Identifying The Failed Hdd - Toshiba PORTEGE M400 Maintenance Manual

3 Tests and Diagnostics

3.3.3 Identifying the failed HDD

Check the RAID configuration condition from the
failed drive.
TOSHIBA RAID / RAID Information Display
Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved.
Level
LD0 RAID-1 DEGRADE
Write cache
Degrade Bootup
MBR Protection
S.M.A.R.T
Port Assign Status
0 LD0-0 ONLINE
1 LD0-1 FAILED
< RAID: not OPTIMAL >
3.3.3.1 RAID : OPTIMAL
When RAID is "OPTIMAL" (Both the two drives are normal), it is judged that RAID
configuration is normal. There are the following reasons why the repair is requested.
Abnormal noise of the motor from the HDD:
Refer to the 2.5"HDD troubleshooting in Chapter 2, Troubleshooting Procedures.
Access to the HDD is very slow:
Display the drive log by using Independent Utility of the DIAGNOSTIC
PROGRAM. Check if ten or more continual logs of the message indicating retry
such as "Write Error occurred, Retry the command." or "Other Read Error occurred,
Retry the command." are recorded in the drive log of either HDD. If recorded, the
drive is failed and should be repaired. Refer to Independent Utility in Appendix J.
In the other case above mentioned, it is judged that the MB side fails.
3-12 [CONFIDENTIAL]
Status Capacity
xxGB
: Enable
: Yes
: Disable
: Enable
Size Model
xxGB FUJITSU-------------
xxGB FUJITSU-------------
3.3 Check of the RAID configuration
shown below and specify a
Rev xx.xx.xxxx
PORTEGE M400 Maintenance Manual (960-541)
Rev
xxxxxxx
xxxxxxx