Controlling The Secure Virtual Assist Display; Request Full Control; Using The Secure Virtual Assist File Transfer - SonicWALL SMA 400 Administration Manual

• Reboot Customer - Reboot the customer's computer. Unless you have Requested full control, the customer is warned about and given the
opportunity to deny the reboot.
• Active Screens - Switches to a second monitor if the customer's computer has more than one monitor configured.
In MacOS, the taskbar contains the following buttons:
• Refresh - Refreshes the display of the customer's computer.
• System Info -Displays detailed information about the customer's computer similar to that shown for a Windows computer.
• Reboot - Reboot the customer's computer. Unless you have Requested full control, the customer is warned about and given the opportunity to deny
the reboot.
• Chat - Launches the text chat window to communicate with the customer. The technician can also use the dedicated chat window in the bottom left
window of the Secure Virtual Assist application.
• File Transfer - Launches a window to transfer files to and from the customer's computer. see
information.
• Hide Toolbar - Hides the taskbar from view.
• Gray Color - Displays everything in grey monochrome

Controlling the Secure Virtual Assist Display

• Full Screen - Hides all of the Secure Virtual Assist toolbars and displays the customer's desktop on the technician's entire screen with the Secure
Virtual Assist taskbar in the top left corner.
If the Secure Virtual Assist taskbar does not display, move your mouse to the top middle of the screen. Right-click on the taskbar and click Restore to exit
full-screen mode.
• Auto Scaling - Zooms the display to fill the entire Secure Virtual Assist window.
• Zoom - Zooms the display to one of several presets or allows you enter a specific value.
• True Size - Zooms to 100 percent.
NOTE: A number of these options can be configured from the drop-down menus at the top of
the Secure Virtual Assist application.

Request Full Control

Technicians can request full control of a customer's desktop, allowing them to reboot the system, delete files, or over-write files on the customer's
computer without the customer being repeatedly prompted for permission. Select Request Full Control under the Commands menu to issue a request that
appears on the customer's desktop.

Using the Secure Virtual Assist File Transfer

The File Transfer window is used to transfer files to and from the customer's computer. The file directory of the technician's computer is shown on the left
and the customer's computer on the right.
The File Transfer window functions in much the same manner as Windows Explorer or an FTP program. Navigate the File Transfer window by double-
clicking on folders and selecting files. The File Transfer window includes the following controls:
• Desktop jumps to the desktop of the technician's or customer's computer.
• Up navigates up one directory on either the technician's or customer's computer.
Using the Secure Virtual Assist File Transfer for more