Page 1 Mitel 6800 Series SIP Phones 58014473 REV02 RELEASE 4.2.0 SERVICE PACK 2 ADMINISTRATOR GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Software License Agreement
Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 4: Table Of Contents
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Software License Agreement ............ii Preface .
Page 5 Mitel Web UI Options ........
Page 6 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Overview ..............4-3 References .
Page 7 Table of Contents Screen Saver Background Image Support ........5-41 Picture ID Feature .
Page 8 Customizing the Key Type List in the Mitel Web UI .......
Page 9 Table of Contents BLA Support for Message Waiting Indicator (MWI) ....... 5-214 Shared Call Appearance (SCA) Call Bridging .
Page 10 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide User Agent Computer Supported Telecommunications Applications (uaCSTA) Support ..6-8 MAC Address/Line Number in REGISTER Messages ......6-10 SIP Message Sequence for Blind Transfer .
Page 11 Using the “Firmware Update” Page in the Mitel Web UI ......8-3...
Page 12 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Troubleshooting ............. . 9-3 Log Settings .
Page 13 Mitel Web UI Settings ........
Page 14 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Centralized Conferencing Settings ..........A-93 Custom Ad-Hoc Conference .
Page 15 Disable User Login to Mitel Web UI ........
Page 16 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Programmable Key Settings ..........A-232 Top Softkey Settings .
Page 17 Table of Contents DNS Query Setting ............A-293 Ignore Out of Order SIP Requests .
Page 18 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Topics ..............C-2 Sample Configuration Files.
Page 19 Table of Contents M5T SIP Stack - M5T ..........Copyright-1 MD5 RSA .
Page 20: Preface
Included with the phone. • Mitel Models 6800 Series SIP IP Phone Administrator Guide – explains how to set the phone up on the network, as well as advanced configuration instructions for the 6800 Series SIP IP phones. This guide contains information that is at a technical level more suitable for a system or network administrator.
Page 21: Chapters And Appendices In This Guide
Preface CHAPTERS AND APPENDICES IN THIS GUIDE This guide contains the following chapters and appendices: GO TO An overview of the IP Phones and the IP Phone firmware installation information Chapter 1 IP Phone interface methods Chapter 2 Administrator options information Chapter 3 Configuring the Network and Global SIP Features on the IP Phone Chapter 4...
Page 22: Chapter 1 Overview
Chapter 1 OVERVIEW...
Page 23: About This Chapter
About this Chapter ABOUT THIS CHAPTER This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation. TOPICS This chapter covers the following topics: TOPIC PAGE...
Page 24: Ip Phone Models
IP PHONE MODELS DESCRIPTION All Mitel SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP).
Page 25: Optional Accessories
The 6800 wall mount kit is an optional accessory designed to be used with the 6863i, 6865i, 6867i, and 6869i IP Phones. The power adapter is an optional accessory designed to be used with all the 6800 Series IP Phones. Power Adapter...
Page 26 Notes: 1. Some 802.3at switches require connected devices to send power allocation requests in excess of 12.95 W using LLDP. Therefore, Mitel recommends that Administrators ensure LLDP is enabled when powering a 6873i SIP phone with one or more expansion modules connected using Power over Ethernet plus (PoE plus). For more information on LLDP, see “Link Layer Discovery Protocol for Media Endpoint Devices...
Page 27 IP Phone Models As software upgrades on the M680i are performed one at a time, each additional module connected increases the approximate upgrade time (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade). For the M685i, the upgrade process will take approximately 7 to 10 minutes, in which case an upgrading icon will be displayed on the module’s LCD screen and an upgrading message will be displayed on the phone’s LCD screen.
Page 28: Model 6863I Ip Phone
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MODEL 6863I IP PHONE This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i. 6863I PHONE FEATURES •...
Page 29 Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i supports two line keys, each with LED indicator lights.
Page 30: Model 6865I Ip Phone
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MODEL 6865I IP PHONE This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i. 6865I PHONE FEATURES •...
Page 31 IP Phone Models 6865I KEY DESCRIPTION DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.
Page 32 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DESCRIPTION Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 33: Model 6867I Ip Phone
IP Phone Models MODEL 6867I IP PHONE This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i. 6867I PHONE FEATURES • 3.5” QVGA color TFT LCD with backlight •...
Page 34 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 35 IP Phone Models DESCRIPTION Conference Key - Begins a conference call with the active call. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact. Left Softkeys - 6 programmable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties (e.g.
Page 36: Model 6869I Ip Phone
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MODEL 6869I IP PHONE This section provides brief information about the Model 6869i IP Phone. It includes a list of features and describes the hard keys on the 6869i. 6869I PHONE FEATURES •...
Page 37 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 38 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DESCRIPTION Top Softkeys - 12 programmable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 5 programmable keys that support up to 24 functions.
Page 39: Model 6873I Ip Phone
IP Phone Models MODEL 6873I IP PHONE This section provides brief information about the Model 6873i IP Phone. It includes a list of features and describes the hard keys on the 6873i. 6873I PHONE FEATURES • 7" WVGA (800x480) color TFT capacitive touch LCD •...
Page 40 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 41: Firmware Installation Information
Phone User Interface via the keypad (Phone UI) • Mitel Web-based user interface (Mitel Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually.
Page 42: Installation Requirements
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide INSTALLATION REQUIREMENTS The following are general requirements for setting up and using your SIP IP phone: • SIP-based IP PBX system or network installed and running with a SIP account created for the IP phone •...
Page 43: Configuration Server Requirement
Firmware Installation Information CONFIGURATION SERVER REQUIREMENT A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: • Store the firmware images that you need to download to your IP phone •...
Page 44: Firmware And Configuration Files
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide FIRMWARE AND CONFIGURATION FILES DESCRIPTION By default on startup, the phone downloads its firmware and configuration files from the configuration server you have set; or you can manually download the firmware from the configuration server.
Page 45 Firmware and Configuration Files The following table provides the files that the phone requests from the configuration server during bootup of the phone: IP PHONE ASSOCIATED CONFIGURATION FILES LANGUAGE FILES MODEL FIRMWARE 6863i 6863i.st startup.cfg lang_ca.txt (Catalan) lang_ca_va.txt (Valencian) 6865i 6865i.st <model>.cfg lang_cs.txt (Czech - UTF-8)
Page 46: Configuration File Precedence
The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter’s value is set in the local configuration (via Mitel Web UI or IP phone UI) and the same value was also set differently in one of the startup.cfg/<model>.cfg/<mac>.cfg files on the configuration server, the local configuration...
Page 47: Multiple Configuration Server Support
Firmware and Configuration Files 3. Copy the Mitel configuration files (startup.cfg, <model>.cfg, and <mac>.cfg) to the root directory of the configuration server. Notes: 1. The <mac> attribute represents the actual MAC address of your phone (i.e. 00085D030996.cfg). 2. The <model> represents a specific model of phone. (i.e. 6869i.cfg).
Page 48 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The above example uses TFTP to download all firmware files that exist in the “test1” directory on the specified server, to the phone Note: Specifying the download of a “.st” file is not supported. For example, the following filename should NEVER be entered as a value string for the “firmware server”...
Page 49 Firmware and Configuration Files The following table specifies the files that the original configuration server downloads, and the files that another server can download to the phone. FILES ALWAYS DOWNLOADED FROM ALL FILES THAT CAN BE DOWNLOADED FROM ORIGINAL CONFIGURATION SERVER ORIGINAL CONFIGURATION SERVER ARE, BY ORDER: OR ANOTHER SPECIFIED SERVER ARE, BY ORDER:...
Page 50 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Specifying a Server Using Existing Parameters on the IP Phones The following table provides the parameters on the phone that you can use to download CSV directory files, language packs, TLS certificates, 802.1x certificates, and HTTPS files from the original configuration server OR from another server in the network.
Page 51 Firmware and Configuration Files TYPE OF FILE PARAMETERS THAT SUPPORT THE MULTIPLE CONFIGURATION SERVER FEATURE ARE: Transport Layer Security (TLS) Certificate sips root and intermediate certificates: Files sips local certificate: sips private key: sips trusted certificates: 802.1x Security Authentication Certificate 802.1x root and intermediate certificates: Files 802.1x local certificate:...
Page 52 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path” directory on server 1.2.3.4 using port 50: language 1:ftp://admin:admin!@1.2.3.4:50/path/lang_de.txt Transport Layer Security (TLS) Certificate Files...
Page 53: Configuration Interface Methods
Chapter 2 CONFIGURATION INTERFACE METHODS...
Page 54: About This Chapter
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ABOUT THIS CHAPTER This chapter describes the methods you, as an Administrator, can use to configure the IP phones. Note: Features, characteristics, requirements, and configuration that are specific to a particular phone model are indicated where required in this guide.
Page 55: Configuration Methods
DESCRIPTION You can use the following to setup and configure the IP phone: • IP phone UI • Mitel Web UI • Configuration files Not all parameters are available from all three methods. For more information Note: about configuring the phone, see...
Page 56 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following illustrations indicate the location of the Options Key on each phone model. Options Key 6865i 6863i 6869i 6867i 6873i USING THE OPTIONS KEY ON THE 6863I/6865I 1. Press the Options key on the phone to enter the Options List.
Page 57: Mitel Web Ui
MITEL WEB UI An administrator can setup and configure the IP phone using the Mitel Web UI. The Mitel Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape.
Page 58 Note: HTTPS uses port 443 instead of HTTP port 80 in its interactions with the TCP/IP lower layer. Both the HTTP and HTTPS port numbers are configurable using the configuration files, the IP Phone UI, the Mitel Web UI and DHCP Option 66. For more information about configuring these ports, see Chapter 4, the section, “Configuring the...
Page 59 1. The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake. 2. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
Page 60 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide REFERENCE For more information on configuring the HTTPS protocol, see Chapter 4, the sections: • “Configuring the Configuration Server Protocol” page 4-101 • “HTTPS Client/Server Configuration” page 4-34 ACCESSING THE MITEL WEB UI Use the following procedure to access the Mitel Web UI.
Page 61 Status screen for the 6873i IP phone You can logout of the Mitel Web UI at any time by clicking Log Off. Depending on the model phone you are accessing, the following categories display in the side menu of the Mitel Web UI: Status, Operation, Basic Settings, Advanced Settings.
Page 62 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Operation The Operation section provides the following options: HEADING DESCRIPTION User Password Allows you to change user password. (Applicable to User and Administrator) Phone Lock Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.
Page 63 Configuration Methods Basic Settings The Basic Settings section provides the following options: HEADING DESCRIPTION Preferences Allows you to set the following General specifications on the IP phone. • Local Dial Plan (Admin Only) • Send Dial Plan Terminator (Admin Only) •...
Page 64 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Advanced Settings (Applicable to Administrator Only) The Advanced Settings section provides the following options: HEADING DESCRIPTION Network Allows you to set Basic Network Settings, Advanced Network Settings, HTTPS Settings, Type of Service DSCP, and VLAN settings.
Page 65 Configuration Methods HEADING DESCRIPTION Capture Tcpdump network packet capture functionality is natively available on the phones. Administrators can start/stop packet capturing, configure capture ports, set how long the capture should last, and retrieve the capture file through the Capture page. For more information on this feature, see Chapter 9, the section “Tcpdump Network Packet Capture Support”...
Page 66 (2) enables the Web UI for administrators only. 3. Save the changes and close the <model>.cfg, <mac>.cfg or the startup.cfg file. 4. Restart the phone to apply the changes. The Mitel Web UI is disabled for a single IP phone or for all phones.
Page 67 Use the following procedures to configure the maximum Web UI blacklist duration. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Mitel Web UI Settings” page A-20. SECURE WEB SERVICE FEATURE The parameter "secure web service" is available allowing Administrators the ability to manually open or close HTTP/HTTPs ports 80 and 443 as well as port 49249.
Page 68: Configuration Files (Administrator Only)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION FILES (ADMINISTRATOR ONLY) A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator.
Page 69 This can be convenient when changes are made by a user to specific parameters on the phone locally (via Mitel Web UI or IP Phone UI), and the Administrator wants to set the parameters back to the default values using the configuration files.
Page 70 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide THEN new <model>.cfg file is loaded to the phone with the “^sip proxy ip” and any other “ ^ “ parameters “^sip proxy ip” and any other parameter(s) from are overwritten if previously changed by the user.
Page 71: Configuration Server Redundancy Via Dns A Records
5064//this parameter is unlocked With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.mitel.com" since <model>.cfg has overwritten startup.cfg.
Page 72: Administrator Options
Chapter 3 ADMINISTRATOR OPTIONS...
Page 73: About This Chapter
For all models, an Administrator can use the IP Phone UI, the Mitel Web UI, or the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Mitel Web UI, and/or configuration files.
Page 74: Administrator Level Options
Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network. An Administrator can access and manage these options using the IP Phone UI, the Mitel Web UI, or the configuration files.
Page 75 The 6867i, 6869i, and 6873i have an “Advanced” softkey, which when pressed and the password entered gives access to the Administrator options. Administrator Menu 6867i Mitel SIP Phone 6869i Mitel SIP Phone 6873i Mitel SIP Phone The following are administrator options in the "Options List" on the 6867i, 6869i, and 6873i: •...
Page 76: Simplified Ip Phone Ui Options Menu
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide References For information about all other user options in the “Options Menu”, see your <Model-Specific> SIP Phone User Guide. For procedures on configuring Administrator Options on the IP phone via the IP phone UI, see: •...
Page 77 Administrator Level Options 6867i and 6869i FULL OPTIONS MENU SIMPLIFIED OPTIONS MENU Language Removed Time and Date Removed Directory Removed Credentials Removed Call Forward Call Forward Lock Lock (Password Sub-Option Removed) Status Status Audio Audio Display Display Dialing Removed Restart Restart Advanced Only Factory Default option available.
Page 78: Mitel Web Ui Options
Note: When using the simplified menu, you cannot change the Network settings from the IP Phone UI. If the network settings become misconfigured, you must use the Mitel Web UI to configure the network settings or factory default the phone through the Web UI and then use the Phone UI’s full options menu to recover the networks setting.
Page 79 A User has limited configuration options as shown in the following illustrations. Administrator Web UI Menu User Web UI Menu The following are options that an Administrator can configure in the Mitel Web UI (and are not available for the User to configure): • Operation->Reset •...
Page 80 802.1x Support • Troubleshooting REFERENCES For information about options available to a User AND Administrator in the Mitel Web UI, see your <Model-Specific> SIP Phone User Guide. For procedures to Restart your phone or restore factory defaults, see “Restarting Your Phone”...
Page 81: Configuration File Options
The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.
Page 82 Displays any error messages that occurred during the phone’s last reboot. PHONE STATUS VIA MITEL WEB UI The first screen that displays after logging into the Mitel Web UI for a phone is the Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administrator as read-only.
Page 83 Administrator Level Options The following is a description of the information on the Status screen: • Network Status • Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1.
Page 84: Restarting Your Phone
If the settings for the IP phone on the IP PBX system have been modified. Note: The SIP phones unregister all accounts before executing a reboot. You can restart the phone using the IP Phone UI or the Mitel Web UI. RESTARTING THE PHONE USING THE IP PHONE U...
Page 85: Set Phone To Factory Defaults/Erase Local Configuration
<model>.cfg, <mac>.cfg, and local configuration back to the original factory values. You can reset a phone to factory defaults using the IP Phone UI or the Mitel Web UI. Note: Performing a factory default is only applicable to the phone settings and does not affect the firmware version loaded on the phone.
Page 86 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press Enter. Default is “22222”. 4. Navigate to the Reset option and press the button or Select softkey.
Page 87 You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Mitel Web UI. Performing this action results in losing all recently user-modified settings. For more information about local configuration, see Chapter 1, the section, “Configuration File Precedence”...
Page 88: Basic Settings
Phone in the network. The following sections identify the options available to an Administrator only, or where indicated, to a User and Administrator. These tables also identify whether you can configure them using the Mitel Web UI, IP Phone UI, or the configuration files. 3-17...
Page 89: General Settings
Administrator Level Options GENERAL SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local Dial Plan sip dial plan A dial plan that describes the number and pattern of digits that a user dials to reach a particular telephone number.
Page 90 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Display DTMF Digits display dtmf digits Enables and disables the display of DTMF digits on the IP phone display during a connected state.
Page 91 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the ability for the phone to initiate During Active Calls during active calls a continuous reminder tone on the active call when another call is on hold.
Page 92 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the reminder ring splash timer to start as soon as you put a call on hold (even when no other calls are active on the phone).
Page 93 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Waiting Tone call waiting tone Specifies the time period, in seconds, that the call Period period waiting tone is audible on an active call when another call comes in.
Page 94 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Forward Key call forward key mode Allows you to configure the Call Forward mode to use Mode on the phone (Account, Phone, or Custom). You can configure Call Forward for all accounts or a specific account.
Page 95 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Play Warning Tone sip intercom Enables or disables a warning tone to play when the warning tone phone receives an incoming intercom call on an active line.
Page 96: Group Paging Rtp Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide GROUP PAGING RTP SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Paging Listen paging group Allows you to specify up to 5 listening multicast addresses Addresses listening...
Page 97: Key Mapping
Administrator Level Options KEY MAPPING PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Map Redial Key To map redial key to Sets the Redial key as a Speeddial key if a value is entered for this parameter. If you leave this parameter blank, the Redial key returns to its original functionality.
Page 98: Ring Tones
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide RING TONES PARAMETER IN PARAMETER IN PARAMETER IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Tone Set Tone Set tone set Globally sets a tone set for a specific...
Page 99 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES External alert external When an "alert-external" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. For more information on this feature, see “Priority...
Page 100: Directed Call Pickup
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DIRECTED CALL PICKUP PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Directed Call Pickup directed call pickup Enables or disables the use of "directed call pickup" feature. For more information on this feature, see “Directed Call...
Page 101 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES ring splash volume Indicates the volume of the ring splash. For more information on this feature, see “Ring Signal Type for BLF and BLF/List” page 5-177. AUTO CALL DISTRIBUTION (ACD) SETTINGS...
Page 102: Time And Date
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TIME AND DATE PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Format Time Format time format This parameter changes the time to 12 hour or 24 hour format.
Page 103: Live Dialpad
Administrator Level Options PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Server 1 Time Server 1 time server1 This parameter allows you to set the IP address of Time Server 1 in dotted decimal format.
Page 104 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LIVE KEYBOARD Note: The Live Keyboard setting is only available in the IP Phone UI if a K680i keyboard is attached to the phone. PARAMETER IN PARAMETER IN PARAMETERS IN...
Page 105 “Specifying the Screen Language to Use” page 5-53. Webpage Language web language The language you want to display for the Mitel Web UI. Valid values are: Note: This option can be set by both • 0 (English) is default Users and •...
Page 106 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Input Language input language Allows you to specify the language to use for inputs on the IP Phone. Entering a language value for this...
Page 107 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Language 1 thru 4 language N The language pack you want to load to the IP phone. Valid values are: • lang_ca.txt (Catalan) • lang_ca_va.txt (Valencian) • lang_cs.txt (Czech - UTF8) •...
Page 108: Account Configuration
Account • Phone • Custom You can set the modes for DND and CFWD in the Mitel Web UI at the path Basic Settings->Preferences->General, or using the following parameters in the configurations files: • dnd key mode • call forward key mode The following table describes the behavior of the mode settings for DND and CFWD.
Page 109: Custom Ringtones
Note: Specific parameters are configurable using the Mitel Web UI only and are indicated where applicable. NOTIFICATION WHEN INCORRECT NETWORK SETTINGS ENTERED If an Administrator enters incorrect network settings over the IP Phone UI or the Mitel Web UI, such as: •...
Page 110 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BASIC NETWORK SETTINGS If Dynamic Host Configuration Protocol (DHCP) is enabled, the IP phone automatically configures all of the Network settings. If the phone cannot populate the Network settings, or if DHCP is disabled, you can set the Network options manually.
Page 111 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary DNS Primary DNS dns1 Primary DNS server IP address. For any of the IP address settings on the IP phone a domain name value can be entered instead of an IP address.
Page 112: Advanced Network Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ADVANCED NETWORK SETTINGS PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DHCP User dhcp userclass Specifies the User Class DHCP Option 77 Class that the phone sends to the configuration server with the DHCP Request packet.
Page 113 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES LLDP Support LLDP lldp Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone. For more information on this feature, see “Link Layer Discovery Protocol for Media...
Page 114 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES XML HTTP HTTPS Server - https block http post Enables or disables the blocking of XML...
Page 115 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Cert Validation Validate https validate Enables or disables the HTTPS validation Certificates certificates of certificates on the phone. When this parameter is set to 1, the HTTPS client performs validation on SSL certificates before accepting them.
Page 116 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Check Check Certificate https validate Enables or disables the HTTPS validation Hostnames Hostnames hostname of hostnames on the phone.
Page 117 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Type of Service RTCP tos rtcp The Differentiated Services Code Point RTCP (DSCP) for RTCP packets. For more information, see Chapter 4, “Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS”...
Page 118 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES SIP Priority SIP Priority tos priority map This parameter is based on the Type of Service (ToS), Differentiated Services...
Page 119: Sip Settings
PBX server, the SIP parameters may need to be changed. 2. Global SIP settings are applicable only to Lines 1 and 2 for the 6800 series SIP phones. To configure lines that do not have an associated Line hard key, Administrators must configure each individual line manually.
Page 120 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Basic SIP Authentication Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Screen Name Screen Name sip screen name Name that displays on the idle screen.
Page 121 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Password Password sip password Password used to register the IP phone with the SIP proxy. Valid values are up to (global) 20 alphanumeric characters. Passwords...
Page 122 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Basic SIP Network Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Proxy Server Proxy Server sip proxy ip IP address of the SIP proxy server. Up to 64 alphanumeric characters.
Page 123 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Backup sip backup outbound The IP address or domain name of the Outbound Proxy proxy backup outbound SIP proxy server for Server which the IP phone uses when the (global) primary SIP proxy is unavailable.
Page 124 5-317. (per-line) Advanced SIP Settings In addition to the basic SIP settings, you can also configure the following advanced SIP parameters. These parameters may be configurable via the Mitel Web UI and/or the configuration files. PARAMETER IN PARAMETERS IN DESCRIPTION...
Page 125 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Explicit MWI sip explicit mwi The requested duration, in seconds, before the Subscription Period subscription period MWI subscription times out. The phone re-subscribes to MWI before the subscription period ends.
Page 126 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Timer 1 and Timer 2 sip T1 timer These timers are SIP transaction layer timers defined in RFC 3261. Timer 1 is an estimate, in sip T2 timer milliseconds, of the round-trip time (RTT).
Page 127 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local SIP UDP/TCP sip local port Specifies the local source port (UDP/TCP) from Port which the phone sends SIP messages. Notes: It is recommended that you avoid the conflict RTP port range in case of a UDP transport.
Page 128 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Registration Timeout sip registration timeout Specifies the length of time, in seconds, that the Retry Timer retry timer phone waits until it re-attempts to register after a REGISTER message times out.
Page 129 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES BLF Subscription sip blf subscription The requested duration, in seconds, before the Period period BLF subscription times out. The phone re-subscribes to the BLF subscription service before the defined subscription period ends.
Page 130 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Whitelist Proxy sip whitelist This parameter enables/disables the whitelist proxy feature, as follows: • Set to 0 to disable the feature.
Page 131 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Force RFC2833 sip out-of-band dtmf Enables or disables out-of-band DTMF. Out of Band Enabling this parameter forces the IP DTMF phone to use out-of-band DTMF according to RFC2833.
Page 132 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Customized sip customized Specifies a customized Codec preference Codec codec list which allows you to use the preferred Preference List Codecs for this IP phone.
Page 133 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Autodial Timeout sip autodial timeout Globally or on a per-line basis, specifies the time, in seconds, that the phone waits to dial a pre-configured number after the...
Page 134: Line Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LINE SETTINGS An administrator can configure multiple lines on the IP phone with the same SIP network configuration (global) or a different SIP network configuration (per-line). The following table provides the number of lines available for each IP phone model.
Page 135: Softkeys, Programmable Keys, Expansion Module Keys
Administrator Level Options SOFTKEYS, PROGRAMMABLE KEYS, EXPANSION MODULE KEYS A user or administrator can assign specific functions to softkeys, programmable keys, or expansion module keys. The available keys for configuration depend on the IP phone model as shown in the following table. IP PHONE MODEL SOFTKEYS EXPANSION MODULE...
Page 136: Action Uri
Specifies the interval, in seconds, between calls from the phone to the "action uri poll". You can set these parameters using the configuration files or the Mitel Web UI. REFERENCE For more information about setting the Action URIs for XML applications, see “Action URIs”...
Page 137 Administrator Level Options XML SIP NOTIFY EVENTS AND ACTION URIS In order for an XML push to bypass the firewall, the phone supports a proprietary SIP NOTIFY event (aastra-xml) with or without XML content. If XML content is provided in the SIP NOTIFY, it is processed directly by the phone as it is done for an XML PUSH.
Page 138: Configuration Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION SERVER SETTINGS The configuration server stores the firmware images, configuration files, and software when performing software upgrades to the IP phone. An administrator can configure the following parameters for the configuration server:...
Page 139 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary TFTP TFTP Path tftp path Specifies the path name for which the Path configuration files reside on the TFTP server for downloading to the IP Phone.
Page 140 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES FTP Server FTP Server ftp server The FTP server’s IP address or network host name. This will become effective after this configuration file has been downloaded into the phone.
Page 141 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES HTTP Server HTTP Server http server The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone.
Page 142 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Download Path HTTPS Path https path Specifies the path name for which the configuration files reside on the HTTPS server for downloading to the IP Phone.
Page 143 24-hour period. This parameter works with TFTP, FTP, and HTTP servers. Notes: If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 144 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Time (24-hour) auto resync time Sets the time of day in a 24-hour period for the IP phone to be automatically updated.
Page 145: Firmware Update Features
Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Set- tings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process. •...
Page 146: Tls Support
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TLS SUPPORT The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message.
Page 147 PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sips persistent tls Enables or disables the use of Persistent Transport Layer Security (TLS). Persistent TLS sets up the connection to the server once and re-uses that connection for all calls from the phone.
Page 148 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sip persistent tls Allows you to configure the keep-alive keep alive feature for persistent TLS connections only.
Page 149 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. For more information, see Chapter 6, the section, “Transport Layer Security (TLS)”...
Page 150 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES Private Key sips private key Allows you to specify a Private Key file to use Filename when the phone uses the TLS transport protocol to setup a call.
Page 151: Support
Protocols. Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys An Administrator can configure the following parameters for the 802.1x Protocol.
Page 152 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES EAP-TLS SETTINGS Root and 802.1x root and Specifies the file name that contains the Intermediate intermediate...
Page 153: Troubleshooting
Administrator Level Options TROUBLESHOOTING The Troubleshooting feature in the Mitel Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator can: • Assign an IP address and IP port to which log information will be transmitted •...
Page 154: Configuring Network And Session Initiation Protocol (Sip) Features
Chapter 4 CONFIGURING NETWORK AND SESSION INITIATION PROTOCOL (SIP) FEATURES...
Page 155: About This Chapter
This chapter provides the information required to configure the Network and Global SIP features on the IP Phone. These features are password protected on the IP Phone UI and the Mitel Web UI. This chapter also includes procedures for configuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Mitel Web UI where applicable.
Page 156: Overview
Appendix A, the section “Password Settings” page 16. The procedures in this section include configuring from the IP phone UI and the Mitel Web UI. To configure the IP phones using the configuration files, see Appendix , “About this Appendix.”...
Page 157: Network Settings
Network Settings NETWORK SETTINGS This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • Hostname •...
Page 158 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The network administrator chooses which of these parameters (if any) are supplied to the IP phone by the DHCP server. The administrator must configure the phone manually to provide any required network parameters not supplied by the DHCP server.
Page 159 Quit softkey to return to the idle screen. Enabling/Disabling DHCP Using the Mitel Web UI Use the following procedure to enable/disable DHCP using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings.
Page 160 For specific parameters you can set in the configuration files, see Appendix A, the section, “DHCP Option Settings” page A-13 Option 43 The Mitel phones also support Option 43 as referenced in RFC 2132. Option 43 consists of the following sub-options: SUB-OPTION/CODE DESCRIPTION Configuration server (protocol, server, and path).
Page 161 The System administrator can use the Vendor Class Identifier to send the phone a customized Server Configuration in option 43 (Vendor-Specific information). Note: If Mitel IP Phones receive the server configuration from both DHCP Option 66 and DHCP Option 43, then Option 43 takes precedence over Option 66.
Page 162 “tftp://tftpsvr.example.com”; Option 43 Redirection and Configuration Server (RCS) Bypass DHCP Option 43 includes the ability to bypass contacting Mitel's Redirection and Configuration Server (RCS), in addition to the previous support of setting the configuration server to contact. A sub-option code 3 uses a boolean value (true or false) that controls whether or not the phone should contact the RCS after a factory default.
Page 163 Network Settings Configuring RCS Bypass via Option 43 on a Linux DHCP Server The following example illustrates how to configure RCS bypass via Option 43 on a Linux DHCP server. option space AastraIPPhone; option AastraIPPhone.cfg-server-name code 02 = text; option AastraIPPhone.contact-rcs code 03 = boolean; Subnet 192.168.1.0 netmask 255.255.255.0 { #The 6867i phones do not contact the RCS but use the defined FTP server for configuration #files.
Page 164 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • If Line 2 is configured for another service but no outbound proxy is wanted/required, ad- ministrators should not leave the outbound proxy as undefined (i.e. 0.0.0.0) as the phone will use the outbound proxy located in the Global SIP profile.
Page 165 Network Settings SUB-OPTION/ DESCRIPTION RULE CODE VLAN ID value Must be 4 bytes, whereas the first and second byte must be 0x00, and the third and fourth bytes encompass the VLAN ID. The valid range of the VLAN ID is 1 - 4095. For example, a VLAN ID of 100 (in dec) is 00 00 00 64 in hex.
Page 166 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Enabling/Disabling DHCP Option 132 VLAN ID Using the Configuration Files Use the following procedure to enable/disable DHCP Option 132 VLAN ID using the configuration files. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “DHCP Option Settings”...
Page 167 Network Settings field, then press DONE. Valid values are up to 64 alpha-numeric characters. You can use a fully qualified domain name if required. 6. Restart the phone for the change to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2.
Page 168 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435). 3. If you want to change the hostname, enter a hostname for your phone in the “Hostname”...
Page 169 Network Settings An Administrator can configure the DHCP Option 77 User Class via the configuration files and the IP Phone UI. Configuring DHCP Option 77 User Class on the IP Phone Use the following procedures to configure DHCP Option 77 User Class on the IP Phone. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “DHCP Option Settings”...
Page 170 In addition, an administrator can override this order of precedence by setting a configuration parameter called, dhcp config option override (configuration files), DHCP Download Options (Mitel Web UI), or Download Options (IP Phone UI). Setting this parameter results in the phone only using the chosen DHCP option and ignoring the other options.
Page 171 Network Settings 5. Select Download Options. The following list displays: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66 • Option 43 • Option 66 • Option 159 • Option 160 • Disabled (Ignores all DHCP configuration options (43, 66, 159, 160)) 6.
Page 172 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 7. Select one of the following DHCP download options: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66 • Option 43 • Option 66 •...
Page 173 Network Settings CONFIGURATION SERVER DOWNLOAD PRECEDENCE An Administrator can set the phone’s download precedence to ignore DHCP, (only during the boot when the remote configuration server is contacted) and use the following precedence instead: 1. Configuration URI, 2. DHCP, and then 3.
Page 174 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Network > Settings.
Page 175: Multiple Dhcp Servers
Network Settings Configuring a Download Precedence Using the Mitel Web UI Use the following procedure to configure a download precedence using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. In the “DHCP Download Options” field, select “Disabled” from the list of options.
Page 176: Dns Caching
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Notes: 1. If the DHCP Download Options parameter is enabled with a value (Option 43, Option 66, Option 159, or Option 160), the phone checks the override option setting before timing out.
Page 177 Errors Messages Display when Incorrect Network Settings Entered The IP Phone UI AND the Mitel Web UI immediately notify the Administrator if an incorrect value is being entered for the following network parameters in the IP Phone UI and the Mitel Web UI: •...
Page 178 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 5. In the IP Address field, enter the IP address of your phone. The IP Address must be entered in the format 0.0.0.0; for example, 192.168.0.7. 6. In the Subnet Mask field, enter the subnet mask address. For example, 255.255.0.0.
Page 179 There are two Ethernet ports on the rear of the IP phones: LAN Port and PC Port. Using the Mitel Web UI, you can select the type of transmission you want these ports to use to communicate over the LAN. The IP phones support each of the following methods of transmission: •...
Page 180 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide (half duplex and full duplex) and/or different standards at the same speed. You can set the LAN and PC Ports on the IP phones to auto-negotiate during transmission. Note: After connecting a device to the PC port, a reboot may be required before the connected device can acquire network connectivity.
Page 181 Configuring the LAN Port and PC Port You can configure the Ethernet port transmission method to use on the IP phones using the configuration files, the IP Phone UI, or the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Network Settings”...
Page 182 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 11. Press Done (3 times) to finish configuring the configuration server protocol for the IP phone. Note: The session prompts you to restart the IP phone to apply the configuration settings.
Page 183 Network Settings 4. Press the Network icon. Note: If required, swipe left on the screen to navigate to the second page of options. 5. Press the Ethernet Ports icon. 6. With LAN Port highlighted, select a negotiation method to use on port 0. Valid values are: •...
Page 184 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. In the “LAN Port” field, select a negotiation method to use on port 0. Valid values are: • Auto Negotiation •...
Page 185: Advanced Network Settings
ADVANCED NETWORK SETTINGS You can set advanced network settings on the IP phone such as Network Time Protocol (NTP) Time Servers, Virtual LAN (VLAN), and Quality of Service (QoS) using the Mitel Web UI or the configuration files. Note: The available advanced network parameters via the IP phone UI are VLAN and QoS only.
Page 186 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Configuring SIP and TLS Source Ports Using the Mitel Web UI Use the following procedure to configure SIP and TLS source ports using the Mitel Web UI. MITEL WEB UI 1.
Page 187 Delivery of web page content to a browser client over a secure connection. • Execution of HTTP GET and POST requests received over a secure connection. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
Page 188 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select HTTPS Settngs. Configure HTTPS Client: 5.
Page 189 Network Settings For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Configuration Server. 5. In the Download Protocol field, select HTTPS. Configure HTTPS Client: 6.
Page 190 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6873i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”.
Page 191: Https Server Certificate Validation
5. Click Save Settings to save your settings. HTTPS LOCAL CERTIFICATE SUPPORT/MUTUAL AUTHENTICATION The 6800 series IP phones provide a built-in common 2048-bit HTTPs certificate allowing for mutual authentication between the HTTPs server and the phones during an HTTPs session.
Page 192 The download of the user-provided certificates are based on a filename specified in the configuration parameter, https user certificates (Trusted Certificates Filename in the Mitel Web UI; user-provided certificates are not configurable via the IP Phone UI). The user-provided certificates are saved on the phone between firmware upgrades but are deleted during a factory default (or if the configured value in the https user certificates/Trusted Certificates Filename parameter/setting is changed or omitted).
Page 193 Configuring HTTPS Server Certificate Validation An Administrator can configure HTTPS Server Certificate Validation using the configuration files, the IP Phone UI, or the Mitel Web UI. Use the following procedures to configure the HTTPS server certificate validation on the IP phones.
Page 194 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For specific parameters you can set in the configuration files, see Appendix A, the section, “HTTPS Server Certificate Validation Settings” page A-34 For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List.
Page 195 Network Settings 13. Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List. 2.
Page 196 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 7. In the Check Expires checkbox, press the checkbox to enable the feature. Enable/Disable HTTPS Validate Hostname: 8. In the Check Hostnames checkbox, press the checkbox to enable the feature.
Page 197 VLAN parameters. If you choose to change these parameters, you can configure them using the configuration files, the IP Phone UI, or the Mitel Web UI. The following sections describe the VLAN features you can configure on the IP phones.
Page 198 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The Differentiated Services Code Point (DSCP) value is stored in the first six bits of the ToS field. Each DSCP specifies a particular per-hop behavior that is applied to a packet.
Page 199 Network Settings When the VLAN global configuration parameter, "tagging enabled" is set to 1, VLAN priority for IP packets is mapped to the DSCP value instead of a single priority for all packets. An administrator can also configure VLAN priority for non-IP packets using the "priority non-ip" parameter.
Page 200 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Type of Service DSCP. 5. Select Type of Service SIP.
Page 201 “Configuring VLAN (optional)” page 4-49. 7. Press the Save softkey. 8. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->Type of Service DSCP. 2. Select a Protocol field: “SIP” “RTP” “RTCP”...
Page 202 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • RTCP = 46 Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the first table in “DSCP Range/VLAN Priority Mapping”...
Page 203 Network Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Ethernet and VLAN. To globally enable/disable VLAN and set priority for non-IP packet: 5.
Page 204 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • RTP Priority • RTCP Priority 17. Enter a VLAN priority value from 0 to 7 for the associated Protocol. Default values for each Protocol are: • SIP Priority = 3 •...
Page 205 Network Settings 4. Select Network > VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 5. In the Basic Settings > VLAN field enable VLAN by pressing the right navigation key. 6. In the LAN Port VLAN > Other Priority field, change the non-IP priority value from 0 to 7 for non-IP packets.
Page 206 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • VLAN Settings->PC Port VLAN->PC Port VLAN ID: 4095 12. In the PC Port VLAN > Priority field, enter a value from 0 to 7 to specify the PC Port VLAN priority.
Page 207 13. In the PC Port VLAN > Priority field, enter a value from 0 to 7 to specify the PC Port VLAN priority. Default is 0. 14. Press the Save softkey. 15. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 4-54...
Page 208 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. Enable VLAN by checking the VLAN Enable field check box. (Disable this field by un- checking the check box). 3. With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field.
Page 209 IP address and the port from which the request came. An Administrator can configure “Rport” using the configuration files or the Mitel Web UI. Configuring Rport Using the Configuration Files Use the following procedures to configure Rport on your phone.
Page 210 Network Time Protocol (NTP) is a protocol that the IP phone uses to synchronize the phone clock time with a computer (configuration server) in the network. To use NTP, you must enable it using the configuration files or the Mitel Web UI. You can specify up to three time servers in your network.
Page 211 Network Settings Configuring NTP Servers (optional) Use the following procedure to enable/disable and configure the NTP servers using the configuration files. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Time Server Settings” page A-52.
Page 212 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following procedure to enable/disable and configure the NTP Servers using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. Enable the "NTP Time Servers" field by checking the check box.
Page 213: Global Sip Settings
You configure and modify these parameters and associated values using the configuration files, the IP phone UI, or the Mitel Web UI. The Mitel Web UI and configuration file methods configure global and per-line SIP settings on the IP phone. The IP phone UI configures global SIP settings only.
Page 214 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SIP GLOBAL PARAMETERS IP PHONE UI MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS PARAMETERS SIP GLOBAL AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip screen name • Screen Name 2 •...
Page 215 Global SIP Settings SIP PER-LINE PARAMETERS IP PHONE UI PARAMETERS MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS SIP PER-LINE AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip lineN screen name • Screen Name 2 • sip lineN screen name 2 •...
Page 216 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Specific sets of SIP parameters are inter-dependent with each other. To prevent conflicting parameter values from being applied, per-line values always take precedence over the corresponding set of global values.
Page 217 You can configure the backup SIP proxy on a global or per-line basis via the configuration files or the Mitel Web UI. SIP OUTBOUND SUPPORT The IP Phones support draft-ietf-sip-outbound-15. That specification describes how a SIP User Agent (UA) behind a firewall, reuses an existing connection (usually the REGISTER outbound connection) for the inbound request if the proxy supports it.
Page 218 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide with the first IP provided on the list. Therefore, if the IP address of the current connected flow target was on the DNS A response list but was listed as the second or third IP address, the phone would disconnect from the current flow target and establish a connection with the first IP address provided on the list.
Page 219 Global SIP Settings backup proxy, backup registrar, and • All invite, register, and subscribe requests attempt to use backup outbound proxy configured, the primary proxy/registrar first. • If any connection fails, the phone registers the backup AOR on the backup registrar. It moves all subscriptions to the backup proxy.
Page 220 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide backup proxy, backup registrar, and • Establishes a flow to the primary outbound proxy. backup outbound proxy configured, • If the flow fails, the phone: • establishes the flow to the backup proxy.
Page 221 For example, if the phone is configured with sip proxy ip of "ana.mitel.com", and sip proxy port of "0", the SRV lookup may return multiple servers, based on the priorities if one is selected as primary and others are selected as secondary.
Page 222 You can configure SIP authentication settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
Page 223 Global SIP Settings 4. Select User Name to enter the username that appears in the name field of the SIP URI. This user name is also used for registering the phone at the registrar. Note: The IP phones allow usernames containing dots (“.”). You can also enter the same user name for different registrar and proxy IP addresses.
Page 224 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 9. In the Password field, enter the password used to register the IP phone with the SIP proxy. Note: The IP phones accept numeric passwords only. 10. Press the Save softkey.
Page 225 Global SIP Settings 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authen- tication Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Authen- tication Settings. Configure SIP Authentication Settings: 3. In the "Screen Name" field, enter the screen name that displays on the idle screen. 4.
Page 226 You can configure SIP network settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
Page 227 Global SIP Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select SIP Settings. Configuring Proxy IP and Proxy Port: 4. Select Proxy IP/Port. 5. Enter an IP address or fully qualified host name in the Proxy Server field. Default is 0.0.0.0. 6.
Page 228 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6867i/6869i: Note: You can set global configuration only using the IP Phone UI. IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
Page 229 Global SIP Settings 4. Press the SIP icon. Note: If required, swipe left on the screen to navigate to the second page of options. 5. Press the Call Server icon. Configuring Proxy IP and Proxy Port: 6. In the Proxy Server field, enter an IP address or fully qualified host name in the Proxy Server field.
Page 230 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 11. Restart the phone for the changes to take affect. MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Network Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Network Settings.
Page 231 Global SIP Settings 6. In the "Backup Proxy Port" field, enter a port number for accessing the backup proxy server. 7. In the "Outbound Proxy Server" field, enter the SIP outbound proxy server IP address or fully qualified domain name. This parameter allows all SIP messages originating from a line on the IP phone, to be sent to an outbound proxy server.
Page 232: Advanced Sip Settings (Optional)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ADVANCED SIP SETTINGS (OPTIONAL) Advanced SIP Settings on the IP Phone allow you to configure specific features on the phone. The following table provides a list of Advanced SIP Settings that you can configure using the Mitel Web UI or the configuration files.
Page 233 Global SIP Settings MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS Chapter 5, Chapter 5, BLA Subscription Period (see sip acd subscription period (see “Configuring Operational Features” “Configuring Operational Features” Chapter 6, “Configuring Chapter 6, Blacklist Duration (see sip blacklist duration (see Advanced Operational Features”...
Page 234 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 1. For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Set- tings. Or for per-line configuration, click on Advanced Settings->Line N. 2. Enable the "Explicit MWI Subscription" field by checking the check box.
Page 235 Global SIP Settings 4. Enable the “MWI for BLA Account” to enable or disable a BLA configured line to send an MWI SUBSCRIBE message for the BLA account. Notes: 1. If you change the setting on this parameter, you must reboot the phone for it to take affect.
Page 236 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 10. In the "Transaction Timer" field, enter the amount of time, in milliseconds, that the phone allows the call server (registrar/proxy) to respond to SIP messages that it sends. Valid values are 4000 to 64000. Default is 4000.
Page 237 Global SIP Settings 18. (For Sylantro/BroadWorks servers) The “ACD Subscription Period” field is enabled by default with a value of 3600 seconds. This feature sets the time period, in seconds, that the IP phone re-subscribes the BLF subscription service after a software/firmware upgrade or after a reboot of the IP phone. For information about setting the “ACD Subscription Period”, see Chapter 5, the section, “ACD Subscription Period”...
Page 238: Real-Time Transport Protocol (Rtp) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For information about setting this feature, see Chapter 5, the section, “XML SIP Notify Events” page 5-306 25. Click Save Settings to save your changes. REAL-TIME TRANSPORT PROTOCOL (RTP) SETTINGS Real-time Transport Protocol (RTP) is used as the bearer path for voice packets sent over the IP network.
Page 239 With smaller file sizes and lower bit rates, the network equipment can store and stream digital media content over a network more easily. Mitel IP phones support the International Telecommunications Union (ITU) transmission standards for the following CODECs: •...
Page 240 “Customized Codec Preference List” below). Note: The basic and custom codec parameters apply to all calls, and are configured on a global-basis only using the configuration files or the Mitel Web UI. AMR AND AMR-WB (G722.2) CODECS (LICENSED FEATURE) Administrators can configure Adaptive Multi-Rate (AMR) and Adaptive Multi-Rate Wideband (AMR -WB) codecs on the 6863i, 6865i, 6867i, 6869i, and 6873i IP phones.
Page 241 Global SIP Settings The following tables list the AMR/AMR-WB codec modes and corresponding bit-rates. AMR Codec Modes AMR MODE BIT-RATE (KBPS) 4.75 5.15 5.90 6.70 7.40 7.95 10.2 12.2 AMR-WB (G.722.2) Codec Modes AMR-WB MODE BIT-RATE (KBPS) 6.60 8.85 12.65 14.25 15.85 18.25...
Page 242 (if a license is available), or select from up to 14 codecs for the phones AND customize a codec preference list of up to 10 codecs. In the Mitel Web UI, codecs 2 through 10 can be set to “None”...
Page 243 Global SIP Settings The valid values for creating a codec preference list are as follows (in numerical order of payload). Customized Codec Settings ATTRIBUTE VALUE payload Configuration Files Web UI 0 - G711u/8000 G.711u (8K) Codec 1 8 - G711a/8000 G.711a (8K) Codec 2 9 - G722/8000...
Page 244 The IP phones support out-of-band Dual-Tone Multifrequency (DTMF) mode as referenced in RFC2833. In the Mitel Web UI, you can enable or disable this feature as required. The "out-of-band DTMF" is enabled by default. In out-of-band mode, the DTMF audio is automatically clamped (muted) and DTMF digits are not sent in the RTP packets.
Page 245 Description Protocol Security (SDES) key negotiation, for encryption and authentication of RTP/RTCP messages sent and received by the Mitel IP phones on your network. As administrator, you specify the global SRTP setting for all lines on the IP phone. You can choose among three levels of SRTP encryption, as follows: •...
Page 246: Silence Suppression
This prevents capture of the key used for SRTP encryption. To enable TLS, set the Transport Protocol parameter (located on the Global SIP Settings menu) to TLS. You can configure SRTP on a global or per-line basis using the configuration files or the Mitel Web UI.
Page 247 Global SIP Settings 3. Select SIP Settings. 4. Select RTP Port Base to change the RTP port base setting. Default is 3000. 5. Press Done (2 times) to save the change. Note: The session prompts you to restart the IP phone to apply the configuration settings 6.
Page 248 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Global SIP->RTP Settings. Global Settings: 2. Click on Advanced Settings->Line <N>->RTP Settings. Per-Line Settings: 3. Enter an RTP Port Base in the RTP Port field. Default is 3000.
Page 249 Global SIP Settings 5. Select a method to use from the “DTMF Method” list box. Valid values are RTP, SIP Info, Both. Default is RTP. Note: You can configure the DTMF Method on a global or per-line basis. 6. Select the type of RTP encryption to use from the “RTP Encryption” list box. Valid values are SRTP Disabled, SRTP Preferred, or SRTP Only.
Page 250: Rtcp Summary Reports
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • None • G.722 • G.711u/8K • G.711u/16K • G.711a/8K • G.711a/16K • G.729 • G.726-16 • G.726-24 • G.726-32 • G.726-40 • L16 (8K) • L16 (16K) • AMR (Licensed feature) •...
Page 251: Autodial Settings
Global SIP Settings • sip LineN rtcp summary reports • sip rtcp summary report collector • sip LineN rtcp summary report collector • sip rtcp summary report collector port • sip LineN rtcp summary report collector port Note: The transport protocol used for RTCP summary reports is also configurable. Refer "Configurable Transport Protocol for SIP Services and RTCP Summary Reports‚"...
Page 252 A-125 CONFIGURING AUTODIAL USING THE MITEL WEB UI Use the following procedure to configure Autodial using the Mitel Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone. However, you can also configure Autodial on a per-line basis.
Page 253 Global SIP Settings 2. In the “Autodial Number” field, specify the SIP number that the IP phone dials whenever the IP phone is off-hook. An empty (blank) value disables autodial on the phone. For example: 8500 3. In the “Autodial Timeout” field, specify a value, in seconds, for the timer as follows: •...
Page 254: Configuration Server Protocol
The TFTP setting is the default download protocol. You can configure the type of protocol that the IP phones use by setting it in the configuration files, the IP phone UI, or the Mitel Web UI. Note: For DHCP to automatically populate the IP address or domain name for the TFTP, FTP, HTTP, or HTTPS server, your DHCP server must support download protocol as referenced in RFC2131 and RFC1541 for Option 66.
Page 255 Configuration Server Protocol IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select Download Protocol. 5. Select from the following: • Use TFTP • Use FTP •...
Page 256 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 9. Use the following table to configure the applicable server. TFTP SETTINGS • Select Primary TFTP • Enter the IP address or fully qualified domain name of the primary TFTP server.
Page 257 Configuration Server Protocol HTTP SETTINGS • Select HTTP Server • Enter the IP address of the HTTP server. • Press Done or Set. • Select HTTP Path. • Enter the path name for which the configuration files reside on the HTTP server for downloading to the IP Phone.
Page 258 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Note: For more information on configuring the HTTPS security method, HTTP to HTTPS redirect, and HTTPS server blocking for HTTP XML POSTs, see the section, “HTTPS Client/Server Configuration” page 4-34 10.
Page 259 Configuration Server Protocol For the 6873i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”. 4. Press the Configuration Server icon. Note: If required, swipe left on the screen to navigate to the second page of options.
Page 260 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following table to configure the applicable server. TFTP SETTINGS • In the Primary Server field, enter the IP address or fully qualified domain name of the primary TFTP server.
Page 261 Configuration Server Protocol MITEL WEB UI 1. Click on Advanced Settings->Configuration Server. 2. Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. 4-108...
Page 262 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. Use the following table to configure the applicable server. TFTP • Enter an IP address or fully qualified domain name in the "TFTP Server" field.
Page 263 Configuration Server Protocol 3. Click Save Settings to save your settings. Note: The session prompts you to restart the IP phone to apply the configuration settings. 4. Select Operation->Reset and click Restart. 4-110...
Page 264: Configuring Operational Features
Chapter 5 CONFIGURING OPERATIONAL FEATURES...
Page 265: About This Chapter
About this Chapter ABOUT THIS CHAPTER The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features. TOPICS This chapter covers the following topics: TOPIC PAGE Operational Features...
Page 266 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TOPIC PAGE • Filter Out Incoming DTMF Events page 5-74 • Call Waiting page 5-75 • Stuttered Dial Tone page 5-80 • XML Beep Support page 5-81 • Status Scroll Delay page 5-83 •...
Page 267 About this Chapter TOPIC PAGE • Speeddial Prefixes page 5-169 • Enabling/Disabling Ability to Add or Edit a Speeddial Key page 5-169 • Busy Lamp Field (BLF) page 5-170 • BLF Page Switch Feature page 5-174 • Configurable Display Modes for BLF and BLF/List Softkey Labels page 5-175 •...
Page 268 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TOPIC PAGE • Voicemail page 5-280 • Visual Indicators for Voicemail on SCA-Configured Lines page 5-282 • PIN and Authorization Code Suppression page 5-283 • XML Customized Services page 5-284 •...
Page 269: Operational Features
USER PASSWORDS A user or an administrator can change the user passwords on the phone using the configuration files, the IP phone UI, or the Mitel Web UI. Use the following procedures to change the user password. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 270 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6867i/6869i: 1. Press to enter the Options List. 2. Select Lock > Password. 3. In the “Current Password” field enter the current user password. 4. In the “New Password” field enter the new user password.
Page 271: Administrator Passwords
Operational Features You can reset a user password using the Mitel Web UI only at the path Operation->Phone Lock. Use the following procedure to reset a user password. MITEL WEB UI 1. Click on Operation->Phone Lock. 2. In the “Reset User Password” field, click Reset.
Page 272: Locking/Unlocking The Phone
You can lock/unlock a phone using the configuration files, the IP Phone UI, or the Mitel Web UI. You can use any of the following methods to lock/unlock a phone: •...
Page 273 Operational Features Unlock the phone: 1. Press on the phone to enter the Options List. The prompt, “To unlock the phone...Password:” 2. Enter the user or administrator password and press Enter. Default is “22222”. The phone unlocks. For the 6867i/6869i: IP PHONE UI Lock the phone: 1.
Page 274 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LOCKING/UNLOCKING THE PHONE USING THE MITEL WEB UI Use the following Mitel Web UI procedure to lock/unlock an IP phone and prevent it from being used or configured. MITEL WEB UI Lock the phone: 1.
Page 275 Using the Mitel Web UI, you can configure a softkey on the phone (softkey, programmable key, expansion module key) to use as a lock/unlock key. In the Mitel Web UI, you assign the function of the softkey as “Phone Lock”.
Page 276 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6863i/6865i: IP PHONE UI Lock the phone: 1. Press the LOCK softkey. The phone locks. The LED for the softkey AND the Message Waiting Lamp illuminate steady ON.
Page 277: Emergency Dial Plan
Operational Features Unlock the phone: 1. Press the Unlock softkey. A password prompt displays. 2. Enter the user or administrator password and press the blue Enter key. Default is “22222”. A prompt “Unlock the Phone?” displays. 3. Select Yes to unlock the phone. EMERGENCY DIAL PLAN Public telephone networks in countries around the world have an emergency services number that allows a caller to contact local emergency services for assistance when required.
Page 278 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Available symbols that can be used in the emergency dial plan are as follows: SYMBOL DESCRIPTION 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Digit symbol Match any digit symbol (wildcard) *, #, .
Page 279: Configurable Emergency Call Behavior
You can enable this feature by adding prepend digits to the end of the emergency dial plan parameter string separated by a comma in the configuration files or the Mitel Web UI at Operation > Phone Lock. For example, if you specify the emergency dial plan with a prepend map of “911,9”, if the user dials the number "911", the SIP phone will automatically add the digit...
Page 280: User Dial Plan Setting
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • If the handset is placed on-hook, the phone automatically switches to speakerphone mode ensuring that the call is still active. Alternatively, if the handset is taken off-hook, the phone automatically switches to handset mode.
Page 281: Time And Date
IP phones. You configure these features using the configuration files, the IP Phone UI, or the Mitel Web UI. The following table identifies which method of configuration applies to each feature.
Page 282 Configuration Files DAYLIGHT SAVINGS TIME (DST) INFORMATION The Mitel IP Phones incorporate the federally mandated DST observance change. This change became affective starting in 2007. The US has made a change to its daylight savings time observance starting in 2007. The Energy Policy Act of 2005 mandates that DST will now begin at 2:00 A.M.
Page 283 Operational Features The following table identifies the additional time zone and DST parameters you can enter in the configuration files. CUSTOM CONFIGURATION DESCRIPTION EXAMPLE FILE PARAMETER time zone minutes The number of minutes the time zone is time zone minutes: 300 offset from UTC (Coordinated Universal Time).
Page 284 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CUSTOM CONFIGURATION DESCRIPTION EXAMPLE FILE PARAMETER dst start week The week in the specified month in dst start week: 2 which DST starts. Valid value is a positive or negative integer from 1 to 5.
Page 285 Operational Features CUSTOM CONFIGURATION DESCRIPTION EXAMPLE FILE PARAMETER dst end day The day of the specified week in the dst end day: 7 specified month that DST ends on. Valid values are an integer from 1 to 7. 1 = Sunday 2 = Monday 7 = Saturday dst start hour...
Page 286 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DHCP TIME OFFSET (OPTION 2) SUPPORT DHCP Option 42 enables the phone to be configured with the Network Time Protocol (NTP) server addresses. However, NTP provides the Coordinated Universal Time (UTC) time so the phone requires the offset from UTC in order to deliver the correct local time.
Page 287 Operational Features Universal Time (UTC) time so the phone requires the offset from UTC in order to deliver the correct local time. On the IP Phone UI for 6867i, 6869i, and 6873i IP phones, a User or Administrator can select Time and Date->Time Zone->Others and choose “Custom”...
Page 288 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Set Date Format: 6. Select Date Format. 7. Select a date format from the list of options. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD •...
Page 289 Operational Features • 1 hr summertime • automatic The default for Daylight Savings is Automatic. Note: 15. Press Done to save the Daylight Savings value you selected. For the 6867i/6869i: IP PHONE UI 1. Press to enter the Options List. Set Time Format: 2.
Page 290 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 11. Press the Save softkey to save your changes. Set Time Zone: 12.
Page 291 Operational Features 6. Choose the desired daylight savings setting. Valid values are: • • 30 min summertime • 1h summertime • Automatic (default) Set Date Format: 7. Press Date Format. 8. Choose the desired date format. Valid values are: • WWW MMM DD (default) •...
Page 292 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING TIME AND DATE USING THE MITEL WEB UI Use the following procedure to set a time and date, time and date format, time zone, and daylight savings time using the Mitel Web UI.
Page 293 On the IP phones, you can enable or disable a Time Server to be used to synchronize time on the phones with the Timer Server you specify. An Administrator can use the IP Phone UI, Mitel Web UI, or configuration files to enable/disable the Time Server and specify a Time Server 1, Timer Server 2, and/or Time Server 3.
Page 294 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. Select Time and Date -> Set Date and Time. 3. Ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the button to enable the Use Network Time setting.
Page 295: Backlight Mode
Operational Features 3. In the “Time Server 1”, “Time Server 2”, and/or “Time Server 3” field(s), enter the IP address of the Time Server 1, 2, and/or 3 in your network, in dotted decimal format. For example, 132.234.5.4 4. Click Save Settings to save your changes. BACKLIGHT MODE Note: Applicable to the 6865i IP Phone only.
Page 296: Display
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 4. Select Backlight. 5. Use the UP and DOWN arrow keys to select the Backlight status for your phone. Default is “Auto”. Valid options are: • • Auto (Default) Note: Setting the Backlight to “Auto” displays an ADVANCED button for you to set the Auto timer.
Page 297 Operational Features For the 6873i: IP PHONE UI 1. Press to enter the Options List. 2. Press the Display icon. 3. Press the Brightness Level field. 4. Use the left and right arrow buttons to increase or decrease the intensity of brightness on the LCD.
Page 298: Background Image On Idle Screen
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING THE BRIGHTNESS LEVEL SETTINGS USING THE CON- FIGURATION FILES Use the following information to configure the brightness level settings on the 6867i, 6869i, and 6873i. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the sections, “Backlight Mode Settings”...
Page 299: Configurable Home/Idle Screen Modes
Operational Features CONFIGURABLE HOME/IDLE SCREEN MODES Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. The 6867i, 6869i, and 6873i IP phones contain two Home/Idle screen layout options. The default primary screen mode provides users with a larger date and time and displays the Screen Name (“sip screen name”) parameter beside the line number in the top status bar.
Page 300 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6873i Primary Home/Idle Screen Mode 6873i Secondary Home/Idle Screen Mode Administrators can switch the home/idle screen to the preferred layout by defining the “idle screen mode” parameter in the configuration files or by navigating to the Display options menu on the phone.
Page 301 Operational Features SWITCHING THE 6867I/6869I/6873I IP PHONE’S HOME/IDLE SCREEN MODE USING THE CONFIGURATION FILES Use the following parameter to switch the 6867i/6869i/6873i IP phones home/idle screen mode. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Home/Idle Screen Settings”...
Page 302: Configurable Home/Idle Screen Font Color
Administrators have the option of changing the font color of the date, time, and status message text on the home/idle screen of the 6867i, 6869i, 6873i from Mitel blue to white or black using the “idle screen font color” configuration parameter.
Page 303: Screen Saver
Operational Features SCREEN SAVER Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. A screen saver displaying the date and time and the number of missed calls (if applicable) is displayed for the 6867i, 6869i, and 6873i IP phones after a specified amount of inactivity. The amount of time the phone must be idle before the screen saver initiates is configurable through the phone’s UI or by defining the “screen save time”...
Page 304: Screen Saver Background Image Support
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING THE SCREEN SAVER TIMER USING THE PHONE UI Use the following procedure to configure the screen saver timer using the IP Phone UI. For the 6867i/6869i: IP PHONE UI 1.
Page 305 Operational Features 6873i Example The screen saver background images can also be dynamically updated at a set interval, by configuring the "screen saver refresh timer" parameter. For example, if the "screen saver refresh timer" parameter is defined as "5" the screen saver background image will be refreshed every five minutes.
Page 306: Picture Id Feature
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PICTURE ID FEATURE Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. The Picture ID feature on the 6867i, 6869i, and 6873i shows a picture ID of a caller on the LCD for all of the following events on the phone: •...
Page 307: Audio Dhsg Headset
DHSG headsets require an optional cable in order to be electrically DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset that may result from the use of non-verified headsets, or from incorrectly connecting headsets or cables.
Page 308 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Configuring DHSG using the IP Phone UI Use the following procedure to configure DHSG using the IP Phone UI. IP PHONE UI For the 6865i: 1. Press on the phone to enter the Options List.
Page 309: Usb Headset Support
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. Various USB headsets are supported for the Mitel 6867i, 6869i, and 6873i SIP phones. Users can simply plug in the supported USB headset into the USB input port located on the back of their phones and configure the phone’s audio mode accordingly (e.g.
Page 310: Bluetooth Headset Support
User Guide. AUDIO HI-Q ON G.722 CALLS The Mitel IP phones support the Hi-Q (high quality) audio technology which delivers enhanced performance and voice clarity for Mitel’s 6800 series of SIP phones. Incorporating wideband audio technology, Mitel Hi-Q significantly improves the audio quality of calls. This technology provides a more lifelike conversation when the G.722 wideband Codec is used.
Page 311: Live Dialpad
Operational Features 6869i, and 6873i lifting the handset at any time switches back to the handset from either the handsfree speakerphone or the headset. • 3. Headset/Speaker - Incoming calls are sent to the headset first when the handsfree button is pressed.
Page 312: Live Keyboard
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Live Dialpad. 4. Press the UP and DOWN arrow keys to toggle the live dialpad setting ON or OFF.
Page 313 Operational Features the "M" character key on the K680i keyboard when on the idle/home screen will cause the phone to navigate immediately to the Directory with "M" in the search field. 6869i Directory Search 6867i Directory Search Note: Irrespective of whether the Live Keyboard feature is enabled or disabled, pressing a numerical key on the K680i keyboard when on the idle/home screen will result in the phone initiating the dialing function.
Page 314: Language
6. Press the Save softkey to save your changes. LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that...
Page 315 <MAC>.cfg configuration file. You can use the configuration files or the Mitel Web UI to perform the download. Each language pack consists of the IP Phone UI and Mitel Web UI translated in a specific language.
Page 316 IP Phone UI to specify which language to display on the IP phone. You must use the Mitel Web UI to specify the language to use in the Web UI.
Page 317 IP Phone UI. You can use the configuration files (via the “web language” parameter) and Mitel Web UI to specify the files for the Mitel Web UI. Use the following procedures to specify the language to use on the IP phone.
Page 318 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Language. 4. Select Screen Language. The language setting displays a check mark indicating this is the current language on the IP phone.
Page 319 2. In the “Language N” fields, enter the file name of the language pack you want to use to display a specific language in the Mitel Web UI. For example, you could enter any of the following in the “Language 1”, “Language 2”, “Language 3”, and “Language 4” fields to display the Mitel Web UI in the respective language: •...
Page 320 4. After restarting your phone, log back in using the Mitel Web UI. 5. Click on Basic Settings->Preferences->Language Settings. 6. In the “Webpage Language” field, select a language to apply to the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependent on the language packs currently loaded to the IP phone.
Page 321 Operational Features Keypad Text/Character Input Tables English (default) UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ...
Page 322 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German...
Page 323 Operational Features Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ...
Page 324 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/ \@...
Page 325 Operational Features Greek (6867i, 6869i, and 6873i only) UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()$! 1.:;=_,-'&()$! ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ Configuring Language Input Using the Configuration Files An Administrator can specify the input language to use by entering a specific parameter in the configuration files.
Page 326 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 4. Select the language you want to use on the IP phone for inputting text and characters. Valid values are: • English (default) • Français (French) • Español (Spanish) •...
Page 327 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text in the Mitel Web UI, IP Phone UI, or in XML applications on the phone. Valid values are: •...
Page 328: Minimum Ringer Volume
The IP Phones and expansion modules include support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.
Page 329: Locking Ip Phone Keys
Parameters in the Configuration File‚" on page 16 for further details) You can lock and unlock keys using the configuration files only. When viewing the locked key via the Mitel Web UI, the key is grayed out (disabled) and cannot be changed. Locking is dynamic for XML pushes.
Page 330: Locking/Unlocking The Save And Delete Keys
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LOCKING PARAMETER IMPACTED PARAMETERS APPLICABLE PHONE MODELS expmodX keyN locked expmodX keyN type 6865i expmodX keyN label (M685i 6867i only) 6869i expmodX keyN value 6873i expmodX keyN line hardkeyN locked...
Page 331: Local Dial Plan
Once the Save and Delete keys are unlocked, a User can change the function of the keys using the Mitel Web UI. An Administrator can change the function of the keys using the Mitel Web UI or the configuration files.
Page 332 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Available symbols that can be used in the local dial plan are as follows: SYMBOL DESCRIPTION 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Digit symbol Match any digit symbol (wildcard) *, #, .
Page 333 You can enable this feature by adding prepend digits to the end of the local dial plan parameter string separated by a comma in the configuration files or the Mitel Web UI at Basic Settings > Preferences > General > Local Dial Plan.
Page 334 %23 to the proxy in the dial string or if the key should be used as a dial plan terminator (i.e. dials out the call immediately). By default, the hash/pound key is configured as a dial plan terminator; however, an administrator can change the behavior using the Mitel Web UI or the configuration files.
Page 335 “SIP Local Dial Plan Settings” page A-69 MITEL WEB UI 1. Click on Basic Settings-> Preferences->General. 2. In the "Local Dial Plan" field, enter a valid local dial plan (up to 512 alphanumeric charac- ters) for the IP phone. Default is X+#|XX+*. Enter prepended digits or a “;”to present a secondary dial tone if required.
Page 336: Suppressing Dtmf Playback
IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the “display dtmf digits” parameter using the configuration files or the Mitel Web UI.
Page 337: Filter Out Incoming Dtmf Events
For specific parameters you can set in the configuration files, see Appendix A, the section, “Display DTMF Digits Setting” page A-207 MITEL WEB UI 1. Click on Basic Settings-> Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box.
Page 338: Call Waiting
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide playback of both SIP INFO and RFC2833 incoming DTMF tones. The locally generated DTMF tones will still be played. CONFIGURING SUPPRESS INCOMING DTMF PLAYBACK Use the following procedures to suppress incoming DTMF playback on the IP phone.
Page 339 Operational Features MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authen- tication Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Authen- tication Settings. Configure Global Call Waiting 3. The "Call Waiting" field is enabled by default. To disable call waiting on a global basis, uncheck this box.
Page 340: Call Waiting Tone
Note: The Call Waiting Tone feature works only if Call Waiting is enabled. A User or Administrator can configure this feature using the Mitel Web UI. An Administrator can also configure this feature using the configuration files.
Page 341: Call Waiting Tone Period
“0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the configuration files or in the Mitel Web UI. Configuring “Call Waiting Tone Period”...
Page 342 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the "Call Waiting Tone Period" field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds.
Page 343: Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the configuration files and the Mitel Web UI. CONFIGURING STUTTERED DIAL TONE Use the following procedures to configure stuttered dial tone on the IP phones.
Page 344: Xml Beep Support
XML application. This beep can be turned ON or OFF using the Mitel Web UI, the configuration files, or in an XML script. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 345 Operational Features MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. The “XML Beep Support” field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your changes. 5-82...
Page 346: Status Scroll Delay
(including XML status messages) on the phone. The default time is 5 seconds for each message to display before scrolling to the next message. You can configure this option via the configuration files or the Mitel Web UI. REFERENCE For more information about configuring the status scroll delay for XML status messages, see “XML Customized Services”...
Page 347: Switch Focus To Ringing Line
You can turn off this functionality so that the phone now stays focused on the connected call. You can do this using the “switch focus to ringing line” parameter in the configuration files or the Mitel Web UI. Note: If you configure the BLF/Xfer key(s) and/or Speeddial/Xfer key(s) on the phone, you can enable or disable the switching of the user interface focus to ringing line while the phone is in the connected state.
Page 348: Call Hold Reminder During Active Calls
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. The “Switch Focus to Ringing Line” field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your changes.
Page 349 Reminder During Active Calls”, see Appendix A, the section, “Call Hold Reminder Settings” page A-180 MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the "Call Hold Reminder During Active Calls" field, enable this feature by placing a check mark in the box.
Page 350: Call Hold Reminder (On Single Hold)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CALL HOLD REMINDER (ON SINGLE HOLD) In previous releases, the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold. The reminder ring splash timer started only when the active call hung up and there was still another call on hold.
Page 351: Call Hold Reminder Timer & Frequency
Operational Features 2. The "Call Hold Reminder" field is disabled by default. To enable this feature, place a check mark in the box. When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no other calls are active on the phone).The phone initiates a reminder ring splash periodically for the single call on hold.
Page 352: Preferred Line And Preferred Line Timeout
“preferred timeout” parameter. An Administrator can configure the “preferred line” and the “preferred timeout” parameters using the configuration files or the Mitel Web UI. A User can configure these parameters using the Mitel Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone.
Page 353 “Preferred Line and Preferred Line Timeout” page A-182 Use the following parameters to configure preferred line focus using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 354: Goodbye Key Cancels Incoming Call
DOWN arrow navigation key. The phone will hang up on the active call if you press the Goodbye key. You can set this parameter using the configuration files or the Mitel Web UI. CONFIGURING THE GOODBYE KEY TO CANCEL INCOMING CALLS Use the following procedures to configure the behavior of the Goodbye Key on the IP phone.
Page 355 Operational Features MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. Enable or disable the "Goodbye Key Cancels Incoming Call" field by checking or un- checking the check box. 3. Click Save Settings to save your changes. CONFIGURABLE STATUS CODE ON IGNORING INCOMING CALLS Note: Valid status codes are based on RFC3261.
Page 356: Message Waiting Indicator Line
LED illuminates if a voicemail is pending on any line on the phone (lines 1 through N). A User can configure the MWI using the Mitel Web UI only. An Administrator can configure the MWI on single or all lines using the configuration files or the Mitel Web UI.
Page 357 Operational Features MITEL WEB UI 1. Click on Basic Settings-> Preferences->General. 2. In the “Message Waiting Indicator Line” field, select a single line from 1 to N, or select “All” for all lines. If you select a single line, the MWI illuminates when a voicemail message is pending on that line.
Page 358: Customizable Message Waiting Indicator (Mwi) Request Uri
Phone • Custom An Administrator or User can set the DND mode using the Mitel Web UI at the path Basic Settings->Preferences->General->DND Key Mode. An Administrator can also set the DND Key Mode using the configuration files. Note: You must configure a DND key on the phone to use this feature.
Page 359 For specific parameters you can set in the configuration files, see Appendix A, the section, “DND Key Mode Settings” page A-185 MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone.
Page 360: Call Forward Mode
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 361 “Call Forward Key Mode Settings” page A-160 MITEL WEB UI 1. Click on Basic Settings->Preferences->General. Note: If there is no CFWD key configured on the phone or it is removed, you can still configure Call Forwarding via the IP Phone UI at the path Options->Call Forward.
Page 362: And Emergency Location Identification Number (Elin)
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configu- ration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 363 From: "1234567890" <sip:405@192.168.0.20:5060;elin=1234567890>;tag=929293baab Mitel IP Phones have a 32 second time-out for listening to LLDP-MED responses when the phone is booting up. If LLDP-MED responses are received after this initial listening period, the phone will ignore the response. Administrators can configure this time-out interval using the "lldp startinterval"...
Page 364 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER METHOD OF CONFIGURATION WHO CAN CONFIGURE LLDP Packet Interval Mitel Web UI Administrator CONFIGURING LLDP-MED AND ELIN Use the following procedures to configure LLDP-MED and ELIN on the IP phones.
Page 365 Note: If required, swipe left on the screen to navigate to the second page of options. 6. Choose Enabled or Disabled. 7. Press the Save softkey. Use the following procedure to configure LLDP-MED using the Mitel Web UI: MITEL WEB UI 1. Click on Advanced Settings->Network->Advanced Network Settings.
Page 366: Incoming/Outgoing Intercom With Auto-Answer And Barge In
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide INCOMING/OUTGOING INTERCOM WITH AUTO-ANSWER AND BARGE IN The Intercom feature allows you to press the configured Intercom button to initiate an intercom call (either by entering a number manually or automatically initiating the call if a number is predefined).
Page 367 You can set this parameter using the configuration files or the Mitel Web UI. For incoming intercom calls, an administrator or user can configure the following parameters:...
Page 368 5-105. CONFIGURING INTERCOM CALLS SETTINGS You can configure the Intercom feature using the configuration files or the Mitel Web UI. Note: An administrator can configure the incoming and outgoing Intercom feature. A user can configure the incoming Intercom feature only.
Page 369: Group Paging Rtp Settings
Operational Features 4. If Phone-Side or Server-Side is selected, select a line from the Line list box for which you want the IP phone to use as its configuration on the Intercom call. Note: The IP phone uses the configuration from the line you select from this list box.
Page 370: How It Works
• softkeyN value, topsoftkeyN value, prgkeyN value, or expmodX keyN value An Administrator or User can use the following parameters in the Mitel Web UI to set Group Paging RTP Settings: • Paging Listen Addresses (Path: Basic Settings->Preferences->Group Paging RTP Settings) •...
Page 371 For specific parameters you can set in the configuration files, see Appendix A, the section, “Codec Negotiation Behavior” page A-211 Use the following procedure to configure RTP streaming for Paging applications using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings->Preferences->Group Paging RTP Settings.
Page 372: Speeddial Key Mapping
Using the Configured Paging Key on the IP Phone The following procedure describes the use of the Paging key. The procedures assumes you have already configured the Paging key using the configuration files or the Mitel Web UI. Notes: 1. The recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
Page 373 If no number is configured, the Redial and Conference keys return to their original functionality. You can configure this feature using the configuration files or the Mitel Web UI. Use the following procedures to set the Redial and Conf keys as Speeddial keys.
Page 374: Send Dtmf For Remapping Conference Or Redial Key
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide USING REDIAL KEY FOR “LAST NUMBER REDIAL” The IP phones have an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: •...
Page 375: Ring Tones And Tone Sets
Operational Features RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phones. RING TONES There are several distinct ring tones a user or administrator can select from to set on the IP phones.
Page 376 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Per-Line: Per-Line: -1 (global) -1 (global) 0 (Tone1) 1 (Tone 2) 2 (Tone 3) 3 (Tone 4) 4 (Tone 5) 5 (Silent) 6 (Tone 7) 7 (Tone 8) 8 (Tone 9)
Page 377 Operational Features Mitel Web UI Global: Global: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent...
Page 378 • ring cadence pattern Note: You configure ring tones and tone sets using the Mitel Web UI, IP Phone UI, or configuration files. However, when using the IP phone UI, you can set global configuration only. 5-115...
Page 379 Operational Features Tone Set Frequencies and Cadences The following table lists the Australian tone set frequencies and cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 425 * 25 Continuously On Secondary Dial 425 * 25 100/40 Ringing 425 * 25 400/200/400/2000 Busy 375/375...
Page 380 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following table lists the generic European tone set frequencies and cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial Continuously On Secondary Dial 500/50 Ringing 1000/4000 Busy 500/500 Congestion 200/200...
Page 381 Operational Features The following table lists the Italian tone set cadences for “Italy” TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 200/200/600/1000 Secondary Dial Continuously On Ringing 1000/4000 Busy 500/500 Congestion 200/200 Call Waiting 400/100/250/100/150/14000 Ring Cadence 1000/4000 The following table lists the Italian tone set cadences for “Italy2” TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS)
Page 382 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following are Mexican tone set cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial Continuously On Secondary Dial 300/100/300/1300 Ringing 1000/4000 Busy 500/500 Congestion 250/250 Call Waiting 100/100/100/10000 Ring Cadence 1000/4000 The following are Russian tone set cadences.
Page 383 Operational Features The following table lists the UK tone set cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 350 * 440 Continuously On Secondary Dial 350 * 440 750/750 Ringing 400 * 450 400/200/400/2000 Busy 375/375 Congestion 400/350/225/525 Call Waiting 100/Continuously Off Ring Cadence 400/200/400/2000...
Page 384 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING RING TONES AND TONE SETS Use the following procedures to configure ring tones and tone sets on the IP phones. CONFIGURATION FILES For specific parameters you can set in the configuration files for ring tones, see Appendix A, the section, “Ring Tone and Tone Set Global Settings”...
Page 385 Valid values are Australia, Brazil, Canada, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia, UK, and US. Default is US. 8. Press the Save softkey to save your changes. MITEL WEB UI 1. Click on Basic Settings->Preferences. For global configuration: 2.
Page 386: Customizable Ringing/Ring Back Timeout Period
“Ringing/Ring Back TimeOut Period Settings” page A-177 CUSTOM RING TONES The 6800 series IP phones support up to eight custom ring tones. Administrators (and if enabled, users) can install ring tones on the phone using the configuration files or the Web UI. Users 5-123...
Page 387 Operational Features can then simply select a ring tone on the phone or the Web UI to use as their incoming call ring tone. Notes: 1. Ring tones must be in .wav format. The IP phones support the following WAV file specifications: •...
Page 388: Ring Tone Via Speaker During Active Calls
“Custom Ring Tone Settings” page A-177 INSTALLING A CUSTOM RING TONE USING THE MITEL WEB UI Use the following procedure to install custom ring tones using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings->Custom Ringtones. 2. Press the Browse... button corresponding to the desired ring tone position (e.g. 1).
Page 389: Individual Contact Ring Tone Support
A-178 INDIVIDUAL CONTACT RING TONE SUPPORT Individual contact ring tones are supported by the 6800 series SIP phones. Individual contact ring tones can be used during incoming calls to help users identify the party calling. Users are now able to select contact-specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respective contacts in their local directory, which will be played back when a call from the respective contact is incoming.
Page 390: No Service Congestion Tone
You can enable or disable priority alerting on the IP phone for the Asterisk, BroadWorks, and Sylantro servers using the configuration files and the Mitel Web UI. Configuration of priority alerting is on a global-basis only.
Page 391 When the ring tone keywords appear in an "Alert-Info" header from a Sylantro server, the keyword is mapped to the ring tone pattern based on the configuration you set in the Mitel Web UI or the configuration files. RING TONE PATTERNS In IP Telephony, different ringing patterns have different frequencies and cadences.
Page 392 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide On the IP phones, if you enable priority alerting when using an Asterisk or BroadWorks server, the IP phone uses the following Bellcore-specified tones by default: Ring Tone Pattern (Asterisk/BroadWorks Servers)
Page 393 “Bellcore Cadence Settings” page A-191 Note: You can configure Bellcore cadences using the configuration files only. CONFIGURING PRIORITY ALERTING USING THE MITEL WEB UI Use the following procedure to configure Priority Alerting using the Mitel Web UI. MITEL WEB UI 5-130...
Page 394 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 1. Click on Basic Settings->Preferences. 2. In the "Priority Alerting Settings" section, enable the "Enable Priority Alerting" field by checking the check box. (Disable this field by unchecking the box).
Page 395: Directed Call Pickup (Blf Or Xml Call Interception)
Ring Tone Pattern (Asterisk/BroadWorks Servers) page 129. For Sylantro servers, call waiting tones are specified by the Bellcore tones you configure in the Mitel Web UI or the configuration files. See the table Ring Tone Pattern (Sylantro Servers) page 129.
Page 396 3. The phone that picks up displays the prefix code + the extension number (for example, *981234 where prefix key = *98, extension = 1234). You can enable/disable “Directed Call Pickup” using the configuration files or the Mitel Web UI. Note: The “Directed Call Pickup” feature is disabled by default.
Page 397 Appendix A, the section, “Directed Call Pickup (BLF or XML Call Interception) Settings” page A-214 MITEL WEB UI 1. Click on Basic Settings->Preferences->Directed Call Pickup Settings. 2. Enable the "Directed Call Pickup" field by checking the check box. (Disable this field by unchecking the box). Default is disabled.) 3.
Page 398 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following procedure to configure BLF or BLF/List for Directed Call Pickup in the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Directed Call Pickup Settings. 2. Enable the "Directed Call Pickup" field by checking the check box.
Page 399 Operational Features 5. Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N> Note: Depending on your phone-model, the key configuration screen displays. 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "BLF" (Asterisk), "BLF/List" (BroadSoft BroadWorks). 8.
Page 400 To set XML in the configuration files for Directed Call Pickup, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-221. Use the following procedure to configure XML for Directed Call Pickup in the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Directed Call Pickup Settings.
Page 401 Operational Features 5. Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "XML”. 8.
Page 402 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TWO-STAGE BLF KEY DIRECTED CALL PICKUP SUPPORT Notes: 1. Feature compatibility is dependent on your call manager. To display the caller details, your call manager must support the local and remote identity tags as described in RFC 4235, Section 4.1.1.
Page 403: Softkeys/Programmable Keys/Expansion Module Keys
Operational Features MICLOUD TELEPO DIRECTED CALL PICKUP SUPPORT Improvements have been made with regards to the directed call pickup feature specifically for interoperability with the MiCloud Telepo for Service Providers call manager. For MiCloud Telepo interoperability, the directed call pickup feature must be enabled (i.e. the "directed call pickup"...
Page 404 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SOFTKEYS The following table provides the number of softkeys you can configure, and the number of lines available for each phone model that has configurable softkeys. IP PHONE MODEL SOFTKEYS...
Page 405 Empty idle, connected, incoming, outgoing, busy You can enable or disable the softkey states using the configuration files or the Mitel Web UI. In the Mitel Web UI, you disable a state by unchecking the box for that operational state.
Page 406: Configuration Example
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide You must associate the softkeyN state parameter with a specific softkey. In the following example, the softkeyN states parameter is associated with softkey 12: softkey12 type: speeddial softkey12 label: voicemail...
Page 407: Programmable Keys
Key 5 Speeddial displays for softkey6. Connected displays as applicable. Softkeys and programmable keys are configurable using the Mitel Web UI or the configuration files. PROGRAMMABLE KEYS The following table provides the number of softkeys and programmable keys you can configure, and the number of lines available for each type of phone that has programmable keys.
Page 408 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Key Functions Table SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER None none None Indicates not setting for the key. Line line Line Indicates the key is configured for line use.
Page 409 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Auto Call Auto Call (For Sylantro/BroadWorks servers) Distribution (ACD) Distribution Indicates the key is configured for automatic call distribution (ACD). ACD allows the Sylantro/BroadWorks server to distribute calls from a queue to registered IP Phones (agents).
Page 410 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Park park Park Indicates the key is set to be used as a park key to park an incoming call.
Page 411 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Speeddial/MWI speeddialmwi Speeddial/MWI Indicates the key is set to be used as a Speeddial key for a voicemail account. For more information about the Speeddial/MWI feature, see the section “Speeddial/MWI Key”...
Page 412 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Icom icom Intercom Indicates the key is set to be used as the Intercom key. For more information about using the Intercom key, see your <Model-Specific>...
Page 413 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Call History callhistory Call History Indicates the key is configured as a Call History key, which allow users the ability to directly access the list of all calls in the Call History.
Page 414 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide two vertical bar characters (i.e. ||) in between the characters you want to split. For example, defining a top softkey label as Alexandra||Wilkonson places a carriage return after Alexandra. Reference For more information about key functions for your model phone, see your <Model-Specific>...
Page 415 Operational Features Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. 2. Select a key to configure. For Softkeys and Expansion Module Keys: 3. In the "Type" field, select the type of softkey you want to configure. Note: For available type values on each IP phone model, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key...
Page 416: Configurable Positioning Of Programmed Softkeys
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 8. Click Save Settings to save your changes. For Programmable Keys: 9. In the “Hard Key” field, select the programmable key type you want to configure. Note: For available type values on each IP phone model, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key...
Page 417 Operational Features the “collapsed softkey screen” parameter is disabled, the “Home” speeddial softkey will retain its position appearing on the third top softkey position on the LCD display. 6869i Example - Non-Collapsed Mode Notes: 1. The “collapsed softkey screen” parameter applies to both top and bottom softkeys and is enabled by default.
Page 418 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide bottom: 4" is defined, all bottom softkeys except the first four will not be taken into consideration when collapsing (i.e. essentially collapsing the first four bottom softkeys and locking the rest).
Page 419: Shifting Of Softkey Positions For Busy States
Operational Features CONFIGURING PROGRAMMED SOFTKEY POSITIONING OPTIONS Use the following procedures to configure the programmed softkey positioning options. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Configurable Positioning of Programmed Softkeys” page A-229 SHIFTING OF SOFTKEY POSITIONS FOR BUSY STATES Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only.
Page 420: Option To Remove The "More" Softkey When Not Required
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For specific parameters you can set in the configuration files, see Appendix A, the section, “Configurable Positioning of Programmed Softkeys” page A-229 OPTION TO REMOVE THE “MORE” SOFTKEY WHEN NOT REQUIRED Note: Applicable to the 6867i, 6869i, and 6873i IP phones only.
Page 421: Press-And-Hold Speeddial Keypad Keys
The keypad keys on the IP phones can be used to store speeddial numbers that are dialed out when a user presses and holds the respective key. These press-and-hold speeddial numbers can be configured using the IP phone UI, the Mitel Web UI, or by defining the “pnhkeypadN value” and “pnhkeypadN line” parameters in the configuration files.
Page 422: Hard Key Reprogramming
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 1. Click on Operation->Keypad Speed Dial. 2. Select the keypad key you want to program. 3. In the “Value” field, enter the speeddial number. 4. In the "Line" field, select the line number you want the phone to use when dialing the speeddial number.
Page 423 Operational Features 6863i Hard Key Mapping hardkey2 Default type: line Default line: 2 hardkey1 Default type: line Default line: 1 Note: Hard keys are only configurable using the configuration files. 6865i Hard Key Mapping hardkey9 Default type: xfer hardkey7 hardkey8 Goodbye Key Default type: conf hardkey6...
Page 424 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6867i Hard Key Mapping hardkey10 Default type: directory hardkey9 Default type: xfer hardkey11 Presence Key hardkey8 Default type: conf hardkey4 hardkey7 Default type: callers Goodbye Key hardkey3 Default type: redial...
Page 425 Operational Features 6873i Hard Key Mapping hardkey4 hardkey7 Default type: callers Goodbye Key hardkey3 Default type: redial Default value: N/A hardkey6 Hold Key hardkey2 Default type: line Default line: 2 hardkey1 hardkey5 Default type: line Options Key Default line: 1 Notes: 1.
Page 426 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following parameters can be used to reprogram the hard keys: CONFIGURATION DESCRIPTION PARAMETER hardkeyN type The type of key to which you would like to change the hard key. Valid types (depending on the model) include: •...
Page 427 Operational Features CONFIGURATION DESCRIPTION PARAMETER hardkeyN value The value you would like to assign to the hard key you are configuring. The “hardkeyN value” parameter can be set for the following key types only: • speeddial • line • blf (6865i, 6867i, 6869i, 6873i only) •...
Page 428 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide In addition to the above basic parameters, the following supplementary parameters can also be used for the hard keys: CONFIGURATION DESCRIPTION PARAMETER hardkeyN locked Locks the specified hard key on the IP phones. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 429 Operational Features CONFIGURATION DESCRIPTION PARAMETER hardkeyN ring splash When a key is configured for BLF or BLF/List functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: 0. Silence (ring splash off). 1. Normal (same as current BLF ring splash). 2.
Page 430: Customizing The Key Type List In The Mitel Web Ui
Mapping” figures. 2. Hard keys 1 and 2 on all 6800 Series SIP phones cannot be programmed as Line keys other than their default (Line 1 and Line 2). 3. When hard keys 1 and 2 on the 6863i and 6865i are remapped, if applicable, LED indication will follow the color/cadence of the corresponding feature when the key is reprogrammed.
Page 431 3. An Administrator must use the English value when configuring the key types in the configuration files. 4. After configuring specific key types for a phone, the key types in the Mitel Web UI display the same for both the User and Administrator Web interfaces for that phone.
Page 432: Speeddial Prefixes
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CUSTOMIZING THE KEY TYPE LIST USING THE CONFIGURATION FILES Use the following procedure to configure the Key Type List that displays in the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizing the Key Type List”...
Page 433: Busy Lamp Field (Blf)
Note: You can configure a maximum of 50 BLFs shared between the phone and any attached expansion modules. You can configure a BLF key on the IP Phones using the configuration files or the Mitel Web UI. BLF/LIST SETTING (For use with the BroadSoft BroadWorks Rel 13 or higher platform only)
Page 434 Appearance (SCA) feature and does not permit call control over the monitored extension. You can configure a BLF/List key on the IP Phones using the configuration files or the Mitel Web UI. You can also specify a BLF list URI that the phone uses to access the required BLF list.
Page 435 Lamp Field service page and also enter in a list name for the monitored users BLF list on the same page. Changes to the “Monitored Users List” are dynamic and the Mitel IP phones are automatically updated without requiring a restart.
Page 436 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. 2. Select a softkey, programmable, or expansion module key to configure. 3. In the "Type" field, select "BLF" (Asterisk), "BLF/List" (BroadSoft BroadWorks).
Page 437: Blf Page Switch Feature
Operational Features 10. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft Broad- Works Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. Note: The value of the BLF/List URI parameter must match the list name configured. Otherwise, no values display on the screen and the feature is disabled.
Page 438: Configurable Display Modes For Blf And Blf/List Softkey Labels
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • When the BLF key page is shown and there are several more incoming calls on BLF keys, after 10 seconds the next active BLF key will be shown in the key number order.
Page 439: Configurable Display For Blank Blf/List And Xmpp Presence-Related Favorite Softkeys
Operational Features To configure the display for blank BLF/List softkeys on the IP phone using the configuration files, see Appendix A, the section, “Configurable Display Modes for BLF and BLF/List Softkey Labels” page A-266. CONFIGURABLE DISPLAY FOR BLANK BLF/LIST AND XMPP PRES- ENCE-RELATED FAVORITE SOFTKEYS Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only.
Page 440: Ring Signal Type For Blf And Blf/List
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide will be placed on hold and the phone will place a call to the BLF or BLF/List number using the next available line. CONFIGURING BLF KEY BEHAVIOR WHEN IN AN ACTIVE CALL...
Page 441 Operational Features • 7: The behavior is determined by the global parameter “play a ring splash”. • If “play a ring splash” is defined as 0 then the feature is disabled. • If “play a ring splash” is defined as 1 then the behavior is the same as Normal. •...
Page 442 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following table details the ring splash behavior in the different call states/events when the feature is enabled for active calls states. The behavior is consistent for all audio sources and audio mode configurations.
Page 443: Blf Subscription Period
2147483647 seconds. The default is 3600 (1 hour). The phone resubscribes to the BLF subscription service before the defined subscription period ends. You can configure this feature using the configuration files or the Mitel Web UI. Note: The “sip blf subscription period” parameter is not applicable to BLF/List subscriptions.
Page 444: Blf/Xfer And Speeddial/Xfer Keys
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Enter a value, in seconds, from 120 to 2147483647 in the "BLF Subscription Period" field. 3. Click Save Settings to save your changes.
Page 445 Operational Features The BLF and Speeddial transfer enhancement feature provides a simpler way of transferring calls using the keys called BLF/Xfer and Speeddial/Xfer. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. Similarly, the Speeddial/Xfer key combines the Speeddial key and Xfer key's functionality together allowing the user to press one key to speeddial and transfer calls.
Page 446 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING THE BLF/XFER KEY AND THE SPEEDDIAL/XFER KEY US- ING THE CONFIGURATION FILES You use the following parameters in the configuration files to configure the BLF/Xfer key and/or Speeddial/Xfer key on the IP Phone.
Page 447 ING THE MITEL WEB UI You configure the BLF/Xfer key and/or the Speeddial/Xfer Key on the IP phone similar to configuring a BLF key or Speeddial key using the Mitel Web UI. Use the following procedure to configure BLF/Xfer and/or Speeddial/Xfer.
Page 448: Speeddial/Conference Key
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SPEEDDIAL/CONFERENCE KEY The IP Phones allow you to configure a softkey/programmable key/expansion module key to be used as a Speeddial Conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call, to conference another party at a pre-defined number while remaining in the conference call.
Page 449 Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-221 CONFIGURING THE SPEEDDIAL/CONF KEY USING THE MITEL WEB UI Use the following procedure to configure the Speeddial/Conf Key using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 450: Speeddial/Mwi Key
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SPEEDDIAL/MWI KEY Multiple voicemail registration is supported on the 6865i, 6867i, and 6873i SIP phones. This feature can be useful in scenarios where a user needs to monitor the voicemail accounts of his/her team members or an assistant requires access to his/her manager’s voicemail...
Page 451 URI whereby the user will be able to listen to the new messages. Users can configure the Speeddial/MWI key through the Mitel Web UI while Administrators can configure the key through the Mitel Web UI as well as the configuration files.
Page 452 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 4. In the Value field, enter call URI and voicemail URI separated by a semi-colon, as per the following syntax: [call URI];[voicemail URI]. For example, +33123456,,,3456#0000#@domain;sip:voicemail_peter@domain. Notes: 1. As the example above illustrates, pauses and DTMF are supported for the call URI.
Page 453: Discreet Ringing
(i.e. "0", the default, disables this feature, while "1", enables discreet ringing). or by programming a key on the phone with the "Discreet Ringing" type feature using the Mitel Web UI. After the key has been programmed, users can simply toggle the feature on or off by pressing the programmed "Discreet"...
Page 454 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING THE DISCREET RINGING KEY USING THE MITEL WEB UI Use the following procedure to configure the Discreet Ringing Key using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 455: Configurable Removal Of The "Drop" Softkey
Operational Features CONFIGURABLE REMOVAL OF THE “DROP” SOFTKEY Note: This feature is applicable to the 6867i, 6869i, and 6873i SIP Phones. Administrators have the ability to globally remove the contextual Drop softkey that is displayed when on any active call. 6873i Example When the parameter "drop context softkey"...
Page 456 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide When the IP phone user is ready to receive calls from the server, the user logs into a queue. Depending on the server configuration, the IP phone is either in an “unavailable” or “available”...
Page 457 Operational Features CONFIGURATION FILES To configure an ACD key using the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-221 5-194...
Page 458 For example: Line 1 5. Click Save Settings to save your changes. CONFIGURING THE ACD AUTO-AVAILABLE TIMER USING THE MITEL WEB UI Use the following procedure to configure an ACD auto-available timer using the Mitel Web UI. MITEL WEB UI 5-195...
Page 459: Using The Acd Feature On Your Ip Phone
IP phone. To login to a phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Mitel IP phone. For the 6867i, 6869i, and 6873i IP phones, the ACD softkey is labeled according to your network requirements.
Page 460: Acd Subscription Period
120 for this parameter, the default value (3600) will be used by the IP phone. You can configure this feature using the configuration files or the Mitel Web UI. CONFIGURING ACD SUBSCRIPTION PERIOD Use the following procedures to configure the ACD subscription period on the IP phone.
Page 461: Do Not Disturb (Dnd)
Operational Features MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field. 3. Click Save Settings to save your changes.
Page 462 DND disabled. OFF. You can configure the DND softkey and the DND mode (Account, Phone, Custom) using the configuration files or the Mitel Web UI. Once you configure DND, you can access the DND screen on the IP Phone UI. Notes: 1.
Page 463 Operational Features CONFIGURING DND USING THE CONFIGURATION FILES You use the following parameters to configure DND on the IP Phone: • dnd key mode • softkeyN type, topsoftkeyN type, prgkeyN type, or expmodX keyN type • softkeyN states (optional) Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.
Page 464 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Mitel Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 465 Operational Features 4. Click on Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
Page 466 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 3. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 467 Operational Features In the above example, enabling DND for account 1 also enables DND for account 2. DND in Custom Mode IP PHONE UI 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts.
Page 468 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 4. With the account in focus on Home screen, press the DND softkey to toggle DND on or off for the account. DND in Account Mode (6873i) IP PHONE UI 1.
Page 469 Operational Features 3. Press the Save softkey to save your changes. DND in Custom Mode (6873i) IP PHONE UI 1. From the Home screen, press the DND softkey. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts.
Page 470: Bridged Line Appearance (Bla)
The following table shows the number of lines that can be set to BLA for each model phone. IP PHONE MODEL POSSIBLE # OF BLA LINES 6863i 6865i 6867i 6869i 6873i CONFIGURING BLA You can configure BLA on a global or per-line basis using the configuration files or the Mitel Web UI. 5-207...
Page 471 • sip mode • sip user name • sip bla number You configure BLA on a global basis in the Mitel Web UI using the following fields at Advanced Settings->Global SIP->Basic SIP Authentication Settings: • Line Mode • Phone Number •...
Page 472 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide phone is 10101, and the sip lineN user name for the second phone is 10102, etc., you would configure BLA on a per-line basis for the ININ server as follows:...
Page 473 Operational Features Configuring BLA Using the Mitel Web UI MITEL WEB UI For global configuration of BLA: 1. Click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. For per-line configuration of BLA: 1. Click on Advanced Settings->Line N. 2. In the "Line Mode" field, select the BLA option.
Page 474: Bla Subscription Period
If no value is specified in the Subscribe message received from the server, the phone uses the default value of 300 seconds. You can configure this parameter using the configuration files or the Mitel Web UI. Configuring the BLA Subscription Period Use the following procedures to configure the BLA Subscription Period.
Page 475 Operational Features MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. In the “BLA Subscription Period” field, enter a value, in seconds, that the phone waits to receive a BLA subscribe message from the server. If you specify zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server.
Page 476: Bla Support For Third-Party Registration
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide If you pick up a call on line 1 configured for BLA, and another call comes in on line 2, you can pick up line 2 without putting line 1 on hold. The line 1 call will be on hold automatically; however it is on hold locally only.
Page 477: P-Preferred Identity Header For Bla Accounts
4.Whether or not the "sip mwi for bla account" parameter is enabled, the priority for displaying MWI does not change. You can configure this feature using the configuration files or the Mitel Web UI. Limitations The following are limitations of the BLA Support for MWI feature: •...
Page 478 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING BLA SUPPORT FOR MWI USING THE CONFIGURATION FILES Use the following procedure to configure BLA support for MWI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “BLA...
Page 479: Shared Call Appearance (Sca) Call Bridging
Operational Features 2. The “MWI for BLA Account” field is disabled by default. To enable this feature, place a checkmark in the “Enabled” box. Notes: 1. If you change the setting on this parameter, you must reboot the phone for it to take affect.
Page 480 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones.
Page 481 Operational Features Softkey Line Keys STATE LED FOR LOCAL LED FOR REMOTE Idle None None Seized Solid Red Progressing (outgoing Solid Red Solid Red call) Alerting (incoming call) Flashing Red Active Solid Red Solid Red Held Slow Flashing Red Slow Flashing Red Hold private Slow Flashing Red Solid Red...
Page 482 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6867i/6869i/6873i Softkeys SOFTKEY LED SOFTKEY LED FOR LOCAL FOR REMOTE SOFTKEY IMAGE (6867I/6869I SOFTKEY IMAGE (6867I/6869I STATE FOR LOCAL ONLY) FOR REMOTE ONLY) Idle Seized Solid Red Solid Red Progressing...
Page 483: Park/Pick Up Static And Programmable Configuration
The static method configures park and pickup on a global basis for all supported IP phones. You can use the configuration files or the Mitel Web UI to configure a park/pickup static configuration. In the configuration files, you use the following parameters to statically configure park/pickup: “sprecode”...
Page 484 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide In the Mitel Web UI, you use the following fields at Basic Settings -> Preferences to configure park/pickup statically: • Park Call • Pick Up Parked Call How it Displays on the Phone On the phone UI, the static configuration method displays the following: •...
Page 485 Operational Features Configuring Park/Pickup Static Configuration Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings ->Preferences ->General 2. Enter a server value in the Park Call field to which incoming live calls will be parked. Note: For values to enter in this field, see the table “Park/Pickup Call Server...
Page 486 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide On the 6867i, 6869i, and 6873i IP Phone UIs • When a call comes in, and you pickup the handset, the custom label that you configured for the park softkey displays on the Phone UI.
Page 487 Operational Features BroadWorks softkeyN type: park softkeyN type: pickup softkeyN label: parkCall softkeyN label: pickupCall softkeyN states: connected* softkeyN states: idle, outgoing** sip lineN park pickup sip lineN park pickup config: config:*68;*88;broadworks *68;*88;broadworks ININ PBX softkeyN type: park softkeyN type: pickup softkeyN label: parkCall softkeyN label: pickupCall softkeyN states: connected*...
Page 488 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Call Park/Pickup Configuration Precedence Rule Note: Not applicable when using the MiCloud Telepo for Service Providers call manager for park/pickup functionality. For users upgrading from Release 2.x firmware, the "softkeyN value" parameter will be used if the "sip lineN park pickup config"...
Page 489 BroadWorks ININ PBX callpark pickup Use the following procedure to configure the park/pickup call feature using the Mitel Web UI. MITEL WEB UI For the 6867i/6869i/6873i: 1. Click on Advanced Settings ->Line 1 (you can select any line) 2. Under Advanced SIP Settings in the “Park Pickup Config” field, enter the appropriate value based on the server in your network.
Page 490 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 3. Click on Operation->Softkeys and XML. 4. Pick a softkey to configure for parking a call. 5. In the "Type" field, select Park. 6. In the "Label" field, enter a label for the park softkey.
Page 491 9. Click on Operation->Reset. 10. Click on Reset, then click Restart to restart the IP phone and apply the changes. Configuring a Park/Pickup Key Using Mitel Web UI (for the MiCloud Telepo for Service Providers Call Manager) Use the following procedure to configure a BLF/Xfer key will call park/pickup functionality using the Mitel Web UI.
Page 492 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. Choose an available key that you want to use as a retrieve key and in the Type field, select BLF/Xfer. 3. (If available) In the Label field, enter a label to apply to this key (e.g. Pickup).
Page 493: Last Call Return (Lcr) (Sylantro Servers)
Last call return (LCR) allows an administrator or user to configure a "last call return" function on a softkey or programmable key. This feature is for Sylantro servers only. You can configure the “lcr” softkey feature via the configuration files or the Mitel Web UI. HOW IT WORKS If you configure "lcr"...
Page 494: Call Forwarding
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 495: Configuring Call Forwarding
Operational Features You can enable/disable CFWD and set a CFWD key using the configuration files or the Mitel Web UI. You can set CFWD mode (Account, Phone, Custom) using the configuration files, Mitel Web UI or IP Phone UI. Notes: 1.
Page 496 (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configu- ration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 497 6-90. For details on how to configure and utilize Forward Filtering, please refer to the respective phone model’s Mitel SIP Phone User Guide. 7. For each account, enable CFWD state by placing a check mark in one or more of the following “State”...
Page 498 Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.) 4. Using the Mitel Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using the IP Phone UI, if you make changes to any other account other then Account 1, the changes also apply to all accounts on the phone.
Page 499 Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
Page 500 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type. Cfwd Mode Indicates 1. All...
Page 501 Operational Features 4. Press the Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 502 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 9. For the CFWD No Answer state, In the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view...
Page 503 Operational Features CFWD in Phone Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
Page 504 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Note: If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD All settings take precedence over CFWD Busy and CFWD No Answer.
Page 505 Operational Features 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9.
Page 506 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CFWD in Custom Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.
Page 507 Operational Features • All On: Enables all CFWD states for the current account in focus 4. Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON.
Page 508 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 10. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view...
Page 509 Assistant Services” page 6-90. For details on how to configure and utilize Forward Filtering, please refer to the respective phone model’s Mitel SIP Phone User Guide. CFWD in Account Mode (6867i/6869i) IP PHONE UI 1. From the Home screen press the 4 navigation key to move to the Line Selection screen.
Page 510 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
Page 511 Operational Features • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call. •...
Page 512 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
Page 513 Operational Features • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call. • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings.
Page 514 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call.
Page 515: Sip Phone Diversion Display
Operational Features 2. Press the left or right arrow keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone. 3. Enter forwarding numbers using the dialpad keys for any of the following states: •...
Page 516: Display Name Customization
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 5. Roger’s phone accepts the call and displays the name and number of the incoming call (Tim) and the name (or number) of the original destination (Mark). Note: If proxy servers exist in the network, it is possible that multiple diversions can take place on the phones.
Page 517: Displaying Call Destination For Incoming Calls
Operational Features PATTERN RULES AND SYNTAX The customized display name must start with the pattern. The patterns that can be configured include the following regular expressions: • “-->x+” • “==>x+” • “@@@x+” • “aaax+” Additionally, the pattern syntax supports the regular expression | to specify multiple OR combined patterns (e.g.
Page 518: Received Callers List
IP phone UI. You can also directly dial from a displayed line item in the Received Callers List. You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 519 “Missed/received Callers List Settings” page A-158 DOWNLOADING THE RECEIVED CALLERS LIST Use the following procedure to download the Received Callers List using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Directory. 2. In the Callers List field, click on Save As.
Page 520: Customizable Received Callers List And Services Keys
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CUSTOMIZABLE RECEIVED CALLERS LIST AND SERVICES KEYS The IP phones may have a Received Callers List key and a Services key (as a hard key or softkey/programmable key) depending on your model phone. An Administrator can specify URI overrides for these keys using the following parameters in the configuration files: •...
Page 521: Missed Calls Indicator
Operational Features MISSED CALLS INDICATOR The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. 6863i/6865i Missed Calls Indicator John Smith 3 Missed Calls Tue Oct 3 2:55pm 6869i Missed Calls Indicator 6867i Missed Calls Indicator 6873i Missed Calls Indicator You can enable and disable the Missed Calls Indicator feature using the configuration files.
Page 522 Administrators can also select the specific lines on the phone to which the missed calls indicator is applicable. This can be performed by defining the "sip lineN missed calls enabled" parameter in the configuration files ("0" for disabled, "1" for enabled) or through the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Missed Calls Indicator Settings”...
Page 523 Operational Features 2. Under Additional Settings, for the Missed Calls option, enable by checking the checkbox or disable by unchecking the box (default is enabled). 3. Click Save Settings. 4. Repeat Steps 1 to 3 for any other lines you want to configure. 5-260...
Page 524: Call History Softkey Support
Users can configure a Call History key (on the top and bottom softkeys of the phone as well as expansion module softkeys) using the Mitel Web UI. Additionally, Administrators can configure a Call History key (on configurable hard keys and the top and bottom softkeys of the phone as well as expansion module softkeys) by defining a key as "callhistory"...
Page 525 A-221 CONFIGURING THE CALL HISTORY KEY USING THE MITEL WEB UI Use the following procedure to configure a Call History key using the Mitel Web UI: MITEL WEB UI 1. Click on Operation > Softkeys and XML > Top Keys (6867i, 6869i, and 6873i) Click on Operation >...
Page 526: Enhanced Directory List
2. Up to 200 Directory contacts can be stored locally on the phone. Downloading the Local Directory List Using the Mitel Web UI You can use the Mitel Web UI to download the Local Directory List from the IP phone to the configuration server.
Page 527 Operational Features Use the following procedure to configure the download. MITEL WEB UI 1. Click on Operation->Directory. 2. In the Directory List field, click on Save As. A “File Download” message displays. 3. Click Save. 4. Enter the location on your computer where you want to download the Directory List and click Save.
Page 528 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • Email2 • Email3 • Number of Total Phone Numbers • Phone Number 1 Type (mandatory) • Phone Number 1 Line # • Phone Number 1 • Phone Number 2 Type •...
Page 529 A-129 MICROSOFT EXCHANGE CONTACTS The 6800 Series IP phones now allow interoperability with Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported [through the Exchange Web Server API]). Contact information is mapped seamlessly into the phone’s Directory menu whereby users can search for contacts, dial out to contacts, copy contacts to the Local Directory, or simply view the contact’s details (e.g.
Page 530 A-132 BROADSOFT XSI DIRECTORIES The 6800 Series IP phones also support interoperability with BroadSoft Xsi directories such as Enterprise Directory, Personal Contacts, Enterprise Common Phone List, Group Directory, and Group Common Phone List. When configured, the IP phones will retrieve the respective BroadSoft Xsi directory and add folders to the Directory menu where they can be accessed by users.
Page 531 Operational Features Parameter Description xsi user name Specifies the user name used for authentication of the Xsi account when not using SIP authentication (see BroadSoft BroadWorks Xsi SIP Authentication page 6-57 for information on XSI SIP authentication). Can also be configured through the Phone UI, see Entering Usernames/Passwords and Connection Testing page 5-276...
Page 532 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Parameter Description xsi group directory Specifies the folder name of the BroadSoft Xsi Group Directory when enabled. name Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI page 5-275 details.
Page 533 Operational Features LIGHTWEIGHT DIRECTORY ACCESS PROTOCOL (LDAP) The 6800 Series IP phones are able to use a Lightweight Directory Access Protocol (LDAP) server for reading directories over an IP network. When configured, users are able to search for contacts, dial out to contacts, copy contacts to the Local Directory, or simply view the contact’s details (e.g.
Page 534 Specifies the LDAP company name (e.g. Mitel) for the attribute list. If this attribute list parameter contains more than one value, only the first matching value will be selected in the record.
Page 535 1 Specifies the LDAP email 1 (e.g. john.doe@mitel.com) for the attribute list. If this attribute list parameter contains more than one value, only the first matching value will be selected in the record.
Page 536 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Configuring Interoperability with an LDAP Directory Use the following parameters to configure interoperability with an LDAP Directory CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, “Basic LDAP...
Page 537 Operational Features Configuring Directory Display and Sorting Options Using the Phone UI Use the following procedure on the phone’s UI to configure directory display and sorting options. IP PHONE UI For the 6863i/6865i: 1. Press the key on the phone to enter the Option List. 2.
Page 538 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Enabling/Disabling Directories and Renaming Labels Administrators have the option of enabling or disabling the respective directories on the phone as well as changing the default folder labels. These actions can be performed using the configuration files or through the phone’s UI.
Page 539 Operational Features 2. Navigate to the Directory > External Sources option and press the button or Select softkey. 3. Use the 2 and 5 keys to navigate through the list of Directory sources and press the button to enable or disable each one as per your preference. Note: CSV 1 and 2 are enabled by default.
Page 540 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Entering Username/Passwords and Testing Connections Using the Phone UI Use the following procedure on the phone’s UI to enter user credentials (and for the 6867i, 6869i, and 6873i, test the connection to an external source).
Page 541 Operational Features For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the Credentials icon. 3. Press the left and right arrow keys to navigate to the desired Directory source tab (e.g. LDAP, Microsoft Exchange, BroadSoft Xsi). 4.
Page 542: Directory Loose Number Matching
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DIRECTORY LOOSE NUMBER MATCHING By default, if an incoming call’s phone number is identical to a phone number corresponding to a directory entry, the phone will automatically display the name defined for the respective directory entry instead of the information provided in the SIP header (e.g.
Page 543: Customizable Directory List Key
Operational Features CUSTOMIZABLE DIRECTORY LIST KEY The IP phones may have a Directory List key (either a hard key or softkey/programmable key) depending on the model of the phone. An Administrator can specify a URI override for the Directory List key by defining the “directory script” parameter in the configuration files. Specifying a URI for this parameter causes the creation of an XML custom application instead of the standard function of the Directory List key.
Page 544 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide To configure the Voicemail feature on the IP phone, you must enter the following parameter in the configuration files: • sip lineN vmail You can enter a Voicemail number for each line on the phone.
Page 545: Visual Indicators For Voicemail On Sca-Configured Lines
Operational Features VISUAL INDICATORS FOR VOICEMAIL ON SCA-CONFIGURED LINES Visual indicators for voicemail messages on Shared Call Appearance (SCA) lines have been implemented on the 6867i, 6869i, and 6873i model IP phones. The parameter “voice mail indicator” is available allowing administrators the ability to configure what types of visual indicators the IP phones should display when voicemail messages are pending on a respective SCA line.
Page 546: Pin And Authorization Code Suppression
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PIN AND AUTHORIZATION CODE SUPPRESSION Certain features on MX-ONE require a PIN/Authorization code to be entered on the phone (for example: to register, for authorization, locking/unlocking, or accounting). The number format is the following: *<feature code>*PIN# or *<feature code>*PIN*<number>#...
Page 547: Xml Customized Services
Operational Features XML CUSTOMIZED SERVICES Extensible Markup Language (XML) is a markup language much like HTML. HTML was designed to display data and to focus on how data looks. XML was designed to describe data and to focus on what data is. The following are characteristics of XML: •...
Page 548 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide XML OBJECT DESCRIPTION AastraIPPhoneImageMenu Creates a display with a bitmap image as a menu. Menu selections are linked to keypad keys (0-9, *, #). (Menu Image) AastraIPPhoneTextMenu (Icon Menu) Creates a display that has a small icon before each item in the menu.
Page 549 The value set in the configuration files and Mitel Web UI override the attribute you specify for the AastraIPPhoneStatus object.
Page 550 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide REFERENCE For information about enabling/disabling the XML beep in the Mitel Web UI, see “XML Beep Support” page 5-81. SCROLL DELAY OPTION FOR STATUS MESSAGES The IP phones support a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone.
Page 551 Operational Features Users can access XML applications via softkeys configured on the IP phones. The phone performs an HTTP GET on the URI configured in the Mitel Web UI or configuration files. You configure the following parameters for object requests: •...
Page 552 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “XML Settings” page A-165 For the 6867i/6869i/6873i: MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 553 5. In the "XML Application URI" field, enter the HTTP server path or qualified domain name of the XML application you want to load to the IP phone. For example, you could enter an XML application called "http://172.16.96.63/mitel/internet.php" in the applicable field. 5-290...
Page 554 REFERENCE For more information about customizing the phones using XML objects, contact Mitel Customer Support regarding the “ XML Development Guide.” Use the following procedure to use the XML feature on the IP phone.
Page 555 Operational Features 3. For menu and directory services, select a service to display the information for that cus- tomized service. Message services display to the screen after pressing the respective key. For user input services, follow the on-screen prompts. 4. To exit from the XML screen, press the XML softkey again or press the button.
Page 556 Note: For more information about the XML execute items, see the XML Developer’s Guide. The following table identifies the configurable action URI parameters in the configuration files and the Mitel Web UI. This table also identifies the variables that apply to specific parameters. 5-293...
Page 557 Operational Features Action URIs and Associated Variables CONFIGURATION FILE MITEL WEB UI PARAMETERS PARAMETERS AT ADVANCED SETTINGS-> APPLICABLE VARIABLES ACTION URI action uri startup Startup $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$PROXYURL$$ $$LINESTATE$$ $$LOCALIP$$ $$REGISTRATIONSTATE$$ $$REGISTRATIONCODE$$ action uri registered Successful Registration $$SIPUSERNAME$$ $$SIPAUTHNAME$$...
Page 558 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION FILE MITEL WEB UI PARAMETERS PARAMETERS AT ADVANCED SETTINGS-> APPLICABLE VARIABLES ACTION URI action uri connected Connected $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$INCOMINGNAME$ $$PROXYURL$$ $$LINESTATE$$ $$LOCALIP$$ $$DISPLAYNAME$$ $$CALLDURATION$$ $$CALLDIRECTION$$ $$REGISTRATIONSTATE$$...
Page 559 Operational Features VARIABLE DESCRIPTION $$PROXYURL$$ Proxy URL associated with: • registered phone $$LINESTATE$$ Current line state associated with: • registered phone • incoming caller • outgoing caller • offhook • onhook • disconnected $$LOCALIP$$ IP Address associated with: • registered phone Note: This variable allows for enhanced information in call records •...
Page 560 2. After executing a GET on the URI, the phone expects a valid XML response. If a valid XML response is not received, an error message is displayed on screen. You can configure this feature via the configuration files or the Mitel Web UI. Configuring XML Action URIs Use the following procedures to configure XML Action URIs using the configuration files or the Mitel Web UI.
Page 561 Operational Features MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. Enter an XML URI for a startup event in the “Startup” field. For example: http://10.50.10.140/startup This parameter specifies the URI for which the phone executes a GET on when a startup event occurs.
Page 562 XML call at configurable intervals. An Administrator can specify the URI to be called and specify the interval between polls using the configuration files or the Mitel Web UI. Configuration of this feature is dynamic (no reboot required).
Page 563 “Polling Action URI Settings” page A-173 Configuring Polling Action URI via the Mitel Web UI Use the following procedure to configure polling Action URI using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. In the “Poll” field, enter a URI to be called every "action uri pool interval" seconds. Enter the value in a URI format.
Page 564 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ACTION URI CONNECTED A parameter called “action uri connected” (configuration files) and “Connected” (Mitel Web UI) now allows XML scripts to determine when a call is connected. When enabled, the phone triggers an HTTP GET when it goes into the “connected”...
Page 565 For specific parameters you can set in the configuration files, see Appendix A, the section, “Action URI Settings” page A-167 MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. In the “Connected” field, enter a valid URI for which the phone executes a GET on, when it goes into the “connected”...
Page 566 Phone A calls Phone B, Phone B answers and then hangs up, Phone A executes a GET on: http://fargo.ana.mitel.com/disconnected.xml?state=CONNECTED which is what the remote server receives. An Administrator can enable the disconnect feature using the configuration files or the Mitel Web UI. 5-303...
Page 567 For specific parameters you can set in the configuration files, see Appendix A, the section, “Action URI Settings” page A-167 MITEL WEB UI 1. Click on Advanced Settings->Action URI->Event. 2. In the “Disconnected” field, enter a valid URI for which the phone executes a GET on, when it transitions from the incoming, outgoing, calling, or connected state into the idle state.
Page 568 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide http://fargo.ana.mitel.com/disconnected.xml?state=$$LINESTATE$$ The following table lists the applicable values and descriptions for the $$LINESTATE$$. $$LINESTATE$$ DESCRIPTION MEANING IN A VALUE DISCONNECTED URI IDLE Phone is idle. DIALING Phone is offhook and ready to dial.
Page 569 NOTIFY event using a specific parameter in the configuration files (sip xml notify event) or the Mitel Web UI (XML SIP Notify). If XML content is provided in the SIP NOTIFY, it is processed directly by the phone as it is done for an XML PUSH.
Page 570 When the phone receives the SIP NOTIFY, it will trigger the action uri xml sip notify parameter, if it has been previously configured using the configuration files or the Mitel Web UI. If the action uri xml sip notify parameter is not configured, the phone does not do anything.
Page 571 “Polling Action URI Settings” page A-173 Enabling/Disabling XML SIP NOTIFY Using the Mitel Web UI Use the following procedure to enable/disable the XML SIP NOTIFY feature in the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 572 Configuring XML SIP NOTIFY using the Mitel Web UI if an Empty SIP NOTIFY Message Received by the Phone Use the following procedure in the Mitel Web UI to configure the XML SIP NOTIFY parameter when the phone receives an empty SIP NOTIFY message.
Page 573 42512. You can configure the XML softkey URI variables via the configuration files or the Mitel Web UI. Configuring XML Softkey URIs Use the following procedures to configure XML Softkey URIs using the configuration files or the Mitel Web UI.
Page 574 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-221 MITEL WEB UI For the 6863i/6865i: 1.
Page 575: Xml Key Redirection
4. In the "Label" field, enter a label that displays on the IP phone for the XML softkey. For example, "mitel". 5. In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed.
Page 576 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following table identifies the phone states that apply to each key redirection. HARD KEYS/OPTIONS REDIRECTS IN Conference (Conf) the connected state Transfer (Xfer) the connected and dialing states Redial...
Page 577 Operational Features • options script Notes: 1. If no Options URI script is configured, the local Options Menu on the phone displays as normal. 2. If you configure password access to the Options Menu, this password is required when accessing the local Option Menu, but is not required for the Options Key redirection feature.
Page 578: Xml Override For A Locked Phone
Note: A System Administrator can also lock and unlock a remote phone using the “lock” and “unlock” commands with the AastraIPPhoneExecute object in an XML application. For more information about this feature, contact Mitel Customer Support regarding the XML Development Guide.
Page 579: Configurable Indication Of Terminated Calls
Operational Features CONFIGURABLE INDICATION OF TERMINATED CALLS An Administrator can configure a parameter called, “far-end disconnect timer” which allows you to enable or disable whether or not the near-end phone displays a disconnected screen with a “Call Terminated” message when the far-end hangs up. An audible busy signal is also heard on the phone.
Page 580: Centralized Conferencing (For Sylantro And Broadsoft Servers)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Note: This “indication of terminated calls” feature does not affect parked calls on the phone or the conference call feature. CONFIGURING INDICATION OF TERMINATED CALLS You can enable or disable whether or not the phone displays an indication of a terminated call using the parameter, “far-end disconnect timer.”...
Page 581 An Administrator can configure centralized conferencing on a global or per-line basis using the configuration files or the Mitel Web UI. To use the centralized conferencing after it is enabled, see your <Model-Specific> SIP Phone User Guide.
Page 582 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING CENTRALIZED CONFERENCING USING THE MITEL WEB Use the following procedure to configure centralized conferencing using the Mitel Web UI. MITEL WEB UI Global Configuration 1. Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings.
Page 583 Operational Features 1. Click on Advanced Settings->Line <#>->Basic SIP Network Settings 2. In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank). • To enable SIP centralized conferencing on this line, do one of the following actions: •...
Page 584: Custom Ad-Hoc Conference
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CUSTOM AD-HOC CONFERENCE Previously, the phone will wait for server response prior to completing the ad-hoc and centralized conference feature. This results in an interoperability issue with certain call managers, such as Genband.
Page 585: Conference/Transfer Support For Live Dial Mode
Operational Features CONFIGURING THE “SIP JOIN” FEATURE USING THE CONFIGURATION FILES You use the following parameters to configure the “SIP Join feature in the configuration files: sip join support CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP Join Feature for 3-Way Conference”...
Page 586: Used With Broadsoft Client Management System (Cms)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide AUTHENTICATION SUPPORT FOR HTTP/HTTPS DOWNLOAD METH- ODS, USED WITH BROADSOFT CLIENT MANAGEMENT SYSTEM (CMS) The IP phones support HTTP/HTTPS digest authentication as defined in RFC 2617. (The HTTP client supports digest authentication; the HTTP server does not; the HTTP server supports basic authentication).
Page 587 Operational Features 1. Factory default the phone. 2. Configure the HTTP or HTTPS server (specify the HTTP or HTTPS server, path, and port). 3. Restart the phone. The first time the phone reboots, the phone is challenged by the server. The phone sends the default username of “aastra”...
Page 588: Customizing The Display Columns On The M685I Expansion Module
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CUSTOMIZING THE DISPLAY COLUMNS ON THE M685I EXPANSION MODULE The M685i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: •...
Page 589 Operational Features • expmod1page3left • expmod1page3right Expansion Module 2 (3 pages) • expmod2page1left • expmod2page1right • expmod2page2left • expmod2page2right • expmod2page3left • expmod2page3right Expansion Module 3 (3 pages) • expmod3page1left • expmod3page1right • expmod3page2left • expmod3page2right • expmod3page3left • expmod3page3right The following is an example of configuring Expansion Module 1 column headings.
Page 590 Chapter 6 CONFIGURING ADVANCED OPERATIONAL FEATURES...
Page 591: About This Chapter
About this Chapter ABOUT THIS CHAPTER The IP phones have advanced operational features you can configure using the configuration files and/or the Mitel Web UI. This chapter describes each of these features and provides procedures for configuring each feature. TOPICS...
Page 592 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TOPIC PAGE • Configurable SIP P-Asserted Identity (PAI) page 6-39 • Configurable Route Header in SIP Packet page 6-40 • Configurable Compact SIP Header page 6-42 • Reject INV or BYE when Unsupported Value in REQUIRE Header page 6-42 •...
Page 593: Advanced Operational Features
Customer-Premises Equipment (CPE) (like the IP Phones) and Auto Configuration Servers (ACS) over DSL/broadband connections. User Agent Computer Supported uaCSTA is supported by the 6800 series SIP phones. Telecommunications Applications uaCSTA refers to the mechanism of transporting CSTA XML (uaCSTA) Support messages over a SIP session allowing for compatibility with SIP phone user agents.
Page 594 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide FEATURE DESCRIPTION 802.1x Support Allows you to enable or disable the 802.1x Protocol support on the IP Phones. Symmetric UDP Signaling Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages.
Page 595 Ring Personal, Call Center, and BroadSoft Anywhere services has been implemented. Feature Re-Branding Support for The 6800 series SIP phones support the configuration of a BroadSoft-Based Service Providers number of BroadSoft features through the native phone UI as well as the phone’s Web UI. References to these features in the respective UI may contain the strings "BroadSoft",...
Page 596 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide FEATURE DESCRIPTION BroadSoft BroadWorks Executive and The Executive and Assistant Services feature allows Assistant Services Administrators to create an inter-network relationship between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert, or push the filtered call back to the Executive.
Page 597: Tr-069 Support
APPLICATIONS ( CSTA) SUPPORT uaCSTA refers to the mechanism of transporting CSTA XML messages over a SIP session allowing for compatibility with SIP phone user agents. The 6800 series SIP phones currently support the following requests: • RequestSystemStatus • MonitorStart •...
Page 598 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • ConferenceCall • GenerateDigits • GetDoNotDisturb • SetDoNotDisturb • GetForwarding • SetForwarding • SnapshotDevice • DeflectCall • ConsultationCall The 6800 series SIP phones currently support the following events: • ServiceInitiated •...
Page 599: Mac Address/Line Number In Register Messages
The IP phones can send the MAC address and line number in the REGISTER packets making it easier for the call server when a user configures the phones via the Mitel Web UI or the IP Phone UI. The following two configurable headers send this information to the call server: Aastra-Mac: <mac address>...
Page 600: Sip Message Sequence For Blind Transfer
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 1. Click on Advanced Settings->Global SIP->Advanced SIP Setting. 2. Enable the "Send MAC Address in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box).
Page 601: Sip Settings For Semi-Attended Transfers
On the transferor phone, the REFER request will always be sent to the transferee. IGNORING PAI HEADER FOR SEMI-ATTENDED TRANSFERS In previous releases, when used in conjunction with the Mitel Clearspan call manager and a remote phone was defined with an overriding caller ID, semi-attended transfers to the remote phones would be sent to the destinations of the overriding caller ID and not the intended remote phones.
Page 602: Update Caller Id During A Call
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • if the contact header has user name, blind transfer the call to the user name • if there is no contact header found or the contact header has no user name, put the remote address of the original INVITE to the Refer-To header.
Page 603: Auto-Discovery Using Mdns
Call Distribution (ACD) feature events. This feature is called “as-feature-event” and works with the DND, CFWD, and ACD keys. This feature is configurable using the configuration files or the Mitel Web UI. HOW IT WORKS ON THE PHONE UI When you enable the “as-feature-event” on the phone, AND you activate a DND, CFWD, and/or...
Page 604 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • If the key is configured for an account on the phone, the server applies DND, CFWD or ACD to that account. (For information about CFWD and DND account configuration, see Chapter 3, the section, “Account Configuration”...
Page 605 For the specific parameters you can set in the configuration files, see Appendix A, the section, “As-Feature-Event Subscription Settings” page A-105 Configuring As-Feature-Event Subscription Using the Mitel Web UI Use the following procedure to enable/disable the server-side “as-feature-event” on the IP Phone using the Mitel Web UI.
Page 606: Blacklist Duration
You can specify how long failed servers remain on the blacklist in the IP phone’s configuration file or in the Mitel Web UI. The default setting is 300 seconds (5 minutes). If you set the duration to 0 seconds, then you disable the blacklist feature.
Page 607: Whitelist Proxy
Advanced Operational Features 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings 2. In the “Blacklist Duration” field, specify the length of time, in seconds, that a failed server remains on the server blacklist. The IP phone avoids sending a SIP message to a failed server (if another server is available) for this amount of time.
Page 608 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • 200 OK responses to REGISTER requests if the peer’s IP address is not currently in the whitelist. • 200 OK responses to INVITE requests if the peer’s IP address is not currently in the whitelist.
Page 609 Advanced Operational Features CONFIGURING WHITELIST PROXY USING THE MITEL WEB UI Use the following procedure to configure the Whitelist Proxy feature using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings 2. The "Whitelist Proxy" field is disabled by default. To enable this field, check the box.
Page 610: Transport Layer Security (Tls)
Internet. TLS ensures that no third party may eavesdrop or tamper with any message. The 6800 Series SIP phones support TLS versions 1.0, 1.1, and 1.2. TLS 1.1 and 1.2 introduce added security enhancements including (in TLS 1.2) the use of SHA-2 cryptographic hash functions.
Page 611 Advanced Operational Features • When a persistent TLS connection is re-established (primary is up or primary is down and backup is up), refresh registration of the accounts associated with the connection. • When a persistent TLS connection to primary is down, switch to backup if connection to backup is working.
Page 612 CONFIGURING TLS USING THE MITEL WEB UI To configure TLS using the Mitel Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certificate file names that you want the phone to use. Use the following procedure to configure TLS using the Mitel Web UI.
Page 613: X Support
3. The certificate files and Private Key file names must use the format “.pem”. 4. To create custom certificate files and private key files to use on your IP phone, contact Mitel Technical Support. 6. Click Save Settings to save your changes.
Page 614 UI, or the Mitel Web UI. Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys.
Page 615 Use the following procedure to configure the 802.1x Protocol on your phone using the IP Phone Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys...
Page 616 EAP-TLS (phone uses TLS authentication) Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Mitel Web UI to configure the certificates and private key for the phone. 6. In the EAP-TLS Settings > Identity field, enter a username used for authenticating the phone.
Page 617 EAP-TLS (phone uses TLS authentication) Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Mitel Web UI to configure the certificates and private key for the phone. 7. In the EAP-TLS Settings > Identity field, enter a username used for authenticating the phone.
Page 618 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURING THE 802.1X PROTOCOL USING THE MITEL WEB UI Use the following procedure to configure the 802.1x Protocol on your phone using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->802.1x Support.
Page 619: Symmetric Udp Signaling
Advanced Operational Features 2. In the “EAP Type” field, select EAP-TLS. Valid values are: Disabled (Default), EAP-MD5, and EAP-TLS. 3. In the “Identity” field, enter an Identity for the IP phone for which you are configuring 802.1x. For example, phone1. 4.
Page 620: Symmetric Tls Signaling
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SYMMETRIC TLS SIGNALING The IP phones also use symmetric TLS signaling for outgoing TLS SIP messages by default. When symmetric TLS is enabled, the IP phone uses port 5061 as the persistent TLS connection source port.
Page 621: Gruu And Sip.instance Support
The IP phone is able to collect digits in two stages to support the billing code feature. Mitel IP Phone users are prompted to enter the correct billing code when they dial these numbers: •...
Page 622: Billing Codes Implementation Notes
If an IP phone user enters an invalid billing code, the call fails. MANDATORY VERSUS OPTIONAL BILLING CODES This release of the Mitel IP phones supports two types of billing codes: Mandatory and Optional. The Sylantro server configuration determines which type of billing code is used on the IP phones.
Page 623: Configurable Dns Queries
Advanced Operational Features To use this format with the default dial plan terminator (#), the # sign required by Sylantro as a delimiter should be represented as an escaped character by using the sequence %23. The speeddial format for an external number that includes an optional billing code becomes: •...
Page 624 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURATION DNS SERVER DESCRIPTION FILE VALUE METHOD USED SRV & A The phone issues requests for “SRV” (Service Location Record) records from the DNS server to get the port number.
Page 625: Dns Query Setting
Advanced Operational Features CONFIGURING THE DNS QUERY METHOD You can configure the DNS query method for the phone to use for performing DNS lookups using the following parameter in the configuration files: • sip dns query type CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Query Setting”...
Page 626: Switching Between Early Media And Local Ringing
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SWITCHING BETWEEN EARLY MEDIA AND LOCAL RINGING The phone supports switching between early media and local ring tone. Upon receiving a 180 response, the phone generates a local ring tone unless it is receiving an early media flow. If the phone receives any subsequent 180 responses, it regenerates the local ring tone unless it is receiving early media flow.
Page 627: Call-Info" Header To 200Ok Responses For Shared Call Appearance (Sca) Lines
Advanced Operational Features “CALL-INFO” HEADER TO 200OK RESPONSES FOR SHARED CALL APPEARANCE (SCA) LINES A “Call-Info” header is included in the 200ok response to an INVITE, RE-INVITE, and UPDATE messages for SCA lines. No configuration is required for this feature. REASON HEADER FIELD IN SIP MESSAGE The IP Phones support the receiving of the Reason Header Field in a SIP CANCEL message, as described in RFC3326.
Page 628: Optional "Allow" And "Allow-Event" Headers
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFIGURABLE “ALLOW” AND “ALLOW-EVENT” OPTIONAL HEADERS On the IP Phones, an Administrator can enable or disable whether or not the optional “Allow” and “Allow-Events” headers are included in the NOTIFY message from the phone.
Page 629: P-Asserted Identity (Pai
Advanced Operational Features • Checks to see if the incoming call is from a registered proxy server. • If the call is forwarded via a registered proxy server, then the message has already been verified and authenticated by the server. The caller is part of the Trusted Network. The IP phone UI displays the caller information contained in the PAI header.
Page 630: Route Header In Sip Packet
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ENABLING/DISABLING THE ROUTE HEADER IN THE SIP PACKET Use the following procedure to enable/disable the addition of the Route header in the SIP packet. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “Route Header in SIP Packet”...
Page 631: Compact Sip Header
CSeq: 102 OPTIONS By default, the IP Phones use the long format. However, an Administrator can provision the short (compact) format using the configuration files. The Mitel Web UI does not support this configuration feature. ENABLING/DISABLING THE COMPACT SIP HEADERS FEATURE Use the following procedure to enable/disable the Compact SIP Header in the SIP packet.
Page 632: Rejection Of Inv Or Bye
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ENABLING/DISABLING A REJECTION OF THE INV OR BYE Use the following procedure to enable/disable the rejection of the INV or BYE if the INV or BYE contains an unsupported value in the REQUIRE header.
Page 633 Advanced Operational Features XML KEY URI DESCRIPTION Key:ExpMod1SoftKey1 to Expansion module 1 softkeys 1 to <n> (valid softkeys Key:ExpMod1SoftKey<n> depend on the number of physical softkeys on the expansion module) Note: The phone ignores URI expansion module key events if the keys are not physically present on the expansion module.
Page 634 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide XML KEY URI DESCRIPTION Key:Goodbye GoodBye Key NAVIGATION KEYS Key:NavUp Navigation Up Key Key:NavDwn Navigation Down Key Key:NavLeft Navigation Left Key Key:NavRight Navigation Right Key FUNCTION KEYS (ONLY IF PHYSICALLY CONFIGURED ON THE PHONE OR EXPANSION...
Page 635: Dns Host File
Advanced Operational Features DOMAIN NAME SYSTEM (DNS) SERVER PRE-CACHING SUPPORT The IP phones now support the use of a local DNS host file to resolve DNS queries, and supports pre-provisioning of DNS SRV records. This feature allows administrators to configure the phone to download a text file which contains persistent DNS “A record”...
Page 636 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 3. Save the file as “<filename>.txt”. For example, “hostfile.txt”. 4. Using a text-based editing application, open the startup.cfg file for the phone(s) for which you want to apply the DNS hostfile.
Page 637 Advanced Operational Features If a service has multiple SRV records with the same priority value, the IP phone(s) use the weight field to determine which host to use. The weight value is a ratio compared to the weight of other records with the same name and priority value. Note: The “sip dns srvX weight”...
Page 638: Dns Server Query
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 192.168.2.3 bigbox.example.com 192.168.3.4 smallbox1.example.com 192.168.8.1 smallbox2.example.com 47.28.05.69 backupbox.example.com Use the following procedure in the configuration files to configure DNS server query support for the phones. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Server Query”...
Page 639: Configurable Dns Maximum Cache Ttl
Advanced Operational Features CONFIGURABLE DNS MAXIMUM CACHE TTL Administrators can manually set the DNS maximum cache TTL settings for both negative and positive responses on the phone by defining the “sip dns cache negative max ttl” and “sip dns cache positive max ttl” parameters in the configuration files. Setting these parameters will help alleviate issues regarding the phone not considering the DNS retry time settings defined by the DNS server.
Page 640: Configurable Alphanumeric Input Order For Username Prompts
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following procedure in the configuration files to configure the transport protocol for SIP services and RTCP summary reports. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “SIP Services/RTCP Summary Reports Transport Protocol Settings”...
Page 641: Alphanumeric Input Order For Username Prompts
A-301 ACTIVE VOICE-OVER-IP (VOIP) RECORDING Active VoIP recording is supported by the IP phones. When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can configure the phones to send duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
Page 642 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide used to specify trusted IP addresses corresponding to the voice recording system. The IP phone will check and respond to SIP messages coming from these IP addresses. If all of these parameters are left undefined, the active VoIP recording feature is disabled.
Page 643 Advanced Operational Features 6869i 6873i WARNING:THE RECORDING ICON IS DISPLAYED ON THE IP PHONES TO INDICATE THE RECORDING SESSION IS ACTIVE AND THAT A DUPLICATE COPY OF THE RTP/SRTP STREAM IS TO BE SENT FROM THE PHONE TO THE RECORDING SERVER. THE OVERALL RECORDING AND ITS QUALITY IS DEPENDENT ON THE RECORDING SERVER AND THE NETWORK.
Page 644: Active Voip Recording Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following procedure in the configuration files to configure the active VoIP recording feature CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “Active VoIP Recording Settings”...
Page 645 Advanced Operational Features 7. Use the dialpad keys to enter in your password and press the 4 Set key when finished. 8. Press the key to exit the Options List. For the 6867i/6869i 1. Press on the phone to enter the Options List. 2.
Page 646 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BROADSOFT BROADWORKS XSI SIP AUTHENTICATION Users wanting to use BroadSoft BroadWorks Xsi features can authenticate to the respective Xsi account by manually entering in their credentials or authentication be automated by using the user’s SIP credentials.
Page 647 Advanced Operational Features Notes: 1. The “xsi allow sip authentication” parameter is disabled by default. 2. As detailed in the examples above, the user name portion of the "sip xsi user name" and "sip lineN xsi user name" parameters corresponds to the same value as the "sip auth name"...
Page 648 Value field. Creating a Speed Dial 8 key Key Using the Mitel Web UI Use the following procedure to create a Speed Dial 8 softkey using the Mitel Web UI: MITEL WEB UI 1. Click on Operation > Programmable Keys.
Page 649 Advanced Operational Features "prgkeyN value", “softkeyN value” or “topsoftkeyN value” to “xsi.speeddial8” in the respective configuration file. Notes: 1. Speed Dial 8 key Label and Line values are optional. 2. For details on how to configure speeddial keys using the configuration files see "Programmable Key Settings‚"...
Page 650 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BASIC CALL LOGS The BroadSoft Xsi Basic Call Log service is interoperable with the 6800 SIP phones. When configured on the BroadSoft BroadWorks call manager and enabled on the phone, the phone’s native Received Callers List and Outgoing Redial List are replaced with call information provided by the Xsi server.
Page 651 INTEROPERABILITY SUPPORT FOR JOINING/UNJOINING BROADSOFT BROADWORKS XSI CALL CENTERS The 6800 series SIP phones support the joining and unjoining of BroadSoft BroadWorks call centers using the BroadSoft BroadWorks Xsi API. To specifically enable call center join/unjoin capabilities on the phone, Administrators must define the “xsi call center” parameter in the respective configuration file as "1".
Page 652 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For programmable keys (6865i) prgkey1 type: callcenter prgkey1 value: salesCC prgkey2 type: callcenter prgkey2 value: supportCC For top softkeys (6867i, 6869i, and 6873i) topsoftkey1 type: callcenter topsoftkey1 label: Sales CC...
Page 653 Advanced Operational Features 6865i Example Joined Sales CC Unjoined Support CC 6869i Example (Also applicable to 6867i) Joined Unjoined 6-64...
Page 654 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6873i Example Joined Unjoined Join status indications for the phones are as follows: LED STATE SOFTKEY ICON STATE (M680 AND ALL PHONES (6867 , 6869 , 6873 , AND STATUS...
Page 655 Note: This service is applicable to the 6867i, 6869i, and 6873i SIP Phones. The BroadSoft BroadWorks Remote Office service is supported by the 6800 series SIP phones. The BroadWorks Remote Office service allows users the ability to use any remote end-point device as their office phone.
Page 656 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.
Page 657 Advanced Operational Features Configuring the Simultaneous Ring Personal Service Using the Phone UI IP PHONE UI Use the following procedure on the phone’s UI to configure Simultaneous Ring Person service. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2.
Page 658 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.
Page 659 Note: This service is applicable to the 6867i, 6869i, and 6873i SIP Phones. The BroadSoft BroadWorks Anywhere service is supported by the 6800 series SIP phones. The BroadWorks Anywhere service allows users the ability to make and receive calls using one number, regardless of the device being used.
Page 660 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • Alternate Number: An outbound alternate phone number or SIP-URI that when defined will ring when the SIP phone rings. • Call Control: When enabled, call control services will be performed by the BroadWorks Anywhere location.
Page 661 Advanced Operational Features To add or edit a phone number: 5. Press the 2 key to highlight the desired Phone Number field and press the Edit softkey. 6869i Example 6. Using the dialpad keys enter or edit the phone number. Note: To move the cursor one digit/character to the right, press the 4 navigation key.
Page 662 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the BroadSoft Call Settings icon. Note: If required, swipe right to switch pages in the Options List.
Page 663: Xsi Feature Settings
FEATURE RE-BRANDING SUPPORT FOR BROADSOFT-BASED SER- VICE PROVIDERS The 6800 series SIP phones support the configuration of a number of BroadSoft features through the native phone UI as well as the phone’s Web UI. References to these features in the respective UI may contain the strings "BroadSoft", "BSFT", or "BroadWorks" (e.g.
Page 664 "Mitel;MTL;MiVoice" would result in the references "BroadWorks SCA", "BSFT Call Settings", and "BroadWorks Anywhere" being displayed as "Mitel SCA", "MTL Call Settings", and "MiVoice Anywhere" respectively. If any or all of the three name values are not defined, the corresponding references will be left blank on the UI.
Page 665: Settings For Re-Branding Broadsoft-Related Feature Ui Strings
Advanced Operational Features Re-branding BroadSoft-Related Feature UI Strings Use the following procedure to re-brand BroadSoft-related feature UI strings: CONFIGURATION FILES For the specific parameters you can set in the configuration files, see Appendix A, the section, “Settings for Re-Branding BroadSoft-Related Feature UI Strings” page 309.
Page 666 Note: Refer to the respective BroadSoft documentation for information on how to configure the UC-ONE services on the BroadSoft BroadWorks call manager and the 6800 Series SIP Phone Administrator Guide for information on how to configure basic SIP settings. After the BroadSoft BroadWorks call manager has been configured and the BroadWorks...
Page 667: Uc-One Interoperability Settings
Advanced Operational Features Enabling Basic UC-ONE Interoperability Use the following procedure to enable basic UC-ONE interoperability: CONFIGURATION FILES For the specific parameters you can set in the configuration files, see Appendix A, the section, “UC-ONE Interoperability Settings” page 310. CONFIGURING UC-ONE CONTACTS, MY STATUS, AND FAVORITE SOFTKEYS To access your UC-ONE Contacts List and to be able to see your own presence information along with the presence information of your UC-ONE favorite contacts on the idle/home screen,...
Page 668 Configuring a Contacts Key Using the Mitel Web UI Use the following procedure to configure a Contacts key using the Mitel Web UI MITEL WEB UI 1. Click on Operation > Softkeys and XML > Bottom Keys or Top Keys 2.
Page 669 Advanced Operational Features Configuring a My Status Key Using the Mitel Web UI Use the following procedure to configure a Contacts key using the Mitel Web UI. MITEL WEB UI 1. Click on Operation > Softkeys and XML > Top Keys 2.
Page 670: The Phone
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Use the following procedures to configure My Status, Contacts, and Favorite softkeys on the IP phone. CONFIGURATION FILES To configure a My Status, Contact, or Favorite softkey using the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module...
Page 671 Advanced Operational Features If you press the My Status softkey, a menu appears whereby you can select the presence state you want to present to your UC-ONE contacts as well as any status text or free text that has been defined using the UC-ONE desktop client, if applicable. To Change Your Presence Status Using the IP Phone UI: IP PHONE UI For the 6867i and 6869i:...
Page 672 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide VIEWING AND DIALING FAVORITE CONTACTS USING YOUR FAVORITE SOFTKEYS If you have configured Favorite softkeys, your UC-ONE contacts tagged as favorites will be populated to those softkeys and subsequently their presence information will be viewable on the idle/home screen.
Page 673 Advanced Operational Features USING THE CONTACTS LIST The Contact List is a personal phone book that allows you to dial out quickly to any of your UC-ONE contacts as well as view all of your UC-ONE contacts’ presence information within one application.
Page 674 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. Use the 2 and 5 navigation keys to select the desired group. The avatars, names, presence state indicators, and presence status/free text for your UC-ONE contacts assigned to the desired group are displayed in the right contact column.
Page 675 Advanced Operational Features will dial out using the Work Phone number, then the Mobile Phone number, and then lastly the Personal Phone number (whichever is defined first based on the described order). 4. Press the Quit softkey to exit the Contacts List. To View Your UC-ONE Contacts’...
Page 676 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6869i Example 4. Use the 2 and 5 navigation keys to scroll through the list of contacts. 5. Press 4 or the Details softkey to see more detailed information about the selected contact.
Page 677 Advanced Operational Features For the 6873i: 1. Press the softkey configured with Contact List functionality. 2. In the left group column, press a group to view the contacts within the selected group and then press a contact to select the desired contact. 3.
Page 678 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide If available, the contact’s display name, first and last name, presence information, phone numbers, address, and Email address are displayed. 4. To call the contact, press the desired phone number and then press the Dial softkey to initiate a call to the selected phone number.
Page 679: Broadsoft Broadworks Executive And Assistant Services
2. For details on how to configure and utilize the BroadSoft BroadWorks Executive and Assistant Services feature from a user’s perspective, please refer to the respective phone model’s Mitel SIP Phone User Guide. CONFIGURATION PARAMETERS After configuring the applicable options on the BroadSoft Broadworks call manager Web portal, Administrators must define the “sip execassist filter call prefix”, “sip execassist fac call...
Page 680: Broadsoft Broadworks Executive And Assitant Services Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide prefix. The prefix itself is not displayed on the phone’s screen (e.g. in the case outlined above, the phone will only display “Filtrage -> Dupont, Francois”). The “sip execassist fac call push” parameter is used to specify the Feature Access Code (FAC) that is used to push a filtered call from the Assistant’s phone back to the Executive’s...
Page 681 Note: Upon a reboot, the initial state of the Filter softkey LED will correspond to the Executive Call Filtering state configured on the call manager. Configuring the Filter Softkey on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter Softkey on the Executive’s phone using the Mitel Web UI: 1.
Page 682 Note: If Call Forward is enabled for filtered calls, LEDs for all Filter softkeys will be turned off. Configuring the Filter Softkey on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter Softkey on the Assistant’s phone using the...
Page 683 Advanced Operational Features 1. Click on Operation->Softkeys and XML. Click on Operation-> Programmable Keys. Click on Operation->Expansion Module Keys. 2. Select a key that you want to use as a Filter activate/deactivate key. 3. In the "Type" field, select "Filter". 4.
Page 684 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide topsoftkey1 label: Filter-Stefan topsoftkey1 value: 4100 topsoftkey1 line: 1 topsoftkey2 type: filter topsoftkey2 label: Filter-John topsoftkey2 value: 4101 topsoftkey2 line: 1 For Programmable Keys prgkey1 type: filter prgkey1 value: 4100...
Page 685 Administrators simply need to configure the Speeddial key value as the FAC and label accordingly. Configuring the Initiate Call Softkey on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Softkey on the Assistant’s phone using the Mitel Web UI: 1.
Page 686 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following parameters are examples you can use to configure multiple Initiate Call Speeddial softkeys: For Bottom Softkeys softkey1 type: speeddial softkey1 label: Init softkey1 value: "#64" softkey1 line: 1...
Page 687 Advanced Operational Features For Expansion Module Softkeys expmod1 key1 type: speeddial expmod1 key1 label: Init expmod1 key1 value: "#64" expmod1 key1 line: 1 expmod1 key2 type: speeddial expmod1 key2 label: Init2 expmod1 key2 value: "#644052" expmod1 key2 line: 1 expmod1 key2 type: speeddial expmod1 key2 label: Init3 expmod1 key2 value: "#644052*4059"...
Page 688: Visitor Desk Phone Support
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide VISITOR DESK PHONE SUPPORT GENERAL OVERVIEW AND CONFIGURATION A Visitor Desk Phone (VDP) feature has been implemented allowing users the ability to log in to any VDP-configured phones and thus use that respective phone as his/her personal device for the duration of the logged in session.
Page 689: Visitor Desk Phone Settings
Advanced Operational Features This visitor account is the default account that the phone uses when a user is not logged in his/her specific account. In the above configuration example, the user would see the following initial screen: 6863i/6865i Visitor Account Example Visitor 12 Jul 12:49pm 6867i Visitor Account Example...
Page 690: Logging In And Out
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LOGGING IN AND OUT For logging in and logging out, a NOTIFY message containing an XML body that includes the parameter “subscriberLogin” or “subscriberLogout” messageType (with valid username and password values if logging in) to the phone must be triggered. The method of triggering this NOTIFY message can be phone-initiated (by configuring a “Login”...
Page 691 "Programmable Key Settings‚" on page 232, "Top Softkey Settings‚" on page 238 Creating a Login Key Using the Mitel Web UI Use the following procedure to create a Login key using the phone’s Web UI: MITEL WEB UI 1. Click on Operation > Programmable Keys (6863i/6865i) or Softkeys and XML (6867i/6869i/6873i) 2.
Page 692 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Select from Key 1 through Key 18 (6867i) or Key 24 (6869i/6873i) on the bottom keys. 3. In the Type field, select Login to apply to the key. 4. (If available/optional) In the Label field, enter a label to apply to this key (e.g. Login) 5.
Page 693: Option To Enable/Disable Rtcp
Advanced Operational Features • 0: Every time the “user config upload” time period expires and at every logout regardless of if the <user>_local.cfg has changed or not. • 1: When the “user config upload” time period expires but only if the <user>_local.cfg has changed, and at every logout regardless of if the <user>_local.cfg has changed or not.
Page 694: Option To Parse Or Ignore Refer Event Ids
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Configuring the SIP No RTP Packet Timeout Period Use the following procedure to configure the SIP No RTP packet timeout period: CONFIGURATION FILES For the specific parameters you can set in the configuration files, see Appendix A, the section, “RTP, Codec, DTMF Global Settings”...
Page 695: Micloud Telepo Music On Hold Settings
(often music) that is played back to the held party for the duration of the hold. Note: The feature is applicable to the 6800 Series SIP phones when used in conjunction with the MiCloud Telepo for Service Providers call manager.
Page 696: Uac Session Refresh Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The value “n” above corresponds to the session timer value (either defined in the “sip session timer” parameter or provided by the server). The parameter is disabled by default. Notes: 1.
Page 697: Roc Reset Behavior Settings
Advanced Operational Features Configuring ROC Reset Behavior Use the following procedure to configure the ROC reset behavior: CONFIGURATION FILES For the specific parameters you can set in the configuration files, see Appendix A, the section, “ROC Reset Behavior Settings” page 317. 6-108...
Page 698 Chapter 7 ENCRYPTED FILES ON THE IP PHONE...
Page 699: About This Chapter
About this Chapter ABOUT THIS CHAPTER This chapter provides information about encryption on the IP phones and provides methods an administrator can use to store encrypted files to a server. TOPICS This chapter covers the following topics: TOPIC PAGE Encrypted Files on the IP Phone page 7-3 •...
Page 700: Encrypted Files On The Ip Phone
Administrators use a password distribution scheme to manually pre-configure or automatically configure the phones to use the encrypted configuration with a unique key. From a Microsoft Windows command line, the System Administrator uses an Mitel-supplied configuration file encryption tool called "anacrypt.exe" to encrypt the <mac>.tuz file.
Page 701: Procedure To Encrypt Configuration Files
PROCEDURE TO ENCRYPT CONFIGURATION FILES To encrypt the IP phone configuration files (using a Microsoft Windows OS): 1. Obtain the anacrypt encryption tool (anacrypt.exe) from your Mitel representative. 2. Open a command line window application (i.e. DOS window). 3. At the prompt, enter anacrypt.exe and press <Return>.
Page 702 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Notes: 1. Configuration files that are encrypted using v3 encryption can only be decoded by phones on Release 3.3.1 (and above).Customers with v3-encrypted configuration files will lose the ability to decode the files (and in turn will lose all previously configured settings) if they downgrade their phones to any firmware release prior to 3.3.1.
Page 703: Vendor Configuration File Encryption
(provided that the unencrypted MAC-specific file is not present on the configuration server) This method of encryption does not affect the implementation of the Mitel method of file encryption. Note: The startup.cfg file is not encrypted with this feature.
Page 704 Chapter 8 UPGRADING THE FIRMWARE...
Page 705: About This Chapter
TOPICS This chapter covers the following topics: TOPIC PAGE Upgrading the Firmware page 8-3 • Using the “Firmware Update” Page in the Mitel Web UI page 8-3 • Using the Restart Feature page 8-5 • Using the Auto-Resync Feature page 8-6...
Page 706: Upgrading The Firmware
Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Set- tings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process. •...
Page 707 FTP, HTTP, or HTTPS configuration servers (dependent on the protocol you selected in step 3.) For example: 432.221.45.6. 5. In the “Path” field, enter the path location on the protocol server for where the new firmware resides. For example, C:\mitel\configserver\firmwareupgrade.
Page 708: Using The Restart Feature
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 6. In the “Port” field, enter the port number of the protocol server. For example, 80 (for HTTP) or 443 (for HTTPS). Note: This field is not applicable to the TFTP and FTP protocols.
Page 709: Using The Auto-Resync Feature
24-hour period if the files on the server have changed. This feature works with TFTP, FTP, HTTP, and HTTPS servers. An administrator can enable this feature using the Mitel Web UI or using the configuration files (startup.cfg, <model>.cfg, and <mac>.cfg).
Page 710 • auto resync days - Specifies the amount of days that the phone waits between checksync operations. In the Mitel Web UI, you can set the following parameters at the path Advanced Settings->Configuration Server->Auto-Resync: • Mode •...
Page 711 A-21. Notes: 1. If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. 2. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update. Auto-resync affects the configuration files only. However, the settings in the Mitel Web UI take precedence over the IP phone UI and the configuration files.
Page 712 Notes: 1. If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. 2. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 713 Chapter 9 TROUBLESHOOTING...
Page 714: About This Chapter
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ABOUT THIS CHAPTER This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones.
Page 715: Troubleshooting Parameters
Mitel Technical Support can then use the information gathered to perform troubleshooting tasks. LOG SETTINGS Using the configuration files or the Mitel Web UI, you can specify the location where log information will be stored for troubleshooting purposes. In the configuration files, you use the following parameters to configure log settings: •...
Page 716: Module/Debug Level Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MODULE/DEBUG LEVEL SETTINGS The Mitel IP phones provide blog module support that allows enhanced severity filtering of log calls sent as blog output. The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analysis.
Page 717 65535 In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indicator module. You can set the Module/Debug Levels using the configuration files or the Mitel Web UI.
Page 718: Support Information
Mitel Technical Support uses this support information for troubleshooting the IP phone when required. Using the Mitel Web UI and selecting “Show Task and Stack Status” displays the tasks and stack status on the IP phone. This screen also displays the Free Memory and the Max Block Free Memory currently on the phone as shown in the following illustration.
Page 719 Free Memory PERFORMING TROUBLESHOOTING TASKS Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see , the section, “Log Settings”...
Page 720 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Troubleshooting. To set log settings: 2. In the "Log IP" field, enter the IP address of the log server (i.e. the server to which log information will be transmitted).
Page 721 Free Memory on the phone, click on Show in the "Show Task and Stack Status" field. Note: The local and server configuration file information and the task and stack status information is for use by Mitel Technical Support for troubleshooting purposes. Reference...
Page 722: Watchdog Task Feature
When the phone detects a failure (i.e. a crash), it automatically reboots. You can view a WatchDog crash file using the Mitel Web UI at the path, Advanced Settings->Troubleshooting. You can enable/disable the WatchDog task using the configuration files or the Mitel Web UI. ENABLING/DISABLING WATCHDOG Use the following procedure to enable/disable the WatchDog.
Page 723 Troubleshooting Use the following procedure to enable/disable the WatchDog task for the IP Phones using the Mitel Web UI. You can also view the “Crash Log” generated by the WatchDog task using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Troubleshooting.
Page 724: System Messages Display
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SYSTEM MESSAGES DISPLAY When the phone reboots, information regarding the reboot is added to the reboot.log file and can also be viewed in the Advanced Settings->Troubleshooting->System Messages menu through the phone’s Web UI.
Page 725 Troubleshooting REBOOT CODE DESCRIPTION HttpDigestLoginAppPraxis::AppActionRestarting Reboot prompted by the detection of correct HTTP Digest login credentials. (6867i, 6869i, and 6873i) HttpDigestLoginAppText::LOGIN_RESTARTING (6863i and 6865i) OPTION::RESET (6867i, 6869i, and 6873i) Reboot prompted by erasing the local settings of the phone through the Options menu of the phone’s native UI.
Page 726: Error Messages Display
IP Phones. The IP Phone UI has a selection on the Phone Status page called, “Error Messages” at the location, Options->Phone Status->Error Messages (6863i and 6865i) or Options->Status->Error Messages (6867i, 6869i, and 6873i). The Mitel Web UI also allows you to view these error messages at the location Advanced Settings->Troubleshooting->Error Messages.
Page 727: Warning Message Display
Messages” displays on the screen. 5. When done viewing, press Back or Cancel to exit the Error Messages screen. Viewing the Error Messages Using the Mitel Web UI Use the following procedure to view the error messages, if any, that generated during startup.
Page 728: Configuration And Crash File Retrieval
An Administrator or User can manually send the files when required using the IP Phone UI or the Mitel Web UI. Each time the files are generated and uploaded, a new timestamp on the file name is created so that existing files are not overwritten on the server.
Page 729 Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of locally modified values made using the Mitel Web UI and/or the IP Phone UI. The MAC address, date, and time are specified in the file name to identify the phone sending the information, and the date and time the file was generated and sent to the server.
Page 730 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 3. Select Upload System Info and press <Enter>. The phone immediately generates the applicable Support Information files (server.cfg, local. cfg, and/or crash.gz) and sends the files to the pre-defined server. The message “Files Sent” displays.
Page 731: Tcpdump Network Packet Capture Support
For larger or long duration capture, Administrators are recommended to capture on the network side using a hub or switch with port mirroring. 2. If attempting to capture packet data relating to an issue, Mitel recommends Administrators perform multiple captures of the issue (if possible) to ensure the respective packet data is collected.
Page 732 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 2. In the Port field, enter the port or ports from where the phone should capture traffic (e.g. 5000:6000;7000). Notes: 1. The default is 5060. 2. Use a colon (i.e. ":") or hyphen (i.e. "-") to set a range. For example, 5000:6000 or 5000-6000 will capture traffic from ports 5000 through to 6000.
Page 733: Troubleshooting Solutions
Note: Your computer needs to be on the same network as your IP Phone. 2. In the URL, type: “http://<IP Address>” (where IP Address is the IP Address displayed on the phone). Your browser launches the Mitel IP Phone Firmware Recovery page. 3. Call Customer Support and request a <phone model>.st file.
Page 734: Why Does My Phone Display The "No Service" Message?
"No Service" message does not display, and the message waiting indicator (MWI) does not come on. Check that the "Registrar Server" IP address in the Mitel Web UI at Advanced Settings->Global SIP is correct. Check the "sip registrar ip" parameter in the configuration files is correct.
Page 735: Why Is My Phone Not Receiving The Tftp Ip Address From The Dhcp Server?
Option 66 (TFTP server) settings. “DHCP” on page 4 for more information on option precedence. For procedures on configuring the TFTP server using the IP phone UI and the Mitel Web UI, see Chapter 4, the section, “Configuring the Configuration Server Protocol”...
Page 736: How Do I Restart The Ip Phone?
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide HOW DO I RESTART THE IP PHONE? IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Restart Phone. 3. Press # to confirm.
Page 737: How Do I Set The Ip Phone To Factory Default?
Troubleshooting Solutions HOW DO I SET THE IP PHONE TO FACTORY DEFAULT? IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu and enter your Administrator Password (default is 22222). 3.
Page 738: How Do I Erase The Phone's Local Configuration?
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MITEL WEB UI 1. Click on Operation->Reset->Current Settings. 2. In the "Restore to Factory Defaults" field, click Restore. This restores all factory defaults, and removes any saved configuration and directory list files.
Page 739: How To Reset A User's Password?
The “Erase Local Configuration?” prompt displays. 7. Select Yes to erase the local configuration. The phone immediately erases the local configuration and automatically restarts the phone. MITEL WEB UI 1. Click on Operation->Reset->Current Settings. 2. In the "Remove Local Configuration Settings" field, click Remove.
Page 740 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Select Lock > Password. 3. Enter the current password in the <Current Password> field. 4. Press the down navigation key and enter the new password in the <New Password> field.
Page 741: How Do I Lock And Unlock The Phone?
Troubleshooting Solutions HOW DO I LOCK AND UNLOCK THE PHONE? 6863I/6865I: IP PHONE UI Lock the phone: 1. Press on the phone to enter the Options List. 2. Select Phone Lock. The prompt, “Lock the phone?” displays. 3. Press Lock to lock the phone. Unlock the phone: 1.
Page 742 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 3. Press the Phone Lock icon. The prompt, “Lock the phone?” displays. 4. Select Yes to lock the phone. Unlock the phone: 1. Press on the phone to enter the Options List.
Page 743 Appendix A CONFIGURATION PARAMETERS...
Page 744: About This Appendix
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ABOUT THIS APPENDIX This appendix describes the parameters you can set in the configuration files for the IP phones. The configuration files include startup.cfg, <model>.cfg, and <mac.cfg>. TOPICS This appendix covers the following topics:...
Page 745 About this Appendix TOPIC PAGE • Screen Saver Settings page A-64 • Background Image on Screen Saver page A-65 • Picture ID Feature page A-66 • DHSG Settings page A-67 • Live Dialpad Settings page A-67 • Live Keyboard Settings page A-68 •...
Page 746 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TOPIC PAGE • LLDP-MED and ELIN Settings page A-162 • Missed Calls Indicator Settings page A-164 • XML Settings page A-165 • Action URI Settings page A-167 • XML SIP Notify Settings page A-172 •...
Page 747 About this Appendix TOPIC PAGE • Minimum Ringer Volume page A-213 • Terminated Calls Indicator page A-213 • Directed Call Pickup (BLF or XML Call Interception) Settings page A-214 • ACD Auto-Available Timer Settings page A-216 • Mapping Key Settings page A-216 •...
Page 748 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TOPIC PAGE • Blind Transfer Setting page A-285 • Semi-Attended Transfer Settings page A-285 • Update Caller ID Setting page A-286 • Boot Sequence Recovery Mode Settings page A-287 •...
Page 749 About this Appendix TOPIC PAGE Troubleshooting Parameters page A-318 • Log Settings page A-318 • WatchDog Settings page A-320 • Crash File Retrieval page A-321...
Page 750: Setting Parameters In Configuration Files
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SETTING PARAMETERS IN CONFIGURATION FILES You can set specific configuration parameters in the configuration files for configuring you IP phone. The startup.cfg, <model>.cfg, and <mac>.cfg files are stored on the server. The startup.cfg file stores global IP phone configuration settings.
Page 751: Operational, Basic, And Advanced Parameters
CANNOT CHANGE THE NETWORK SETTINGS FROM THE IP PHONE UI. IF THE NETWORK SETTINGS BECOME MISCONFIGURED, YOU MUST USE THE MITEL WEB UI TO CONFIGURE THE NETWORK SETTINGS OR FACTORY DEFAULT THE PHONE THROUGH THE WEB UI AND THEN USE THE PHONE UI’S FULL OPTIONS MENU TO RECOVER THE...
Page 752: Network Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide NETWORK SETTINGS PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg dhcp Enables or disables DHCP. Enabling DHCP populates the required DESCRIPTION network information. The DHCP server serves the network information that the IP phone requires. If the IP phone is unable to get any required information, then you must enter it manually.
Page 753 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg default gateway The IP address of the network’s gateway or default router IP DESCRIPTION address. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66. IP address FORMAT 1.0.0.1...
Page 754 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg ethernet port 0 The send (TX) and receive (RX) method to use on Ethernet port 0 to DESCRIPTION transmit and receive data over the LAN.
Page 755: Dhcp Option Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg pc port passthru enabled Enables or disables the PC port. DESCRIPTION Integer FORMAT 1 (enable) DEFAULT VALUE 0 (disable) RANGE 1 (enable) pc port passthru enabled: 1 EXAMPLE DHCP OPTION SETTINGS OPTION 12 PARAMETER –...
Page 756 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide OPTION 60 PARAMETER – CONFIGURATION FILES dhcp opt60 extended vendor startup.cfg, <model>.cfg, <mac>.cfg class Specifies whether to send a DHCP Option 60 value consisting of the DESCRIPTION identifier value only, or an extended DHCP Option 60 value consisting of the identifier, firmware version, and bootrom version.
Page 757 Operational, Basic, and Advanced Parameters OPTION 120 PARAMETER – CONFIGURATION FILES use dhcp option 120 startup.cfg, <model>.cfg, <mac>.cfg Enables support for DHCP Option 120 on the IP phones. DHCP DESCRIPTION Option 120 allows SIP clients to locate a local SIP server (i.e. outbound proxy server) that can be used for all outbound SIP requests.
Page 758: Password Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide OPTIONS 132 - TRANSFER VLAN ID ASSIGNMENT USING DHCP PARAMETER – CONFIGURATION FILES dhcp option 132 vlan id startup.cfg, <model>.cfg, <mac>.cfg enabled Enables the phone to transport the VLAN ID parameter in the DHCP DESCRIPTION protocol.
Page 759 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES options password enabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables password protection of the Options key on the DESCRIPTION IP phone. If enabled, upon pressing the Options key, a user has to enter a password at the IP phone UI.
Page 760: Emergency Dial Plan Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide EMERGENCY DIAL PLAN SETTINGS PARAMETER – CONFIGURATION FILES emergency dial plan startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify an emergency number to use on your IP phone DESCRIPTION so a caller can contact emergency services in the local area when required.
Page 761: Emergency Call Behavior Settings
Operational, Basic, and Advanced Parameters EMERGENCY CALL BEHAVIOR SETTINGS PARAMETER – CONFIGURATION FILES emergency call connection startup.cfg, <model>.cfg, <mac>.cfg hold enabled If enabled, this parameter changes the behavior of the IP phones DESCRIPTION when an emergency call (i.e. a call made to an emergency number matching one of the values defined in the “emergency dial plan”...
Page 762: Mitel Web Ui Settings
CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg web interface enabled Enables or disables the Mitel Web UI interface for a single IP phone DESCRIPTION when this parameter is entered in the <mac>.cfg file. Enables or disables the Mitel Web UI interface for all phones when this parameter is placed in the startup.cfg file.
Page 763: Configuration Server Settings
Operational, Basic, and Advanced Parameters CONFIGURATION SERVER SETTINGS PARAMETER – CONFIGURATION FILES download protocol startup.cfg, <model>.cfg, <mac>.cfg Protocol to use for downloading new versions of software to the IP DESCRIPTION phone. Text FORMAT TFTP DEFAULT VALUE TFTP RANGE HTTP HTTPS download protocol: HTTPS EXAMPLE PARAMETER –...
Page 764 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES alternate tftp server startup.cfg, <model>.cfg, <mac>.cfg The alternate TFTP server’s IP address or qualified domain name. DESCRIPTION This will become effective after this configuration file has been downloaded into the phone.
Page 765 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ftp server startup.cfg, <model>.cfg, <mac>.cfg The FTP server’s IP address or network host name. This will become DESCRIPTION effective after this configuration file has been downloaded into the phone. Optional: You can also assign a username and password for access to the FTP server.
Page 766 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ftp password startup.cfg, <model>.cfg, <mac>.cfg The password to enter for accessing the FTP server. This will DESCRIPTION become effective after this configuration file has been downloaded into the phone.
Page 767 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES http port startup.cfg, <model>.cfg, <mac>.cfg Specifies the HTTP port that the server uses to load the DESCRIPTION configuration to the phone over HTTP. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 768 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES https port startup.cfg, <model>.cfg, <mac>.cfg Specifies the HTTPS port that the server uses to load the DESCRIPTION configuration to the phone over HTTPS. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 769 Notes: • If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 770 • The resync time is based on the local time of the IP phone. • The value of 00:00 is 12:00 A.M. • When selecting a value for this parameter in the Mitel Web UI, the values are in 30-minute increments only.
Page 771 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES auto resync days startup.cfg, <model>.cfg, <mac>.cfg Specifies the amount of days that the phone waits between DESCRIPTION checksync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time.
Page 772: Multiple Configuration Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MULTIPLE CONFIGURATION SERVER SETTINGS PARAMETER – CONFIGURATION FILES firmware server startup.cfg, <model>.cfg, <mac>.cfg Specifies either a full or partial URL of a server (other than the DESCRIPTION original configuration server) from which the phones in the network get their firmware.
Page 773: Rport Setting
Operational, Basic, and Advanced Parameters RPORT SETTING PARAMETER – CONFIGURATION FILES sip rport startup.cfg, <model>.cfg, <mac>.cfg Allows you to enable (1) or disable (0) the use of Rport on the IP DESCRIPTION phone. “Rport” in RFC 3581, allows a client to request that the server send the response back to the source IP address and the port from which the request came.
Page 774: Local Sip Tls Port
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LOCAL SIP TLS PORT PARAMETER – CONFIGURATION FILES sip local tls port startup.cfg, <model>.cfg, <mac>.cfg Specifies the local source port (SIPS/TLS) from which the phone DESCRIPTION sends SIP messages. Numeric...
Page 775: Https Client And Server Settings
Operational, Basic, and Advanced Parameters HTTPS CLIENT AND SERVER SETTINGS PARAMETER – CONFIGURATION FILES https client method startup.cfg, <model>.cfg, <mac>.cfg Defines the security method that the client advertises to the server DESCRIPTION during the Secure Socket Layer (SSL) handshake. Available options are: •...
Page 776: Https Server Certificate Validation Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES https block http post xml startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the blocking of XML scripts from HTTP POSTs. DESCRIPTION Some client applications use HTTP POSTs to transfer XML scripts.
Page 777 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES https validate expires startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the HTTPS validation of the expiration of the DESCRIPTION certificates. When this parameter is set to 1, the HTTPS client verifies whether or not a certificate has expired prior to accepting the certificate.
Page 778 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES https user certificates startup.cfg, <model>.cfg, <mac>.cfg Specifies a file name for a .PEM file located on the configuration DESCRIPTION server. This file contains the User-provided certificates in PEM format.
Page 779: Virtual Local Area Network (Vlan) Settings
Operational, Basic, and Advanced Parameters VIRTUAL LOCAL AREA NETWORK (VLAN) SETTINGS GLOBAL PARAMETERS PARAMETER – CONFIGURATION FILES tagging enabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables VLAN on the IP phones. This is a global setting. DESCRIPTION Boolean FORMAT 0 (false) DEFAULT VALUE 0 (false) RANGE...
Page 780 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LAN PORT (ETHERNET PORT 0) PARAMETERS PARAMETER – CONFIGURATION FILES vlan id startup.cfg, <model>.cfg, <mac>.cfg Allows you to configure a VLAN ID that associates with the physical DESCRIPTION Ethernet Port 0 (LAN port).
Page 781 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES tos priority map startup.cfg, <model>.cfg, <mac>.cfg This parameter is based on the Type of Service (ToS), Differentiated DESCRIPTION Services Code Point (DSCP) setting for SIP (tos sip parameter), RTP (tos rtp parameter) and RTCP (tos rtcp parameter). It is the mapping between the DSCP value and the VLAN priority value for SIP, RTP, and RTCP packets.
Page 782 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PC PORT (ETHERNET PORT 1) PARAMETERS PARAMETER – CONFIGURATION FILES vlan id port 1 startup.cfg, <model>.cfg, <mac>.cfg Allows you to configure a VLAN ID that associates with the physical DESCRIPTION Ethernet Port 1 (PC port).
Page 783: Rtcp Summary Reports
Operational, Basic, and Advanced Parameters RTCP SUMMARY REPORTS GLOBAL PARAMETERS PARAMETER – CONFIGURATION FILES sip rtcp summary reports startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not to send of RTCP summary reports. DESCRIPTION You must restart the phone after setting a value for this parameter. Boolean FORMAT DEFAULT VALUE...
Page 784: Line Parameters
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LINE PARAMETERS PARAMETER – CONFIGURATION FILES sip lineN rtcp summary reports startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enables/disables the specified line number on the phone for which DESCRIPTION to send the RTCP summary reports.
Page 785: Type Of Service (Tos)/Dscp Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN rtcp summary report startup.cfg, <model>.cfg, <mac>.cfg collector port (where N = line number) Per-line parameter specifying the port address of the server DESCRIPTION receiving the RTCP summary reports. Note: You must restart the phone after setting a value for this parameter.
Page 786: Time And Date Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES tos rtcp startup.cfg, <model>.cfg, <mac>.cfg The Differentiated Services Code Point (DSCP) for RTCP packets. DESCRIPTION Integer FORMAT DEFAULT VALUE 0-63 RANGE tos rtcp: 3 EXAMPLE TIME AND DATE SETTINGS PARAMETER –...
Page 787 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst config startup.cfg, <model>.cfg, <mac>.cfg Enables/disables the use of daylight savings time. DESCRIPTION Integer FORMAT DEFAULT VALUE 0 - OFF RANGE 1 - 30 min summertime 2 - 1 hr summertime 3 - automatic dst config: 0 EXAMPLE...
Page 788 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TIME ZONE NAME PARAMETER – CONFIGURATION FILES time zone name startup.cfg, <model>.cfg, <mac>.cfg Assigns a time zone name to the time server. DESCRIPTION The Custom option allows you to customize additional time zone parameters.
Page 789 Operational, Basic, and Advanced Parameters TIME ZONE NAME/TIME ZONE CODE TABLE TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AR-Saudi Arabia AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth AW-Aruba...
Page 790 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco...
Page 791 Operational, Basic, and Advanced Parameters TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Dhcp EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince...
Page 792 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat...
Page 793 Operational, Basic, and Advanced Parameters TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SA-Saudi Arabia SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern...
Page 794: Time Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TIME SERVER SETTINGS PARAMETER – CONFIGURATION FILES time server disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the time server. This parameter affects the time DESCRIPTION server1, time server2, and time server3 parameters. Setting this parameter to 0 allows the use of the configured Time Server(s).
Page 795: Custom Time Zone And Dst Settings
For DHCP to automatically populate this parameter, your DHCP server must support Option 42. IP address or qualified domain name FORMAT 3.mitel.pool.ntp.org DEFAULT VALUE RANGE time server3: 192.168.0.5 EXAMPLE CUSTOM TIME ZONE AND DST SETTINGS Note: To use the parameters in this section, the “time zone name”...
Page 796 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Any positive or negative Integers: RANGE 720 (GMT minus 12 hours) 660 (GMT minus 11 hours) 600 (GMT minus 10 hours) 540 (GMT minus 9 hours - Alaska Standard Time North America)
Page 797 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst minutes startup.cfg, <model>.cfg, <mac>.cfg The number of minutes to add during Daylight Saving Time. Valid DESCRIPTION values are a positive integer between 0 to 60. Integer FORMAT DEFAULT VALUE 0-60 RANGE dst minutes: 60 EXAMPLE...
Page 798 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Absolute Time PARAMETER – CONFIGURATION FILES dst start month startup.cfg, <model>.cfg, <mac>.cfg The month that DST starts. Valid values are 1 to 12 (January to DESCRIPTION December). Integer FORMAT DEFAULT VALUE...
Page 799 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst start day startup.cfg, <model>.cfg, <mac>.cfg The day of the month that DST starts. Valid values are 1 to 31. DESCRIPTION Integer FORMAT DEFAULT VALUE 1-31 RANGE dst start day: 1 EXAMPLE PARAMETER –...
Page 800 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Relative Time PARAMETER – CONFIGURATION FILES dst start month startup.cfg, <model>.cfg, <mac>.cfg The month that DST starts. Valid values are 1 to 12 (January to DESCRIPTION December). Integer FORMAT DEFAULT VALUE...
Page 801 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst start week startup.cfg, <model>.cfg, <mac>.cfg The week in the specified month in which DST starts. Valid value is DESCRIPTION a positive or negative integer from 1 to 5. Integer FORMAT DEFAULT VALUE 1 = first full week of month RANGE...
Page 802 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES dst start day startup.cfg, <model>.cfg, <mac>.cfg The day of the specified week in the specified month that DST starts DESCRIPTION on. Valid values are an integer from 1 to 7.
Page 803: Backlight Mode Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst end hour startup.cfg, <model>.cfg, <mac>.cfg The hour that DST ends. Valid values are an integer from 0 DESCRIPTION (midnight) to 23. Integer FORMAT DEFAULT VALUE 0 (midnight) to 23 RANGE dst end hour: 23 EXAMPLE BACKLIGHT MODE SETTINGS...
Page 804: Brightness Level Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BRIGHTNESS LEVEL SETTINGS Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES brightness level startup.cfg, <model>.cfg, <mac>.cfg Specifies the brightness level when the phone is active.
Page 805: Background Image On Idle Screen
Operational, Basic, and Advanced Parameters BACKGROUND IMAGE ON IDLE SCREEN Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES background image startup.cfg, <model>.cfg, <mac>.cfg Specifies the location of the background image for the idle screen on DESCRIPTION 6867i, 6869i, and 6873i phones.
Page 806: Screen Saver Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES idle screen font color startup.cfg, <model>.cfg, <mac>.cfg Specifies the font color of the date, time, and status message text on DESCRIPTION the home/idle screen of the 6867i, 6869i, and 6873i IP phones.
Page 807: Background Image On Screen Saver
Operational, Basic, and Advanced Parameters BACKGROUND IMAGE ON SCREEN SAVER PARAMETER – CONFIGURATION FILES screen saver background startup.cfg, <model>.cfg, <mac>.cfg image Specifies the location and file name of the background image for the DESCRIPTION screen saver on 6867i, 6869i, and 6873i phones. Requirements are as follows: •...
Page 808: Picture Id Feature
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PICTURE ID FEATURE Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES image server uri startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify the server URI where pictures are stored for...
Page 809: Dhsg Settings
Operational, Basic, and Advanced Parameters DHSG SETTINGS Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only. PARAMETER – CONFIGURATION FILES dhsg startup.cfg, <model>.cfg, <mac>.cfg Enables and disables the DHSG headset support on the phone. DESCRIPTION Note: The phones that support DHSG are the 6865i, 6867i, and 6869i. For more information about installing a DHSG headset on your phone, see your IP Phone-Specific Installation Guide.
Page 810: Live Keyboard Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LIVE KEYBOARD SETTINGS PARAMETER – CONFIGURATION FILES live keyboard startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not an alphabetic character key press on a DESCRIPTION K680i keyboard attached to an idle 6867i or 6869i SIP phone should launch the Directory search function.
Page 811: Sip Local Dial Plan Settings
“x+#|xx+*”. If this is the case, the Administrator cannot change the dial plan from the configuration files. The dial plan must be changed from the Mitel Web UI. sip dial plan: "X+#|XXX+*"...
Page 812 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip dial plan terminator startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not pressing the hash/pound (i.e. "#") key, while DESCRIPTION performing an outgoing call on an open line, should be sent as %23 to the proxy in the dial string or if the key should be used as a dial plan terminator (i.e.
Page 813: Sip Outbound Support
Operational, Basic, and Advanced Parameters SIP OUTBOUND SUPPORT PARAMETER – CONFIGURATION FILES sip outbound support startup.cfg, <model>.cfg, <mac>.cfg Enables and disables whether or not the phone uses Draft 15 DESCRIPTION (draft-ietf-sip-outbound-15) support for SIP outbound packets. A SIP User Agent (UA) behind a firewall, reuses an existing connection (usually the REGISTER outbound connection) for the inbound request if the proxy supports it.
Page 814: Sip Basic, Global Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SIP BASIC, GLOBAL SETTINGS SIP GLOBAL AUTHENTICATION SETTINGS PARAMETER – CONFIGURATION FILES sip screen name startup.cfg, <model>.cfg, <mac>.cfg Used to display text on the screen of the phone. You may want to set DESCRIPTION this parameter to display the user’s name of the phone.
Page 815 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip display name startup.cfg, <model>.cfg, <mac>.cfg Used in the display name field of the From SIP header field. Some DESCRIPTION IP PBX systems use this as the caller’s ID and some may overwrite this with the string that is set at the PBX system.
Page 816 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES mask sip password startup.cfg, <model>.cfg, <mac>.cfg Enables the enhanced security feature whereby a user’s SIP DESCRIPTION account password is hidden/masked in the server.cfg and local.cfg files (downloaded from the IP phone’s Web UI troubleshooting page for debug purposes).
Page 817: Call Waiting Settings
Operational, Basic, and Advanced Parameters CALL WAITING SETTINGS PARAMETER – CONFIGURATION FILES call waiting startup.cfg, <model>.cfg, <mac>.cfg Allows you to enable or disable Call Waiting on the IP phone. DESCRIPTION If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Page 818 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES call waiting tone period startup.cfg, <model>.cfg, <mac>.cfg Specifies the time period, in seconds, that the call waiting tone is DESCRIPTION audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter.
Page 819 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip backup proxy ip startup.cfg, <model>.cfg, <mac>.cfg The IP address of the backup SIP proxy server for which the IP DESCRIPTION phone uses when the primary SIP proxy is unavailable. IP address or fully qualified Domain Name FORMAT 0.0.0.0 DEFAULT VALUE...
Page 820 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip registrar ip startup.cfg, <model>.cfg, <mac>.cfg The address of the registrar for which the IP phone uses to send DESCRIPTION REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone.
Page 821 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip backup registrar ip startup.cfg, <model>.cfg, <mac>.cfg The address of the backup registrar (typically, the backup SIP proxy) DESCRIPTION for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable.
Page 822: Backup Outbound Proxy (Global Settings)
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BACKUP OUTBOUND PROXY (GLOBAL SETTINGS) PARAMETER – CONFIGURATION FILES sip backup outbound proxy startup.cfg, <model>.cfg, <mac>.cfg The IP address or domain name of the backup outbound SIP proxy DESCRIPTION server for which the IP phone uses when the primary SIP proxy is unavailable.
Page 823: Sip Basic, Per-Line Settings
Operational, Basic, and Advanced Parameters SIP BASIC, PER-LINE SETTINGS The following parameters are SIP per-line settings. The value of "N" is 1 - 24 or 1-2 depending on your model phone. SIP PER-LINE AUTHENTICATION SETTINGS PARAMETER – CONFIGURATION FILES sip lineN screen name startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Used to display text on the screen of the phone.
Page 824 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN user name startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Used in the name field of the SIP URI for the IP phone and for DESCRIPTION registering the IP phone at the registrar.
Page 825 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN password startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The password that will be used to register at the registrar. DESCRIPTION Text FORMAT DEFAULT VALUE Up to 20 alphanumeric characters RANGE sip line1 password: 12345 EXAMPLE...
Page 826 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN bla number startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to assign a phone number that is shared on specific lines DESCRIPTION on the IP phone.
Page 827 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN mode startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to configure the mode of the line. Applicable values are: DESCRIPTION • Generic - Normal line • BroadSoft SCA - Shared Call/Line Appearances (SCA) line for BroadWorks network (call activity can go to more than one phone) •...
Page 828 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SIP PER-LINE CALL WAITING SETTING PARAMETER – CONFIGURATION FILES sip lineN call waiting startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to enable or disable Call Waiting on the IP phone on a per DESCRIPTION line basis.
Page 829 Operational, Basic, and Advanced Parameters SIP PER-LINE NETWORK SETTINGS PARAMETER – CONFIGURATION FILES sip lineN proxy ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The IP address of the SIP proxy server for which the IP phone uses DESCRIPTION to send all SIP requests.
Page 830 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN backup proxy port startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The backup proxy’s port number. DESCRIPTION Integer FORMAT DEFAULT VALUE RANGE sip line1 backup proxy port: 5060 EXAMPLE PARAMETER –...
Page 831 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN registrar ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The address of the registrar for which the IP phone uses to send DESCRIPTION REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone.
Page 832 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN backup registrar ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The address of the backup registrar (typically, the backup SIP proxy) DESCRIPTION for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable.
Page 833: Backup Outbound Proxy (Per-Line Settings)
Use this parameter to configure the sip backup outbound proxy on a per-line basis. IP address or fully qualified Domain Name FORMAT 0.0.0.0 DEFAULT VALUE RANGE sip line1 backup outbound proxy: drax.us.mitel.com EXAMPLE PARAMETER – CONFIGURATION FILES sip lineN backup outbound startup.cfg, <model>.cfg, <mac>.cfg proxy port...
Page 834: Bla Support For Mwi
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BLA SUPPORT FOR MWI PARAMETER – CONFIGURATION FILES sip mwi for bla account startup.cfg, <model>.cfg, <mac>.cfg Enables or disables a BLA configured line to send an MWI DESCRIPTION SUBSCRIBE message for the BLA account.
Page 835: Centralized Conferencing Settings
Operational, Basic, and Advanced Parameters PER-LINE SETTING PARAMETER – CONFIGURATION FILES sip lineN sca bridging startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enables/disables SCA bridging on the phone-side on a per-account DESCRIPTION basis using a specific SCA-configured line. Note: You must restart the phone after setting a value for this parameter.
Page 836 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PER-LINE SETTING PARAMETER – CONFIGURATION FILES sip lineN centralized conf startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enable or disable per-line SIP centralized conferencing for an IP DESCRIPTION phone as follows: •...
Page 837: Custom Ad-Hoc Conference
Operational, Basic, and Advanced Parameters CUSTOM AD-HOC CONFERENCE PARAMETER – CONFIGURATION FILES custom adhoc conference startup.cfg, <model>.cfg, <mac>.cfg Enables/disables the phone to interoperate with Genband Call DESCRIPTION Manager for ad-hoc conference. Boolean FORMAT 0 (disabled) DEFAULT VALUE 0 (disabled) RANGE 1 (enabled) custom adhoc conference: 1 EXAMPLE...
Page 838: Conference/Transfer In Live Dial Mode
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CONFERENCE/TRANSFER IN LIVE DIAL MODE PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg confxfer live dial Enables/disables support for live dial mode when initiating a DESCRIPTION conference call or transfer. Integer...
Page 839 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES http digest password startup.cfg, <model>.cfg, <mac>.cfg Specifies the password to use for HTTP/HTTPS digest DESCRIPTION authentication. The server uses this password for authentication purposes when loading configuration to the phone over HTTP/HTTPS. This parameter initiates a “Username/Password”...
Page 840: Advanced Sip Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ADVANCED SIP SETTINGS PARAMETER – CONFIGURATION FILES sip explicit mwi subscription startup.cfg, <model>.cfg, <mac>.cfg If the IP phone has a message waiting subscription with the Service DESCRIPTION Provider, a Message Waiting Indicator (MWI) (LED or display icon) tells the user there is a message on the IP Phone.
Page 841 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip send line startup.cfg, <model>.cfg, <mac>.cfg Adds an "Aastra-Line:" header to the SIP REGISTER messages DESCRIPTION sent from the phone to the call server, where the value is the line number that is being registered. Boolean FORMAT 0 (disabled)
Page 842 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip T2 timer startup.cfg, <model>.cfg, <mac>.cfg This timer is a SIP transaction layer timer defined in RFC 3261. Description Timer 2 represents the amount of time, in milliseconds, a non-INVITE server transaction takes to respond to a request.
Page 843 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip transport protocol startup.cfg, <model>.cfg, <mac>.cfg The protocol that the IP phone uses to send out SIP messages. DESCRIPTION Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls”...
Page 844 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip registration timeout retry startup.cfg, <model>.cfg, <mac>.cfg timer Specifies the length of time, in seconds, that the phone waits until it DESCRIPTION re-attempts to register after a REGISTER message times out.
Page 845 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip subscription timeout retry startup.cfg, <model>.cfg, <mac>.cfg timer Applicable for all event packages, this parameter controls how long DESCRIPTION the phone delays then retries a subscription when a SUBSCRIBE request is responded with a 408 (timeout) or 503 (service unavailable) error code.
Page 846 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip acd subscription period startup.cfg, <model>.cfg, <mac>.cfg Specifies the time period, in seconds, that the IP phone DESCRIPTION re-subscribes the Automatic Call Distribution (ACD) subscription service after a software/firmware upgrade or after a reboot of the 6865i, 6867i, 6869i, and 6873i IP phone.
Page 847: As-Feature-Event Subscription Settings
Operational, Basic, and Advanced Parameters AS-FEATURE-EVENT SUBSCRIPTION SETTINGS PARAMETER – CONFIGURATION FILES sip lineN as-feature-event startup.cfg, <model>.cfg, <mac>.cfg subscription (where N = line number) Enables or disables the specified line with the BroadSoft’s DESCRIPTION server-side DND, CFWD, or ACD features. Boolean FORMAT 0 (disable)
Page 848: Transport Layer Security (Tls) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide TRANSPORT LAYER SECURITY (TLS) SETTINGS To configure TLS, you must enter the “sip transport protocol” parameter with a value of “4” (TLS). See the “sip transport protocol” description on page A-101.
Page 849 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip persistent tls keep alive startup.cfg, <model>.cfg, <mac>.cfg Description When enabled, the configured value indicates frequency (in seconds) that phone will send the keep alive messages. Integer FORMAT Default Value Range 0 (Disabled) 15-3600 Note: The real time interval will vary between 80% and 100% of the...
Page 850 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sips root and intermediate startup.cfg, <model>.cfg, <mac>.cfg certificates Allows you to specify the SIP Root and Intermediate Certificate files DESCRIPTION to use when the phone uses the TLS transport protocol to setup a call.
Page 851 If you do not specify a filename, the download fails. See examples for each below. Note: The certificate file must use the format “.pem”. To create specific certificate files to use on your IP phone, contact Mitel Technical Support. <filename>.pem...
Page 852 If you do not specify a filename, the download fails. See examples for each below. Note: The key file must use the format “.pem”. To create specific private key files to use on your IP phone, contact Mitel Technical Support. <filename>.pem...
Page 853 If you do not specify a filename, the download fails. See examples for each below. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. <file name>.pem...
Page 854: X Support Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide 802.1X SUPPORT SETTINGS Use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password •...
Page 855 CONFIGURATION FILES identity startup.cfg, <model>.cfg, <mac>.cfg Specifies the identity or username used for authenticating the phone. DESCRIPTION Note: The value you enter for this parameter also displays in the Mitel Web UI at the path Advanced Settings->802.1x Support->General->Identity. String FORMAT...
Page 856 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES 802.1x root and intermediate startup.cfg, <model>.cfg, <mac>.cfg certificates Specifies the file name that contains the root and intermediate DESCRIPTION certificates related to the local certificate. You can use this parameter in three ways: •...
Page 857 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES 802.1x local certificate startup.cfg, <model>.cfg, <mac>.cfg Specifies the file name that contains the local certificate. Description You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server •...
Page 858 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES 802.1x trusted certificates startup.cfg, <model>.cfg, <mac>.cfg Specifies the file name that contains the trusted certificates. DESCRIPTION You can use this parameter in three ways: • To download no certificates •...
Page 859: Rtp, Codec, Dtmf Global Settings
Operational, Basic, and Advanced Parameters RTP, CODEC, DTMF GLOBAL SETTINGS GLOBAL SETTINGS PARAMETER – CONFIGURATION FILES sip rtp port startup.cfg, <model>.cfg, <mac>.cfg Indicates the port through which the RTP packets are sent. This DESCRIPTION value must specify the beginning of the RTP port range on the gateway or router.
Page 860 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES rtcp enable startup.cfg, <model>.cfg, <mac>.cfg Enables or disables Real-Time Transport Control Protocol (RTCP) DESCRIPTION functionality. Boolean FORMAT 1 (Enabled) DEFAULT VALUE 0 - 1 RANGE 0 (Disabled)
Page 861 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip amr codec payload format startup.cfg, <model>.cfg <mac>.cfg Specifies the payload format for the AMR/AMR-WB codec. DESCRIPTION Integer FORMAT DEFAULT VALUE RANGE 0 (Enable bandwidth efficient mode per RFC, no octet-aligned header is in the INVITE SDP [default]).
Page 862 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip amr wb codec mode set startup.cfg, <model>.cfg <mac>.cfg Specifies the list of mode sets supported and also the preferred DESCRIPTION mode to use if multiple modes are supported by both sides.
Page 863 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip customized codec startup.cfg, <model>.cfg, <mac>.cfg Specifies a customized codec preference list which allows you to DESCRIPTION select the preferred codecs for this IP phone. You can enter up to 10 codec preferences.
Page 864 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip dtmf method startup.cfg, <model>.cfg, <mac>.cfg Sets the Dual-tone multifrequency (DTMF) method to use on the IP DESCRIPTION phone. “"Out-of-Band DTMF and DTMF Method‚" on Note: page 91”...
Page 865 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip silence suppression startup.cfg, <model>.cfg, <mac>.cfg Silence suppression is enabled by default on the IP phones. The DESCRIPTION phone negotiates whether or not to use silence suppression. Disabling this feature forces the phone to ignore any negotiated value.
Page 866 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES sip lineN dtmf method startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Sets the Dual-tone multifrequency (DTMF) method to use on the IP DESCRIPTION phone for a specific line.
Page 867: Autodial Settings
Operational, Basic, and Advanced Parameters AUTODIAL SETTINGS Global Settings PARAMETER – CONFIGURATION FILES sip autodial number startup.cfg, <model>.cfg, <mac>.cfg Globally specifies the SIP phone number that the IP phone autodials DESCRIPTION when the handset is lifted from the phone cradle. An empty (blank) value disables autodial on the phone.
Page 868 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES sip lineN autodial number startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) On a per-line basis, this parameter specifies the SIP phone number DESCRIPTION that the IP phone autodials when the handset is lifted from the phone cradle.
Page 869: Voicemail Settings
Operational, Basic, and Advanced Parameters VOICEMAIL SETTINGS PARAMETER – CONFIGURATION FILES sip lineN vmail startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Use this parameter in the <mac>.cfg file to configure the phone to DESCRIPTION dial a specific number to access an existing voicemail account on a Service Provider’s server.
Page 870: Sca Voicemail Indicator Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide SCA VOICEMAIL INDICATOR SETTINGS PARAMETER – CONFIGURATION FILES voice mail indicator startup.cfg, <model>.cfg, <mac>.cfg Controls which visual indicators are displayed on the IP phone when DESCRIPTION voicemail messages are pending on SCA-configured lines.
Page 871: Enhanced Directory Settings
Operational, Basic, and Advanced Parameters ENHANCED DIRECTORY SETTINGS CSV DIRECTORY SETTINGS PARAMETER – CONFIGURATION FILES directory 1 startup.cfg, <model>.cfg, <mac>.cfg The name of the first CSV-based directory list file that you can DESCRIPTION download from the configuration server. You can use this parameter in three ways: •...
Page 872 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES directory 2 startup.cfg, <model>.cfg, <mac>.cfg The name of the second CSV-based directory list file that you can DESCRIPTION download from the configuration server. You can use this parameter in three ways: •...
Page 873 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES directory 1 name startup.cfg, <model>.cfg, <mac>.cfg Specifies the folder name of the directory defined in the “directory 1” DESCRIPTION parameter. Alphanumeric characters FORMAT Corporate DEFAULT VALUE RANGE directory 1 name: Office EXAMPLE PARAMETER –...
Page 874 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES directory 2 enabled startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not the directory defined in the “directory 2” DESCRIPTION parameter should be enabled to be accessed on the phone.
Page 875 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES exchange path startup.cfg, <model>.cfg, <mac>.cfg Configures a custom Exchange Web Services (EWS) path on the DESCRIPTION Exchange server hosting the EWS managed API. By default the path is "ews/exchange.asmx" on a typical Microsoft Exchange installation.
Page 876 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES exchange contacts name startup.cfg, <model>.cfg, <mac>.cfg Specifies the folder name of the Microsoft Exchange directory when DESCRIPTION enabled. Alphanumeric characters FORMAT Exchange Contacts DEFAULT VALUE RANGE...
Page 877 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES exchange contacts resync startup.cfg, <model>.cfg, <mac>.cfg days Specifies the amount of days that the phone waits between Microsoft DESCRIPTION Exchange directory resync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time.
Page 878 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide BROADSOFT XSI DIRECTORY SETTINGS PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg xsi ip Specifies the Xsi Enterprise Directory credentials (if applicable) and DESCRIPTION IP address or Fully Qualified Domain Name (FQDN) of the Xsi...
Page 879 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg Specifies the port used for communicating with the Xsi server. DESCRIPTION Integer FORMAT 80 (when protocol used is HTTP) DEFAULT VALUE 443 (when protocol used is HTTPs) Any valid port RANGE xsi port: 8080...
Page 880 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES xsi enterprise directory startup.cfg, <model>.cfg, <mac>.cfg enabled Specifies whether or not the BroadSoft Xsi Enterprise Directory DESCRIPTION should be enabled to be accessed on the phone.
Page 881 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi group common directory startup.cfg, <model>.cfg, <mac>.cfg enabled Specifies whether or not the BroadSoft Xsi Group Common Directory DESCRIPTION should be enabled to be accessed on the phone. Boolean FORMAT DEFAULT VALUE 0 (Disabled) RANGE 1 (Enabled)
Page 882 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES xsi enterprise common startup.cfg, <model>.cfg, <mac>.cfg directory name Specifies the folder name of the BroadSoft Xsi Enterprise Common DESCRIPTION Directory when enabled. Alphanumeric characters FORMAT Enterprise Common Directory...
Page 883 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi resync time startup.cfg, <model>.cfg, <mac>.cfg Sets the time of day in a 24-hour period for the IP phone to update DESCRIPTION the BroadSoft Xsi directories. This parameter works with TFTP, FTP, HTTP and HTTPS servers. Notes: •...
Page 884 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES xsi resync max delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the maximum time, in minutes, the phone waits past the DESCRIPTION scheduled time before starting a BroadSoft Xsi directory checksync.
Page 885 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap server startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP server hostname or IP address. This parameter DESCRIPTION handles multiple values, in the format “username:password@ldapserver:port”, where: • username for authentication (optional, if not provided anonymous connection or user inputted username will be used) •...
Page 886 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap resync time startup.cfg, <model>.cfg, <mac>.cfg Sets the time of day in a 24-hour period for the IP phone to update DESCRIPTION the LDAP directory. This parameter works with TFTP, FTP, HTTP and HTTPS servers.
Page 887 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap resync max delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the maximum time, in minutes, the phone waits past the DESCRIPTION scheduled time before starting an LDAP directory checksync. Integer FORMAT DEFAULT VALUE 0-1439 RANGE ldap resync max delay: 20...
Page 888 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap search scope startup.cfg, <model>.cfg, <mac>.cfg Used to set the search scope. A "base" search is performed only on DESCRIPTION the baseDN, a "onelevel" search is performed on the baseDN and the first sublevel, and a "subtree"...
Page 889 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap use ISO-8859-1 encoding startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not the LDAP directory the phone is configured DESCRIPTION to use ISO-8859-1 or UTF-8 encoding. If the LDAP directory utilizes ISO-8859-1 encoding and the parameter is set to “1”, the phone will transcode any characters using diacritical marks from the ISO-8859-1 character set to the equivalent UTF-8 characters, correcting any character encoding issues.
Page 890 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap company attribute list astra.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP company name (e.g. Mitel) for the attribute list. DESCRIPTION If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 891 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap business street attribute startup.cfg, <model>.cfg, <mac>.cfg list Specifies the LDAP business street (e.g. Snow Blvd.) for the attribute DESCRIPTION list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 892 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap business postal code startup.cfg, <model>.cfg, <mac>.cfg attribute list Specifies the LDAP business postal code (e.g. L4K 4N9) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 893 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap home city attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home city (e.g. Frisco) for the attribute list. If this DESCRIPTION parameter contains more than one value, only the first matching value will be selected in the record.
Page 894 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap home country attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home country (e.g. U.S.A) for the attribute list. If DESCRIPTION this parameter contains more than one value, only the first matching value will be selected in the record.
Page 895 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap home phone 1 attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home phone 1 (e.g. 1-416-468-3266) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 896 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ldap other phone attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP other phone (e.g. 1-416-468-3269) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 897 CONFIGURATION FILES ldap email 3 attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP email 3 (e.g. j.doe@mitel.com) for the attribute DESCRIPTION list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 898 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES directory display name order startup.cfg, <model>.cfg, <mac>.cfg Specifies the order in which a directory contact’s name is displayed DESCRIPTION on screen. Integer FORMAT DEFAULT VALUE 0 - 1...
Page 899: Directory Loose Number Matching
Operational, Basic, and Advanced Parameters DIRECTORY LOOSE NUMBER MATCHING PARAMETER – CONFIGURATION FILES directory digits match startup.cfg, <model>.cfg, <mac>.cfg Specifies how many digits of an incoming call’s phone number the DESCRIPTION phone will take into consideration when performing a directory lookup. Integer FORMAT DEFAULT VALUE...
Page 900: Missed/Received Callers List Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MISSED/RECEIVED CALLERS LIST SETTINGS PARAMETER – CONFIGURATION FILES callers list disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the Missed/Received Callers List. DESCRIPTION If this parameter is set to 0, the Missed/Received Callers List can be accessed by all users.
Page 901: Call Forward Settings
DESCRIPTION parameter is set to 0, a user and administrator can configure Call Forwarding via the Mitel Web UI and the IP Phone UI using the "Call Forward" options. If this parameter is set to 1, all "Call Forward" options are removed from the Mitel Web UI and the IP Phone UI, preventing the ability to configure Call Forwarding.
Page 902: Call Forward Key Mode Settings
(All, Busy, and/or No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make...
Page 903: Pin Suppression
Operational, Basic, and Advanced Parameters Example: The following is an example of configuring the CFWD key mode in the configuration files: call forward key mode: 2 softkey1 type: callforward softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for CFWD on line 1 (account 1) with a “custom” configuration.
Page 904: Lldp-Med And Elin Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide LLDP-MED AND ELIN SETTINGS PARAMETER – CONFIGURATION FILES lldp startup.cfg, <model>.cfg, <mac>.cfg Enables or disables Link Layer Discovery Protocol for Media DESCRIPTION Endpoint Devices (LLDP-MED) on the IP Phone. Boolean...
Page 905 CONFIGURATION FILES lldp startinterval startup.cfg, <model>.cfg, <mac>.cfg Mitel IP Phones have a 32 second time-out interval for listening to DESCRIPTION LLDP-MED responses when the phone is booting up. If LLDP-MED responses are received after this initial listening period, the phone will ignore the response.
Page 906: Missed Calls Indicator Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide MISSED CALLS INDICATOR SETTINGS PARAMETER – CONFIGURATION FILES missed calls indicator disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the Missed Calls Indicator. If the "missed calls DESCRIPTION indicator disabled" parameter is set to 0, the indicator increments as unanswered calls come into the IP phone.
Page 907: Xml Settings
CONFIGURATION FILES xml application URI startup.cfg, <model>.cfg, <mac>.cfg This is the XML application you are loading into the IP phone DESCRIPTION configuration. HTTP server path or fully qualified Domain Name FORMAT DEFAULT VALUE RANGE xml application URI: http://172.16.96.63/mitel/internet.php EXAMPLE A-165...
Page 908 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES xml application title startup.cfg, <model>.cfg, <mac>.cfg This parameter allows you to rename the XML application in the IP DESCRIPTION phone UI (Services->4. Custom Feature). By default, when you load an XML application to the IP phone, the XML application title is called "Custom Feature".
Page 909: Action Uri Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xml status scroll delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the length of time, in seconds, that each XML status DESCRIPTION message displays on the phone. Note: Changes to this parameter are applied immediately. Integer FORMAT DEFAULT VALUE...
Page 910 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri registered Specifies the URI for which the phone executes a GET on when a DESCRIPTION successful registration event occurs. This parameter can use the...
Page 911 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri incoming Specifies the URI for which the phone executes a GET on when an DESCRIPTION incoming call event occurs. This parameter can use the following variables: $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$...
Page 912 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES action uri offhook startup.cfg, <model>.cfg, <mac>.cfg Specifies the URI for which the phone executes a GET on when an DESCRIPTION offhook event occurs. This parameter can use the following...
Page 913 String FORMAT DEFAULT VALUE Any valid URI RANGE action uri connected: EXAMPLE http://fargo.ana.mitel.com/connected.xml?state=$$LINESTATE$$ PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri disconnected Specifies the URI that the phone executes a GET on, when it DESCRIPTION transitions from the incoming, outgoing, calling, or connected state into the idle state.
Page 914: Xml Sip Notify Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri blf Specifies the URI for which the phone executes a GET on when an DESCRIPTION BLF or BLF/Xfer key is pressed. This parameter can use the following...
Page 915: Polling Action Uri Settings
Operational, Basic, and Advanced Parameters DEFAULT VALUE RANGE action uri xml sip notify: http://myserver.com/myappli.xml EXAMPLE POLLING ACTION URI SETTINGS PARAMETER – CONFIGURATION FILES action uri poll startup.cfg, <model>.cfg, <mac>.cfg Specifies the URI to be called every "action uri poll interval" seconds. DESCRIPTION HTTP(s) server path or Fully Qualified Domain Name FORMAT...
Page 916: Ring Tone And Tone Set Global Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide RING TONE AND TONE SET GLOBAL SETTINGS PARAMETER – CONFIGURATION FILES ring tone startup.cfg, <model>.cfg, <mac>.cfg Globally sets the type of ring tone on the IP phone. Ring tone can be...
Page 917 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES tone set startup.cfg, <model>.cfg, <mac>.cfg Globally sets a tone set for a specific country. DESCRIPTION Text FORMAT DEFAULT VALUE Australia RANGE Brazil Canada Europe (generic tones) France Germany Italy Italy2 Malaysia Mexico Russia Slovakia...
Page 918: Ring Tone Per-Line Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide RING TONE PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES lineN ring tone startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Sets the type of ring tone on the IP phone on a per-line basis. Ring...
Page 919: Ringing/Ring Back Timeout Period Settings
Operational, Basic, and Advanced Parameters RINGING/RING BACK TIMEOUT PERIOD SETTINGS PARAMETER – CONFIGURATION FILES ringback timeout startup.cfg, <model>.cfg, <mac>.cfg Specifies the timeout period (in seconds) before the phone DESCRIPTION terminates the call. For outgoing calls, the originating phone will send a SIP CANCEL to stop the ringing at the destination phone after the timeout expires.
Page 920: Ring Tone Via Speaker During Active Calls Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES ringtone webui lock startup.cfg, <model>.cfg, <mac>.cfg Specifies if the Custom Ringtones menu (for ringtone installation) DESCRIPTION should be available in both User and Administrator Web UIs, available in the Administrator Web UI only, or unavailable in both User and Administrator Web UIs.
Page 921: No Service Congestion Tone Settings
Operational, Basic, and Advanced Parameters NO SERVICE CONGESTION TONE SETTINGS PARAMETER – CONFIGURATION FILES no service congestion tone startup.cfg, <model>.cfg, <mac>.cfg If enabled, the congestion tone will replace the conventional dial tone DESCRIPTION when the handset is off hook, a headset is employed, or the speakerphone is engaged.
Page 922: Call Hold Reminder Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide CALL HOLD REMINDER SETTINGS PARAMETER – CONFIGURATION FILES call hold reminder startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the reminder ring splash timer to start as soon DESCRIPTION as you put a call on hold (even when no other calls are active on the phone).
Page 923 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES call hold reminder during active startup.cfg, <model>.cfg, <mac>.cfg calls Enables or disables the ability for the phone to initiate a continuous DESCRIPTION reminder tone on the active call when another call is on hold. For example, when the call on Line 1 is on hold, and the User answers a call on Line 2 and stays on that line, a reminder tone is played in the active audio path on Line 2 to remind the User that there is still a call...
Page 924: Preferred Line And Preferred Line Timeout
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES call hold reminder frequency startup.cfg, <model>.cfg, <mac>.cfg Specifies the time interval, in seconds, between each ring splash DESCRIPTION sound on the active line. For example, if a call comes into Line 1, and then a call comes into Line 2 and you answer Line 2, Line 1 is automatically placed on hold.
Page 925: Goodbye Key Cancels Incoming Call
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES preferred line timeout startup.cfg, <model>.cfg, <mac>.cfg Specifies the time, in seconds, that the phone switches back to the DESCRIPTION preferred line after a call (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line.
Page 926: Stuttered Dial Tone Setting
Note: To enable MWI for all lines in the configuration files, set this parameter to zero (0). The enable MWI for all lines in the Mitel Web UI, select “All” in the “Message Waiting Indicator Line” field.
Page 927: Dnd Ui Settings
Operational, Basic, and Advanced Parameters DND UI SETTINGS Note: Applicable to the 6863i IP Phone only. PARAMETER – CONFIGURATION FILES dnd ui startup.cfg, <model>.cfg, <mac>.cfg Specifies whether the DND option should be listed and available in DESCRIPTION the 6863i IP phone’s Services menu for users to select. The DND option is available by default.
Page 928: Priority Alert Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide The following is an example of configuring the mode for DND in the configuration files: dnd key mode: 2 softkey1 type: dnd softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for DND for line 1 only, with a “custom”...
Page 929 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert community 1 startup.cfg, <model>.cfg, <mac>.cfg When an "alert-community-1” keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE...
Page 930 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES alert community 3 startup.cfg, <model>.cfg, <mac>.cfg When an "alert-community-3” keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Page 931 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert external startup.cfg, <model>.cfg, <mac>.cfg When an "alert-external" keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE 0 Normal ringing (default)
Page 932 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES alert group startup.cfg, <model>.cfg, <mac>.cfg When an "alert-group" keyword appears in the header of the INVITE DESCRIPTION request, the configured Bellcore ring tone is applied to the IP phone.
Page 933: Bellcore Cadence Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert priority startup.cfg, <model>.cfg, <mac>.cfg When an "alert-priority" keyword appears in the header of the INVITE DESCRIPTION request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE 0 Normal ringing (default)
Page 934 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES bellcore cadence dr4 startup.cfg, <model>.cfg, <mac>.cfg Sets the cadence for Bellcore-dr4. DESCRIPTION Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”.
Page 935: Sip Diversion Display
Operational, Basic, and Advanced Parameters SIP DIVERSION DISPLAY GLOBAL SETTING PARAMETER – CONFIGURATION FILES sip diversion display startup.cfg, <model>.cfg, <mac>.cfg If enabled, when an outgoing call is being diverted to another DESCRIPTION destination the phone displays the Caller ID of the new destination and the reason for the call diversion.
Page 936: Display Name Customization Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DISPLAY OF CALL DESTINATION FOR INCOMING CALLS PARAMETER – CONFIGURATION FILES show call destination name startup.cfg, <model>.cfg, <mac>.cfg Enable/disables the display of the call destination name to the LCD DESCRIPTION on the phone during incoming calls.
Page 937: Language Settings
EXAMPLE PARAMETER – CONFIGURATION FILES web language startup.cfg, <model>.cfg, <mac>.cfg The language you want to display for the Mitel Web UI. DESCRIPTION Valid values for all phones are: • 0 (English) default • 1-4 The values 1-4 are dependent on the “Language N” parameter. For example, if “language 1: lang_fr.txt”, then “language: 1”...
Page 938 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES input language startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify the language to use for inputs on the IP Phone. DESCRIPTION Entering a language value for this parameter allows users to enter...
Page 939: Language Pack Settings
Operational, Basic, and Advanced Parameters LANGUAGE PACK SETTINGS PARAMETER – CONFIGURATION FILES language N startup.cfg, <model>.cfg, <mac>.cfg Where “N” can be 1, 2, 3, or 4 The language pack you want to load to the IP phone. Valid values DESCRIPTION are: •...
Page 940 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide You can use this parameter in three ways: • To download no language packs • To download a language pack(s) from the original configuration server • To download a language pack(s) from another specified server Notes: •...
Page 941 Operational, Basic, and Advanced Parameters LANGUAGE CODES (FROM STANDARD ISO 639) LANGUAGE LANGUAGE CODE English Czech (UTF-8) Czech (ASCII) cs_op Catalan Valencian* ct_va Welsh German Danish Greek Spanish Mexican Spanish es_mx Euskera Finnish French Canadian French fr_ca Galego Hungarian Italian Dutch Dutch (Netherlands) nl_nl...
Page 942 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide COUNTRY CODES (FROM STANDARD ISO 3166) COUNTRY COUNTRY CODE AFGHANISTAN ÅLAND ISLANDS ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTARCTICA ANTIGUA AND BARBUDA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERBAIJAN BAHAMAS...
Page 943 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA CHRISTMAS ISLAND COCOS (KEELING) ISLANDS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA CÔTE D'IVOIRE CROATIA CUBA CYPRUS...
Page 944 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide COUNTRY COUNTRY CODE GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUERNSEY GUINEA GUINEA-BISSAU GUYANA HAITI HEARD ISLAND AND MCDONALD ISLANDS HOLY SEE (VATICAN CITY STATE)
Page 945 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF...
Page 946 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide COUNTRY COUNTRY CODE NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PALESTINIAN TERRITORY, OCCUPIED PANAMA...
Page 947 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SERBIA SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS...
Page 948 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide COUNTRY COUNTRY CODE UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU Vatican City State see HOLY SEE VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S.
Page 949: Suppress Dtmf Playback Setting
Operational, Basic, and Advanced Parameters SUPPRESS DTMF PLAYBACK SETTING PARAMETER – CONFIGURATION FILES suppress dtmf playback startup.cfg, <model>.cfg, <mac>.cfg Enables and disables suppression of DTMF playback when a DESCRIPTION number is dialed from the softkeys or programmable keys. When you disable the suppression of DTMF playback and you press a softkey or programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window.
Page 950: Filter Out Incoming Dtmf Events
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide FILTER OUT INCOMING DTMF EVENTS PARAMETER – CONFIGURATION FILES suppress incoming dtmf startup.cfg, <model>.cfg, <mac>.cfg playback Suppress playback of both SIP INFO and RFC2833 DTMF tones. DESCRIPTION Boolean FORMAT DEFAULT VALUE...
Page 951 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip intercom line startup.cfg, <model>.cfg, <mac>.cfg Specifies the line for which the IP phone uses the configuration from, DESCRIPTION when making the Intercom call. The IP phone uses the first available line for physically making the call but uses the configuration from the line you set for this parameter.
Page 952 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sip intercom warning tone startup.cfg, <model>.cfg, <mac>.cfg Enables or disables a warning tone to play when the phone receives DESCRIPTION an incoming intercom call on an active line.
Page 953: Enable Microphone During Early Media
Operational, Basic, and Advanced Parameters ENABLE MICROPHONE DURING EARLY MEDIA PARAMETER – CONFIGURATION FILES sip early media mute mic startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the microphone while in early media. DESCRIPTION Boolean FORMAT 1 (disabled) DEFAULT VALUE RANGE 0 (enables mic during early media) 1 (disables mic during early media) sip early media mute mic: 0 EXAMPLE...
Page 954: Audio Mode Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide Example The following is an example of configuring RTP streaming for Paging applications using the configuration files: paging group listening: 224.0.0.2:10000,239.0.1.20:15000 softkey1 type: paging softkey1 label: group 1 softkey1 value: 224.0.0.2:10000 AUDIO MODE SETTINGS PARAMETER –...
Page 955: Disable User Login To Mitel Web Ui
Operational, Basic, and Advanced Parameters DISABLE USER LOGIN TO MITEL WEB UI PARAMETER – CONFIGURATION FILES web interface enabled startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not to disable the web user interface DESCRIPTION Integer FORMAT 1 (admin/user enabled) DEFAULT VALUE...
Page 956: Directed Call Pickup (Blf Or Xml Call Interception) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide DIRECTED CALL PICKUP (BLF OR XML CALL INTERCEPTION) SETTINGS PARAMETER – CONFIGURATION FILES directed call pickup startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the use of "directed call pickup" feature. DESCRIPTION...
Page 957 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES directed call pickup prefix startup.cfg, <model>.cfg, <mac>.cfg Allows you to enter a specific prefix string (depending on what is DESCRIPTION available on your server), that the phone automatically dials when dialing the Directed Call Pickup number. For example, for BroadSoft servers, you can enter a value of *98 for the “directed call pickup prefix”.
Page 958: Acd Auto-Available Timer Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide ACD AUTO-AVAILABLE TIMER SETTINGS Note: Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES acd auto available startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the use of the ACD Auto-Available Timer.
Page 959 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES conference disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the Conf key on the IP phone. If this parameter DESCRIPTION is set to 0, the key is active and can be pressed by the user. If this parameter is set to 1, pressing the Conf key is ignored.
Page 960: Send Dtmf For Remapping Conference Or Redial Key
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES map conf key to startup.cfg, <model>.cfg, <mac>.cfg Sets the Conf key as a Speeddial key if a value is entered for this DESCRIPTION parameter. If you leave this parameter blank, the Conf key returns to its original functionality.
Page 961: Park And Pickup Settings
Operational, Basic, and Advanced Parameters PARK AND PICKUP SETTINGS PARAMETER – CONFIGURATION FILES sip park pickup config (global) startup.cfg, <model>.cfg, <mac>.cfg sip lineN park pickup config (per line) Specifies the code to enter before entering the extension for where DESCRIPTION you want to park an incoming call.
Page 962 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES sprecode startup.cfg, <model>.cfg, <mac>.cfg Specifies the code to enter before entering the extension for where DESCRIPTION you want to park an incoming call. The applicable value is dependent...
Page 963: Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters SOFTKEY/PROGRAMMABLE KEY/KEYPAD KEY/EXPANSION MODULE KEY/HARD KEY PARAMETERS This section provides the softkey, programmable key, keypad key, and expansion module key parameters you can configure on the IP phones. The following table provides the number of keys you can configure for each model phone and expansion module, and the number of lines available for each type of phone.
Page 964: Softkey Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 965 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • speeddialconf - Indicates the key is configured to be used as a Speeddial key AND as a Conference key. • directory - Indicates the key is configured to access the Directory List. •...
Page 966 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide none RANGE speeddial dnd ("Do Not Disturb" in the Mitel Web UI) flash spre park pickup callforward speeddialxfer speeddialconf directory filter callers (“Callers List” in Mitel Web UI) redial conf...
Page 967 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES softkeyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. DESCRIPTION The “softkeyN label” parameter can be set for the following softkey types only: •...
Page 968 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES softkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the softkey. DESCRIPTION The “softkeyN value” parameter can be set for the following softkey types only: •...
Page 969 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters String FORMAT DEFAULT VALUE RANGE softkey1 value: 9 EXAMPLE softkey2 value: 411 softkey4 value: http://10.50.10.140 script.pl?name=$$SIPUSERNAME$$ softkey5 value: 123456+ (example of a speeddial prefix) PARAMETER – CONFIGURATION FILES softkeyN line startup.cfg, <model>.cfg, <mac>.cfg This is the line associated with the softkey you are configuring.
Page 970 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES softkeyN states startup.cfg, <model>.cfg, <mac>.cfg Displays the status of the phone when a softkey is pressed. You can DESCRIPTION enter multiple values (idle, connected, incoming, outgoing, busy) for the "softkeyN state"...
Page 971: Configurable Positioning Of Programmed Softkeys
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters CONFIGURABLE POSITIONING OF PROGRAMMED SOFTKEYS Note: Applicable to the 6867i, 6869i, and 6873i IP Phone only. PARAMETER – CONFIGURATION FILES collapsed softkey screen startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the 6867i/6869i/6873i from collapsing the DESCRIPTION softkeys to remove blank keys.
Page 972: Shifting Of Softkey Positions For Busy States
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg collapsed softkey screen offset bottom Defines the offset for locking or collapsing the bottom softkeys. DESCRIPTION If the " collapsed softkey screen" parameter is enabled, the phone will lock the respective bottom softkeys (from bottom softkey 1 to the value defined) and collapse the rest of the bottom softkeys.
Page 973: Option To Remove The "More" Softkey When Not Required
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters OPTION TO REMOVE THE “MORE” SOFTKEY WHEN NOT REQUIRED Note: Applicable to the 6867i, 6869i, and 6873i IP Phone only. PARAMETER – CONFIGURATION FILES collapsed more softkey screen startup.cfg, <model>.cfg, <mac>.cfg Controls how softkeys are displayed on the 6867i, 6869i, and 6873i DESCRIPTION IP phones’...
Page 974: Programmable Key Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 975 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • spre - Indicates the key is configured to automatically activate specific services offered by the server. For example, if the spre value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server.
Page 976 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • callcenter - Indicates the key is configured for Xsi call center functionality. • empty - Indicates the key is configured to force a blank entry on the IP phone display for a specific key.
Page 977 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES prgkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the programmable key. DESCRIPTION The “prgkeyN value” parameter can be set for the following softkey types only: •...
Page 978 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • For xml you can specify a URI to use for this XML softkey. The variables you can use with the XML softkey URI are: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ •...
Page 979 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES prgkeyN line startup.cfg, <model>.cfg, <mac>.cfg This is the line associated with the programmable key you are DESCRIPTION configuring. The “prgkeyN line” parameter can be set for the following softkey types only: •...
Page 980: Top Softkey Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 981 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • park - Indicates the key is configured to park incoming calls when pressed. • pickup - Indicates the key is configured to pick up parked calls when pressed. • lcr - Indicates the key is configured for “last call return” when pressed.
Page 982 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • favorite - Indicates the key is configured for favorite contacts functionality when interoperability with XMPP UC-ONE services is enabled. • empty - Indicates the key is configured to force a blank entry on the IP phone display for a specific key.
Page 983 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • contacts • favorite • empty topsoftkey1 type: line EXAMPLE topsoftkey2 type: speeddial topsoftkey3 type: lcr topsoftkey4 type: xml A-241...
Page 984 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES topsoftkeyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. DESCRIPTION The “topsoftkeyN label” parameter can be set for the following softkey types only: •...
Page 985 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES topsoftkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the softkey. DESCRIPTION The “topsoftkeyN value” parameter can be set for the following softkey types only: • speeddial (you can enter a speeddial number for this field; optionally, you can also enter a prefix for the speeddial value to allow the phone to dial the prefix after you press the Speeddial key;...
Page 986 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • For xml you can specify a URI to use for this XML softkey. The variables you can use with the XML softkey URI are: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ •...
Page 987 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES topsoftkeyN line startup.cfg, <model>.cfg, <mac>.cfg This is the line associated with the softkey you are configuring. The DESCRIPTION number of applicable lines available is dependent on the specific IP phone model.
Page 988: Press-And-Hold Speeddial Keypad Key Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PRESS-AND-HOLD SPEEDDIAL KEYPAD KEY SETTINGS PARAMETER – CONFIGURATION FILES pnhkeypadN value startup.cfg, <model>.cfg, <mac>.cfg (where N corresponds to the keypad keys 1-9) The speeddial number that is dialed out when you press and hold the DESCRIPTION corresponding keypad key.
Page 989: Expansion Module Key Settings For M680I And M685I
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 990 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • callforward - Indicates the key is configured for accessing the Call Forward features on the phone. A Call Forwarding Mode must be enabled to use this key. “Account” mode is the default.
Page 991 • none Range • line • speeddial • dnd • blf • list ("BLF/List" in the Mitel Web UI) • acd (“Auto call distribution” in the Mitel Web UI) • xml • flash • spre • park • pickup • lcr •...
Page 992 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide PARAMETER – CONFIGURATION FILES expmodX keyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the softkey for the Expansion Module. DESCRIPTION The “expmodX keyN label” parameter can be set for the following softkey types only: •...
Page 993 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES expmodX keyN value startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey on the DESCRIPTION Expansion Module. The “expmodX keyN value” parameter can be set for the following softkey types only: •...
Page 994 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • For xml you can specify a URI to use for this XML softkey. The variables you can use with the XML softkey URI are: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ •...
Page 995 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES expmodX keyN line startup.cfg, <model>.cfg, <mac>.cfg This is the line associated with the softkey you are configuring on the DESCRIPTION Expansion Module. The number of applicable lines available is dependent on the specific IP phone model.
Page 996: Hard Key Settings
Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide HARD KEY SETTINGS PARAMETER – CONFIGURATION FILES hardkeyN type startup.cfg, <model>.cfg, <mac>.cfg The type of key to which you would like to change the hard key. Valid DESCRIPTION types include: •...
Page 997 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • speeddialxfer - Indicates the key is configured to transfer calls AND configured for speeddialing to a specific number. • speeddialconf - Indicates the key is configured to be used as a Speeddial key AND as a Conference key. •...
Page 998 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • none RANGE • line • speeddial • dnd • blf • list ("BLF/List" in the Mitel Web UI) • acd (“Auto call distribution” in the Mitel Web UI) • xml •...
Page 999 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES hardkeyN value startup.cfg, <model>.cfg, <mac>.cfg The value you would like to assign to the hard key you are DESCRIPTION configuring. The “hardkeyN value” parameter can be set for the following key types only: •...
Page 1000 Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide • For paging the value is the ip and port (the port range is from 1 to 65535). • For callcenter, the value for the key must be identical to the call center ID value configured for the specific user in the BroadSoft BroadWorks call manager software.

Mitel 6800 Series Administrator's Manual

Chapter 1 OVERVIEW

Chapter 2 Configuration Interface Methods

Chapter 3 Administrator Options

Chapter 4 Configuring Network and Session Initiation Protocol (Sip) Features

Chapter 5 Configuring Operational Features

Chapter 6 Configuring Advanced Operational Features

CHAPTER 7 Encrypted Files on the IP Phone

CHAPTER 8 Upgrading the Firmware

Chapter 9 Troubleshooting

Appendix A

Quick Links

Troubleshooting

Related Manuals for Mitel 6800 Series

Summary of Contents for Mitel 6800 Series