Troubleshooting Measures For Vitocom 100, Lan 1 - Viessmann Vitocrossal 300 CA3 2.5 Installation And Service Instructions Manual

Vitocrossal 300 CA3 Series 2.5 to 6.0 Installation/Service

Troubleshooting Measures for Vitocom 100, LAN 1

Faults on the Vitocom 100 are indicated by various LED indicators (see page 43).
Faults with LED indicator
IP connection status"3"
Flashes yellow slowly
Flashes yellow quickly
Illuminates yellow
Operating status display "4"
Flashes green longer than 3 min Fault when initializing the Vitocom 100
Faults without LED indicator
Fault
All displays on the Vitocom 100 are off.
The messages are displayed in the Vitotrol app, but not
sent to the recipients.
The Vitocom 100 reports "participant failure".
Type of fault and measures
IP address could not be obtained.
H Check LAN connecting cable.
H At the router, check whether DHCP has been set, check
other network settings.
H If necessary, replace the Vitocom 100.
IP address obtained, but no internet connection.
H Check internet connection using another LAN participant, e.g. laptop.
H If no internet connection is possible even with another LAN participant, have the
network settings checked at the DSL router by an IT expert.
Internet connection available, but the Vitodata server cannot be reached.
Disconnect plug-in power supply unit and reconnect again after approx. 15 sec.
Connection attempt is repeated (see page 42).
H Disconnect plug-in power supply unit and reconnect again after approx. 15 sec.
H If necessary, replace the Vitocom 100.
Measures
Check the Vitocom 100 power supply.
Check configuration of the recipients in the Vitodata 100.
Check LON connecting cables.
Installation
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