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Toshiba PORTEGE M400 Maintenance Manual

Personal computer
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Table of Contents

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Download this manual See also: User Manual
1
Toshiba Personal Computer
PORTEGE M400
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-541
[CONFIDENTIAL]

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Summary of Contents for Toshiba PORTEGE M400

  • Page 1 Toshiba Personal Computer PORTEGE M400 Maintenance Manual TOSHIBA CORPORATION File Number 960-541 [CONFIDENTIAL]...
  • Page 2 Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the Toshiba PORTEGE M400 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice.
  • Page 3 Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTEGE M400, referred to as PORTEGE M400 in this manual. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.
  • Page 4 Replacement Procedures describes the removal and replacement of the FRUs. Appendices The appendices describe the following: Handling the LCD module Board layout Pin assignment Keyboard scan/character codes Key layout Wiring Diagrams BIOS Rewrite Procedures EC/KBC Rewrite Procedures Reliability Maintenance of TOSHIBA RAID [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 5 Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the Satellite R10 that appears on its display is presented in the type face below: Format complete System transferred PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 6: Table Of Contents

    Selectable bay(optical drive) Troubleshooting ............2-44 2.11 Modem Troubleshooting..................2-45 2.12 Bluetooth Troubleshooting ..................2-46 2.13 LAN Troubleshooting....................2-49 2.14 Sound Troubleshooting.................... 2-50 2.15 Bridge media Slot Troubleshooting ................. 2-51 2.16 Tablet Pen Troubleshooting..................2-52 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 7 Floppy Disk Drive Utilities..................3-60 3.26 System Configuration ..................... 3-65 3.27 Wireless LAN Test Program (Intel-made b/g)............3-67 3.28 Wireless LAN Test Program (Intel-made a/b/g)............. 3-71 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program ..........3-76 3.30 Sound Test Program....................3-90 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 8 Hinge spacer......................4-62 4.25 LCD unit/FL inverter ....................4-63 4.26 Digitizer ........................4-68 4.27 Finger print sensor board (NF board) ..............4-75 4.28 Switch board (NW board)..................4-76 4.29 LCD latch assembly....................4-77 viii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 9 Keyboard Scan/Character Codes .............. D-1 Appendix E Key Layout....................E-1 Appendix F Wiring Diagrams..................F-1 Appendix G BIOS Rewrite Procedures ................. G-1 Appendix H EC/KBC Rewrite Procedures..............H-1 Appendix I Reliability....................I-1 Appendix J Maintenance of TOSHIBA RAID ............. J-1 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 10 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 11: Appendices

    LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 12 Do not apply cleanser directly to the panel. 4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 13 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 14 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 15 Appendices 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panel’s polarization. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 16 Appendices Appendix A Handling the LCD Module [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 17: Appendix B Board Layout

    Appendix B Board Layout Appendices Appendix B Appendix B Board Layout System Board Front View Figure B-1 System board layout (front) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 18 LCD I/F connector CN3230 Keyboard connector CN3240 Touch pad connector IC2000 Card controller CN2110 PC card I/F connector IC3200 EC/KBC IC1600 ICH7-M CN6060 Internal Microphone I/F connector (Left) CN6061 Internal Microphone I/F connector (Right) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 19 Appendix B Board Layout Appendices System board Back View Figure B-2 System board layout (back) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 20 Sound volume J6310 Headphone jack J6070 External microphone jack CN4100 Modem relay connector CN4200 1394 connector CN4611 USB port 4 CN4610 USB port 6 CN1850 HDD I/F connector CN8781 Fan connector J4100 Network jack IS1050 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 21 Appendix B Board Layout Appendices NP Board Front and Back View <Front layout> <Back layout> Figure B-3 NP board layout Table B-3 NP board connector Number Name CN9510 System board I/F connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 22 Appendices Appendix B Board Layout NW Board Front and Back View <Front layout> <Back layout> Figure B-4 NW board layout Table B-4 NW board connector Number Name CN9550 Digitizer connector I/F connector [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 23 Appendix B Board Layout Appendices NF Board Front and Back View <Front layout> <Back layout> Figure B-5 NF board layout Table B-5 NF board connector Number Name CN9560 Digitizer connector I/F connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 24 Appendices Appendix B Board Layout [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 25: Appendix C Pin Assignment

    BDQ05-B1P BDQ07-B1P BDQ04-B1P BDQ06-B1P BDM0-B1P BDQS0-B1N BDQS0-B1P BDQ01-B1P BDQ00-B1P BDQ03-B1P BDQ02-B1P BDQ12-B1P BDQ13-B1P BDQ11-B1P BDQ08-B1P BDM0-B1P BDQS1-B1N MCK3-B1P BDQS1-B1P MCK3-B1N BDQ09-B1P BDQ15-B1P BDQ14-B1P BDQ10-B1P BDQ16-B1P BDQ21-B1P BDQ18-B1P BDQ17-B1P BDQS2-B1N N.C. BDQS2-B1P BDM2-B1P BDQ23-B1P BDQ19-B1P PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 26 BMA11-B1P BMA09-B1P BMA07-B1P BMA08-B1P BMA06-B1P 1R8-B1V 1R8-B1V BMA05-B1P BMA04-B1P BMA03-B1P BMA02-B1P BMA01-B1P BMA00-B1P 1R8-B1V 1R8-B1V BMA10-B1P BBS1-B1P BBS0-B1P BRAS-B1N BWE-B1N MCS2-B1N 1R8-B1V 1R8-B1V BCAS-B1N MODT2-B1P MCS3-B1N BMA13-B1P 1R8-B1V 1R8-B1V MODT3-B1P BDQ32-B1P BDQ36-B1P BDQ33-B1P BDQ37-B1P [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 27 BDQS5-B1N BMD5-B1P BDQS5-B1P BDQ43-B1P BDQ46-B1P BDQ42-B1P BDQ47-B1P BDQ48-B1P BDQ52-B1N BDQ54-B1P BDQ53-B1N N.C. MCK4-B1P MCK4-B1N BDQS6-B1N BDQS6-B1P BDM6-B1P BDQ51-B1P BDQ50-B1P BDQ55-B1P BDQ49-B1P BDQ57-B1P BDQ56-B1P BDQ60-B1P BDQ61-B1P BDM7-B1P BDQS7-B1N BDQS7-B1P BDQ58-B1P BDQ59-B1P BDQ62-B1P BDQ63-B1P SMBDAT-P3P SMBCLK-P3P PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 28 ADQ07-B1P ADQ03-B1P ADQ06-B1P ADQ12-B1P ADQ13-B1P ADQ08-B1P ADQ09-B1P ADM0-B1P ADQS1-B1N MCK0-B1P ADQS1-B1P MCK0-B1N ADQ15-B1P ADQ10-B1P ADQ14-B1P ADQ11-B1P ADQ16-B1P ADQ20-B1P ADQ17-B1P ADQ21-B1P ADQS2-B1N N.C. ADQS2-B1P ADM2-B1P ADQ23-B1P ADQ19-B1P ADQ22-B1P ADQ18-B1P ADQ24-B1P ADQ29-B1P ADQ25-B1P ADQ28-B1P BDM3-B1P ADQS3-B1N [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 29 AMA04-B1P AMA03-B1P AMA02-B1P AMA01-B1P AMA00-B1P 1R8-B1V 1R8-B1V AMA10-B1P ABS1-B1P ABS0-B1P ARAS-B1N AWE-B1N MCS0-B1N 1R8-B1V 1R8-B1V ACAS-B1N MODT0-B1P MCS1-B1N AMA13-B1P 1R8-B1V 1R8-B1V MODT1-B1P ADQ32-B1P ADQ36-B1P ADQ33-B1P ADQ37-B1P ADQS4-B1N ADM4-B1P ADQS4-B1P ADQ38-B1P ADQ34-B1P ADQ35-B1P ADQ39-B1P ADQ40-B1P PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 30 ADQS5-B1N AMD5-B1P ADQS5-B1P ADQ42-B1P ADQ46-B1P ADQ43-B1P ADQ47-B1P ADQ48-B1P ADQ52-B1N ADQ49-B1P ADQ53-B1N N.C. MCK1-B1P MCK1-B1N ADQS6-B1N ADQS6-B1P BDM6-B1P ADQ55-B1P ADQ54-B1P ADQ51-B1P ADQ50-B1P ADQ56-B1P ADQ60-B1P ADQ57-B1P ADQ61-B1P ADM7-B1P ADQS7-B1N ADQS7-B1P ADQ58-B1P ADQ59-B1P ADQ62-B1P ADQ63-B1P SMBDAT-P3P SMBCLK-P3P [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 31 PDD06-P3P PDD09-P3P PDD05-P3P PDD10-P3P ZSATT2-P1P PDD04-P3P PDD08-P3P ZSATT2-P1N PDD03-P3P PDD11-P3P PDD02-P3P PDD12-P3P ZSATR2-P1N ZSATR2-P1P PDD13-P3P PDD01-P3P MBSTS2-S3N PDD14-P3P MBSTS1-S3N PDD00-P3P MBSTS0-S3N PDD15-P3P SB-P3V PDIOW-P3N SB-P3V PDDREQ-P3P SB-P3V PIORDY-P3P SB-P3V PDIOR-P3N SB-P3V SB-P3V IDEIRQ-P3P SB-P5V PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 32 Signal Name ACAD00-EYP ACAD01-PYP ACAD03-PYP ACAD05-PYP ACAD07-PYP ACCBEO-PYN ACAD09-PYP ACAD11-PYP ACAD12-PYP ACAD14-PYP ACCBE1-PYN ACPAR-PYP ACPERR-PYN ACGNT-PYN ACINT-PYN MCVCCA-PYV MCVPPA-PYV ACCLK-PYP ACIRDY-PYN ACCBE2-PYN ACAD18-PYP ACAD20-PYP ACAD21-PYP ACAD22-PYP ACAD23-PYP ACAD24-PYP ACAD25-PYP ACAD26-PYP ACAD27-PYP ACAD29-PYP ACD02-PYP ACCLKR-PYN [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 33 Signal Name ACCD1-P3N ACAD02-PYP ACAD04-PYP ACAD06-PYP ACD14-PYP ACAD08-PYP ACAD10-PYP ACVS1-P3P ACAD13-PYP ACAD15-PYP ACAD16-PYP ACA18-PYP ACLOCK-PYN ACSTOP-PYN ACDEVS-PYN MCVCCA-PYV MCVPPA-PYV ACTRDY-PYN ACFRAM-PYN ACAD17-PYP ACAD19-PYP ACVS2-P3P ACRST-PYN ACSERR-PYN ACREQ-PYN ACCBE3-PYN ACAUDI-PYP ACSTSC-PYP ACAD28-PYP ACAD30-PYP ACAD31-PYP ACCD2-P3N PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 34 MSDAT3-P3P MSBS-P3P FM-P3V MSCLK-P3P MSDAT3-P3P MSCD-P3N MSDAT2-P3P MSSDIO-P3P MSDAT1-P3P MSBS-P3P FM-P3V MSCLK-P3P MSSDIO-P3P MSSDAT1-P3P SM-P3V SDAT3-P3P SDAT2-P3P SDAT1-P3P SDAT0-P3P MSDAT3-P3P MSDAT2-P3P MSDAT1-P3P MSSDIO-P3P MSCLK-P3P XDWE-P3N SDCMD-P3P SMCLE-P3P XDCE-P3N XDRE-P3N SMRDY-P3P MXDCD-P3N SDCD-P3N SDWP-P3P C-10 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 35 DOCDT1-S3N BT2VD BT2VD PSCL-S5P PSDA-S5P ZUSBDC-E3P ZUSBDC-E3N ZDVTX2-P3P ZDVTX2-P3N ZDVTX1-P3N ZDVTX1-P3P DVIDET-S3N VOID VOID VOID VOID VOID VOID VOID DCOUT DCOUT DBT20V-S5N BTMP2 CDCHG2-S5P DPCONF-S5P XDVCLK-P3N ZDVTX0-P3P ZDVTX0-P3N DVISCL-P5P DVISDA-P5P LAN-E3V EJCTRQ-S3N VOID PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-11...
  • Page 36 ZBIDCP-EXP DCOUT DCOUT PWRSW-S3N DDCON-P5P DILSON-S3P DBLUE-PXP DRED-PXP IDSDA-P3P IDSCL-P3P ACT-E3N VOID VOID VOID ZBIDBN-EXN ZBIDBP-EXP ZBIDAN-EXN ZBIDAP-EXP DCOUT DCOUT EJCTRQ-S3N DHSYNC-P3P DVSYNC-P3P DGREEN-PXP DSSCL-S5P DOCDT2-S3N VOID VOID VOID VOID VOID VOID VOID C-12 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 37 Table C-8 PCI-Express mini card (WLAN) I/F connector (52-pin) Pin No. Signal Name Pin No. Signal Name PEWAKE-E3N WCHDAT-P3P WCHCLK-P3P 1R5-P1V MPEXRQ-P3N XPEWL-P3N XPEWL-P3P (WLRFON- S3N) PLTRS1-E3N ZPERWL-P1N ZPERWL-P1P 1R5-P1V SMBCK0-P3P ZPETWL-P1N SMBDA0-P3P ZPETWL-P1P 1R5-P1V PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-13...
  • Page 38 Table C-9 PCI-Express mini card (3G) I/F connector (52-pin) Pin No. Signal Name Pin No. Signal Name PEWAKE-E3N 1R5-P1V UIMPWR-P3V UIMDAT-P3P UIMCLK-P3P UIMRST-P3P UIM-GND (3GRFON- S3N) PLTRS1-E3N 1R5-P1V SMBCK0-P3P SMBDA0-P3P ZUSB3G-E3N ZUSB3G-E3P 1R5-P1V C-14 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 39 Signal Name Pin No. Signal Name KBSC15-S3N KBSC14-S3N KBRT07-S3N KBRT06-S3N KBSC13-S3N KBSC12-S3N KBRT05-S3N KBRT04-S3N KBSC11-S3N KBSC10-S3N KBRT03-S3N KBRT02-S3N KBRT01-S3N KBSC09-S3N KBSC08-S3N KBSC07-S3N KBRT00-S3N KBSC06-S3N KBSC05-S3N KBSC04-S3N KBSC03-S3N KBSC02-S3N KBSC01-S3N KBSC00-S3N CAPLED-P5N ARWLED-P5N NUMLED-P5N PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-15...
  • Page 40 C.14 J4100 Network I/F connector (14-pin) Table C-14 Network I/F connector (14-pin) Pin No. Signal Name Pin No. Signal Name ZBIDAP-EXP ZBIDAN-EXN ZBIDBP-EXP ZBIDCP-EXP ZBIDCN-EXP ZBIDBN-EXN ZBIDDP-EXP ZBIDDN-EXN LNK-E3N (LAN-E3V) ACT-E3N (LAN-E3V) MDMTIP-P3P MDMRNG-B3P C-16 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 41 WCHDAT-P3P ZUSBBT-E3N ZUSBBT-E3P WCHCLK-P3P (GND) GND. BTRST-S3N BTMDL-P3N C.17 CN4610 USB connector (Port 6) (4-pin) Table C-17 USB connector (Port 6) (4-pin) Pin No. Signal Name Pin No. Signal Name USB0PS-E5V ZUSBP6-E3N ZUSBP6-E3P PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-17...
  • Page 42 Pin No. Signal Name USB1PS-E5V ZUSBP4-E3N ZUSBP4-E3P C.19 CN4612 USB connector (Port 0) (6-pin) Table C-19 USB connector (Port 0) (6-pin) Pin No. Signal Name Pin No. Signal Name USB1PS-E5V USBPEN-E3N +ZUSBP0-E3N ZUSBP0-E3P C-18 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 43 ZTXDA0-PYP ZTXDA1-PYN ZTXDA1-PYP ZTXDA2-PYN ZTXDA2-PYP XTXCKA-PYN XTXCKA-PYP C.21 CN5080 RGB connector (15-pin) Table C-21 RGB connector (15-pin) Pin No. Signal Name Pin No. Signal Name MGREEN- MRED-PXP MBLUE-PXP DDC-P5V CRTSDA-P5P MHSYNC-P5P MVSYNC-P5P CRTSCL-P5P PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-19...
  • Page 44 Signal Name Pin No. Signal Name (A-GND) A-GND (MICIN) (A4R7-P4V) (MICBIS-P2V) (MICBIS-P2V) C.25 CN6170 Speaker connector (4-pin) Table C-25 Speaker connector (4-pin) Pin No. Signal Name Pin No. Signal Name SPOTR-PXN SPOTR-PXP SPOTL-PXP SPOTL-PXN C-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 45 Pin No. Signal Name (PVBL1) BTMP1 (DCHG) (M5V) PSCL-S5P PSDA-S5P DBT1OV-S5N C.29 CN9300 RTC battery connector (3-pin) Table C-29 RTC battery connector (3-pin) Pin No. Signal Name Pin No. Signal Name (R3V) N.C. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-21...
  • Page 46 Pin No. Signal Name PNLOFF-S3N TPLOFF-S3V C.32 CN9520 NU board I/F connector (10-pin) Table C-32 NU board I/F connector (10-pin) Pin No. Signal Name Pin No. Signal Name UIMPWR-P3V UIMRST-P3V UIMCLK-P3P UIMDAT-P3P UIM-GND C-22 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 47 Table C-33 Digitizer switch I/F connector (41-pin) Pin No. Signal Name Pin No. Signal Name GPBTNA-S3N FGSPON-S3N GPBTNB-S3N PWRSW-S3N ZUSBFS-E3N ZUSBFS-E3N KBRT00-S3N KBRT01-S3N KBRT02-S3N KBRT03-S3N KBRT04-S3N KBRT05-S3N DGDTR-P3N KBRT06-S3N DGRTS-P3N DGRXD-P3P KBSC16-S3N DGTXD-P3P (GRD) DBGEN-P3N + PLTRS1-E3N PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-23...
  • Page 48 Appendix. C Pin Assignment NF board (FAPNF*) C.34 CN9560 System board I/F connector (6-pin) Table C-34 System board I/F connector (6-pin) Pin No. Signal Name Pin No. Signal Name Power P3V FGSPON-S3N ZUSBFS-E3N ZUSBFS-E3P C-24 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 49 Appendix. C Pin Assignment Appendices NP board (FAPNP*) C.35 CN9510 System board I/F connector (3-pin) Table C-35 System board I/F connector (3-pin) Pin No. Signal Name Pin No. Signal Name PNLOFF-S3N TPLOFF-S3V PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] C-25...
  • Page 50 C.36 CN9550 System board I/F connector (15-pin) Table C-36 System board I/F connector (15-pin) Pin No. Signal Name Pin No. Signal Name GPBTNA-S3N GPBTNB-S3N PWRSW-S3N KBRT00-S3N KBRT01-S3N KBRT02-S3N KBRT03-S3N KBRT04-S3N KBRT05-S3N KBRT06-S3N KBSC16-S3N C-26 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 51: Appendix D Keyboard Scan/Character Codes

    Keyboard Scan/Character Codes Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Note Keytop Make Break Make Break ‘ ~ 7 & BkSp PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 52 Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Note Keytop Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 53 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Note Keytop Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home *1 *3 *1 *3 ↑ ↓ PgUp PgDn → PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 54 4. * Fn key does not generate a code by itself. 5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 55 Shift key, scan codes are changed as listed below: With left Shift With right Shift Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 56 Make Break CTRL LALT Home (Pause) E1 1D 45 E1 E1 14 77 E1 F0 9D C5 14 F0 77 End (Break) E0 46 E0 C6 E0 7E E0 F0 7E ARROW NUMERIC Scrl [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 57 1. * Combination with Shift key makes different codes. Table D-6 No.124 key scan code Shift Code set 1 Code set 2 Make Break Make Break Prt Sc Common Ctrl + Shift + Alt + PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 58 Appendices Appendix D Keyboard Scan/Character Codes [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 59: Appendix E Key Layout

    Appendix. E Key Layout Appendices Appendix. E Key Layout Appendix E Key Layout Figure E-1 Key layout (UK) Figure E-2 Key layout (US) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 60 Appendices Appendix. E Key Layout Figure E-3 Key layout (KO) Figure E-4 Key layout (TC) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 61: Appendix F Wiring Diagrams

    Appendix F Wiring Diagrams Appendices Appendix F Appendix F Wiring Diagrams F.1 RGB Monitor Wraparound connector Figure F-1 RGB Monitor Wraparound connector F.2 LAN Loopback Connector Figure F-2 LAN loopback Connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 62 Appendices Appendix F Wiring Diagrams [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 63: Appendix Gbios Rewrite Procedures

    5. Turn on the power while holding down the key (US) or key (UK) until a beep sounds. The BIOS rewriting will start. 6. When the process is completed, eject the BIOS rewriting disk and the system is reset. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 64 Appendices Appendix G BIOS Rewrite Procedures [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 65: Appendix Hec/Kbc Rewrite Procedures

    4. Connect a USB FDD and insert the EC/KBC rewriting disk into the USB FDD. 5. Turn on the power while holding down the Tab key until a beep sounds. The EC/KBC rewriting will start. 6. When the EC/KBC rewrite is completed, the system is automatically turned off. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 66 Appendices Appendix H EC/KBC Rewrite Procedures [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 67: Appendix I Reliability

    Appendix I Reliability Appendices Appendix I Appendix I Reliability The following table shows MTBF (Mean Time between Failures). Table I-1 MTBF MTBF Time (hours) System 5,862 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 68 Appendices Appendix I Reliability [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 69: Appendix J Maintenance Of Toshiba Raid

    Appendix J Maintenance of TOSHIBA RAID Appendices Appendix J Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID Follow the below procedures to repair TOSHIBA RAID Reception Is the RAID configured by two HDD?(*1) Identify the failed HDD (*2)
  • Page 70 Appendices Appendix J Maintenance of TOSHIBA RAI J.2 Analysis and handling by Drive Log Follow the below procedures to analyze. Boot the independent utility and check the Physical Drive status. Port 1 (1) Which port of HDD failed? Port 0...
  • Page 71 Appendix J Maintenance of TOSHIBA RAID Appendices How to identify the cause of failure (1) When “Fail” or “NODRIVE” is displayed. According to “Operation of Independent utility”, boot the independent utility to display the Drive Log. To identify the failure cause of Port 0, analyze the Drive Log of [REDUNDANT] side of Port 1.
  • Page 72 Appendices Appendix J Maintenance of TOSHIBA RAI 2. Analyze the detailed date of the message of right before of “xxx Error (IN)”, “xxx Error (OUT)” (for example, “DMA Error (IN)”, “DMA Error (OUT)”) right before the log of “Fail this drive” message and identify the cause.
  • Page 73 Appendix J Maintenance of TOSHIBA RAID Appendices Command：Indicates Command code caused an error. The following list indicates the command Table J-1 List of Command (1/2) Devices not Devices implementing implementing Command Protocol Command the PACKET the PACKET code Command Command...
  • Page 74 Appendices Appendix J Maintenance of TOSHIBA RAI Table J-1 List of Command (2/2) Devices not Devices implementing implementing Command Protocol Command the PACKET the PACKET code Command Command feature set feature set READ DMA WRITE DMA WRITE DMA QUEUED CFA WRITE MULTIPLE W/OUT ERASE...
  • Page 75 PgDn key. 2. If no message of “Fail this drive” message, it is judged that the second HDD is removed without the operation of removal by TOSHIBA RAID console and installed again. (3) How to change the status to OFF LINE Release the status of “Fail”, using the menu of [Force OFFLINE].
  • Page 76 TOSHIBA RAID make Drive Log redundant and store it. The drive has own log and other drive’s log. In TOSHIBA RAID, the log of own drive is called “Own Log” and the redundant log of other drive’s drive is called “Redundant Log”. Each port has “Own Log” and “Redundant Log”.
  • Page 77 Appendix J Maintenance of TOSHIBA RAID Appendices J.3.2 How to operate the Independent Utility (1) Booting PC Connected the USB FDD to the PC to be repaired. Insert the FD storing the program of the Independent Utility in the FDD and boot the PC from the FD. The following display appears.
  • Page 78 Appendices Appendix J Maintenance of TOSHIBA RAI (2) Display of Logical/Physical Drive Logical Drive The status of RAID array is displayed in Logical Drive by array. The displayed items are follows. Table J-2 Displayed item in Logical Drive Explanation Status Displays the status of array.
  • Page 79 Appendix J Maintenance of TOSHIBA RAID Appendices Physical Drive In Physical Drive, the condition of RAID array is displayed by array. The following items are displayed. Table J-3 Items displayed in Physical Drive Explanation Port Displays the port number of Serial ATA connected to the drive.
  • Page 80 Appendices Appendix J Maintenance of TOSHIBA RAI (3) Explanation of Main Menu The Independent Utility has following Main Menu. Table J-4 Item of Main Menu displayed Explanation Create Array Builds RAID array. Start Rebuild Rebuilds RAID-1. While the rebuild is suspended, the message of “Resume Rebuild”...
  • Page 81 Appendix J Maintenance of TOSHIBA RAID Appendices The tree of Independent Menu is as follows. Figure J-4 Tree of menu of Independent Utility PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] J-13...
  • Page 82 Appendices Appendix J Maintenance of TOSHIBA RAI Create Array This section explains how to select option and build array. The [Create Array] option can be selected only when there is a drive not assigned. To build array, follow the procedure below.
  • Page 83 Appendix J Maintenance of TOSHIBA RAID Appendices 6. Put the cursor on the “DONE” and press Enter key. Pressing “OK” in [Confirmation] store the change. CAUTION: When the array is initialized, the data of drive is lost. Start Rebuild Selecting of this option starts rebuilding. [Start Rebuild] is displayed only in the RAID- 1 condition of with “OFFLINE”...
  • Page 84 Appendices Appendix J Maintenance of TOSHIBA RAI 3. When [Rebuild Range] menu is displayed, the range to be rebuilt is designated. When [Effective] is selected, rebuild limit becomes valid and it rebuilds up to the rebuild limit. When [Whole] is selected, it rebuilds maximum capacity of array.
  • Page 85 Appendix J Maintenance of TOSHIBA RAID Appendices 8. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. Resume Rebuild During being suspended,[Resume Rebuild] is displayed in [Main Menu]. To start rebuilding suspended, follow the procedure below.
  • Page 86 Appendices Appendix J Maintenance of TOSHIBA RAI 6. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. 7. When “Rebuild Limit” is set and [Rebuild Range] is set to [Whole], only [Finish] is can be selected after exceeding the Rebuild Limit. When [Finish] is selected and “OK”...
  • Page 87 Appendix J Maintenance of TOSHIBA RAID Appendices Check Media This option can check if there is an error in the HDD of array. The Check Media can be done only in RAID-1. To execute Check Media, follow the procedure below.
  • Page 88 Appendices Appendix J Maintenance of TOSHIBA RAI Modify Array This option changes the setting of array. Change Parameter Select [Change Parameter] in [Modify Array] menu. The following items can be set. Table J-6 Item of array Option Explanation Write Cache Displays the setting of drive write cache.
  • Page 89 Appendix J Maintenance of TOSHIBA RAID Appendices Change RAID Level To change RAID level, select [Modify Array] menu. When changing RAID-1 (Mirroring) to RAID-0 (Striping), refer “Changing RAID-1 to RAID-0”. When changing RAID-0 to RAID-1, refer “Changing RAID-0 to RAID-1”.
  • Page 90 Appendices Appendix J Maintenance of TOSHIBA RAI Delete Array Selects [Delete Array] of Setup Utility and delete array. Put the cursor on the array you want to delete and press Enter key. When [Confirmation] is displayed, select “OK” to store the setting.
  • Page 91 Appendix J Maintenance of TOSHIBA RAID Appendices Physical Drive Select [Physical Drive] in Setup Utility to set physical drive. View Drive Info. Select this option in [Physical Drive] to display information of physical drive. Select the drive that you want to display in [Physical Drive] at the lower of display and press Enter key.
  • Page 92 Appendices Appendix J Maintenance of TOSHIBA RAI View Drive Log Select this option in [Physical Drive] menu and select the drive that you want to display the log. At the beginning, the latest log is displayed. The 7,168 logs from the latest is recorded in detail.
  • Page 93 Appendix J Maintenance of TOSHIBA RAID Appendices Execute the following procedures to see the drive log in the independent utility. 1. Put on the cursor on [Physical Drive] in [Main Menu] and press Enter key. 2. Put on the cursor on [View Drive Log] and press Enter key.
  • Page 94 Appendices Appendix J Maintenance of TOSHIBA RAI The following is displayed. Table J-9 Content of Drive Log display Option Explanation Port Displays the port number of log displayed. Own/Redundant Displays if the displayed log is a log of own port (Own) or a copy of other port log (Redundant).
  • Page 95 Appendix J Maintenance of TOSHIBA RAID Appendices [View Drive Log] menu is as follows Table J-10 Content of View Drive Log menu Option Explanation Change Port Changes the display of the own log and redundant log. At the beginning, the Port-0’s own log and the redundant log are displayed.
  • Page 96 Appendices Appendix J Maintenance of TOSHIBA RAI Exit When this option is selected, the utility is finished. When [Confirmation] is displayed, select “OK”. J-28 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 97 Appendices [CONFIDENTIAL]...
  • Page 98 Appendices App-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 99 CN3400 Debugging connector (4-pin) ............C-16 C.14 J4100 Network I/F connector (14-pin) ............C-16 C.15 CN4200 IEEE1394 connector (4-pin) ............C-17 C.16 CN4400 Bluetooth connector (20-pin) ............C-17 C.17 CN4610 USB connector (Port 6) (4-pin) ........... C-17 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] App-iii...
  • Page 100 NF board (FAPNF*) C.34 CN9560 System board I/F connector (6-pin)..........C-24 NP board (FAPNP*) C.35 CN9510 System board I/F connector (3-pin)..........C-25 NW board (FAPNW*) C.36 CN9550 System board I/F connector (15-pin)........... C-26 App-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 101 Appendix H EC/KBC Rewrite Procedures ..............H-1 Appendix I Reliability.......................I-1 Appendix J Maintenance of TOSHIBA RAID............... J-1 Outline of Maintenance (Repair) of TOSHIBA RAID........J-1 Analysis and handling by Drive Log ..............J-2 Operation of Independent utility..............J-8 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 102 NP board connector..................B-5 Table B-4 NW board connector ..................B-6 Table B-5 NF board connector..................B-7 System board (FAPNS*) Table C-1 Memory B connector (200-pin) ..............C-1 Table C-2 Memory A connector (200-pin) ..............C-4 App-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 103 Table C-30 Fan connector (4-pin).................. C-22 Table C-31 PN Board I/F connector (3-pin) ..............C-22 Table C-32 NU Board I/F connector (10-pin) ............... C-22 Table C-33 Digitizer switch I/F connector (41-pin) ............C-23 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] App-vii...
  • Page 104 Table J-8 Function of option and key ................J-24 Table J-9 Content of Drive Log display ................J-26 Table J-10 Content of View Drive Log menu ..............J-27 Table J-11 Function of key in View Drive Log...............J-27 App-viii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 105: Chapter 1 Hardware Overview

    Chapter 1 Hardware Overview [CONFIDENTIAL]...
  • Page 106 1 Hardware Overview Hardware Overview 1-ii [ CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 107 LCD Module ..................1-21 1.5.2 FL Inverter Board................1-22 Power Supply ......................1-23 Batteries ........................1-25 1.7.1 Main Battery..................1-25 1.7.2 Battery Charging Control ..............1-26 1.7.3 RTC Battery ..................1-27 AC Adapter ......................1-28 PORTEGE M400 Maintenance Manual (960-541) [ CONFIDENTIAL] 1-iii...

  • Page 108: Figure

    Time required for charges of main battery ..........1-26 Table 1-13 Data preservation time ................. 1-26 Table 1-14 RTC battery charging/data preservation time ..........1-27 Table 1-15 AC adapter specifications ................1-28 1-iv [ CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 109: Features

    1.1 Features 1 Hardware Overview Features Features The PORTEGE M400 is an ultra thin and lightweight tablet PC realizing cable-less ® ® environment on a table by wireless function with an Intel Core Duo or Intel Core Solo processor realizing high performance.
  • Page 110 The computer has three batteries: a rechargeable Lithium-Ion main battery pack, a rechargeable Lithium-Ion secondary battery pack (Provided with some models or option) and an RTC battery (that backs up the Real Time Clock and CMOS memory). [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 111 - Dial volume - VoIP (Receiving) Switch/Button Windows Security tablet button, ESC/Rotation button, Cross Function button, Presentation button, Toshiba Assist button and Wireless communication switch are available. Internal Modem The internal modem is equipped as a modem daughter card (MDC).
  • Page 112 This port enables high-speed data transfer directly from external devices such as digital video cameras. Docking port TOSHIBA Express Port Replicator can be connected through docking port on the bottom. Bluetooth The computer is equipped with Bluetooth (V2.0) communications standard that enables wireless connection between electronic devices such as computers and printers.
  • Page 113 1.1 Features 1 Hardware Overview Figure 1-1 shows the front of the computer and Figure 1-2 shows the system units configuration. Figure 1-1 Front of the computer PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 114 1 Hardware Overview 1.1 Features Figure 1-2 System units configuration [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 115 1.1 Features 1 Hardware Overview Figure 1-3 shows the system block diagram. Figure 1-3 System block diagram PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 116 • 200 pin, SO Dual In-line Memory Module (SO-DIMM) • PC2-4300 • 512MB/1GB/2GB – 512MB 512Mb×8 – 1 GB 512Mb×16 – 512Mb×32 BIOS ROM (Flash memory) • One STMicro M50FW080NB5G is used. • 8Mbits of flash memory are used. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 117 Controlling Suspend/Resume Built –in RTC GPIO 652-ball, 31mm×31mm×2.51mm, BGA Package PC Card Controller (Texas Instruments-made PCI7412ZHK) PCI interface CardBus/Ultra Media Controller (1soket) SD/MMC, Memory Stick, XD card Controller IEEEE1394 controller 288-ball, 16mm×16mm×1.4mm BGA package PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 118 Temperature sensor (ADM-made 1032ARMZ) • Acceleration sensor (ST Micro-made LIS3L02AQ3) • Super I/O (SMSC-made LPC47N217-JV) • SOUND CODEC (SigmaTel-made STAC9200) • SP AMP (Matsushita-made AN12941A) + HP AMP (MAX4410) • CLK Generator (ICS-made 954321AGLFT) 1-10 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 119: Inch Hard Disk Drive

    5,400 Data transfer rate To/From media (MB/s) 64.0 max. To/From host (Gbps) 1.5 (150 MB/s) max. Data buffer size (MB) Average seek time Read (ms) 12 typ. Motor startup time (s) 4 typ. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-11...
  • Page 120 80GB 100GB Speed (RPM) 5,400 Data transfer rate To/From media (Mb/s) 493 max. To/From host (Gbps) Data buffer size (MB) Average seek time 12 typ. Read (ms) Motor startup time (s) 3.5 typ. 1-12 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 121 100GB Speed (RPM) 7,200 Data transfer rate To/From media (Mb/s) 629 max. To/From host (Gbps) Data buffer size (KB) 8,192 Average seek time Read (ms) 10 typ. Motor startup time (s) 4 typ. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-13...

  • Page 122: Optical Drive

    Table 1-2 DVD-ROM & CD-R/RW drive outline dimensions Parameter Standard value MATSUSHITA Maker (code) (G8CC00025A20) Width (mm) 128 (excluding projections) Outline Height (mm) 9.5 (excluding projections) dimensions Depth (mm) 129 (excluding projections) Mass (g) 141±5 1-14 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 123 CD: CD/CD-ROM (12cm, 8cm), CD-R, CD-RW DVD:DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+RAM, DVD+R DL Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD, CD-Extra(CD+), CD-text DVD:DVD-R, DVD-RW (Ver.1.2), DVD-Video, DVD+R, DVD+RW, DVD-RAM (2.6GB/4.7GB) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-15...
  • Page 124 Table 1-4 DVD Super Multi drive outline dimensions Parameter Standard value Maker MATSUSHITA (G8CC00026A23) Width (mm) 128 (excluding projections) Outline dimensions Height (mm) 9.5 (excluding projections) Depth (mm) 129 (excluding projections) Mass (g) 145±5 1-16 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 125 CD: CD-ROM (12cm, 8cm), CD-R, CD-RW DVD:DVD-ROM, DVD-R, DVD-RAM, DVD-RW, DVD+R, DVD+RW, DVD+R DL Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD, CD-Extra(CD+), CD-text DVD:DVD-R, DVD-RW (Ver. 1.1, Ver.1.2), DVD-Video, DVD+R, DVD+RW, DVD-RAM (2.6GB/4.7GB) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-17...
  • Page 126 Table 1-6 DVD Super Multi drive (Double-layer) outline dimensions Parameter Standard value Maker MATSUSHITA (G8CC00030120) Width (mm) 128.0 (excluding projections) Outline dimensions Height (mm) 9.5 (excluding projections) Depth (mm) 129.0 (excluding projections) Mass (g) 140±5 1-18 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 127 DVD+R, DVD+R DL, DVD+RW Supported CD-DA, CD-ROM, CD-ROM XA, Photo CD (multiSession), Formats Video CD, CD-Extra (CD+), CD-text DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB), DVD-R DL, DVD-RW (Ver.1.1, Ver.1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-19...

  • Page 128: Keyboard

    ASCII. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure1-8 is a view of the keyboard. See Appendix E about a layout of the keyboard. Figure 1-8 Keyboard 1-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 129: Tft Color Display

    269(W) x 199(H) x 6.7Max(D) Specifications Item TMD G33C00019210 (SXGA+) Number of Dots 1,400 (W) x 1050 (H) Dot spacing (mm) 0.176(H) x 0.176(V) Display range (mm) 245.76(W) x 184.32(H) Outline dimensions 269(W) x 199(H) x 6.7Max(D) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-21...
  • Page 130 Table 1-9 lists the FL inverter board specifications. Table 1-9 FL inverter board specifications Specifications Item G71C00011111 Voltage (V) 5 (DC) Input Power (W) Voltage (V) 750 (r.m.s) Output Power 5W / 7VA Current (mA) 6.00 (r.m.s) 1-22 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 131: Power Supply

    5. Turns the power supply on and off. 6. Provides more accurate detection of a low battery. 7. Calculates the remaining battery capacity. 8. Controls the transmission of the status signal of the main battery. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-23...
  • Page 132 EC/KBC FM-P3V Flash Media BT-P3V Bluetooth LAN-E3V Yes/No LAN1R2-E1V Yes/No ICH7-M, ODD, HDD, PC- Card Power, LED, KB, PAD, CRT, FAN, FL-Inv Yes/No ICH7-M, USB Power SND-P5V AN12941A A4R7-P4V STAC9200, AN12941A 2.0-3.5 ICH7-M(RTC) 1-24 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 133: Batteries

    The main battery is the primary power supply for the computer when the AC adapter is not connected. In standby (instant recovery) mode, the main battery maintains the current status of the computer. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-25...
  • Page 134 Table 1-13. Table 1-13 Data preservation time Condition preservation time Standby mode About 6 days Main (4700mAh) Boot mode About 70 days Standby mode About 5 days Second (4000mAh) Boot mode About 60 days 1-26 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 135 Table 1-14 lists the battery charging time and data preservation times. Table 1-14 RTC battery charging/data preservation time Time Charging time AC adapter or main battery in use about 8 hours (Power ON) Data preservation time (when fully charged) about 30 days PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 1-27...

  • Page 136: Ac Adapter

    75W (Peak 90W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5A or less (100V-240V) Output voltage Output current 0A to 5A (At constant voltage mode) 5A to 6A (At surge load mode) 1-28 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 137: Troubleshooting

    Chapter 2 Troubleshooting [CONFIDENTIAL]...
  • Page 138 2 Troubleshooting 2-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 139 Diagnostic Test Program Execution Check ......2-38 Procedure 5 Connector Check and Replacement Check......2-39 Keyboard Troubleshooting ..................2-40 Procedure 1 Diagnostic Test Program Execution Check ......2-40 Procedure 2 Connector Check and Replacement Check......2-40 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-iii...
  • Page 140 Connector Check..............2-50 Procedure 3 Replacement Check ............. 2-50 2.15 Bridge media Slot Troubleshooting ................. 2-51 Procedure 1 Check on Windows XP Tablet PC Edition ......2-51 Procedure 2 Connector check and Replacement Check......2-51 2-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 141: Figure

    Table 2-2 DC IN icon..................... 2-7 Table 2-3 Debug port (Boot mode) error status ............2-21 Table 2-4 FDD error code and status ................2-33 Table 2-5 2.5” HDD error code and status..............2-38 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 142 2 Troubleshooting 2-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 143 There are following two types of connections in the figures of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described as a line in the figures. (2) Pin connection is described as an arrow in the figure. <e.g> Connection of modem PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 144: Troubleshooting Flowchart

    ® Make sure that Toshiba Windows XP Tablet PC Edition is installed on the hard disk. Other operating systems can cause the computer malfunction. Make sure all optional equipment is removed from the computer. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 145 2.2 Troubleshooting Flowchart 2 Troubleshooting Figure 2-1 Troubleshooting flowchart (1/2) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 146 2 Troubleshooting 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (2/2) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 147 14. If any trouble is detected on the Wireless LAN, perform the Wireless LAN Troubleshooting Procedures in Section 2.17. 15. If any trouble is detected on the Fingerprint sensor, perform the Fingerprint sensor Troubleshooting Procedures in Section 2.18. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 148: Power Supply Troubleshooting

    Procedures as instructed. The procedures described in this section are: Procedure 1: Power Supply Icon Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Quick Charge Check Procedure 5: Replacement Check [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 149 DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction Doesn’t light Any condition other than those above. *1 When the power supply controller detects a malfunction, the DC IN icon blinks orange. It shows an error code. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 150 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4. NOTE: Use a recommended AC adapter (G71C00043310 (2-pin), G71C00049410 (3- pin) or G71C00049510 (3-pin)). [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 151 S3V output (P60) E5V output (P61) E3V output (P62) 1R5-E1V output (P63_CH0) 1R-8-B1V output (P64_CH0) PPV output (P65_CH0) PTV output (P66_CH0) 1R5-E1V output (P63_CH1) 1R8-B1V output (P64_CH1) PPV output (P65_CH1) PTV output (P66_CH1) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 152 Error code Meaning AC Adapter output voltage is over 16.5V. TOSHIBA Express Port Replicator output voltage is over 16.5V. Current from the DC power supply is over 7.0A. Current from the DC power supply is over 0.5A in no load.
  • Page 153 1R8-B1V voltage is 1.53V or less when the computer is powered on. 1R8-B1V voltage is 1.53V or less at booting up. 1R8-B1V voltage is 1.53V or less when BV power is maintained and “OUTV4 power = BV power” is specified. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-11...
  • Page 154 1R8-B1V voltage is 1.53V or less when the computer is powered on. 1R8-B1V voltage is 1.53V or less at booting up. 1R8-B1V voltage is 1.53V or more when BV power is maintained and “OUTV8 power = BV power” is specified. 2-12 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 155 In the case of error code 10h or 12h, go to Procedure 3. Check 4 In the case of error code 2*h, go to Check 3 of Procedure 3. Check 5 For any other errors, go to Procedure 5. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-13...
  • Page 156 If the battery pack is still not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5. 2-14 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 157 To disassemble the computer, follow the steps described in Chapter 4. Check 1 Replace the AC adapter with a new one. If power is not supplied properly to the PC, perform Check 2. Check 2 Replace the System board with a new one. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-15...

  • Page 158: System Board Troubleshooting

    1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debug port (D port) Check on Boot Mode Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check 2-16 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 159 System board is damaged. Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. If any other error message is displayed, perform Check 3. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-17...
  • Page 160 (21)Select Bay HDD ERROR (22)No FDD ERROR (23)TIMER INTERRUPT ERROR (24)RTC UPDATE ERROR PCI Express error PROTECTED MODE ERROR CPU EXCEPTION ERROR KEYBOARD ERROR FDC ERROR Exception ERROR RAID-0 is CRITICAL RAID-1 is DEGRADE 2-18 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 161 2. Connect the debug port test cable and RS-232C cross-cable to the test board. 3. Connect the RS-232C cross-cable to the PC displaying the test results. 4. Boot the computer in MS-DOS mode. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-19...
  • Page 162 The D port status is displayed in the following form; 6. When the D port status is FFFFh (normal status), go to Procedure 3. 7. When the D port status falls into any status in Table 2-3, execute Check 1. 2-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 163 “BIOS rewrite process” Transits to system BIOS IRT F007h BIOS rewrite process Initialization of ICHM. D31 DRAM configuration Permission of cache (L1 cache only) Memory clear Transits to real mode and copies BIOS to PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-21...
  • Page 164 Reading of EXE header of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” Key input when error occurred Execution of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” F100h Renewal of micro code (In model supporting HTT) Prohibition of cache Permission of L1/L2 cache in Flash ROM area 2-22 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 165 Storing the size of DRAM F103h Branch of resuming (only in Cold When a CMOS error is detected, it does Boot) not resume If “resume status code” is not set, no resume occurs PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-23...
  • Page 166 BIOS F105h SMRAM initialization Check if CPU corresponds to Hyper Threading Initialization of APIC WakeUp factor check SMRAM base rewriting and CPU state map saving for BIOS Permission of SMI based on ASMI 2-24 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 167 Japan) based on DMI data CMOS default setting check Sets default setting if bad battery or bad checksum (ROM, CMOS) is detected. ACPI table initialization (for execution of option ROM) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-25...
  • Page 168 H/W setting based on resource F10AH Task generation for waiting PnP resource making completion PnP H/W initialization PC card slot initialization SIO initialization (for models supporting SIO) FIR initialization (for models supporting FIR) 2-26 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 169 Exception check in the protected Dport=F117h when error occurs mode INIT_SYS_MEM (reboot mode) Initialization of conventional memory F118h CHK_DMA_PAGE (boot mode) Check of DMA Page Register F119h CHECK_DMAC (boot mode) Check of DMAC PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-27...
  • Page 170 Rewriting of memory map data of INT15h E820h function Waiting for AC-Link initialization completion Renewal of table for DMI Copying ACPI table to uppermost of extension memory Waiting for completion of BIOS rewriting of PSC version 2-28 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 171 Make the CPU clock to be set by SETUP Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-29...
  • Page 172 If any other D port status error code is displayed, perform Procedure 3. D port error code is as follows: Error code Contents F003h or F004h SC initialization error F00Bh BIOS update error F117h Exception check error F121h Clock generator error F166h BIOD security error 2-30 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 173 If connectors are in good condition, but there is still a problem, go to Check 2. Check 2 The System board may be damaged. Replace the System board with a new one following the steps described in Chapter 4, Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-31...

  • Page 174: Usb 3.5" Fdd Troubleshooting

    And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. 2-32 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 175 “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-33...
  • Page 176 The USB FDD may be defective or damaged. Replace it with a new one. If the FDD is still not functioning properly, perform Check 3. Check 3 Replace the System board with a new one following the steps in Chapter 4, Replacement Procedures. 2-34 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 177: Hdd Troubleshooting

    For the backup, refer to the User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.
  • Page 178 The 2.5” HDD, HD board and the connector of the System board may be disconnected (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling the PC.). Reconnect them firmly. If they are firmly connected, go to Procedure 3. 2-36 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 179 If the 2.5” HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-37...
  • Page 180 Bad sector error Bad track error ECC error ECC recover enable HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time out error No HDD 2-38 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 181 The HDD cable may be damaged. Replace it with a new one and check the operation. If the problem still exists, perform Check 4. Check 4 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-39...

  • Page 182: Keyboard Troubleshooting

    Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3. Check 3 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-40 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 183: Display Troubleshooting

    USB floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. This program checks the display controller on the System board. If an error is detected, go to Procedure 3. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-41...
  • Page 184 Chapter 4, Replacement Procedures and test the display again. If there is still an error, go to Check 6. Check 6 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-42 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 185: Touch Pad Troubleshooting

    If there is still an error, go to Check 2. Check 2 The System board may be damaged. Replace the System board with a new one according to the procedure in Chapter 4. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-43...

  • Page 186: Selectable Bay(Optical Drive) Troubleshooting

    Chapter 4. If the problem still occurs, perform Check 3. Check 3 The System board may be faulty. Replace it with new one following the instructions in Chapter 4. 2-44 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 187: Modem Troubleshooting

    Chapter 4. If the modem is not still working properly, perform Check 4. Check 4 The System board may be faulty. Replace it with a new one following the instructions in Chapter 4. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-45...

  • Page 188: Bluetooth Troubleshooting

    The Bluetooth module may be defective or damaged. Replace it with a new one. Then perform the test program again. If the computer still does not pass the test, go to Procedure 2. 2-46 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 189 Make sure the Bluetooth antenna cable (brown) is firmly connected to the Bluetooth module. If the Bluetooth antenna cable is disconnected, connect it firmly and perform Procedure 1. If the Bluetooth function is still not functioning properly, PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-47...
  • Page 190 If the Bluetooth is still not functioning properly, perform Check 4. Check 4 The System board may be defective or damaged. Replace the System board with a new one following the steps in Chapter 4, Replacement Procedures. 2-48 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 191: Lan Troubleshooting

    The LAN function is installed on the System board and the RJ45 jack and the controller is mounted on the System board. If the LAN malfunctions, the System board might be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the System board. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-49...

  • Page 192: Sound Troubleshooting

    Chapter 4. If there is still an error, go to Check 3. Check 3 The System board may be faulty. Replace it with a new one following the step in Chapter 4. 2-50 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 193: Bridge Media Slot Troubleshooting

    Bridge media may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. If the problem continues, perform Check 3. Check 3 System Board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-51...

  • Page 194: Tablet Pen Troubleshooting

    Check 2 The tablet pen might be defective. Replace the tablet pen with a new one and check if the tablet pen is working properly. If there is still an error, execute Procedure 3. 2-52 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 195 CN9540 on the System board. If there is still an error, go to Check 2. Check 2 The Digitizer or the System board may be defective. Replace it with a new one following the steps in Chapter 4. Then check the tablet pen is working properly. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-53...

  • Page 196: Wireless Lan Troubleshooting

    LAN. You will need another computer that can communicate by the wireless LAN. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. 2-54 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 197 If there is still an error go to Check 3. Check 3 The System board may be defective or damaged. Disassemble the computer following the steps described in Chapter 4 and replace the board with a new one. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-55...

  • Page 198: Fingerprint Sensor Troubleshooting

    3. Make sure the first joint of your finger is on the sensor. 4. Slide slowly your finger from the first joint to fingertip at constant speed. When not recognized, adjust the speed. Fingerprint Fingerprint sensor sensor 2-56 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 199 4. Click “Create Account” button in the (default) condition that the “Computer administrator” is selected in [Pick an account type]. 5. Select the icon of Account (e.g. “TOSHIBA”) that has been made in item 2 to item 4 in [User Accounts] display.
  • Page 200 4. After displaying [Enrollment Hints], check off in the box of [Run interactive tutorial] (when proceeding without seeing Tutorial). The display of “if you want really skip or not the Tutorial” appears, and then click [Skip Tutorial]. 2-58 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 201 5. After displaying [User’s Fingerprint], click the box of thumb of right hand. A small window of “Swipe finger” appears, then swipe three times. 6. The display becomes as follows when the fingerprint is registered correctly. Click [Next]. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-59...
  • Page 202 7. After displaying [User Enrollment] dialog, you are asked if you want to register one more finger. Click [No] when you do not want to register one more. 8. When [Advanced Security] is displayed, click [Next]. 9. When [Finish] is displayed, click [Finish]. 2-60 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 203 1. Turn on the computer. Windows starts up. 2. In the Windows Log-ON window, scan the fingerprint of registered finger. Make sure that a green check mark is displayed in the box (It means you have logged on). PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-61...
  • Page 204 2 Troubleshooting 2.18 Fingerprint sensor Troubleshooting 3. After starting Windows, make sure that the name of Account (e.g. “TOSHIBA”), which has been inputted in item 3 in Procedure 1 at the top of [Start]. Procedure 4 Connector Check and Replacement Check The connector CN9560 on the NF board is connected to the connector CN9540 on the system board.
  • Page 205 The NF board may be faulty. Replace it with a new one. If the problem persists, perform Check 4. Check 4 The system board may be faulty. Replace it with a new one. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-63...
  • Page 206 2 Troubleshooting 2.18 Fingerprint sensor Troubleshooting 2-64 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 207: Chapter 3 Tests And Diagnostics

    Chapter 3 Tests and Diagnostics [CONFIDENTIAL]...
  • Page 208 3 Tests and Diagnostics 3-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 209 NDP Test........................3-39 3.17 Expansion Test......................3-40 3.18 CD-ROM/DVD-ROM Test ..................3-42 3.19 Error Code and Error Status Names ................ 3-43 3.20 Hard Disk Test Detail Status ................... 3-46 3.21 Only One Test ......................3-48 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-iii...
  • Page 210 Bluetooth test..................3-80 3.29.4 IEEE1394 test..................3-89 3.30 Sound Test Program....................3-90 3.30.1 Sound (Standard) ................3-90 3.30.2 Sound (Legacy) ................. 3-92 3.30.3 CD Sound (Standard) ................ 3-93 3.30.4 CD Sound (Legacy) ................3-95 3-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 211 3 Tests and Diagnostics 3.31 SETUP ........................3-96 3.31.1 Function Description ................3-96 3.31.2 Accessing the SETUP Program............3-98 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 212: Figure

    Table 3-4 Error register contents.................. 3-47 Table 3-5 Error message....................3-82 Table 3-6 Error code for Bluetooth test (BD_ADDR) ..........3-83 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT)......3-87 3-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 213: The Diagnostic Test

    FDD UTILITIES SYSTEM CONFIGURATION EXIT TO MS-DOS The DIAGNOSTIC TEST MENU contains the following functional tests. SYSTEM TEST MEMORY TEST KEYBOARD TEST DISPLAY TEST FLOPPY DISK TEST PRINTER TEST ASYNC TEST HARD DISK TEST PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 214 A cleaning kit to clean the floppy disk drive heads (Head Cleaning) An external CRT monitor supporting monitor ID (Expansion test) A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)

  • Page 215: H/W (Hardware) Initial Information Setting Tool

    You will need the following equipment to perform some of the programs. The Diagnostics Disk (Main T&D) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection. You will need the following equipment to perform this program. The Diagnostics Disk (Main T&D) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 216: Executing The Diagnostic Test

    To start the Heatrun test, press 3 and Enter. NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 Initial configuration in 3.4 Setting of the hardware configuration. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 217: Diagnostics Menu (T&D)

    3.2.1 Diagnostics menu (T&D) After pressing 1 and Enter in the startup menu, the following menu appears. TOSHIBA personal computer Common DIAGNOSTICS Version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...
  • Page 218 Selecting YES of TEST LOOP increases the pass counter by one, each time the test cycle ends and restarts the test cycle. Selecting NO returns the process to the subtest menu after the test is complete. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 219: H/W Initial Information Setting Tool

    For more details on this test, refer to the section 3.4. 3.2.3 Heatrun test program Heatrun test starts executing the same subtest as 3.24 Running Test. For more details on this test, refer to the section 3.5. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 220: Check Of The Raid Configuration

    3.3 Check of the RAID configuration Check of the RAID configuration Following screen is displayed for checking the RAID configuration and specifying a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status...
  • Page 221 Indicates critical condition that one HDD is failed in the RAID-0 that does not have redundancy. “OPTIMAL” is displayed in the case of (1) and “not OPTIMAL” is displayed in the case of (2) and (3). PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 222: Check Of The Screen Display

    When the “RAID-1” is displayed in the shown below, it is judged that the RAID is configured by two drives. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1...
  • Page 223 The RAID is not configured by two drives in the following display, because there are two LDs (LD0 and LD1). TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-0 OPTIMAL...

  • Page 224: Identifying The Failed Hdd

    3.3.3 Identifying the failed HDD Check the RAID configuration condition from the shown below and specify a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1 DEGRADE xxGB...
  • Page 225 RAID console and installed again. When the drive is unlocked, “ABSENT” is displayed. When the drive is locked, “OFFLINE” is displayed. Repair is not needed in this case. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level...
  • Page 226 (2) When a new HDD is recognized, it is judged that the HDD removed is failed. Specify the reason by using the Independent Utility. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity...
  • Page 227 One drive in the “RAID-1”is failed and degraded. This may look like failure by wrong operation. Specify the reason by using Independent Utility. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity...

  • Page 228: Setting Of The Hardware Configuration

    Flash ROM, press Y, and then Enter. 7. “Create DMIINFO TXT (Y/N) ?” is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc. 3-16 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 229 UUID data is not written. This is one of tools to copy the DMI information to a new PCB after replacing. This subtest writes all the DMI data in the floppy disk into the new PCB. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-17...
  • Page 230 Confirm the contents and press Enter. For more details on the system configuration information, refer to 3.26 “System configuration”. Subtest 09 E2PROM test (MAC/GUID/DMI) It checks whether the MAC address, GUID of IEEE1394 and DMI information are written. 3-18 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 231: Heatrun Test

    NOTE: The test result (Errorlog.txt) is stored in the floppy disk. The result is displayed in the same way as 3.22 LOG UTILITIES. For more detail in the display, refer to LOG UTILITIES. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-19...

  • Page 232: Subtest Names

    Gradation for LCD Gradation & Mode test for VGA All dot on/off for LCD “H” pattern display LCD brightness FLOPPY DISK Sequential read Sequential read/write Random address/data Write specified address Read specified address 3-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 233 Read specified address Sequential write W-R-C specified address REAL TIMER Real time Backup memory Real time carry EXPANSION PCMCIA wraparound RGB monitor ID CD-ROM Sequential read /DVD-ROM Read specified address Random address/data RW 1point W/R/C PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-21...

  • Page 234: System Test

    After a while, the fan rotating will stop. Subtest 03 Geyserville If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU operating clock speed can be changed. Subtest 04 Quick charge 3-22 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 235 Version Number : XXXXXXXXXXXX Serial Number : XXXXXXXX Model Number : XXXXXX-XXXXX UUID Number : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press [Enter] to EXIT To exit this subtest and return to the SYSTEM test menu, press Enter. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-23...

  • Page 236: Memory Test

    16KB read buffer and compared the data in the buffers. The read buffer starts from 0001 and the comparison is continued with the following read buffer addresses: 0001, 0003, 0005, 0007, 0009, 000b, 000d and 000f. 3-24 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 237: Keyboard Test

    Appendix D. KEYBOARD TEST IN PROGRESS 302000 Scan code Character code Keytop Ins Lock Caps Lock Num Lock Scroll Lock Ctrl Left Shift Right Shift PRESS [Enter] KEY PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-25...

  • Page 238: Display Test

    This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white, and semi-white. Each color displays for three seconds. 3-26 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 239 Mode 118. Subtest 05 All dot on/off for LCD This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-27...
  • Page 240 Subtest 07 LCD brightness The LCD brightness changes in the following order: Super-Bright —> Bright —> Semi-Bright —> Bright —> Super-Bright After displaying with Super-Bright of LCD brightness, return to the DISPLAY TEST menu. 3-28 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 241: Floppy Disk Test

    : XXX SUB-TEST MENU : 01 - Sequential read 02 - Sequential read/write 03 - Random address/data 04 - Write specified address 05 - Read specified address 99 - Exit to DIAGNOSTIC TEST MENU PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-29...
  • Page 242 This subtest writes the data specified by an operator to a specified track, head, and address. Subtest 05 Read specified address This subtest reads data from a track, head, and address specified by an operator. 3-30 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 243: Printer Test

    Select the printer channel number, and press Enter to execute the selected subtest. Subtest 01 Ripple Pattern This subtest prints characters for codes 20h through 7Eh line-by-line while shifting one character to the left at the beginning of each new line. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-31...
  • Page 244 NOTE: To execute this subtest, a printer wraparound connector must be connected to the computer’s printer port. This subtest checks the output and bi-directional modes of the data control and status lines through the parallel port wraparound connector (34M741986G01). (Both output and bi-directional modes are tested.) 3-32 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 245: Async Test

    FIR/SIR port. Subtest 03 Wraparound (board) NOTE: To execute this subtest, an RS-232C wraparound connector must be connected to the RS-232C port. This subtest checks the data send/receive function through the wraparound connector. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-33...

  • Page 246: Hard Disk Test

    3. This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.20. Select 1 or 2. Detail status display (1:no, 2:yes) 3-34 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 247 1. Forward sequential 2. Reverse sequential 3. Random Subtest 03 Random address/data This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-35...
  • Page 248 This subtest writes specified 2-byte data to all of the cylinders on the HDD. Subtest 09 W-R-C specified address This subtest writes data to a specified cylinder and head on the HDD, then reads the data and compares it to the original data. 3-36 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 249: Real Timer Test

    Writes 1-bit of “off” data (FEh through 7Fh) to address 0Eh through 7Fh Writes the data pattern AAh and 55h to the address 0Eh to 7Fh Then the subtest reads and compares this data with the original data. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-37...
  • Page 250 Current time : 23:59:58 The real time increments are automatically executed and the following is displayed: Current date : 01-01-2000 Current time : 00:00:00 PRESS [Enter] KEY TO EXIT TEST To exit the test, press Enter. 3-38 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 251: Ndp Test

    To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 This test checks the following functions of NDP: Control word Status word Addition Multiplication PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-39...

  • Page 252: Expansion Test

    –– Speaker line 00004 40,80 Wait line (40<xx<80) 00005 Other lines (BSY#, BVD1) NN=21, 00 NOTE: When selecting the subtest number01, the following message will appear: Test slot number select (1:slot0, 2:slot1, 0:slot0&1)? 3-40 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 253 The judgment of acquisition is based on the panel data. In simultaneous display mode or internal display mode, in which the panel data is acquired, this subtest will fail. Therefore, make sure only the external display is selected when executing this subtest. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-41...

  • Page 254: Cd-Rom/Dvd-Rom Test

    To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW media on the market.

  • Page 255: Error Code And Error Status Names

    HUB - CLEAR FEATURE ERROR HUB - CLEAR FEATURE1 ERROR HUB - SET FEATURE ERROR(Enab.) HUB - CLEAR FEATURE2 ERROR USB - OVER CURRENT ERROR USB - GET DESCR.ERROR(SECOND) Display VRAM SIZE NOT SUPPORT PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-43...
  • Page 256 HDD - RECORD NOT FOUND ERROR HDD - ECC ERROR HDD - HDC ERROR HDD - SEEK ERROR HDD - TIME OUT ERROR HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY 3-44 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 257 ZV-CONT# ERROR CD-ROM BAD COMMAND /DVD-ROM ILLEGAL LENGTH UNIT ATTENTION MEDIA CHANGE REQUEST MEDIA DETECTED ADDITIMAL SENSE BOUNDARY ERROR CORRECTED DATA ERROR DRIVE NOT READY SEEK ERROR TIME OUT RESET ERROR ADDRESS ERROR PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-45...

  • Page 258: Hard Disk Test Detail Status

    (Corrected data) “1” … Correctable data error is corrected. “0” … Not used (Index) “1” … Index is sensed. “0” … Normal (Error) “1” … The previous command was terminated with an error. 3-46 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 259 “1” … Illegal command error or command abort. “0” … The hard disk found track 0 during a recalibrate (Track 0) command. “1” … The hard disk could not find track 0 during a recalibrate command. —— Not used PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-47...

  • Page 260: Only One Test

    Exit to Common Test ************************************************************* ..Press test number[1-7, 9] ? Input the subtest number you want to test and press Enter. To return to the DIAGNOSTIC TEST menu, select 9 and press Enter. 3-48 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 261 Holding a key down enables the auto-repeat function which causes the key’s display character to blink. Press Del + Enter to end the test. IF TEST OK, Press [Dell][Enter]key PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-49...
  • Page 262 <LAT> displays appear on the right side one by one. The parameters appear on the center of the display. To exit this subtest, press the four IPS switches at the same time. 3-50 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 263 ..Press test number[0-2, 9] ? Connect the USB test module and USB cable to the computer. Input the test port number and press Enter. OK message appears in the display if the test ends without an error. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-51...
  • Page 264 Check [DC-IN]&[Power]&[Main Battery] LED= Green/Orange Check if the each LED lights in the same color shown in the display (Message switches Green <-> Orange). Press Enter to return to the Only One Test menu. 3-52 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 265 Front upward Flat desk The figure below shows the name and position of each side. (heaven surface) Back Right side Front Left side Figure 3-1 Name and positions of each side PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-53...
  • Page 266 Then press Enter to detect the data on this setting of machine. When there is no defective during the all checks above, the following message appears in the display. Then press Enter and return to the Only One Test menu. 3-54 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 267 Press Escape/Rotation button. Then the following message appears in the display. Press [Cross Function Button] key Press Cross Function button. If the test ends successfully, the screen returns to the ONLY ONE TEST menu automatically. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-55...

  • Page 268: Head Cleaning

    2. Remove the Diagnostics Disk from the FDD, then insert the cleaning disk and press Enter. 3. When the message appears, the FDD head cleaning has begun. “cleaning start” 4. The display automatically returns to the DIAGNOSTIC MENU when the program is completed. 3-56 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 269: Log Utilities

    5. FDD/HDD or memory address (ADDR) 6. Write data (WD) 7. Read data (RD) 8. HDC status (HSTS) 9. Error status name (ERROR STATUS NAME) If the power switch is turned off, the error information will be lost. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-57...

  • Page 270: Operations

    The 7 key writes the log information to a floppy disk. 3. In the case of “error retry OK,” a capital “R” will be placed at the beginning of the error status. However, it is not added to the error count. 3-58 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 271: Running Test

    2. To execute the test, press Y and Enter. To cancel the test, press N and Enter. If you select the selectable tests, follow the instruction message in the display. 3. After selecting the selectable tests, the running test starts automatically. To terminate the program, press Ctrl + Break. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-59...

  • Page 272: Floppy Disk Drive Utilities

    This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display. 4. HDD ID READ This program reads the hard disk ID and displays hard disk model number. 3-60 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 273: Operations

    After the floppy disk is formatted, the following message will appear: Format complete Another format (1:Yes/2:No) ? (e) Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-61...
  • Page 274 Copy complete Another copy (1:Yes/2:No) ? (g) To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU. 3-62 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 275 (i) Select a drive number and the following message will be displayed. ---Max. address --- [LBA ] = XXXXXXXXX LBA number ???????? (j) Set the LBA number you want to dump. The system will access the disk and dump a list. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-63...
  • Page 276 5. HDD ID READ program Selecting HDD ID displays the following HDD ID configuration: [HDD ID Read (VX.XX)] [Drive #1] [Drive #2] Model No. = XXXXXXX = YYYYYYY Press Enter to return to the FDD UTILITIES MENU. 3-64 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 277: System Configuration

    14. The number of ASYNC ports 15. Math co-processors 16. Floppy Disk Drive [Track/Head/Sector] 17. Hard Disk Drive [Sector/Drive size/Manufacture code] 18. Secondary Drive [Maker/Drive type/Manufacture code/Product code] 19. T&D total version 20. Date/Time PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-65...

  • Page 278: Operations

    = XXXXXXXXXX (XXXGB) [XXXXXXXXXXXXXXXXX] - Secondary Drive = XXXX XXXXXXXX XXXXXXXXX [XXXXXXXXXXXX] - T&D Total Version = VX.XX Press [Enter] Key [Date = XXXX-YY-ZZ, XX:YY:ZZ] Press Enter to return to the DIAGNOSTIC MENU. 3-66 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 279: Wireless Lan Test Program (Intel-Made B/G)

    Module: Intel Calexico 802.11b/g (MoW) G-code : G36C0000X310 PBA No. : C55369 ************************************************************* If a defective is found during the test, NG message will appear in the display. Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-67...
  • Page 280 When a defective is detected in the test, following typical cause is considered. • Connection of wireless LAN card • Defective wireless LAN card • Disappearance of MAC address data Checking the connection, execute the subtest again. 3-68 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 281 Connection of wireless LAN card • Connection of wireless LAN antenna cable (Main/Aux) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-69...
  • Page 282 This subtest checks SKU information, MAC address, connection and communication of wireless LAN antenna of Calexico 802.11b/g card. The test stops at when a defective is found. For more details, refer to each subtest. 3-70 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 283: Wireless Lan Test Program (Intel-Made A/B/G)

    LAN card is described. ************************************************************* Module : Intel Calexico 802.11a/g (MoW) G-code : G36C00018510 PBA No. : C67287 ************************************************************* Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-71...
  • Page 284 If a defective is found during the test, following message will appear in the display. ************************************************************* ERROR: MAC all F MAC = XXXXXXXXXXXX ************************************************************* ************************************************************* MAC Address Check : NG !! ************************************************************* Press any key and return to the test menu. 3-72 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 285 Press any key and following message will appear in the display. Check which antenna (Main/Aux) is defective. ************************************************************* Aux Antenna Test : NG !! ************************************************************* Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-73...
  • Page 286 Connection of wireless LAN card • Connection of wireless LAN antenna cable (Main) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. 3-74 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 287 Calexico 802.11b card and communication test of Calexico 802.11a and Calexico 802.11g. The test stops at when a defective is found. For more details, refer to each subtest. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-75...

  • Page 288: Lan/Modem/Bluetooth/Ieee1394 Test Program

    ######### i82562 ICHx GbE (i82540) Diagnostics program ##### #################################################################### 1 .... (i82562 + ICHx) 2 .... (GbE) ******************************************************************** ..Press test number[1-2] ? Press the number you want to test and press Enter. 3-76 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 289 < TRANSMIT > < RECEIVE > NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-77...
  • Page 290 1000Base Auto-negotiation TxRx Test CE Test Complete NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. 3-78 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 291: Modem Test

    RJ11 Connection Check (LED) (Operator’s Check LED) test will be executed, and the following message will appear: ...Press Key (Y = OK , N =NG) If the color in the LED of the connection checker is orange, press Y, otherwise, press N. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-79...

  • Page 292: Bluetooth Test

    ..Press test number [1, 3, T] ? Press 1 or 3 key to perform the corresponding subtest. To quit the Bluetooth test program, eject the floppy disk and turn the computer off while the menu above is displayed. 3-80 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 293: Will Appear

    1 to select the test and press Enter. The following message will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- Initializing … When the machine has passed the test, it displays BD_ADDR. If BD_ADDR has no problem, the following message is displayed.
  • Page 294 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- My BD_ADDR = XXXXXXXXXXXX [h] FFFFFF FFFFFF...
  • Page 295 Unsupported Remote Feature. 0x1b SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System for details. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-83...
  • Page 296 The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- +----------------------+ BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+ <- Progress Bar Ready>>>>>>>>>>>>>>>>>>>>>> [ESC] : Stop 3-84 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 297 BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+ CCCC M PPPPPP EEEEEE TTTTTTT EEEEEEE DDDDD MM P O M M M M P M PPPPPP EEEEEE EEEEEEE D CCCC LLLLLLL EEEEEE EEEEEEE DDDDD Testing is finished A>_ PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-85...
  • Page 298 M PPPPPP EEEEEE TTTTTTT EEEEEEE MM P O M M M M P M PPPPPP EEEEEE EEEEEEE N N C CCCC LLLLLLL EEEEEE EEEEEEE Testing is finished _Press any key to continue. . . 3-86 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 299 Unsupported Remote Feature. 0x1b SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System in detail. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-87...
  • Page 300 Not Exist 0x29 Not Exist 0x2a Not Exist 0x2b Not Exist 0x2c Not Exist 0x2d Not Exist 0x2e Not Exist 0x2f Not Exist ** See the Specification of the Bluetooth System in detail. 3-88 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 301: Ieee1394 Test

    This program is executed in the responder machine to initialize the responder machine with the IEEE1394 cable connected to the target machine before executing subtest 01. Subtest03 1394 GUID Display This program checks the GUID of IEEE1394. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-89...

  • Page 302: Sound Test Program

    1 .... ( Microphone recording & play ) 2 .... ( Sine wave ) 3 .... ( Line IN recording & play ) 9 .... Exit to Main **************************************************************** .. Press test number[1-3, 9] ? 3-90 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 303 Build data: XXX XX XXXX at XX:XX:XX Loading “mic.wav”. The message in the display might have slight difference from those above. NOTE: The display returns to the Sound (Standard) test menu after the test ends. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-91...
  • Page 304 The display returns to the Sound (Standard) test menu after the test ends. 3.30.2 Sound (Legacy) To execute the Sound (Legacy) test, select 2 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. 3-92 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 305 To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display.
  • Page 306 This subtest plays sine wave while changing its table from 400Hz to 3KHz and also changing the channel from left speaker to right speaker. Return to the CD Sound (Standard) menu after the test ends. 3-94 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 307 [Device Config.] of the BIOS SETUP. If the “ALL DEVICE” is not selected, music can not be played. 3.30.4 CD Sound (Legacy) To execute the CD Sound (Legacy) test, select 4 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-95...

  • Page 308: Setup

    (e) Auto Power On (f) Diagnostic Mode (g) Language During Bootup 8. Configuration 9. Drives I/O (a) Built-in HDD (b) Select Bay 10. PCI Bus 11. Security Controller (a) TPM (b) Clear TPM Owner 3-96 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 309 14. LEGACY EMULATION (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation (c) USB Memory BIOS Support Type 15. PCI LAN 16. RAID ARRAY (a) Current State (b) Create State (c) Execute Creation PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-97...
  • Page 310 3 Tests and Diagnostics 3.31 SETUP 3.31.2 Accessing the SETUP Program Selecting 0 from the DIAGNOSTICS MENU and pressing Enter displays the followings: 3-98 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 311 3.31 SETUP 3 Tests and Diagnostics PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-99...
  • Page 312 2. To accept the default settings, press End and then press Y. NOTE: When you execute the default setting, the following settings are not changed: Password, HDD Password, Core-Multi Processing and Security Controller. 3-100 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 313 This option is used to select Full Power, Low Power or User Setting of the battery save mode. When you select the battery save mode, the followings will appear. Full Power The following shows full power settings. Low Power The following shows low power settings. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-101...
  • Page 314 Disables sleep mode. LCD Brightness Use this option to set the level of LCD brightness. Super-Bright Full brightness for maximum visibility. Bright Full brightness for high visibility. Semi-Bright Less than full brightness for saving power. 3-102 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 315 Saves power consumption, when the PCI Express device is not used. (Default) (C) Enhanced C-States This option enables or disables the Enhanced C-States. Enabled Lowers the power consumption. (Default) Disabled Does not lower power consumption. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-103...
  • Page 316 For details on setting user password, refer to the User’s Manual. (d) Master Password This item sets the Master HDD password. This can be set, only when Master+User is set in the HDD password Mode. For details, refer to the User’s Manual. 3-104 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 317 : The priority is set as Built-in HDD → Second HDD→USB. (Default) Second HDD → Built-in HDD→USB : The priority is set as Second HDD → Built-in HDD→USB Built-in HDD →USB→ Second HDD : The priority is set as Built-in HDD →USB→ Second HDD PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-105...
  • Page 318 ® ® Always Low Disables Intel Core Duo Processor or Intel Core Solo Processor featuring Intel SpeedStep technology and always runs the processor at its default speed. 3-106 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 319 For the Alarm Date Option, set the date to turn on the power automatically. When it is set to “Disabled”, the time to turn on automatically is not set. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-107...
  • Page 320 (g) Language During Bootup This option selects the language during bootup. This message appears only on the model for TCL (Canada). English The message is displayed in English. (Default) French The message is displayed in French. 3-108 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 321 PC is disposed or the owner of the PC changes. When the cursor is on this item and the Space is pressed, message is displayed and the PC waits Y, E, S and Enter key inputs by the user. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-109...
  • Page 322 NOTE: This is not displayed in PCs with a SXGA+ LCD. LCD Display Stretch enables or disables a larger display area of the screen. Enabled Enables the LCD display stretch feature. (Default) Disabled Disables the LCD display stretch feature. 3-110 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 323 HDD can be set in the [HDD Priority Options] item.) Sets the type of the USB memory to be equivalent to the FDD. (Based on the [HDD] order in the [Boot Priority Options] item.) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-111...
  • Page 324 Set the cursor bar to “Execute Creation” and press Space or Back Space. The following message will appear: Warning: If you change RAID array, you need to install OS again. Are you sure? All data on the HDD(s) will be 3-112 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 325 Do you really want to do this? If “Yes”, please type the key string which is written in manual. Input 1234 (press 1, 2, 3, 4 key) and press Enter. The change of the RAID configuration will be reflected. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-113...
  • Page 326 3 Tests and Diagnostics 3.31 SETUP 3-114 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 327: Chapter 4 Replacement Procedures

    Chapter 4 Replacement Procedures [CONFIDENTIAL]...
  • Page 328 4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 329 Cover latch ......................4-45 4.15 Battery lock assembly/Pen holder assembly............4-46 4.16 Microphone/Front panel..................4-47 4.17 Fan........................... 4-49 4.18 Heat sink/CPU ......................4-51 4.19 MDC ........................4-54 4.20 GPU heat sink ......................4-56 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-iii...
  • Page 330 Fingerprint sensor board (NF board) ..............4-75 4.28 Switch board (NW board)..................4-76 4.29 LCD latch assembly....................4-77 4.30 Hinge assembly....................... 4-78 4.31 Fluorescent Lamp....................4-80 4.31.1 Replacing the 12.1 Inch TMD fluorescent Lamp ........4-81 4-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 331 Figure 4-26 Removing the top cover assembly (5)............4-40 Figure 4-27 Removing the system board/RTC battery ............4-42 Figure 4-28 Removing the Cover latch................4-45 Figure 4-29 Removing the battery lock assembly/pen holder assembly ......4-46 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...
  • Page 332 Figure 4-50 Removing the LCD latch assembly..............4-77 Figure 4-51 Removing the hinge assembly (1)..............4-78 Figure 4-52 Removing the hinge assembly (2)..............4-79 Figure 4-53 to 4-64 Replacing 12.1 inch TMD fluorescent lamp (1) to (12) ..4-82 to 4-93 4-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 333: Overview

    The chart shows the case for the following example: • Removing the Top cover assembly All FRUs down to the “4.2 Battery pack” to “4.11 Touch pad” above a 4.12 Top cover assembly must be removed PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 334: Safety Precautions

    Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.

  • Page 335: Before You Begin

    Screw sizes are noted in the text and figures. As all parts have sharp edges and corners, take care not to cut yourself. After replacing an FRU, check that the computer and replaced part operate correctly. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 336: Disassembly Procedure

    Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector Spring connector Back flip connector [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 337: Assembly Procedure

    ESD mats (lay on work table or floor) • An ESD wrist strap and heel grounder • Anti-static carpet or flooring • A pair of needle-nose pliers • Air-ionizers in highly static sensitive areas • Antenna coaxial cable disconnector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 338: Screw Tightening Torque

    Press along the axis of the screwdriver while turning the screw. This is because the contact area between the screw and driver is less than for a pan head screw (standard pan-shaped screw head). [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 339: Grip Color

    Screw shape + Screw length (mm) Screw shape B: Bind screw F: Flat head screw S: Super thin head screw T: Tapping screw U: Other screws (Unique screws: pan head, stud, etc.) Example: B6 ... 6mm BIND screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 340: Battery Pack

    5. Pull out the battery pack while sliding the battery latch toward the arrow pointing. Battery pack Battery lock Battery latch Figure 4-1 Removing the battery pack NOTE: Dispose of the used battery pack in accordance with the laws and ordinances of your local authority. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 341 Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority. Use only the batteries approved by Toshiba. NOTE: Check visually the battery terminals and clean off any dirt with a dry cloth.

  • Page 342: Pc Card/Bridge Media

    The following describes the procedure for installing the PC card. (See Figure 4-2.) 1. Make sure the eject button does not stick out. 2. Insert the PC card carefully and make sure a firm connection. 4-10 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 343: Bridge Media

    Figure 4-3 Removing the Bridge media Installing the Bridge media The following describes the procedure for installing the Bridge media. (See Figure 4-3.) 1. Insert the Bridge media and press it until it securely connected. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-11...

  • Page 344: Touch Pen Case

    Installing the Touch pen case The following describes the procedure for installing the touch pen case. (See Figure 4-4.) 1. Seat the touch pen case to the slot and slide it until it locks. 4-12 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 345: Hdd

    2. Loosen two screws (with e-ring) fixing the HDD slot cover and remove the HDD slot cover. HDD slot cover Screw (with e-ring) Screw (with e-ring) Figure 4-5 Removing the HDD slot cover PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-13...
  • Page 346 NOTE: When removing the HDD assembly, be careful not to tear the tab. If the tab is torn, replace the HDD holder with a new one. HDD assembly HDD cable Figure 4-6 Removing the HDD assembly 4-14 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 347 • M3.0×4.0S ×4 FLAT HEAD screw 5. Detach the HDD holder and HDD. HDD holder (HDD frame and tab) M3.0x4.0S FLAT HEAD M3.0x4.0S FLAT HEAD M3.0x4.0S FLAT HEAD Figure 4-7 Removing the HDD PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-15...
  • Page 348 2. Set the connector of the HDD cable upward and connect the HDD assembly to the connector. Press the HDD assembly to ensure a firm connection. 3. Set the HDD assembly into the slot. 4. Seat the HDD cover and secure it with two screws (with e-ring). 4-16 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 349: Slim Select Bay Module

    2. While sliding the latch toward the arrow direction in the Figure 4-8, pull out the slim select bay module to disconnect it from the system board. M2.0×4.0B BIND Slim select bay module Latch Figure 4-8 Removing the slim select bay module PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-17...
  • Page 350 BIND screw • M2.0×22.0S ×1 BIND screw Connector base Connector M2.0×6.0S BIND M2.0×22.0S BIND M2.0×3.0S S-THIN HEAD M2.0×6.0S BIND M2.0×6.0S BIND ODD side assembly Connector cover Figure 4-9 Detaching the optical drive assembly 4-18 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 351 Press to ensure a firm connection. 5. Remove the following screw from the screw hole. Then secure the latch with the removed screw. (The slim select bay is locked.) • M2.0×4.0B ×1 BIND screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-19...

  • Page 352: Keyboard

    2. Open the display and make it flat. 3. Insert your fingers into the slot on both sides and lift up the keyboard holder to remove. Keyboard holder Figure 4-10 Removing the keyboard holder 4-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 353 BIND screw 5. Lift the top edge of the keyboard while releasing two latches and turn it face down on the palm rest. Latch M2.0x3.0S BIND M2.0x3.0S BIND Keyboard Figure 4-11 Removing the screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-21...
  • Page 354 Figure 4-12 Removing the keyboard cover 7. Disconnect the keyboard flexible cable from the connector CN3230 on the system board and remove the keyboard. CN3230 Keyboard flexible cable Figure 4-13 Removing the keyboard 4-22 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 355 4. Turn the keyboard face up and set it in place. Make sure that there is no gap between the keyboard and edge of the palm rest. 5. Secure the keyboard with the following screws. • M2.0×3.0S ×2 BIND screw 6. Install the keyboard holder while engaging the latches. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-23...

  • Page 356: Memory Module

    Then perform the following procedure. (See Figure 4-14 and 4-15.) 1. Remove the following screws and memory slot cover. • M2.5×3.0S ×2 S-THIN HEAD screw M2.5x3.0S S-THIN HEAD Memory slot cover Figure 4-14 Removing the memory slot cover 4-24 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 357 4.8 Memory module 4 Replacement Procedures 2. Open the left and right latches and remove the memory module(s). Memory module Slot A Latch Latch Slot B Figure 4-15 Removing the memory module PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-25...
  • Page 358 After installing the memory module, confirm that the memory module is fixed with the left and right latches. 2. Install the memory slot cover and secure it with the following screws. • M2.5×3.0S ×2 S-THIN HEAD screw 4-26 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 359: Bluetooth Module

    4. Remove the Bluetooth module from the slot and disconnect the Bluetooth cable from the connector on the Bluetooth module. Spacer Insulator Bluetooth cable CN4400 Bluetooth antenna cable Bluetooth module Figure4-16 Removing the Bluetooth module PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-27...
  • Page 360 Bluetooth module to the slot in place. 3. Connect the Bluetooth antenna cable to the connector on the Bluetooth module. 4. Stick the spacer in place referring Figure 4-16. 5. Stick the glass tape. 4-28 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 361: Wireless Lan Card

    (on the back of the insulator) Wireless LAN card M2.0×4.0B BIND or M2.0×4.0B TORX Metal plate M2.0×4.0B BIND Wireless LAN antenna cable (white) Wireless LAN antenna cable (black) Figure 4-17 Removing the Wireless LAN card PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-29...
  • Page 362 CAUTION: 1. When replacing with a new insulator, a new spacer should be stuck to the back of the insulator. 2. When keyboard supports (for the model of no wireless LAN) are stuck, the spacer is not necessary. 4-30 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 363: Touch Pad

    The following describes the procedure for removing the touch pad. (See Figure 4-18 to 4-21.) 1. Turn over the computer and remove the following screw. • M2.5×10.0B ×1 FLAT HEAD screw M2.5×10.0B FLAT HEAD Figure 4-18 Removing the screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-31...
  • Page 364 4.11 Touch pad 2. Turn the computer face up and open the display. 3. Remove the touch pad cover while releasing the latches. Touch pad cover Figure 4-19 Removing the touch pad cover 4-32 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 365 S-THIN HEAD screw 6. Remove the touch pad assembly while peeling the adhered portion. M2.0×3.0S S-THIN HEAD M2.0×3.0S S-THIN HEAD Touch pad assembly Touch pad cable CN3240 Figure 4-20 Removing the touch pad assembly PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-33...
  • Page 366 4.11 Touch pad 7. Peel off the glass tape and disconnect the touch pad cable from the connector on the touch pad. Glass tape Touch pad cable Touch pad Figure 4-21 Removing the touch pad 4-34 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 367 4. Install the touch pad cover while engaging latches. 5. Close the display and turn over the computer. 6. Secure the following screw to fix the touch pad. • M2.5×10.0B ×1 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-35...

  • Page 368: Top Cover Assembly

    2. Remove the following screws. • M2.5×10.0B ×2 (“10” in the figure below) FLAT HEAD screw • M2.5×6.0B ×8 (“6” in the figure below) FLAT HEAD screw Figure 4-22 Removing the top cover assembly (1) 4-36 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 369 3. Turn the computer face up. 4. Open the display and make it flat. 5. Remove the following screws. • M2.0×4.0B ×2 BIND screw M2.0×4.0B BIND Figure 4-23 Removing the top cover assembly (2) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-37...
  • Page 370 CN6170, CN9500, CN5500, and CN9540 on the system board. NP board cable (connected to CN9500) Speaker cable (connected to CN6170) LCD cable (connected to CN5500) Digitizer cable (connected to CN9540) Figure 4-24 Removing the top cover assembly (3) 4-38 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 371 9. Turn the display 90 degrees and remove the following screws. • M2.5×6.0B ×2 FLAT HEAD screw M2.5×10.0B FLAT HEAD M2.5×6.0B FLAT HEAD Hinge rear cover Figure 4-25 Removing the top cover assembly (4) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-39...

  • Page 372: Top Cover Assembly

    4 Replacement Procedures 4.12 Top cover assembly 10. Lift up the top cover assembly from the base assembly. Top cover assembly Figure 4-26 Removing the top cover assembly (5) 4-40 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 373 BIND screw 9. Close the display and turn over the computer. 10. Secure the following screws to fix the top cover assembly. • M2.5×10.0B ×2 FLAT HEAD screw • M2.5×6.0B ×8 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-41...

  • Page 374: System Board/Rtc Battery

    4. Disconnect the RTC battery cable from the connector CN9300 on the system board to remove the RTC battery. M2.5x6.0B FLAT HEAD M2.5x6.0B FLAT HEAD System board RTC battery CN9300 RTC battery cable Insulator Figure 4-27 Removing the system board/RTC battery 4-42 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 375 2. Install the system board to the base assembly and secure it with the following screws. • M2.5×6.0B ×3 FLAT HEAD screw NOTE: Make sure the system board is on the front panel. Front panel System board PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-43...
  • Page 376 3. Install the RTC battery to the slot and wrap it with the insulator. CAUTION: When installing new system board, stick new keyboard supports on the system board. Keyboard support (For the model of no wireless LAN) Keyboard support 4-44 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 377: Cover Latch

    1. Install the cover latch and stick the insulator to the plates outside the spring. (The insulator prevents the spring of cover latch from removing.) 2. Push the cover cap from the bottom. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-45...

  • Page 378: Battery Lock Assembly/Pen Holder Assembly

    The following describes the procedure for installing battery lock assembly/pen holder assembly (See Figure 4-29). 1. Install the battery lock assembly to the slot. 2. Install the pen holder assembly to the slot 4-46 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 379: Microphone/Front Panel

    4. Remove the microphone hold plates (left and right) and microphones (left and right) from the front panel. Front panel Insulator Microphone Glass tape Microphone hold plate Microphone cable (to CN6061) Microphone Microphone hold plate Microphone cable (to CN6060) Figure 4-30 Removing the microphone/front panel PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-47...
  • Page 380 3. Install the front panel to the system board in place. 4. Connect two microphone cables (left and right) to the connector CN6060 and CN6061 on the system board. 5. Stick the glass tape and insulator in place. 4-48 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 381: Fan

    3. Turn the system board face up. 4. Remove the following screws and fan. • M2.5×4.0B ×2 FLAT HEAD screw M2.5x4.0B FLAT HEAD Fan cable CN8781 Glass tape Figure 4-31 Removing the fan PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-49...
  • Page 382 1. Install the fan and secure it with the following screws. • M2.5×4.0B ×2 FLAT HEAD screw 2. Turn over the system board. 3. Connect the fan cable to the connector CN8781 on the system board and stick the glass tape. 4-50 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 383: Heat Sink/Cpu

    BIND screw CAUTION: Remove the screws in the order of mark “3”, “2” and “1” on the CPU holder. M2.0x4.0B BIND M2.0x4.0B BIND Heat sink CPU hold plate Figure 4-32 Removing the heat sink PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-51...
  • Page 384 4. Unlock the CPU by rotating counterclockwise the cam on the CPU socket by 90 degrees with a flat-blade driver. Figure 4-33 Replacing the CPU 4. Remove the CPU. CAUTION: When removing the CPU, lift it up right above. Otherwise, pins of CPU may be damaged. 4-52 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 385 6. Install the CPU hold plate and secure it with the following screws in the order of the number on the CPU hold plate. • M2.0×4.0B ×3 BIND screw CAUTION: Tighten the screws in the order of mark “1”, “2” and “3” on the CPU holder. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-53...

  • Page 386: Mdc

    2. Remove the MDC from the connector CN3010 on the system board. 3. Disconnect the MDC cable from the connector on the MDC. M2.0x4.0B BIND M2.0x4.0B BIND MDC cable CN3010 Figure 4-35 Removing the MDC 4-54 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 387 2. Connect the MDC cable to the connector on the MDC. 3. Install the MDC to the connector CN3010 on the system board and secure it with the following screws. • M2.0×4.0B ×2 BIND screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-55...

  • Page 388: Gpu Heat Sink

    NOTE: For details on applying the silicon grease, refer to Installing the CPU. 2. Install the GPU heat sink and secure it with the following screws. • M2.0×3.0S ×2 S-THIN HEAD screw 4-56 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 389: Hdd Cable

    The following describes the procedure for installing the HDD cable. (See Figure 4-38.) 1. Install the HDD cable to the slot. 2. Connect the HDD cable to the connector CN1850 on the system board and stick the insulator. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-57...

  • Page 390: Sensor Board

    The following describes the procedure for installing the sensor board. (See Figure 4-39.) 1. Connect the sensor cable to the connector on the sensor board. 2. Install the sensor board to the slot. 4-58 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 391: Speaker

    2. Remove the following screws. • M2.5×6.0B ×2 FLAT HEAD screw 3. Peel off two insulators and one acetate tape. M2.5x6.0B FLAT HEAD Acetate tape Harness box cover Insulator Insulator Figure 4-40 Removing the harness box cover PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-59...
  • Page 392 5. Peel off the insulator and two acetate tapes and take the speakers out of the speaker slots. Speaker cover Speaker cover Acetate tape Speaker Speaker Insulator Figure 4-41 Removing the speaker 6. Remove the middle frame. 4-60 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 393 5. Stick two insulators and three acetate tapes in place. 6. Secure the following screws to fix the middle frame and top cover. • ×2 M2.5×6.0B FLAT HEAD screw 7. Install the harness box cover and stick the insulator in place. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-61...

  • Page 394: Hinge Spacer

    The following describes the procedure for installing the hinge spacer. (See Figure 4-42.) 1. Install the hinge spacer to the slot and secure it with the following screws. • M2.5×6.0B ×2 FLAT HEAD screw 4-62 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 395: Lcd Unit/Fl Inverter

    3. Insert your fingers into the slot on both sides and remove the LCD mask while releasing latches. M2.5x6.0B FLAT HEAD M2.0x6.0S BIND (with mask seal) (with mask seal) LCD mask Slot M2.5x6.0B FLAT HEAD (with mask seal) Figure 4-43 Removing the LCD mask PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-63...
  • Page 396 5. Remove the FL inverter from the slot while peeling the adhered portion. 6. Disconnect two cables from the connector of the FL inverter. FL inverter Insulator Cable Insulator Figure 4-44 Removing the FL inverter 4-64 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 397 NOTE: When putting the LCD unit on the display cover, lay a mat or something under the LCD unit to protect the computer and the LCD from a scratch or breakage. M2.0x4.0B BIND M2.0x4.0B BIND LCD unit Figure 4-45 Removing the LCD unit (1) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-65...
  • Page 398 CAUTION: When removing the cables, be careful not to damage the connectors. 10. Remove the LCD unit from the display cover. Glass tape Glass tape Digitizer cable LCD cable Figure 4-46 Removing the LCD unit (2) 4-66 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 399 LCD mask clean with an ionizer. 8. Secure the LCD mask with the following screws and stick the mask seals (7 points). • M2.5×6.0B ×6 FLAT HEAD screw • M2.0×6.0S ×1 BIND screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-67...

  • Page 400: Digitizer

    Be careful to use the bezel guide. There is a portion where the bezel is sticking out because of the digitizer guide. Do not press and rub the portion with bare hands or it may result cut your finger. 4-68 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 401 Make sure that three latches fit the digitizer securely. If the latches are not locked securely, it may result to move the digitizer and give stress on the TAB or PCB and cause the display function failure. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-69...
  • Page 402 Do not put any instrument on the LCD module because it may result to make scratch on the cell, polarization sheet or B/L and break the TAB and may cause the display function failure. 4-70 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 403 Make sure to put the LCD module on the flat place. If the LCD module is put on the uneven place, it may result to break the TAB, make scratch on the B/L or polarization sheet and cause the display function failure. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-71...
  • Page 404 4 Replacement Procedures 4.26 Digitizer 4-72 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 405 1. Remove the following screws securing the digitizer. • M2.0×4.0B ×2 BIND screw 2. Peel off two glass tapes. 3. Slide out the digitizer toward the arrow pointing. Glass tape M2.0x4.0B BIND M2.0x4.0B BIND Digitizer Figure 4-47 Removing the digitizer PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-73...
  • Page 406 CAUTION: When replacing the digitizer, fit the digitizer into the back of the LCD toward the arrow pointing. 2. Stick two glass tapes. 3. Secure the digitizer with the following screws. • M2.0×4.0B ×2 BIND screw 4-74 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 407: Fingerprint Sensor Board (Nf Board)

    1. Connect the fingerprint sensor cable to the connector CN9560 on the finger print sensor board. 2. Install the fingerprint sensor board and secure it with the following screw. • M2.5×4.0B ×1 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-75...

  • Page 408: Switch Board (Nw Board)

    Figure 4-49.) 1. Connect the switch cable to the connector CN9550 on the switch board. 2. Install the switch board and secure it with the following screw. • M2.5×4.0B ×1 FLAT HEAD screw 4-76 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 409: Lcd Latch Assembly

    Figure 4-50 Removing the LCD latch assembly Installing the LCD latch assembly The following describes the procedure for installing the LCD latch assembly. (See Figure 4- 50.) 1. Install the LCD latch assembly to the slot. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-77...

  • Page 410: Hinge Assembly

    Harness holder M2.5×6.0B FLAT HEAD M2.5×6.0B FLAT HEAD M2.5×6.0B M2.0×6.0S FLAT HEAD S-THIN HEAD Antenna cover S LCD harness earth spring Hinge assembly Antenna cover T Figure 4-51 Removing the hinge assembly (1) 4-78 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 411 5. Install the LCD harness earth spring and secure the hinge assembly and LCD harness earth spring with the following screws. • M2.5×6.0B ×1 FLAT HEAD screw 6. Install the Harness holder and secure with the following screw. • M2.5×6.0B ×1 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-79...

  • Page 412: Fluorescent Lamp

    - Be careful when handling the lamp. Excessive force may break the lamp. - Be careful not to soil or deform the lamp reflector. - Make sure that the power of the LCD module is turned off before connecting or disconnecting cables and connectors. 4-80 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 413: Replacing The 12.1 Inch Tmd Fluorescent Lamp

    CAUTION: 1. Be careful not to damage the FPC, PCB, B/L reflection sheet. 2. Do not remove the insulation sheet to reuse it. 3. Do not damage the TAB and PCB when removing the double –sided tape of the insulation sheet. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-81...
  • Page 414 4 Replacement Procedure 4.31 Fluorescent lamp Figure 4-53 Replacing 12.1 Inch TMD fluorescent lamp (1) 4-82 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 415 4.31 Fluorescent lamp 4 Replacement Procedure Removing the screws 1. Remove the bezel tape 2 and bezel tape 1. 2. Spread the insulation sheet. Figure 4-54 Replacing 12.1 Inch TMD fluorescent lamp (2) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-83...
  • Page 416 4 Replacement Procedure 4.31 Fluorescent lamp 3. Remove one screw. CAUTION: To unfasten the screws, use an insert bit of point size 0 for Philips screwdrivers. Figure 4-55 Replacing 12.1 Inch TMD fluorescent lamp (3) 4-84 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 417 2. When removing the bezel, be careful not to deform the bezel. Release the three latches on the top to remove the bezel from the cell. Figure 4-56 Replacing 12.1 Inch TMD fluorescent lamp (4) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-85...
  • Page 418 4 Replacement Procedure 4.31 Fluorescent lamp Opening the PCB 1. Spread out the PCB horizontally. CAUTION: Be careful not to damage the FPC. Figure 4-57 Replacing 12.1 Inch TMD fluorescent lamp (5) 4-86 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 419 2. Do not remove the ray-shield tape on the upper, lower, right and left of face and back of cell. 3. Be careful not to damage the FPC. Figure 4-58 Replacing 12.1 Inch TMD fluorescent lamp (6) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-87...
  • Page 420 4 Replacement Procedure 4.31 Fluorescent lamp Assembling Fluorescent lamp Check of the backlight replaced 1. Check the following items. Figure 4-59 Replacing 12.1 Inch TMD fluorescent lamp (7) 4-88 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 421 CAUTION: 1. Align the top left corner of the cell with the corresponding corner of the backlight unit. 2. Be careful not to damage the TAB. Figure 4- 60 Replacing 12.1 Inch TMD fluorescent lamp (8) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-89...
  • Page 422 Folding the FPC/PCB 1. Fold down the FPC (PCB) toward the reverse side of the backlight unit. CAUTION: Be careful not to damage the TAB. Figure 4-61 Replacing 12.1 Inch TMD fluorescent lamp (9) 4-90 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 423 3. Set the latches on the bottom side. ((3) in the bellow figure) CAUTION: Be careful not to damage the cell, FPC and B/L. Figure 4-62 Replacing 12.1 Inch TMD fluorescent lamp (10) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-91...
  • Page 424 CAUTION: 1. The tightening torque must be 0.147 m (1.5kgf cm) for all the screws. 2. Use an insert bit of point size 0 for the Philips screwdrivers. Figure 4-63 Replacing 12.1 Inch TMD fluorescent lamp (11) 4-92 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)
  • Page 425 2. Attach one bezel tape (2). 2. Attach two bezel tapes (3). CAUTION: When attaching tape and insulation sheet, be careful not to damage the PCB, cell and B/L. Figure 4-64 Replacing 12.1 Inch TMD fluorescent lamp (12) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-93...
  • Page 426 4 Replacement Procedure 4.31 Fluorescent lamp 4-94 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

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