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Troubleshooting
WCI does not join network
Possible cause
Not enough time allowed for joining.
Wrong address
No power
Too much traffic
Outside of radio range or too many obstacles
Defective WCI
Tracer SC does not communicate with WCI
Possible cause
No power to the WCI
Wireless link on the Tracer SC
One of the devices is outside of radio range
Sensor does not communicate with WCI
Note: Error code E7 appears on sensor.
Possible cause
Sensor/unit controller address mismatch
No power
Defective sensor or receiver
24
Explanation/Resolution
Give the WCI more time to join. If the network closes before the WCI has joined, re-
open if necessary by pressing the OPEN NET button.
For factory addressed WCIs, verify addresses with equipment report.
Verify each WCI address after installation.
If sensor is installed, check for error code at sensor.
Initiate network formation and resolve by exception.
Ensure that:
• The WCI is wired correctly.
• The corresponding controller is wired to equipment correctly and is powered On.
Try a different channel. A better channel may be found by trial and error or by using
a tool such as WiSpy.
Relocate WCI
Replace
Explanation/Resolution
Ensure that the WCI is wired properly to the Tracer SC
Ensure that the wireless link on the Tracer SC is enabled and configured to match WCI
address, and is unique within the building.
Move network components to within radio range or break up networks to make smaller
so that all components are within radio range.
Explanation/Resolution
Ensure that the sensor address matches the unit controller address.
Note: Be sure to match addresses rather than the direction of the arrows.
UC
ADDRESS
See "Maintenance and Troubleshooting" in the current version BAS-SVX04, Wireless
Sensors: Installation, Operation, and Maintenance.
Replace defective device
Wireless zone
sensor
Match to UC
BAS-SVX40A-EN
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