NORTH AMERICA CUSTOMER SERVICE CENTER
24 HOURS PER DAY, 7 DAYS PER WEEK
Will help connect you with Technical Assistance (TAC)
TAC
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Phone-based technical support
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After-hour emergencies
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On-site technical support
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E-mail support
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Software and hardware upgrades
Repair and Return
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Module repair
Other Services Offered
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Training
http://www.alcatel-lucent.com>support
– Technical Training
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Field Services
– Installation and test
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Registration
– Once registered
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From "MyAlcatel" go to "Alcatel Support Documentation"
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Register for access to Documentation and e-mail Update notifications
For Product Change Notices (PCN), Product Documentations, etc.
– Software and Hardware upgrade documentation
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Customized and Comprehensive Service Agreements
ALCATEL-LUCENT'S PRIMARY MISSION IS
SATISFYING OUR CUSTOMERS' QUALITY EXPECTATIONS.
PHONE the C a ll C enter at
888-252-2832 (US and C anada)
613-784-6100 ( I nternationa l )
The Call Center Agent (CSA)
Or assist you with a Repair and Return
ml-tac.support@alcatel-lucent.com
http://www.alcatel-lucent.com>MyAccess
or