General Printing Problems; Troubleshooting - Canon iRC2100 Printing Manual

B
B-2 Troubleshooting
If this happens:
You cannot connect to a
iR C2100/2100S.
You cannot select or view
one of the queues.
You cannot connect to the
iR C2100/2100S from a
Windows computer with
the Command
WorkStation or Fiery
utilities.
Printing seems to take too
long.

Troubleshooting

In case of problems, and before you call for service, check the guidelines in
this section. If you are unable to resolve the problem, make a note of the error
condition and contact your authorized service/support center.
This section provides some troubleshooting guidelines should a problem
arise. If you are unable to resolve a problem after referring to this section,
contact your site operator or administrator.

General printing problems

• Make sure the iR C2100/2100S is not being calibrated from the Control
Panel.
If the iR C2100/2100S is being calibrated from the Control Panel, you can
select it in the Chooser, but you cannot connect to it. This insures that only
one person is calibrating at any time and that print jobs do not use
unexpected calibration.
• Have your system administrator enable the queue in Setup.
• Make sure the connection is configured correctly.
For instructions, see Getting Started.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the iR C2100/2100S until it
can be processed and printed; when you print to the Direct connection, the
job cannot be sent to the iR C2100/2100S until the previous job is finished
processing, so you must wait longer to use your computer.
Try this: