VeriFone VX 805 Installation Manual page 24


S S
ERVICE AND UPPORT
Service Returns
NOTE
22
VX 805 I
NSTALLATION
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each VX 805 you return to VeriFone, even
if you are returning several of the same model.
5
Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6
Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the VX 805 you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 13).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 805).
Figure 13 Information Labels on Unit Bottom
G
UIDE
MODEL NUMBER
SERIAL NUMBER