Obtaining Service; Warranty - Western Digital My Book Duo User Manual

This warranty identifies WD's preferred approach to resolving warranty claims
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.

Obtaining Service

WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http:/ /support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at http:/ /support.wdc.com
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via

Warranty

WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD's specifications. The term of your warranty is 3 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this
warranty. Warranty service will not be provided unless the Product is returned to
an authorized distributor, authorized reseller or regional WD return center where
the Product was first shipped by WD. WD may at its discretion make extended
My Book Duo
User Manual
for information on how to obtain service or a
http:/ /support.wdc.com.
Compliance and Warranty Information
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