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EN 26
5.
Q522.1HE LA
How to Exit SDM
Use one of the following methods:
•
Switch the set to STAND-BY via the RC-transmitter.
•
Via a standard customer RC-transmitter: key in "00"-
sequence.
5.3.2
Service Alignment Mode (SAM)
Purpose
•
To perform (software) alignments.
•
To change option settings.
•
To easily identify the used software version.
•
To view operation hours.
•
To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code "062596"
directly followed by the "INFO/i+" button. After activating SAM
with this method a service warning will appear on the screen,
to continue press the red button on the RC.
Contents of SAM:
•
Hardware Info.
–
A. SW Version. Displays the software version of the
main software (example: Q53HE-1.2.3.4 =
AAAAB_X.Y.W.Z).
•
AAAA= the chassis name.
•
B= the region: A= AP, E= EU, L= LatAm, U = US.
For AP sets it is possible that the Europe software
version is used.
•
X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
–
B. SBY PROC Version. Displays the software version
of the stand-by processor.
–
C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
•
Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched "on/off", 0.5 hours is added to this number.
•
Errors (followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see section
Error
Codes).
•
Reset Error Buffer. By pressing "cursor right" (or the "OK
button) and then the "OK" button, the error buffer is reset.
•
Alignments. This will activate the "ALIGNMENTS" sub-
menu.
•
Dealer Options. Extra features for the dealers.
•
Options. Extra features for Service. For more info
regarding option codes, see chapter Alignments.
Note that if the option code numbers are changed, it has to
be confirmed with the "OK" button before storing the
options. Otherwise any changes will be lost.
•
Initialise NVM. The moment the processor recognizes a
corrupted NVM, the "initialize NVM" line will be highlighted.
Now, two options are available (dependent of the service
instructions at that moment):
–
Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
–
Initialize the NVM.
Note: When NVM is corrupted, or the NVM has been replaced,
there is a high possibility that the set will not display a picture
anymore because the display code is not correct. So, before
initializing the NVM via the SAM, the set should display a
picture and therefore the correct display option is a necessity.
2009-Dec-04
Service Modes, Error Codes, and Fault Finding
Refer to chapter
Alignments
for details. To adapt this option,
the ComPair tool can be used (the correct HEX values for the
options can be found in chapter Alignments) or a method via a
standard RC (described below).
Changing the display option via a standard RC: Key in the
code "062598" directly followed by the "MENU" button and
"XXX", where XXX is the 3 digit decimal display code (see table
Table 6-3 in chapter Alignments, or sticker on the side/bottom
of the cabinet). Make sure to key in all three digits, also the
leading zero's. If the above action is successful, the front LED
will go out as an indication that the RC sequence was correct.
After the display option is changed in the NVM, the TV will go
to the Stand-by mode. If the NVM was corrupted or empty
before this action, it will be initialized first (loaded with default
values). This initializing can take up to 20 seconds.
Display Option
Code
39mm
PHILIPS
040
MODEL:
32PF9968/10
PROD.SERIAL NO:
AG 1A0620 000001
(CTN Sticker)
Figure 5-2 Location of Display Option Code sticker
•
Store - go right. All options and alignments are stored
when pressing "cursor right" (or the "OK" button) and then
the "OK"-button.
•
SW Maintenance.
–
SW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this information.
–
HW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
•
Test settings. For development purposes only.
•
Upload to USB. To upload several settings from the TV to
a USB stick, which is connected to the Side I/O. The items
are "Channel list", "Personal settings", "Option codes",
"Display-related alignments" and "History list". First a
directory "repair" has to be created in the root of the USB
stick. To upload the settings each item has to be selected
separately, press "cursor right" (or the "OK button), confirm
with "OK" and wait until "Done" appears. In case the
download to the USB stick was not successful "Failure" will
appear. In this case, check if the USB stick is connected
properly and if the directory "repair" is present in the root of
the USB stick. Now the settings are stored onto the USB
stick and can be used to download onto another TV or
other SSB. Uploading is of course only possible if the
software is running and the set is displaying a picture. This
method is created to be able to save the customer's TV
settings and to store them into another SSB.
•
Download from USB. To download several settings from
the USB stick to the TV. Same way of working as with
uploading. To make sure that the download of the channel
list from USB to the TV is executed properly, it is necessary
to restart the TV and tune to a valid preset if necessary.
Note: The "History list item" can not be downloaded from
USB to the TV. This is a "read-only" item. In case of specific
problems, the development department can ask for this
info.
How to Navigate
•
In SAM, menu items can be selected with the "CURSOR
UP/DOWN" key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
E_06532_038.eps
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