Modem And Internet Connection Problems - Dell Inspirion 510m Owner's Manual

Modem and Internet Connection Problems

NOTE:
If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.
C
HECK THE TELEPHONE WALL JACK
and connect it to a telephone. Listen for a dial tone. Ensure that you have
touchtone telephone service. Try connecting the modem to a different telephone
wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
telephone devices sharing the line, such as an answering machine, fax machine,
surge protector, or line splitter, then bypass them and use the telephone line to
connect the modem directly to the telephone wall jack.
C
HECK THE CONNECTION
modem.
C
HECK THE TELEPHONE LINE
line that is 3 m (10 ft) or more in length, try a shorter one.
I
RREGULAR DIAL TONE
dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
T
URN OFF CALL WAITING
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware, click Phone and Modem Options, click the
2
Dialing Rules tab, and then click Edit....
In the Edit Location window, ensure that To disable call waiting, dial: is
3
checked, and then select the proper code as listed in your telephone directory.
Click Apply and click OK.
4
Close the Phone and Modems Options window.
5
Close the Control Panel window.
6
84
Solving Problems
— Disconnect the telephone line from the modem
— Verify that the telephone line is connected to the
— Try using a different telephone line. If you are using a
— If you have voice mail service, you might hear an irregular
( - ) — See your telephone directory for
CATCH PHONE
— If you have other