HighPoint RocketStor RS6414AS User Manual
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HighPoint RocketStor RS6414AS User Manual

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RocketStor 6414AS
User Manual
January 15
, 2016
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Revision 1.4
HighPoint Technologies, Inc.
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Summary of Contents for HighPoint RocketStor RS6414AS

  • Page 1 RocketStor 6414AS User Manual January 15 , 2016 Revision 1.4 HighPoint Technologies, Inc.
  • Page 2 Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals.

  • Page 3: Table Of Contents

    Step 1: Setting Up the Hardware ..................9 Step 2: Install/Update Drivers ................... 12 Step 3: Install HighPoint RAID Management (WebGUI) ..........17 Step 4: Create RAID Arrays using WebGUI ..............20 Step 5: Initialize and format the RAID Array ..............24 Manage your RAID array ....................
  • Page 4 Appendix A-6: Event Tab ....................61 Appendix A-7: SHI (Storage Health Inspector) ............... 62 Appendix B: WebGUI Icon Guide ..................64 Appendix C: RAID Level Reference Guide ..............66 Help ............................67 HighPoint List of Recommended Hard Drives ............... 67 Contacting Technical Support ................... 67...

  • Page 5: Product Overview

    RAID Controller to manage and create RAID arrays of different levels.  RocketStor 6414S Enclosure  HighPoint RocketRAID 4522 Controller Kit Contents Before getting started, check to see if any items are missing, damaged, or incorrect. For any discrepancy contact your reseller or go to www.highpoint-tech.com for online support.
  • Page 6 Feature Specifications RocketStor 6414AS Form Factor External Mini-SAS (SFF-8088) Host Port 1x Mini-SAS (SFF-8088) RAID Controller /Bus Interface RocketRAID 4522 / PCIe 2.0 x8 I/O Storage Processor RAID-On-Chip Onboard Onboard Cache 512MB DDR 3 Cache Memory with ECC Protection RAID Level 0, 1, 5, 6, 10, JBOD Max.

  • Page 7: Rocketstor 6414S Enclosure Overview

    BIOS/Firmware configuration tool, Browser-Based management tool CLI (Command Line Interface) - scriptable configuration tool, RAID Management Suites: API package SMTP Email Alert notification Alarm Buzzer Buzzer beeping for Fan Failure or Temperature exceeds 50° C Operating System Support Windows Window 2008 and Window 7 and later Linux: RedHat Enterprise, Open SuSE, Fedora Core, Debian, Linux Ubuntu / Linux Driver embedded into Kernel 3.9.4 and later...
  • Page 8 Back Panel Overview Front Panel Disk Present LED Indicates disk is present and available Indicates disk is performing I/O Disk Status LED operations Enclosure Power LED Indicated enclosure is properly powered Back Panel Mini-SAS port SFF-8088 port Mutes enclosure alarm only. Alarm Mute Button sounds off only when FAN and TEMPERATURE fail.

  • Page 9: Rocketraid 4522 Overview

    Alarm/Beeper Battery Backup Unit (BBU) Connector Getting Started Thank you for purchasing HighPoint Technologies RocketStor 6414AS. You are only a few steps away from utilizing RAID storage using the industry’s most affordable hardware RAID solution. To start using your RocketStor 6414AS take the following steps: 1.
  • Page 10 Ensure all items listed under Kit Contents are included in your package. For any discrepancy contact your reseller or submit a support ticket online at www.highpoint- tech.com/websupport. Preparing the Enclosure 1. Press then pull the blue tab on the disk tray to unlock and slide the disk tray out.
  • Page 11 Mini-SAS connection on RocketStor 6414S enclosure back panel Preparing the RocketRAID HBA (Host Bus Adapter) The following instructions describe how to prepare your RocketRAID 4522 HBA for use. To install your RocketRAID 4522: Important: Before installing the RocketRAID 4522 Controller, ensure that your system is powered OFF.

  • Page 12: Step 2: Install/Update Drivers

    Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest drivers ensures your product has the latest performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com. For Windows Users: 1. Download the latest driver files from our website www.highpoint-tech.com >...
  • Page 13 3. Open Windows Device Manager (Control Panel > Hardware and Sound > Devices and Printers > Device Manager). 4. Under Other devices, right-click RAID Controller. 5. Click Update Driver Software. 6. Click Browse my computer for driver software.
  • Page 14 7. Navigate to where you saved the driver files. 8. Click OK. 9. Click Next, Windows security will prompt to ask if you are sure you want to install HighPoint Software. 10. After clicking Install, driver will be installed.
  • Page 15 11. Reboot for changes to take effect. For Mac Users: 1. Obtain latest driver online at www.hptmac.com> PCIe Controller Card > 6 Gb/s SAS/SATA RAID HBA > RocketRAID 4522 > Download  Navigate to your specific HBA controller page (Refer to How to View HBA Properties to find model name)
  • Page 16 2. Click the downloaded file. 3. A mounted volume (eg. HighPointIOP) will appear on the desktop. Click the icon to open the volume. 4. Click the driver package to start installation (.pkg file) 5. Follow the on-screen instructions of the installer.

  • Page 17: Step 3: Install Highpoint Raid Management (Webgui)

    Report > PCI to check driver status Click Apple Icon > About this Mac > System Report > PCI Step 3: Install HighPoint RAID Management (WebGUI) The HighPoint RAID Management (WebGUI) software is a useful tool used to create, maintain, and view your RAID arrays.
  • Page 18 1. Download the latest WebGUI from our website at www.highpoint-tech.com > Support > Documents and Downloads > RocketStor 6414AS > Windows WebGUI. 2. Extract and open the contents of the downloaded file. 3. Double-click HighPoint RAID Management.exe. 4. Follow the on-screen instructions to complete the WebGUI installation...
  • Page 19 5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. Alternatively, type http://localhost:7402 in your browser address bar. 6. Your default web browser will open and prompt for a username and password (Default username: RAID / password: hpt). Username and password are case- sensitive.

  • Page 20: Step 4: Create Raid Arrays Using Webgui

    Uninstalling HighPoint RAID Management (WebGUI) For Windows Users: 1. Open Control Panel. 2. Click Uninstall a program. 3. Select HighPoint RAID Management to uninstall. For Mac Users: 1. Navigate to /Applications/HPTWEBGUI/uninstall. 2. Click on the uninstall script. 3. Type in the Administrator password when prompted.
  • Page 21 Click Logical to go to create array page. 3. Click Create Array: 4. The RAID creation page provides many features, options, and settings. Detailed descriptions are provided on pg.50. 5. Select RAID 5 for Array Type. (RAID Quick Reference on pg.66)
  • Page 22 6. Set array name as “Tutorial_Array”. 7. Select Quick Init as the initialization method. (Note: Quick Init gives immediate access to the array by skipping parity synchronization. Recommended for testing/verification purposes or when new disks are used.) 8. Select Write Back as the Cache Policy for better disk write performance. 9.
  • Page 23 (Mac OS X) Array successfully created. New volume needs to be initialized before use. (Windows) Array successfully created.

  • Page 24: Step 5: Initialize And Format The Raid Array

    (Windows) For Windows platforms, user will be prompted to initialize disks in Disk Management. 14. Tutorial_Array can now be seen under Logical Device Information. (Take note that the OS name is HPT DISK 0_0; this will help identify which volume to initialize) Tutorial_Array is now created and can be seen in Logical tab.
  • Page 25 (Windows) Disk Management asks to initialize the disks before use. As a general rule, select MBR for disks less than 2TB and GPT for disks greater than 2TB. 3. Right click the new disk, and click properties. 4. In properties, check and make sure it is a HPT VD (HighPoint Virtual Disk).
  • Page 26 Disk properties show HPT VD 0-0. 5. Once the disk has been confirmed, right click the unallocated space and click New Simple Volume. Right Click unallocated space, then click New Simple Volume. 6. Follow the on-screen instructions to configure and format the drive. 7.
  • Page 27 RAID array is now formatted as NTFS and drive letter E: For Mac Users: 1. After creating a RAID array, click Initialize when prompted. (Note: If you ignored the prompt, simply open Disk Utility). Disk Utility for Mac. 2. In Disk Utility, select the Volume you created on the right, then click the Erase tab.
  • Page 28 3. Select the desired disk format and disk name then click Erase. (Note: All previous data on disks will be erased.) 4. When finished, your new RAID volume will be available for use.

  • Page 29: Manage Your Raid Array

    (Mac) Tutorial_Array volume created and mounted on desktop. Manage your RAID array The following features allow you to monitor and maintain your arrays to prevent any critical failures from occurring:  Spare Pool (pg. 29)  Email Notifications (pg. 29) ...

  • Page 30: Webgui Remote Login

    2. Enter the ISP server address name or SMTP name. 3. Type in the email address of the sender (email account that is going to send the alert). 4. Type in the account name and password of the sender. 5. Type in the SMTP port (default: 25). 6.
  • Page 31 A user connected to a local network can remotely access the WebGUI using the IP address of the host device. To obtain your IP address For Windows Users: 1. Open a command prompt window on the host computer. 2. Type ipconfig. 3.

  • Page 32: Storage Health Inspection (Shi)

    Example: en2 has active status, the IP is 192.168.1.254 Storage Health Inspection (SHI) The Storage Health Inspector (SHI) monitors each individual disk’s health. Monitoring disk SMART attributes can prevent critical RAID failures from occurring. This section covers the following:  Enabling SMART Monitoring ...
  • Page 33 To access the SMART attributes of an individual disk: 1. Log in to WebGUI (default user: RAID password: hpt). 2. Select the proper controller using the drop down menu on the top left. 3. Click the SHI tab. 4. Click SMART on the desired disk. 5.

  • Page 34: Utilizing The Health Inspector Scheduler

    To ensure hard disk temperatures remain cool, enable SMART to monitor disk temperatures. In SHI, you can set a threshold so that the WebGUI or controller alarm (if enabled) can warn you when physical disks get too hot. 1. Log in to WebGUI. 2.

  • Page 35: Raid Expansion (Oce/Orlm)

    All arrays will appear under New Verify Task 1. Log in to WebGUI. 2. Select the proper controller from the top left drop down. 3. Click SHI. 4. Click Schedule. 5. Select the array you want to schedule the verify task. 6.

  • Page 36: Updating Rocketraid Hba Bios/Firmware

    Updating BIOS/Firmware using WebGUI Keeping the firmware up to date ensures that your RAID controller the latest compatibility and performance updates. 1. Locate the latest firmware on our webpage at www.highpoint-tech.com. 2. Extract the contents of the file.

  • Page 37: Troubleshooting - Hardware

    If you face any hardware related issues involving the RocketStor 6414S enclosure, disk drives or RAID controller, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport. Enclosure Mute Button The mute button on the back will mute the alarm for enclosure related issues such as enclosure FAN or TEMPERATURE failures.
  • Page 38 Table 1. LED Status Information LED Status Interpretation  Disk is detected and connection has STABLE GREEN been made Disk is in use and performing I/O BLINKING BLUE activity such as:  Rebuilding an array  Verifying data integrity  Transferring data ...

  • Page 39: Troubleshooting - Software

    Failed – N/A Identify – N/A Troubleshooting - Software If you face any software related issues involving the HighPoint RAID Management (WebGUI), refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

  • Page 40: Webgui - Connection Cannot Be Established

    If you face any RAID related issues involving your RAID array, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport. Critical Arrays When your disk is critical, that means your array as a whole is still accessible, but a...
  • Page 41 Rebuild failed If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in HighPoint WebGUI. 1. Log in to WebGUI. 2. Click Setting tab.

  • Page 42: Disabled Arrays

    If this is the case, check to make sure you removed the correct disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays. Follow these steps to restore the previous state: 1.

  • Page 43: Frequently Asked Questions

    How do I recover my WebGUI password? (pg. 43)  If I purchase another HighPoint RAID Controller, will my data be retained? Yes, the RAID configuration metadata is stored on hard disks. Users don’t need to re-configure RAID while migrating to another HighPoint RAID Controller.(pg.44 )

  • Page 44: Webgui Installer Stuck

    Solution: During the WebGUI installation, uncheck Create a Desktop Shortcut Online Array Roaming One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if the RS6314A fails or you wish to use another RAID controller, the RAID configuration data can still be read by another HighPoint card.

  • Page 45: How To Login Highpoint Webgui

    SHI (Storage Health Inspector) View and schedule S.M.A.R.T monitoring Recover Revert to previously created arrays Logout Logout of WebGUI Help Additional WebGUI documentation Online Web Support How to Login HighPoint WebGUI You can reach the HighPoint WebGUI log in page either by:...

  • Page 46: Appendix A-1: Global Tab

    Username and Password are Case-Sensitive (Username is not changeable) Appendix A-1: Global Tab The WebGUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in.

  • Page 47: Appendix A-2: Physical Tab

     Enclosure Count: number of external enclosures detected  Physical drives: number of drives seen by the controller  Legacy Disks: number of Legacy disks connected. Legacy disks are physical drives that have previous partitions stored on them. Storage Properties ...
  • Page 48 CPU Temperature: Displays computer temperature in Celcius (°C).  Board Temperature: Displays the board temperature in Celcius (°C).  SDRAM Size: SDRAM size of the HighPoint controller card  Battery Installed: Battery Backup Unit information  Firmware Version: Firmware version of the HBA ...
  • Page 49 The following properties are part of the Physical Devices Information box under the physical tab.  Model – Model number of the physical drive  Capacity – Total capacity of the physical drive  Revision – HDD device firmware revision number ...

  • Page 50: Appendix A-3: Logical Tab

    Read Ahead Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM. Write Cache Enabling write cache will speed up write operations. NCQ (Native Command Queuing) A setting that allows disks to queue up and reorder I/O commands for maximum efficiency.
  • Page 51  Logical Device  Rescan  Beeper Mute An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS). The RocketStor 6414AS has a RocketRAID 4522 controller capable of creating the following array types...
  • Page 52  Keep Old Data: Opts to keep all the data on each drive untouched. Best for users that already have HighPoint RAID data on the selected drives.  Quick Init: Grants immediate access to the array volume. This option will delete previous user data, but will not build parity.
  • Page 53 Write Through – Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.
  • Page 54 DV Mode This mode is specifically designed for video applications. The default firmware cache policy provides balanced performance for standard applications such as workstations, file servers, and web servers. But for DV mode, a special cache firmware is implemented specifically for large sequential writing (large I/O requests such as video files).
  • Page 55 Logical Device Information Logical device tab is the default page upon clicking the Logical tab of the WebGUI. This page contains information about your RAID arrays and individual disks your system detects. Logical Device Information Arrays you create and the properties associated with them will appear here. Maintenance Once an array has been created, click maintenance for options to manage your array.
  • Page 56 Critical Status A critical status array has all the normal status options except the following:  The Array can no longer be renamed  Add disk replaces the verify disk option Once array status changes to critical, the faulty disk will be taken offline and you can either: ...
  • Page 57 Disabled Status A disabled status array means that your RAID level does not have enough disks to function.  Your data will be inaccessible.  Rebuilding will not trigger, since RAID does not have enough parity data to rebuild upon. Your options in Maintenance are: Delete –...

  • Page 58: Appendix A-4: Setting Tab

     Location – which controller and port the drive is located in  Model – model number of the drive connected  Capacity – total capacity of the drive  Max Free – total capacity that is not configured Rescan Clicking rescan will force drivers to report array status.
  • Page 59 When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors.

  • Page 60: Appendix A-5: Recover Tab

    You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest] Port Number (default: 7402) The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port. Password Setting...

  • Page 61: Appendix A-6: Event Tab

    5. Click Submit Appendix A-6: Event Tab In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up. In the event tab, there are four options available: ...

  • Page 62: Appendix A-7: Shi (Storage Health Inspector)

     Hard disk failure  Broken errors  Memory failure The event view is a basic error logging tool built into the HighPoint WebGUI. Appendix A-7: SHI (Storage Health Inspector)  S.M.A.R.T Attributes  HDD Temperature Threshold  Storage Health Inspector Scheduling...
  • Page 63 The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

  • Page 64: Appendix B: Webgui Icon Guide

    Appendix B: WebGUI Icon Guide Critical – missing disk A disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss. Verifying The array is currently running a disk integrity check. Rebuilding The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’...
  • Page 65 Initializing The array is initializing, either foreground or background initialization Initialization Stopped The initialization has been stopped. Current status is uninitialized. Critical – Inconsistency Data in the array is inconsistent and needs to be rebuilt. Critical – missing disk A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.

  • Page 66: Appendix C: Raid Level Reference Guide

    Appendix C: RAID Level Reference Guide Type Description Min. Usable Advantage Disadvantage Application disks space Each drive can be No fault tolerance - failure Backup accessed as a single of one drive results in Just a bunch of JBOD 100% volume complete data loss disk...

  • Page 67: Help

    Online Help redirects you to additional documentation concerning the HighPoint WebGUI. Register Product takes you to HighPoint’s web support. On this page you can create a new customer profile where you can register your product or post an online support ticket.

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