Frequently Asked Questions; Recovering Your Password; Online Array Roaming; Stuck Webgui Installation - HighPoint RocketStor 6414TS User Manual

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6. Click Recover Array.

Frequently Asked Questions

This section covers some commonly asked questions:

How do I recover my WebGUI password? (see pg. 42)

If I purchase another HighPoint RAID Controller, will my data be retained? (see pg. 42)

For Windows Users:

1. Open file explorer

2. Navigate to C:/Windows/

3. Delete hptuser.dat

4. Reboot

For Mac Users:

1. Open Terminal

2. Type or navigate to cd /usr/share/hpt

3. Type rm hptuser.dat, to remove the file. (Note: must be root user mode to remove

this file)

4. Reboot

One of the features of all HighPoint RAID controllers is online array roaming.

Information about the RAID configuration is stored on the physical drives. So if the

RocketStor 6414S fails or you wish to use another RAID controller, the RAID

configuration data can still be read by another HighPoint card.

Solution: During the WebGUI installation, uncheck Create a Desktop Shortcut

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