HighPoint RocketStor 6422AS User Manual
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HighPoint RocketStor 6422AS User Manual

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RocketStor 6422TS
User Manual
Jul 23
, 2015
nd
Revision 1.01
HighPoint Technologies, Inc.
1

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Summary of Contents for HighPoint RocketStor 6422AS

  • Page 1 RocketStor 6422TS User Manual Jul 23 , 2015 Revision 1.01 HighPoint Technologies, Inc.
  • Page 2 Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals.

  • Page 3: Table Of Contents

    Section 4: BIOS/Firmware Updates ................. 32 Using the WebGUI to update BIOS/Firmware ..............33 Using a Bootable USB to update BIOS/Firmware ............33 Section 5: Navigating the HighPoint WebGUI ............... 34 Installing HighPoint WebGUI ....................35 How to Login HighPoint WebGUI ..................37 Global Tab ..........................
  • Page 4 Viewing Storage Properties ..................... 41 Physical Tab ........................... 41 Updating BIOS/Firmware ....................42 Obtaining Physical Device Information ............... 43 Logical Tab ..........................44 Creating an Array ......................45 Adding Spare Disks ......................50 Obtaining Logical Device Information................50 Normal Status ........................51 Critical Status ........................
  • Page 5 Table 2. WebGUI Icon Guide ....................74 Table 3. RAID Level Reference Guide ................76 HighPoint Recommended List of Hard Drives ............... 77 Contacting Technical Support ................... 77...

  • Page 6: Product Overview

    Product Overview The RocketStor 6422AS bundle package includes an enclosure for housing your physical drives and a RAID Controller to manage and create RAID arrays of different levels.  NetStor 2U 8-Bay SAS/SATA JBOD Enclosure  HighPoint RocketRAID 4522 Controller Kit Contents Before getting started, check to see if any items are missing, damaged, or incorrect.
  • Page 7 RAID Level 0, 1, 5, 6, 10, 50, JBOD Max. Capacity Up to 64 TB Number Of drives Up to 8 Drive Interface SAS, SATA Drive Form Factor 3.5" & 2.5" Chassis Material Heavy-duty cold-rolled steel housing Dimension 18(D)× 19(W)× 3.5(H) inches Weight 37.43 lbs.

  • Page 8: Section 1: Hardware Installation

    Operating Environment (operating) 5° C – 45° C Temperature (non-operating) -40° C – 65° C (operating) 8% – 90% RH (Non-condensing) Relative Humidity (non-operating) 5% – 95% RH (Non-condensing) CE, FCC, RoHS Certification Section 1: Hardware Installation This section covers the following topics: 1.

  • Page 9: Connecting The Hba With The Enclosure

    Important: Before installing the RocketRAID 4522 Controller, ensure that your system is powered OFF. 1. Locate a PCIe 2.0 x8 slot (or compatible slot) on your PC motherboard.  Note 1: Refer to your PC manual for instructions on how to access your motherboard.
  • Page 10 Figure 2. Enclosure Back Panel 1 HDD Power LED 5 Temperature LED GREEN- normal temperatures RED – over 55°�� 2 HDD Status LED 6 Power Cord Receptacle 3 Mute Button : Resets 7 dual mini-SAS (SFF-8088) Connectors alarm 4 FAN Status LED: 8 DB9 Connector (Connecting SGPIO signal for HDD fail GREEN –...

  • Page 11: Led Activity

    LED Activity The following information tells you how to interpret LED activity seen on the enclosure and disk trays. Present Active Failed Identify Disk Tray WHITE BLUE Enclosure LEDs WHITE Fans LEDs GREEN Temperature LEDs GREEN Present – Indicates that the disk is present and available. Active –...

  • Page 12: Section 2: Drivers

    Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest drivers ensures your product has the latest performance, stability, and compatibility improvements. Drivers are updated regularly www.highpoint-tech.com For Windows Users: 1. Obtain latest driver software for RocketRAID 4522 Controller from our website www.highpoint-tech.com...
  • Page 13 3. Under Other Devices, right click on RAID controller 4. On the drop down menu, click Update Driver Software… 5. When prompted, select Browse my computer for driver software...
  • Page 14 7. Press next and follow the on screen instructions 8. Reboot For Mac Users: HighPoint Mac Drivers have file extension .dmg; make sure the file extension for the files you downloaded are the same. 1. Obtain latest driver online at www.hptmac.com...
  • Page 15 2. Once downloaded, locate the folder you downloaded the driver to and double click on the file named “HighPointRR_###.dmg” Note: File name varies, but extension is .dmg. 3. The file will be mounted onto the operating system, click on HighPointRR.pkg located on the mounted drive.
  • Page 16 5. Reboot computer...
  • Page 17 6. Make sure Driver Installed is Yes Figure 3. Click Apple Icon > About this Mac... > System Report > PCI For Linux and FreeBSD users: Refer to the Driver Installation Guide and README files in each driver package for steps to install.

  • Page 18: Checking Your Driver Version

    The latest drivers can be found at www.highpoint-tech.com Checking your Driver Version To check if the driver was installed successfully follow the instructions below. The same procedure can be used to determine your driver version. For Windows Users: 1. Click Start 2.
  • Page 19 Click on the Apple Icon ( Click About this Mac Click More Info Click System Report Select PCI Cards Figure 5. Navigate to Apple Icon > About this Mac > System Report > PCI...

  • Page 20: Loading The Drivers Onto A Bootable Array

    Windows installation. For Windows Users: 1. On first boot-up, press CTRL + H during the HighPoint RocketRAID splash screen to enter the BIOS RAID creation utility. 2. Create the array you want to install your Windows Operating System onto 3.

  • Page 21: Uninstalling The Drivers

     Click Hardware and Sound  Under Devices and Printer, Click Device Manager  Note: Alternatively, you can search Device Manager in your start menu search bar. 3. Click the Storage controllers tab 4. Right click RocketRAID 4522 Controller 5. Click Update Driver Software… 6.
  • Page 22 Note: The file is flagged as an unidentified developer file on OSX. In order to open, hold the Control key + click the file, then click open. A system prompt will appear; read the prompt, then click open. For Windows Platform: 1.

  • Page 23: Section 3: Navigating Rocketraid 4522 Bios Utility (Pc Only)

    Section 3: Navigating RocketRAID 4522 BIOS Utility (PC only) HighPoint RocketRAID BIOS utility allows you to create, manage, and maintain your RAID arrays without the need to install HighPoint WebGUI application. During boot up, you will see a RocketRAID splash screen prompting you to press CTRL + H to enter the BIOS.

  • Page 24: System Tab

    Displays disk Information Initialize disks Disk Add disks to spare pool Unplugs disks Displays array information Create/delete/unplug arrays Array Verify array integrity Set boot flag Displays RAID controller information Controller Adjust controller settings Window View BIOS window panels Help www.highpoint-tech.com System Tab...

  • Page 25: Disk Tab

    Press ALT + X to exit the BIOS. Disk Tab Access disk tab by navigating to disk and pressing enter, or press ALT + D. Provides physical disk information:  Device Type: SATA or SAS  Model Number  Serial Number ...

  • Page 26: Initializing Disks

    Unplug Ejects selected disks Turn on/off write cache toggles disk write cache ability Rescan Triggers motherboard? to rescan Identify Disk If applicable, will light up identify LED. Initializing disks First you must navigate to the disk panel. By default, you start on the disk panel. 1.

  • Page 27: Unplugging Disks

    1. Navigate to the disk panel (Press ALT + W, then press 1) 2. Use keyboard arrow keys to select desired disk 3. Press enter to confirm each selection 4. Press ALT + D to open disk tab 5. Select Toggle Spare Unplugging Disks 1.

  • Page 28: Creating An Array

    Creating an Array 1. Navigate to the disk panel (ALT + W, then press 1) 2. Select each disk you wish to include in your array 3. Press ALT + A to open array panel 4. Press Create: 5. Press Spacebar to navigate and make selections (TAB also navigates) Refer to RAID Level Reference Guide for information about different levels.
  • Page 29 written to the disk; when a power outage occurs, any data in the cache will be lost. Write-through - Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is...

  • Page 30: Verifying Your Array

    Figure 10. Array RAID0_00 has been created. Verifying your array 1. Navigate to the array panel (Press ALT + W, then press 2) 2. Select desired array to verify (only if you have more than 1 array. If you only have 1 array, verify will automatically start) 3.
  • Page 31 When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors. Rebuild Priority You can specify the amount of system resources you want to dedicate to rebuilding the array.

  • Page 32: Window Tab

    Compatibility fixes Updating firmware may fix issues that occur when using later hardware Bug fixes Bugs that are discovered post release are fixed in subsequent updates. Note: It is recommended to update the BIOS through HighPoint WebGUI. (See Installing HighPoint WebGUI)

  • Page 33: Using The Webgui To Update Bios/Firmware

    README before making any changes. Using the WebGUI to update BIOS/Firmware 1. Locate the latest firmware on our webpage at www.highpoint-tech.com 2. Example firmware file will be in a zipped package with a naming convention such as RR4522_v###_xxxx.zip (name of file subject to change) 3.

  • Page 34: Section 5: Navigating The Highpoint Webgui

    Note: To flash individual files, use the included flash utility by typing in flashelf 4522efi.blf 8. Reboot Section 5: Navigating the HighPoint WebGUI The HighPoint WebGUI management utility allows you to do several key things: Create and remove arrays  Monitor disk health ...

  • Page 35: Installing Highpoint Webgui

    Online Web Support Installing HighPoint WebGUI The HighPoint WebGUI is the primary link between you and your RAID array. Using the management utilities and menus offered by the WebGUI, you will be able to access, create, and maintain your RAID arrays.
  • Page 36 1. Locate the HighPoint WebGUI Setup on our website www.highpoint-tech.com download the WebGUI package. Extract the contents and double click on HighPoint RAID Management.exe Follow the on screen steps to install our software. 2. Log in the WebGUI by double clicking the desktop icon created or by typing...

  • Page 37: How To Login Highpoint Webgui

    If there is no /etc/hptcfg present, you can add it manually using by using the “echo” command on the driver file name to /etc/hptcfg. For example: # echo hptiop.ko>/etc/hptcf How to Login HighPoint WebGUI You can reach the HighPoint WebGUI log in page either by:...
  • Page 38  Double clicking on the HighPoint RAID Management icon created on your desktop  Opening your preferred web browser and typing http://localhost:7402 in the address bar. The default username and password to login is Username : RAID Password: hpt Username and Password are Case-Sensitive (Username is not changeable)
  • Page 39 2. Type ipconfig 3. Look for the section that contains your network adapter information 4. Take Note the IP address Figure 13. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143 Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to setting) You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing http://{IP address of host...

  • Page 40: Global Tab

    Global Tab The GUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in.  Host Bus Adapter Properties  Storage Properties On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

  • Page 41: Viewing Storage Properties

    Viewing Storage Properties 1. Log in to WebGUI 2. Select the controller from drop down menu on top left Click Global View Storage Properties Total capacity: the combined capacity of each physical disk connected to controller Configured capacity: the amount of space used for creating arrays Free Capacity: total amount of space unused Physical Tab The physical tab shows general and extended information about the controller you are...

  • Page 42: Updating Bios/Firmware

    CPU Temperature: Displays computer temperature in Celcius (°C).  Board Temperature: Displays the board temperature in Celcius (°C).  SDRAM Size: SDRAM size of the HighPoint controller card  Battery Installed: Battery Backup Unit  Firmware Version: Firmware version of the HBA ...

  • Page 43: Obtaining Physical Device Information

    Obtaining Physical Device Information 1. Log in to WebGUI 2. Click Physical 3. Click Devices located on the left panel The following properties are part of the Physical Devices Information box under the physical tab.  Model – Model number of the physical drive ...

  • Page 44: Logical Tab

    * Disk properties that can be adjusted. Read Ahead Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM. Write Cache Enabling write cache will speed up write operations. NCQ (Native Command Queuing) A setting that allows disks to queue up and reorder I/O commands for maximum efficiency.

  • Page 45: Creating An Array

     Create Array  Spare Pool  Logical Device  Rescan  Beeper Mute Creating an Array To create an array: 1. Log into the WebGUI 2. Select the proper controller from the drop down on the top left 3. Click Logical 4.
  • Page 46 Array Type:  JBOD – Just a Bunch of Disks  RAID 0 - Striping  RAID 1 - Mirroring  RAID 5 – Rotating Parity bit  RAID 1/0 – Striping of Mirrored Drives  RAID 5/0 – Striping of Distributed Parity ...
  • Page 47 Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference) Array Name: the name that will be displayed in Logical Device Information (Default: RAID_<level>_<array number>) Initialization Method : Initialization of a disk sets all data bits to 0, essentially clearing all the data on the drive.
  • Page 48 Adjusting the block size towards your disk usage can give some performance gain. In a typical RAID configuration, data of the virtual drive is striped (or spread across) the physical drives. Having a smaller array block size will increase the likelihood of accessing all physical drives when processing large I/O requests.
  • Page 49 DV Mode This mode is specifically designed for video applications. The default firmware cache policy provides balanced performance for standard applications such as workstations, file servers, and web servers. But for DV mode, a special cache firmware is implemented specifically for large sequential writing (large I/O requests such as video files). Enabling DV mode will maintain the performance and consistency of transferring and processing video files.

  • Page 50: Adding Spare Disks

    Adding Spare Disks Spare disks are physical disks that will immediately replace critical disks in an array. To add spare disks: 1. Log in WebGUI 2. Click Logical 3. Click Spare Pool 4. Check the box for the disk you want as a spare from Available Disks 5.

  • Page 51: Normal Status

    Normal Status A Normal Status Array has the following options:  Delete  Unplug  Verify  Change Cache Policy  Change Margin  Rename  ORLM Delete – deletes the selected RAID array Unplug – powers off the selected RAID array Verify –...

  • Page 52: Critical Status

    Critical Status A critical status array has all the normal status options except the following:  The Array can no longer be renamed  Add disk replaces the verify disk option Once array status changes to critical, the faulty disk will be taken offline and you can either: ...

  • Page 53: Disabled Status

    Disabled Status A disabled status array means that your RAID level does not have enough disks to function.  Your data will be inaccessible  Rebuilding will not trigger, since RAID does not have enough parity data to rebuild upon Your options in Maintenance are: ...
  • Page 54  Select the same RAID level to Expand 5. Important: Record all the physical drives currently in array. 6. Click ORLM 7. Select the physical drives you recorded earlier and the drives you want to add 8. Click Submit Upon submission, you will receive a prompt stating ORLM created successfully. The Logical Device Information will change status to migrating.
  • Page 55 Physical Device Information  Location – which controller and port the drive is located in  Model – model number of the drive connected  Capacity – total capacity of the drive  Max Free – total capacity that is not configured Rescan Clicking rescan will force drivers to report array status.

  • Page 56: Setting Tab

    Setting Tab Under this tab, users can  Enable auto-rebuilding  Enable rebuilding on error  Turn audible alarm on/off  Set spindown time for idle disks  Restrict to localhost  Set rebuild priority  Change port number  Change WebGUI password System Settings Enable auto rebuild (default: Enabled)
  • Page 57 You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest] Port Number (default: 7402) The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port.

  • Page 58: Password Setting

    Password Setting Changing your WebGUI password Under Password Setting type your new password and confirm it, then click submit Recovering your WebGUI password If you wish to revert to the default password: hpt, delete the file hptuser.dat. For Mac Users: 1.
  • Page 59 1. Check the Enable Event Notification box. 2. Enter the ISP server address name or SMTP name 3. Type in the email address of the sender (email account that is going to send the alert) 4. Type in the account name and password of the sender 5.

  • Page 60: Recover Tab

    Recover Tab Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a ‘disabled’ array and make it ‘normal’. The Recover List will list all your previous and current created arrays. Each entry will list the following properties: ...

  • Page 61: How To Reload Your Backup Recover List

    Note: loading a back up recover list will completely replace the current recover list. 5. Click Submit Event Tab In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up. In the event tab, there are four options available: ...

  • Page 62: Shi (Storage Health Inspector)

     Hard disk failure  Broken errors  Memory failure The event view is a basic error logging tool built into the HighPoint WebGUI. SHI (Storage Health Inspector)  S.M.A.R.T Attributes  HDD Temperature Threshold  Storage Health Inspector Scheduling The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology.

  • Page 63: How To Change Hdd Temperature Threshold

    To access SMART attributes of an individual disk: 1. Log in to WebGUI (default user: RAID password: hpt) 2. Select the proper controller using the drop down menu on the top left 3. Click the SHI tab 4. Click SMART on the desired disk 5.

  • Page 64: How To Use The Health Inspector Scheduler

    How to Use the Health Inspector Scheduler The Health Inspector Scheduler (HIS) enables you to schedule disk/array checkups to ensure disks/array are functioning optimally. How to Create a New Verify Task All arrays will appear under New Verify Task 1. Log in to WebGUI 2.

  • Page 65: Section 6: Formatting The Raid Volumes

    Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task. Section 6: Formatting the RAID Volumes After creating a RAID array (see page 43), your operating system will recognize that array as a logical disk.
  • Page 66 4. Once initialized, right click the unallocated disk space for your disk 5. click New Simple Volume 6. Follow the instructions on screen to receive a drive letter...
  • Page 67 7. Once finished, the drive will appear in your OS with the letter you assigned Figure 15. Disk formatted as NTFS and assigned drive letter D: Your disk may initially appear offline to the operating system, and you may have to bring it online: 1.
  • Page 68 2. The disk status will change to Not Initialized; right click the disk again to initialize it. For Mac Users: 1. After creating an array using the WebGUI, you will be prompted to initialize. 2. Click Initialize (this will simply open Disk Utility) 3.

  • Page 69: Section 7: Troubleshooting

    8. The Volume will appear on your desktop Section 7: Troubleshooting This section provides guidelines to some problems you may encounter:  Handling Critical Arrays  Handling Disabled Arrays...

  • Page 70: Handling Critical Arrays

    Rebuilding Stops Due to Bad Sectors If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in HighPoint WebGUI. 1. Log in to WebGUI...

  • Page 71: Critical Array Becomes Disabled When You Removed Faulty Disk

    2. Click Setting tab 3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair the disks with bad sectors.

  • Page 72: Your Pc Hangs When Card Is Installed

    WebGUI. Online Array Roaming One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if a card fails or you wish to switch cards, the RAID configuration data can still be read by another HighPoint card.

  • Page 73: Help

    Online Help redirects you to additional documentation concerning the HighPoint WebGUI. Register Product takes you to HighPoint’s web support. On this page you can create a new customer profile where you can register your product or post an online support...
  • Page 74 Table 5. WebGUI Icon Guide Critical – missing disk A disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss. Verifying The array is currently running a disk integrity check. Rebuilding The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’...
  • Page 75 Initialization Stopped The initialization has been stopped. Current status is uninitialized. Critical – Inconsistency Data in the array is inconsistent and needs to be rebuilt. Critical – missing disk A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.
  • Page 76 Table 6. RAID Level Reference Guide Type Description Min. Usable Advantage Disadvantage Application disks space Each drive can be No fault tolerance - failure Backup accessed as a single of one drive results in Just a bunch of JBOD 100% volume complete data loss disk...

  • Page 77: Highpoint Recommended List Of Hard Drives

    HighPoint Recommended List of Hard Drives HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

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