Service And Support; Service Returns - VeriFone UX300 Installation Manual

Service and Support

Service Returns

NOTE
For UX300 problems, contact your local VeriFone representative or service
provider.
For device product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your VeriFone representative.
Before returning the unit to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
bottom of each unit to be returned:
•
Product ID, including the model and part number. For example,
"M159-300-xx-WWB" and "PTID xxxxxxxx."
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call VeriFone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
UX300 M C R
ANUAL ARD EADER
C 5
HAPTER
Figure 13) on the
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