VeriFone VX 805 Installation Manual
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Table of Contents
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Summary of Contents for VeriFone VX 805
- Page 1 VX 805 Installation Guide VeriFone Part Number DOC280-003-EN-A, Revision A...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
VX 805 ........... . . 13 Connecting to Another VeriFone Terminal ......14 RS232 Connection Using an External Power Brick . - Page 4 Transactions Fail To Process ........26 VX 805 I...
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Page 5: Preface
Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Related To learn more about the VX 805, refer to the following set of documents: Documentation VX 805 Certifications and Regulations Sheet VPN - DOC280-001-EN-A... -
Page 6: Guide Conventions
Joint Europay, MasterCard and Visa Standard Liquid Crystal Display MSAM Multiple Secure Access Module Operating System Personal Identification Number Point-of-Sale Secure Access Module Smart Card (Integrated Chip Card) Secure Digital Ship Release User Interface Universal Serial Bus VX 805 I NSTALLATION UIDE... -
Page 7: Hapter
VeriShield Protect. The VX 805 securely and efficiently handles credit and PIN-based debit cards with a vertical mag-stripe reader, secure PIN entry capability, and smart card. The VX 805 is EMV Level 1 and 2 Type Approved, offering the most reliable security available for EMV markets. -
Page 8: Features And Benefits
(AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived Strong Feature Set • Ensures uncompromising reliability from VeriFone, the worldwide leader in e- payment • Primary smart card reader support for synchronous and asynchronous smart cards •... -
Page 9: Setup Selecting A Location
Select a flat support surface, such as a countertop or table. • Select a location near a power outlet and the terminal, ECR, or computer connected to the VX 805. For safety, do not string cables or cords across a walkway. Environmental •... -
Page 10: Electrical Considerations
• Do not use the VX 805 near water or in moist conditions. Due to risk of shock or damage, do not use the VX 805 near water, including a WARNING bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. -
Page 11: Examining Device
• A SAM (Security Access Module) compartment, built into the back side of the unit. The VX 805 contains multiple-SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant card requirements. VX 805 I... -
Page 12: Installing Or Replacing Msam Cards
The cardholder slot in the VX 805 has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way; the VX 805 has a matching notch cast into the backside of the MSAM compartment door to ensure the MSAM card is positioned correctly when the cover is closed. - Page 13 Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted. Figure 4 MSAM Insertion Close the VX 805 compartment door after inserting/replacing the necessary cards and tighten the locking screw. Figure 5 Closed VX 805 Compartment...
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Page 14: Power Supply
Not all VX 805 configurations and device contexts require the use of a power supply – VeriFone ships power supplies with the VX 805 as required. If you have changed the context in which the VX 805 is used or have questions about which power supply should be used, contact your VeriFone representative. -
Page 15: Establishing Cable Connections
Attaching a Cable Before going into each cabling scenario, the cables first have to be attached to the Connector to the VX 805. To attach a cable to the VX 805, follow steps 1-4 in the Installing or VX 805... -
Page 16: Connecting To Another Verifone Terminal
VX 805 Connected to another VeriFone Terminal RS232 Connection A special dongle cable is used, where one end of the cable plugs into the VX 805 Using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick. -
Page 17: Direct Usb Connection
Remove the card when the display indicates the transaction is completed. Figure 10 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. VX 805 I NSTALLATION UIDE... -
Page 18: Using The Magnetic Card Reader
ETUP Using the Magnetic Card Reader Using the The VX 805 has a magnetic card reader that uses a triple track stripe reader. This Magnetic Card gives the unit greater reliability over a wide range of swipe speeds and operating Reader environments. -
Page 19: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 805. Unit Power • 5-12V DC, 2W Requirements (Maximum consumption with backlight active) Power Pack • PWR282-001-01-A (varies per region) • UL, ITE listed, Class 2, switching power supply •... -
Page 20: Keypad
3 x 4 numeric keypad, plus screen addressable Peripheral Ports • Single multi-port connector which supports RS-232 and USB 2.0 device Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 3.0 approved VX 805 I NSTALLATION UIDE... -
Page 21: C Hapter
HAPTER Maintenance and Cleaning Your VX 805 device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. -
Page 22: Additional Safety Information
LEANING Additional Safety Information These suggestions apply equally to your VX 805 device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a VeriFone-authorized service provider. -
Page 23: Service Returns
International – Contact your VeriFone representative. Service Returns Before returning the VX 805 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more VX 805 for repair or replacement (U.S. customers only). - Page 24 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each VX 805 you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
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Page 25: Accessories And Documentation
Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. Power Supply The VX 805 package includes any of the following types of power packs: PWR282-001-01-A DC power pack (US) PWR282-002-01-A... - Page 26 ERVICE AND UPPORT Accessories and Documentation VX 805 I NSTALLATION UIDE...
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Page 27: Blank Display
Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your VX 805 and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX 805. If you are having problems operating your VX 805, please read these troubleshooting examples. -
Page 28: Transactions Fail To Process
Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • If the problem persists, contact your local VeriFone representative. Check Smart Card Reader •... - Page 29 ROUBLESHOOTING UIDELINES Transactions Fail To Process VX 805 I NSTALLATION UIDE...
- Page 30 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 805 Installation Guide VeriFone Part Number DOC280-003-EN-A, Revision A...