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Dell™ Inspiron™ 8100 Systems
Solutions Guide
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Summary of Contents

  • Page 1

    Dell™ Inspiron™ 8100 Systems Solutions Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , Dell TravelLite , Inspiron , DellWare , TrueMobile , Dimension , OptiPlex , Dell Precision , and Latitude are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents Safety and EMC Instructions: Portable Computers Safety Instructions EMC Instructions When Using Your Computer When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge 1 Setting Up Connecting a Printer Installing the Printer Driver Parallel Printer USB Printer Turning Off the Computer Windows Millennium Edition (Me) and Windows 2000 Using the Media Bay Swapping Devices While the Computer Is Turned Off...

  • Page 4: Table Of Contents

    2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems If the display is blank If the display is difficult to read Sound and Speaker Problems Integrated Speakers External Speakers Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem Problems Scanner Problems...

  • Page 5: Table Of Contents

    Installing a Mini PCI Card Replacing a Hard Drive Returning a Hard Drive to Dell ......... . .

  • Page 6: Table Of Contents

    ......Standard Settings System Setup Pages Viewing the System Setup Pages Contacting Dell Contact Numbers and Addresses Returning Items for Warranty Repair or Credit Regulatory Information General EMC Guidelines FCC Notices (U.S.

  • Page 7: Portable Computers, Safety Instructions

    Safety and EMC Instructions: Portable Computers The following information defines the meaning of symbols used in the Safety and Electromagnetic Compatibility (EMC) Instructions. Attention Risk of explosion Risk of fire Safety Instructions General • Do not attempt to service the computer yourself. Always follow installation instructions closely.

  • Page 8

    (Safety Instructions, continued) Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

  • Page 9

    (Safety Instructions, continued) Battery • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.

  • Page 10: Emc Instructions

    Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its world-wide website at http://www.dell.com.

  • Page 11: When Using Your Computer

    When Using Your Computer Observe the following safety guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector.

  • Page 12: When Removing Or Installing Memory Modules

    Drop or Damage Your Computer” on page 43. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 73). NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules.

  • Page 13: Protecting Against Electrostatic Discharge

    Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel.

  • Page 14

    Sa f ety an d E M C In str uc tio n s: Po rt ab le C o m pu ter s...

  • Page 15

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Turning Off the Computer Using the Media Bay Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network...

  • Page 16: Connecting A Printer, Installing The Printer Driver, Parallel Printer

    If no information is provided, see the following sections. Installing the Printer Driver Dell installs drivers for some new printers. Click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use.

  • Page 17: Usb Printer

    screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page 16). USB Printer Install the printer driver if necessary (see page 16). Attach the USB printer cable to the USB connector on the computer and the printer.

  • Page 18: Turning Off The Computer, Windows Millennium Edition (me) And Windows 2000

    Turning Off the Computer Windows Millennium Edition (Me) and Windows 2000 Se tti n g U p USB printer cable NOTICE: To prevent data loss, you must perform the Windows shutdown procedure to turn off your computer. Save and close any open files and exit any open programs. Click the Start button and then click Shut Down.

  • Page 19: Using The Media Bay

    Using the Media Bay Dell ships your computer with a floppy drive installed in the media bay. The media bay also supports the following devices: • CD drive • CD-RW drive • DVD drive • DVD/CD-RW combo drive • Zip drive •...

  • Page 20: Swapping Devices While The Computer Is Turned Off

    Swapping Devices While the Computer Is Turned Off Se tti n g U p Save and close any open files, exit any open programs, and shut down the computer (see page 18). If the computer is connected (docked) to an APR, undock it (see page 55).

  • Page 21: Swapping Devices While Windows Is Running

    NOTICE: Insert devices before you dock and turn on the computer. Insert the new device into the bay, and push it until you hear a click. Turn on the computer. Swapping Devices While Windows Is Running NOTICE: To prevent irreparable damage to the docking connector, do not replace devices while the computer is connected to an APR.

  • Page 22: Setting Up The Dolby Headphone, Setting Up The Apr To Connect To A Network

    Setting Up the Dolby Headphone HINT: The Dolby headphone feature is available only if your computer has a DVD drive. HINT: Icon labels may be visible only when you place the pointer over the icon. Setting Up the APR to Connect to a Network HINT: A network adapter...

  • Page 23: Setting Up The Apr For Windows 2000

    Click Finish when Windows displays a message that the driver is installed. Click Yes to restart the computer. After the computer restarts, Windows modifies settings, creates a Dock 1 configuration, and then displays a message. Click OK. If the Updated display settings If necessary, consult your network administrator for instructions on configuring the network adapter settings.

  • Page 24

    Se tti n g U p...

  • Page 25

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems...

  • Page 26: Finding Solutions

    So l vi n g P ro bl e m s See page 28. Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 73. See page 29. ®...

  • Page 27

    See page 30. See page 31. See page 32. See page 33. See page 34. See page 35. See page 35. See page 35. See page 36. See page 39. See page 39. See page 40. See page 41. See page 42. See page 44.

  • Page 28: Accessing Help Files, Power Problems

    Accessing Help Files Power Problems See the Tell Me HINT: How help file for information on standby mode. So l vi n g P ro bl e m s EL L O W H E L P F I L E O A C C E S S T H E Click the Start button, point to Programs—>...

  • Page 29: Start-up Error Messages

    — — See the Tell Me How help file or search — If your computer power light turns on — Contact Dell for technical assistance So l v i ng P ro bl e m s...

  • Page 30: Video And Display Problems, If The Display Is Blank

    Video and Display Problems If the display is blank If the display is difficult to read So l vi n g P ro bl e m s — When the power light is blinking, the computer H E C K T H E P O W E R L I G H T has power.

  • Page 31: Sound And Speaker Problems, Integrated Speakers, External Speakers

    E S T O R E T H E R E C O M M E N D E D S E T T I N G S and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 28.

  • Page 32: Printer Problems, If You Cannot Print To A Parallel Port Printer

    Printer Problems If you cannot print to a parallel port printer So l vi n g P ro bl e m s DJ U S T T H E S P E A K E R C ON T R O L S controls to eliminate distortion.

  • Page 33: If You Cannot Print To A Usb Printer, Modem Problems

    E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon, click Properties, and then select the Details tab (Ports tab in Windows 2000).

  • Page 34: Scanner Problems

    Scanner Problems So l vi n g P ro bl e m s ON N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

  • Page 35: Touch Pad Problems, External Keyboard Problems, Unexpected Characters

    E I N S T A L L T H E S C A N N E R D R I V E R instructions. Touch Pad Problems H E C K T H E T O U C H P A D S E T T I N G S Settings, click Control Panel, and then double-click the Mouse icon.

  • Page 36: Drive Problems, If You Cannot Save A File To A Floppy Disk

    Drive Problems If you cannot save a file to a floppy disk HINT: For information on saving files to a floppy disk, see the Tell Me How help file (see page 28). So l vi n g P ro bl e m s N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer icon.

  • Page 37: If You Cannot Play A Music Cd Or Install A Program From A Cd

    If you cannot play a music CD or install a program from a CD N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E My Computer icon.

  • Page 38: If You Cannot Play A Dvd Movie, If The Cd-rw Drive Stops Writing

    If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If the CD-RW drive stops writing HINT: If you must disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD.

  • Page 39: Network Problems, Windows Error Messages

    Network Problems H E C K T H E N E T W O R K C A B L E C ON N E C T O R cable connector is firmly connected to the connector on the computer and the network wall jack.

  • Page 40: General Program Problems, A Program Crashes, A Program Stops Responding

    General Program Problems A program crashes A program stops responding So l vi n g P ro bl e m s .D L L R E Q U I R E D F I L E W A S N OT F OU N D trying to open is missing an essential file.

  • Page 41: A Solid Blue Screen Appears, Internet Connection Problems

    A solid blue screen appears — If the computer does not respond to a keystroke U R N T H E C O M P U T E R O F F or a proper shutdown (see page 18), press the power button until the computer turns off.

  • Page 42: E-mail Problems, If Your Computer Gets Wet

    Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 43: If You Drop Or Damage Your Computer

    Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell for technical assistance (see page 73). If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer (see page 18).

  • Page 44: Resolving Other Technical Problems, Reinstalling Drivers And Utilities

    Go to http://support.dell.com and then click E-Mail Dell in M A I L E L L the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. —...

  • Page 45: Reinstalling Windows, Reinstalling Windows Me

    The Operating System CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 46

    So l vi n g P ro bl e m s In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Operating System CD in the CD or DVD drive and close the drive tray.

  • Page 47: Reinstalling Windows 2000

    If the Date/Time Properties window appears, adjust the date and time properties, click Apply, and then click OK. Windows updates the system settings and restarts your computer. If you created a Windows user name and password, type your password and click OK. Reinstall the appropriate drivers (see page 44).

  • Page 48

    Enabling Hibernate Support So l vi n g P ro bl e m s When prompted, enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. When the Computer Name and Administrator Password window appears, enter a name for your computer and a password, if desired.

  • Page 49

    S E C T I O N 3 A d d i n g Pa r t s Replacing the Palm Rests Using the Advanced Port Replicator Adding Memory Installing a Mini PCI Card Replacing a Hard Drive...

  • Page 50: Replacing The Palm Rests

    Replacing the Palm Rests Ad di ng Par ts Save and close any open files, exit any open programs, and shut down the computer (see page 18). If the computer is connected (docked) to an advanced port replicator (APR), undock it (see page 55). Keep the display open, and tilt the computer back so that you can access the bottom of the computer.

  • Page 51: Using The Advanced Port Replicator, Connecting External Devices To The Apr

    palm rest Using the Advanced Port Replicator The advanced port replicator (APR) integrates your computer into a desktop environment. The APR includes a network adapter to connect your computer to a network. NOTICE: Do not attempt to lift the computer while it is connected to the APR.

  • Page 52

    Ad di ng Par ts USB connectors (2) mouse connector serial keyboard connector connector Connector Icon Connector Description Connect one or two USB devices, such as a USB mouse. Connect a PS/2-style keyboard or numeric keypad. Connect a PS/2-compatible mouse. Connect a serial device, such as a serial mouse or digital camera.

  • Page 53: Apr Controls And Indicators

    The audio line-out connector is on the side of the APR. APR Controls and Indicators eject/locking lever unlocked position eject position drive access light power light power button undock request button docking light audio line-out connector locked padlock slot position security lock slot A d di n g Par ts...

  • Page 54: Docking The Computer

    NOTICE: Always use the Dell™ AC adapter that came with the APR. If you use any other commercially available AC adapter—or the AC adapter from other Dell computers—you may damage the APR or the computer.

  • Page 55: Undocking The Computer

    docking connector eject/locking lever Undocking the Computer NOTICE: If you do not have a charged battery installed in the computer when you undock the computer, you may lose unsaved data. NOTICE: If you do not use correct undocking procedures, you may lose data and the computer may not restart.

  • Page 56: Monitor Stand

    Monitor Stand HINT: Be sure that the back legs on the monitor stand engage the slots on either side of the APR base. computer Ad di ng Par ts eject/locking lever docking light NOTICE: The stand supports monitors that weigh up to 45.3 kg (100 lb). Heavier monitors may damage the stand, computer, and APR.

  • Page 57: Adding Memory

    You can increase your computer memory by installing memory modules on the system board. See page 67 for information on the type of memory supported by your computer. Your computer has two memory module connectors. All Dell memory modules designed for your computer can be installed in either connector. CAUTION: Before working inside your computer, read the “Safety...

  • Page 58

    HINT: If the memory module is not installed properly, the computer will not boot. No error message indicates this failure. Ad di ng Par ts NOTICE: To prevent damage to the computer, do not use tools to spread the inner metal tabs of the connector when you are installing or removing a memory module.

  • Page 59: Installing A Mini Pci Card

    The optional Mini PCI card may contain either a modem, a network adapter, or a combination of both. If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you.

  • Page 60

    Ad di ng Par ts Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds and then disconnect any attached devices. Remove any installed PC Cards, batteries, and devices. To ground yourself, periodically touch an unpainted metal surface on the back of the computer while you work.

  • Page 61

    Align the Mini PCI card with the socket at a 45-degree angle, and press the Mini PCI card into the socket. Depending on the type of Mini PCI card you are installing, connect the wiring harness to the Mini PCI card, or connect the mini-coax cable from the Mini PCI card to the internal antenna.

  • Page 62: Replacing A Hard Drive

    Replacing a Hard Drive HINT: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. HINT: You need the Operating System CD to install the Windows operating system. You also need the Drivers and...

  • Page 63

    Press the hard drive cover down. Replace and tighten the screw you removed in step 3. Install the Dell-provided operating system (see page 45). Install the Dell-provided drivers and utilities (see page 44). hard drive screw A d di n g Par ts...

  • Page 64: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive Ad di ng Par ts...

  • Page 65

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Contacting Dell Regulatory Information Limited Warranties and Return Policy...

  • Page 66: Specifications

    Specifications Microprocessor Microprocessor type L1 cache L2 cache Math coprocessor System Information System chip set Data bus width DRAM bus width Microprocessor address bus width Flash EPROM Graphics bus width PC Card CardBus controller PC Card connectors Cards supported PC Card connector size Data width (maximum) Ap pe nd i x ®...

  • Page 67

    USB-compliant connectors sensor compatible with both IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) 200-pin connector for Dell advanced port replicator 7-pin mini-DIN connector for S-video, composite video, and S/PDIF (TV/digital audio adapter cable supports composite...

  • Page 68

    Ports and Connectors (continued) Modem/network adapter IEEE 1394 Video Video type Data bus Video controller Video memory LCD interface TV support Audio Audio controller Stereo conversion Interfaces: Display Type Response time (typical) Operating angle Dot pitch Ap pe nd i x Internal External optional factory-configurable RJ-11/RJ-45...

  • Page 69

    Display (continued) Panel (typical) Backlight Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad Interface X/Y position resolution (graphics table mode) Size: Thickness Width Height Weight Power: Supply voltage Supply current 1.3 W 3.4 W using battery; 4.9 W using AC adapter brightness can be controlled through key combinations...

  • Page 70

    Track Stick Interface X/Y position resolution (graphics table mode) Size Power: Modem Data/fax modem Data/fax network adapter Battery Type Dimensions: Weight Voltage Charge time (approximate) Battery life Ap pe nd i x Supply voltage Supply current Depth Height Width Computer on Computer off PS/2 compatible 250 count/sec @ 100 gf...

  • Page 71

    Battery (continued) Life span (approximate) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage 400 discharge/charge cycles...

  • Page 72: Standard Settings, System Setup

    Environmental (continued) Maximum vibration: Maximum shock: Altitude (maximum): Fixed Optical Drives Supported drives Standard Settings The system setup program contains the standard settings for your computer. System Setup Pages HINT: To see information about a specific item on The system setup pages display the current setup information and settings the system setup page, for your computer.

  • Page 73: Viewing The System Setup, Contacting Dell, Contact Numbers And Addresses

    (see page 18) and try again. Contacting Dell When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

  • Page 74

    Website and E-mail Address Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support Customer Care Home/Small Business Sales Corporate Sales Switchboard Website: http://support.euro.dell.com E-mail: tech_be@dell.com...

  • Page 75

    Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers toll free: 1-800-433-9014...

  • Page 76

    Website and E-mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Switchboard Website: http://support.euro.dell.com...

  • Page 77

    Home and Small Business International Access Code: 00 Technical Support Country Code: 33 Customer Care City Code: (1) (4) Switchboard Switchboard (Alternative) Sales Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support Customer Care Switchboard Sales Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Germany (Langen)

  • Page 78

    Transaction Sales Corporate Sales Technical Support Home User Customer Care Small Business Customer Care Corporate Customer Care Sales SalesFax Switchboard Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer Care Switchboard Website: http://support.euro.dell.com E-mail: web_it_tech@dell.com Corporate Technical Support...

  • Page 79

    Technical Support Outside of Japan (Dimension and Inspiron) City Code: 44 Technical Support (Dell Precision™, OptiPlex™ and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Home and Small Business Group Sales...

  • Page 80

    SalesFax (Austin, Texas, U.S.A.) Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: http://support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service...

  • Page 81

    Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...

  • Page 82

    Department Name or Service Area, Website and E-mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Customer Care Sales Switchboard Website: http://support.euro.dell.com...

  • Page 83

    Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...

  • Page 84

    Fax Technical Support Sales Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business)

  • Page 85

    Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers...

  • Page 86

    Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (for portable and desktop computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)

  • Page 87: Returning Items For Warranty Repair Or Credit, Regulatory Information, General Emc Guidelines

    Returning Items for Warranty Repair or Credit Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.

  • Page 88: Fcc Notices (u.s. Only)

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to...

  • Page 89

    Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.

  • Page 90

    Connection to party line service is subject to state tariffs. There are no user serviceable parts on the modem contained in your computer. Ap pe nd i x • Model number: PP01X • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA...

  • Page 91: Battery Disposal

    If you experience trouble with this telephone equipment, see “Contacting Dell” on page 73 to find the appropriate contact information for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 92: Nom Information (mexico Only)

    Ap pe nd i x Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F . Ship to: Dell Computer de México,...

  • Page 93: Información Para Nom (únicamente Para México), Limited Warranties And Return Policy

    3.5 A sistema Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, or a three-year limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties.

  • Page 94: One-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...

  • Page 95

    NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 96: Two-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.

  • Page 97

    Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.

  • Page 98

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 99: Three-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

  • Page 100

    Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.

  • Page 101

    You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 102: One-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 103

    Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 104: Two-year Limited Warranty (canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.

  • Page 105

    Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable.

  • Page 106

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 107: Three-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 108

    Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable.

  • Page 109

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 110

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 111

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 112

    Dell Computer Corporation (“Dell”) warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.

  • Page 113

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 114

    Ap pe nd i x...

  • Page 115: Index

    36 grounding procedure, 12 hard drive fixing problems, 38 preventing damage, 63 preventing data loss, 62 replacing, 62 returning to Dell, 64 troubleshooting, 38 help file accessing, 28 hibernate file enabling support, 48 Internet fixing problems, 41...

  • Page 116

    keyboard fixing problems, 35 unexpected characters, 35 media bay devices, 19 swapping devices (active mode), 21 memory adding, 57 removing, 58 messages start-up, 29 Windows, 39 modem fixing problems, 33 network fixing problems, 39 setting up the APR, 22 port replicator connecting to a network, 22 power fixing problems, 28...

  • Page 117

    troubleshooting (continued) scanner problems, 34 start-up error messages, 29 touch pad problems, 35 unexpected characters, 35 USB printer problems, 33 wet computer, 42 Windows error messages, 39 turning off the computer, 18 video fixing problems, 30 warranty, 93 wet computer, 42 Windows 2000 error messages, 39 Help, 28...

  • Page 118

    In dex...

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