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Toshiba PORTEGE M400 Maintenance Manual

Toshiba personal computer user manual.

 
1
Toshiba Personal Computer
PORTEGE M400
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-541
[CONFIDENTIAL]

Summary of Contents

  • Page 1

    Toshiba Personal Computer PORTEGE M400 Maintenance Manual TOSHIBA CORPORATION File Number 960-541 [CONFIDENTIAL]...

  • Page 2

    Disclaimer This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the Toshiba PORTEGE M400 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice.

  • Page 3

    Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTEGE M400, referred to as PORTEGE M400 in this manual. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units...

  • Page 4

    Replacement Procedures describes the removal and replacement of the FRUs. Appendices The appendices describe the following: Handling the LCD module Board layout Pin assignment Keyboard scan/character codes Key layout Wiring Diagrams BIOS Rewrite Procedures EC/KBC Rewrite Procedures Reliability Maintenance of TOSHIBA RAID [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 5

    The display Text generated by the Satellite R10 that appears on its display is presented in the type face Format complete System transferred PORTEGE M400 Maintenance Manual (960-541) sary for clarification acronyms are enclosed in ition. For example: [CONFIDENTIAL] + Pause...

  • Page 6: Table Of Contents

    Selectable bay(optical drive) Troubleshooting ... 2-44 2.11 Modem Troubleshooting... 2-45 2.12 Bluetooth Troubleshooting ... 2-46 2.13 LAN Troubleshooting... 2-49 2.14 Sound Troubleshooting... 2-50 2.15 Bridge media Slot Troubleshooting ... 2-51 2.16 Tablet Pen Troubleshooting... 2-52 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 7: Table Of Contents

    Log Utilities ... 3-57 3.24 Running Test... 3-59 3.25 Floppy Disk Drive Utilities... 3-60 3.26 System Configuration ... 3-65 3.27 Wireless LAN Test Program (Intel-made b/g)... 3-67 3.28 Wireless LAN Test Program (Intel-made a/b/g)... 3-71 PORTEGE M400 Maintenance Manual (960-541) ... 2-56 [CONFIDENTIAL]...

  • Page 8: Table Of Contents

    HDD cable ... 4-57 4.22 Sensor board... 4-58 4.23 Speaker... 4-59 4.24 Hinge spacer... 4-62 4.25 LCD unit/FL inverter ... 4-63 4.26 Digitizer ... 4-68 4.27 Finger print sensor board (NF board) ... 4-75 viii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 3-96...

  • Page 9: Table Of Contents

    Keyboard Scan/Character Codes ... D-1 Appendix E Key Layout...E-1 Appendix F Wiring Diagrams... Appendix G BIOS Rewrite Procedures ... G-1 Appendix H EC/KBC Rewrite Procedures... H-1 Appendix I Reliability...I-1 Appendix J Maintenance of TOSHIBA RAID ... J-1 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 10

    [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 11

    Chapter 1 Hardware Overview [CONFIDENTIAL]...

  • Page 12

    1 Hardware Overview Hardware Overview 1-ii [ CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 13

    FL Inverter Board... 1-22 Power Supply ... 1-23 Batteries ... 1-25 1.7.1 Main Battery... 1-25 1.7.2 Battery Charging Control ... 1-26 1.7.3 RTC Battery ... 1-27 AC Adapter ... 1-28 PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview [ CONFIDENTIAL] 1-iii...

  • Page 14

    Time required for charges of main battery ... 1-26 Table 1-13 Data preservation time ... 1-26 Table 1-14 RTC battery charging/data preservation time ... 1-27 Table 1-15 AC adapter specifications ... 1-28 1-iv [ CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 15: Features

    1.1 Features Features Features The PORTEGE M400 is an ultra thin and lightweight tablet PC realizing cable-less environment on a table by wireless function with an Intel processor realizing high performance. There some models and options. Refer to the Parts List for the configuration of each model and options.

  • Page 16

    The computer has three batteries: a rechargeable Lithium-Ion main battery pack, a rechargeable Lithium-Ion secondary battery pack (Provided with some models or option) and an RTC battery (that backs up the Real Time Clock and CMOS memory). [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 1.1 Features...

  • Page 17

    - Dial volume - VoIP (Receiving) Switch/Button Windows Security tablet button, ESC/Rotation button, Cross Function button, Presentation button, Toshiba Assist button and Wireless communication switch are available. Internal Modem The internal modem is equipped as a modem daughter card (MDC).

  • Page 18

    This port enables high-speed data transfer directly from external devices such as digital video cameras. Docking port TOSHIBA Express Port Replicator can be connected through docking port on the bottom. Bluetooth The computer is equipped with Bluetooth (V2.0) communications standard that enables wireless connection between electronic devices such as computers and printers.

  • Page 19

    1.1 Features 1 Hardware Overview Figure 1-1 shows the front of the computer and Figure 1-2 shows the system units configuration. Figure 1-1 Front of the computer PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 20

    1 Hardware Overview 1.1 Features Figure 1-2 System units configuration [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 21

    1.1 Features 1 Hardware Overview Figure 1-3 shows the system block diagram. Figure 1-3 System block diagram PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 22

    • 200 pin, SO Dual In-line Memory Module (SO-DIMM) • PC2-4300 • 512MB/1GB/2GB – 512MB 512Mb×8 – 1 GB 512Mb×16 – 512Mb×32 BIOS ROM (Flash memory) • One STMicro M50FW080NB5G is used. • 8Mbits of flash memory are used. [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 1.1 Features...

  • Page 23

    Built –in RTC GPIO 652-ball, 31mm×31mm×2.51mm, BGA Package PC Card Controller (Texas Instruments-made PCI7412ZHK) PCI interface CardBus/Ultra Media Controller (1soket) SD/MMC, Memory Stick, XD card Controller IEEEE1394 controller 288-ball, 16mm×16mm×1.4mm BGA package PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview [CONFIDENTIAL]...

  • Page 24

    Temperature sensor (ADM-made 1032ARMZ) • Acceleration sensor (ST Micro-made LIS3L02AQ3) • Super I/O (SMSC-made LPC47N217-JV) • SOUND CODEC (SigmaTel-made STAC9200) • SP AMP (Matsushita-made AN12941A) + HP AMP (MAX4410) • CLK Generator (ICS-made 954321AGLFT) 1-10 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 1.1 Features...

  • Page 25: Inch Hard Disk Drive

    Speed (RPM) Data transfer rate To/From media (MB/s) To/From host (Gbps) Data buffer size (MB) Average seek time Read (ms) Motor startup time (s) PORTEGE M400 Maintenance Manual (960-541) Figure 1-4 2.5-inch HDD Specifications FUJITSU FUJITSU G8BC00028610 G8BC00028810 101 max.

  • Page 26

    G8BC00029410 G8BC00029610 69.85±0.25 9.5±0.2 100.2±0.25 95 max. 40GB 60GB 5,400 493 max. 12 typ. 3.5 typ. PORTEGE M400 Maintenance Manual (960-541) 1.2 2.5-inch Hard Disk Drive TOSHIBA TOSHIBA HDD2D32BZK01 HDD2D30BZK01 102 max. 80GB 100GB 236.1-456.0 16,384 HITACH GST HITACH GST...

  • Page 27

    Storage size (formatted) Speed (RPM) Data transfer rate To/From media (Mb/s) To/From host (Gbps) Data buffer size (KB) Average seek time Read (ms) Motor startup time (s) PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview Specifications TOSHIBA HDD2D35BZK01 HDD2D31BZK01 69.85 98 max.

  • Page 28: Optical Drive

    Table 1-2 DVD-ROM & CD-R/RW drive outline dimensions Parameter Maker (code) Width (mm) Outline Height (mm) dimensions Depth (mm) Mass (g) 1-14 [CONFIDENTIAL] 1.3 Optical Drive Standard value MATSUSHITA (G8CC00025A20) 128 (excluding projections) 9.5 (excluding projections) 129 (excluding projections) 141±5 PORTEGE M400 Maintenance Manual (960-541)

  • Page 29

    DMA Mode Ultra DMA Mode Access time (ms) CD-ROM DVD-ROM Data Buffer Capacity Supported Disks Supported Formats PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview Specifications MATSUSHITA G8CC00025A20 Max. 8x CAV Max. 24x CAV Max. 24x CAV Max. 4x CLV Max.

  • Page 30

    Table 1-4 DVD Super Multi drive outline dimensions Parameter Maker Width (mm) Outline dimensions Height (mm) Depth (mm) Mass (g) 1-16 [CONFIDENTIAL] 1.3 Optical Drive Standard value MATSUSHITA (G8CC00026A23) 128 (excluding projections) 9.5 (excluding projections) 129 (excluding projections) 145±5 PORTEGE M400 Maintenance Manual (960-541)

  • Page 31

    DMA Mode Ultra DMA Mode Access time (ms) CD-ROM DVD-ROM Data Buffer Capacity Supported Disks Supported Formats PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview Specifications MATSUSHITA G8CC00026A23 Max. 8x CAV Max. 24x CAV Max. 24x ZCLV Max. 4x CLV Max.

  • Page 32

    Table 1-6 DVD Super Multi drive (Double-layer) outline dimensions Parameter Maker Width (mm) Outline dimensions Height (mm) Depth (mm) Mass (g) 1-18 [CONFIDENTIAL] Standard value MATSUSHITA (G8CC00030120) 128.0 (excluding projections) 9.5 (excluding projections) 129.0 (excluding projections) 140±5 PORTEGE M400 Maintenance Manual (960-541) 1.3 Optical Drive...

  • Page 33

    (MB/s) CD-ROM Access time (ms) DVD-ROM Buffer memory Supported Disks Supported Formats PORTEGE M400 Maintenance Manual (960-541) Drive Specification MATSUSHITA G8CC00030120 DVD-ROM 8x(CAV) CD-ROM 24x(CAV) CD-R 24x (ZCLV) CD-RW 4x(CLV) High Speed CD-RW 10x(CLV) Ultra Speed CD-RW 16x(CLV) DVD-R 8x(ZCLV)

  • Page 34: Keyboard

    ASCII. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure1-8 is a view of the keyboard. See Appendix E about a layout of the keyboard. Figure 1-8 Keyboard 1-20 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 35: Tft Color Display

    Display range (mm) Outline dimensions Item Number of Dots Dot spacing (mm) Display range (mm) Outline dimensions PORTEGE M400 Maintenance Manual (960-541) Figure 1-9 LCD module Specifications TMD G33C00037110 (XGA) 1,024 (W) x 768 (H) 0.24(H) x 0.24(V) 245.76(W) x 184.32(H) 269(W) x 199(H) x 6.7Max(D)

  • Page 36

    Table 1-9 FL inverter board specifications Item Voltage (V) Input Power (W) Voltage (V) Output Power Current (mA) 1-22 [CONFIDENTIAL] 1.5 TFT Color Display Specifications G71C00011111 5 (DC) 750 (r.m.s) 5W / 7VA 6.00 (r.m.s) PORTEGE M400 Maintenance Manual (960-541)

  • Page 37: Power Supply

    5. Turns the power supply on and off. 6. Provides more accurate detection of a low battery. 7. Calculates the remaining battery capacity. 8. Controls the transmission of the status signal of the main battery. PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview [CONFIDENTIAL] 1-23...

  • Page 38

    [CONFIDENTIAL] Power supply(Yes/No) Power OFF (Boot mode) battery Yes/No Yes/No Yes/No Yes/No Yes/No PORTEGE M400 Maintenance Manual (960-541) 1.6 Power Supply Object CPU, GMCH, ICH7-M CPU, GMCH, ICH7-M, PCI-e Mini Card GMCH, DDR2-SDRAM GMCH, ICH7-M GMCH, DDR2-SDRAM DDR2-SDRAM Clock Generator, Thermal...

  • Page 39: Batteries

    The main battery is the primary power supply for the computer when the AC adapter is not connected. In standby (instant recovery) mode, the main battery maintains the current status of the computer. PORTEGE M400 Maintenance Manual (960-541) Battery Element Output Voltage Lithium ion (6 cell) 10.8 V...

  • Page 40

    3.0 to 13.0 about 3.0 to 10.5 preservation time Standby mode About 6 days Boot mode About 70 days Standby mode About 5 days Boot mode About 60 days PORTEGE M400 Maintenance Manual (960-541) 1.7 Batteries Quick charge about 3.0 about 3.0...

  • Page 41

    Table 1-14 RTC battery charging/data preservation time Charging time AC adapter or main battery in use (Power ON) Data preservation time (when fully charged) PORTEGE M400 Maintenance Manual (960-541) 1 Hardware Overview Time about 8 hours about 30 days [CONFIDENTIAL]...

  • Page 42: Ac Adapter

    1-28 [CONFIDENTIAL] Specification G71C00043310 (2-pin) G71C00049410/G71C00049510 75W (Peak 90W) 100V/240V 50Hz to 60Hz 1.5A or less (100V-240V) 0A to 5A (At constant voltage mode) 5A to 6A (At surge load mode) PORTEGE M400 Maintenance Manual (960-541) 1.8 AC Adapter (3-pin)

  • Page 43

    Chapter 2 Troubleshooting [CONFIDENTIAL]...

  • Page 44

    2 Troubleshooting 2-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 45

    Diagnostic Test Program Execution Check ... 2-38 Procedure 5 Connector Check and Replacement Check... 2-39 Keyboard Troubleshooting ... 2-40 Procedure 1 Diagnostic Test Program Execution Check ... 2-40 Procedure 2 Connector Check and Replacement Check... 2-40 PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-iii...

  • Page 46

    Connector Check... 2-50 Procedure 3 Replacement Check ... 2-50 2.15 Bridge media Slot Troubleshooting ... 2-51 Procedure 1 Check on Windows XP Tablet PC Edition ... 2-51 Procedure 2 Connector check and Replacement Check... 2-51 2-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 47

    DC IN icon... 2-7 Table 2-3 Debug port (Boot mode) error status ... 2-21 Table 2-4 FDD error code and status ... 2-33 Table 2-5 2.5” HDD error code and status... 2-38 PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL]...

  • Page 48

    2 Troubleshooting 2-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 49: Troubleshooting

    2.3 Power Supply Troubleshooting. (1) Cable connection is described as a line in the figures. (2) Pin connection is described as an arrow in the figure. <e.g> Connection of modem PORTEGE M400 Maintenance Manual (960-541) 9. Modem 10. Bluetooth 11. LAN 12.

  • Page 50: Troubleshooting Flowchart

    Make sure that Toshiba Windows Other operating systems can cause the computer malfunction. Make sure all optional equipment is removed from the computer. [CONFIDENTIAL] 2.2 Troubleshooting Flowchart ® XP Tablet PC Edition is installed on the hard disk. PORTEGE M400 Maintenance Manual (960-541)

  • Page 51

    2.2 Troubleshooting Flowchart 2 Troubleshooting Figure 2-1 Troubleshooting flowchart (1/2) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 52

    2 Troubleshooting 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (2/2) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 53

    14. If any trouble is detected on the Wireless LAN, perform the Wireless LAN Troubleshooting Procedures in Section 2.17. 15. If any trouble is detected on the Fingerprint sensor, perform the Fingerprint sensor Troubleshooting Procedures in Section 2.18. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL]...

  • Page 54: Power Supply Troubleshooting

    Procedures as instructed. The procedures described in this section are: Procedure 1: Power Supply Icon Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Quick Charge Check Procedure 5: Replacement Check [CONFIDENTIAL] 2.3 Power Supply Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 55

    Any condition other than those above. *1 When the power supply controller detects a malfunction, the DC IN icon blinks orange. It shows an error code. PORTEGE M400 Maintenance Manual (960-541) Table 2-1 Battery icon Table 2-2 DC IN icon...

  • Page 56

    Check 3 If the battery icon does not light orange or green, go to Procedure 4. NOTE: Use a recommended AC adapter (G71C00043310 (2-pin), G71C00049410 (3- pin) or G71C00049510 (3-pin)). [CONFIDENTIAL] 2.3 Power Supply Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 57

    Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2. Error code Error code PORTEGE M400 Maintenance Manual (960-541) Power supply of error detected AC Adapter battery...

  • Page 58

    Error code Meaning AC Adapter output voltage is over 16.5V. TOSHIBA Express Port Replicator output voltage is over 16.5V. Current from the DC power supply is over 7.0A. Current from the DC power supply is over 0.5A in no load.

  • Page 59

    1R8-B1V voltage is 1.53V or less when the computer is powered on. 1R8-B1V voltage is 1.53V or less at booting up. 1R8-B1V voltage is 1.53V or less when BV power is maintained and “OUTV4 power = BV power” is specified. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-11...

  • Page 60

    1R8-B1V voltage is 1.53V or less when the computer is powered on. 1R8-B1V voltage is 1.53V or less at booting up. 1R8-B1V voltage is 1.53V or more when BV power is maintained and “OUTV8 power = BV power” is specified. 2-12 [CONFIDENTIAL] 2.3 Power Supply Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 61

    In the case of error code 10h or 12h, go to Procedure 3. Check 4 In the case of error code 2*h, go to Check 3 of Procedure 3. Check 5 For any other errors, go to Procedure 5. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-13...

  • Page 62

    If the battery pack is still not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5. 2-14 [CONFIDENTIAL] 2.3 Power Supply Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 63

    Check 1 Replace the AC adapter with a new one. If power is not supplied properly to the PC, perform Check 2. Check 2 Replace the System board with a new one. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-15...

  • Page 64: System Board Troubleshooting

    1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debug port (D port) Check on Boot Mode Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check 2-16 [CONFIDENTIAL] 2.4 System board Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 65: Reliability

    Go to Procedure 3. WARNING: PRESS ANY KEY TO CONTINUE. If any other error message is displayed, perform Check 3. PORTEGE M400 Maintenance Manual (960-541) Then press [F1] key ... Then press [F1] key ... Then press [F1] key ...

  • Page 66

    (24)RTC UPDATE ERROR PCI Express error PROTECTED MODE ERROR CPU EXCEPTION ERROR KEYBOARD ERROR FDC ERROR Exception ERROR RAID-0 is CRITICAL RAID-1 is DEGRADE 2-18 [CONFIDENTIAL] 2.4 System board Troubleshooting RAID-1 is DEGRADE PORTEGE M400 Maintenance Manual (960-541) is displayed,...

  • Page 67

    2. Connect the debug port test cable and RS-232C cross-cable to the test board. 3. Connect the RS-232C cross-cable to the PC displaying the test results. 4. Boot the computer in MS-DOS mode. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL]...

  • Page 68

    6. When the D port status is FFFFh (normal status), go to Procedure 3. 7. When the D port status falls into any status in Table 2-3, execute Check 1. 2-20 [CONFIDENTIAL] 2.4 System board Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 69

    F002h BIOS rewrite request check F006h Transits to system BIOS IRT F007h BIOS rewrite process PORTEGE M400 Maintenance Manual (960-541) Bus data Transition to protected mode Boot block checksum (skipped when returned to S3) Halts when error occurs Checksum other than boot block (skip when returned to S3) If “rewrite”...

  • Page 70

    Read one sector of the root directory Retrieval of entry of “CHGBIOSA.EXE” /“CHGFIRMA.EXE” from the sector read Reading of EXE header of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” Key input when error occurred Execution of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” PORTEGE M400 Maintenance Manual (960-541)

  • Page 71

    Initializing data in CMOS (1) Setting up of IRT status Storing the size of DRAM F103h Branch of resuming (only in Cold Boot) PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting Details Initialization of MCHM Initialization of ICH7M.D30.Func0 Initialization of ICH6M.D31.Func0 Initialization of ICH6M.D31.Func1/2...

  • Page 72

    Returns the CPU clock to “Low” Prohibition of all SMIs Clears resume status Returns to ROM Forwards the area of C0000h to EFFFFh to PCI (prohibition of DRAM) Sets resume error request Halts, when error occurred PORTEGE M400 Maintenance Manual (960-541)

  • Page 73

    Japan) based on DMI data CMOS default setting check ACPI table initialization (for execution of option ROM) PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting Details PIT test (at Cold boot only) and initialization Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read.

  • Page 74

    HC initialization, USB device connection recognition and initialization Recognizing an initializing of SD memory card Control of built-in LAN permission/prohibition PC card slot initialization SIO initialization (for models supporting SIO) FIR initialization (for models supporting FIR) PORTEGE M400 Maintenance Manual (960-541)

  • Page 75

    Exception check in the protected mode INIT_SYS_MEM (reboot mode) F118h CHK_DMA_PAGE (boot mode) F119h CHECK_DMAC (boot mode) PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting Details Making of work for automatic configuration Acquisition of PCI IRQ Configuration Saving of VGA configuration result...

  • Page 76

    Rewriting of memory map data of INT15h E820h function Waiting for AC-Link initialization completion Renewal of table for DMI Copying ACPI table to uppermost of extension memory Waiting for completion of BIOS rewriting of PSC version PORTEGE M400 Maintenance Manual (960-541)

  • Page 77

    Table 2-3 Debug port (Boot mode) error status (9/10) D port status Inspection items (F120h) PORTEGE M400 Maintenance Manual (960-541) Details Waiting for completion of initialization of Serial port (for models supporting SIO) Waiting for completion of setting clock generator...

  • Page 78

    F003h or F004h F00Bh F117h F121h F166h 2-30 [CONFIDENTIAL] 2.4 System board Troubleshooting When error occurred, holts at D port=F166h Contents SC initialization error BIOS update error Exception check error Clock generator error BIOD security error PORTEGE M400 Maintenance Manual (960-541) Details...

  • Page 79

    If connectors are in good condition, but there is still a problem, go to Check 2. Check 2 The System board may be damaged. Replace the System board with a new one following the steps described in Chapter 4, Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-31...

  • Page 80: Usb 3.5" Fdd Troubleshooting

    Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. 2-32 [CONFIDENTIAL] 2.5 USB 3.5” FDD Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 81

    “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. PORTEGE M400 Maintenance Manual (960-541) Status Bad command Address mark not found Write protected...

  • Page 82

    The USB FDD may be defective or damaged. Replace it with a new one. If the FDD is still not functioning properly, perform Check 3. Check 3 Replace the System board with a new one following the steps in Chapter 4, Replacement Procedures. 2-34 [CONFIDENTIAL] 2.5 USB 3.5” FDD Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 83: Hdd Troubleshooting

    For the backup, refer to the User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.

  • Page 84

    (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling the PC.). Reconnect them firmly. If they are firmly connected, go to Procedure 3. 2-36 [CONFIDENTIAL] 2.6 2.5” HDD Troubleshooting (After 5 seconds this message will disappear.) PORTEGE M400 Maintenance Manual (960-541)

  • Page 85

    If the 2.5” HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-37...

  • Page 86

    Bad track error ECC error ECC recover enable HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time out error No HDD 2-38 [CONFIDENTIAL] 2.6 2.5” HDD Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 87

    If the problem still exists, perform Check 4. Check 4 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-39...

  • Page 88: Keyboard Troubleshooting

    Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3. Check 3 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-40 [CONFIDENTIAL] 2.7 Keyboard Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 89: Display Troubleshooting

    USB floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. This program checks the display controller on the System board. If an error is detected, go to Procedure 3. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-41...

  • Page 90

    Chapter 4, Replacement Procedures and test the display again. If there is still an error, go to Check 6. Check 6 The System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-42 [CONFIDENTIAL] 2.8 Display Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 91: Touch Pad Troubleshooting

    If there is still an error, go to Check 2. Check 2 The System board may be damaged. Replace the System board with a new one according to the procedure in Chapter 4. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-43...

  • Page 92: Selectable Bay(optical Drive) Troubleshooting

    Chapter 4. If the problem still occurs, perform Check 3. Check 3 The System board may be faulty. Replace it with new one following the instructions in Chapter 4. 2-44 [CONFIDENTIAL] 2.10 Selectable bay (optical drive) Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 93: Modem Troubleshooting

    Chapter 4. If the modem is not still working properly, perform Check 4. Check 4 The System board may be faulty. Replace it with a new one following the instructions in Chapter 4. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-45...

  • Page 94: Bluetooth Troubleshooting

    The Bluetooth module may be defective or damaged. Replace it with a new one. Then perform the test program again. If the computer still does not pass the test, go to Procedure 2. 2-46 [CONFIDENTIAL] 2.12 Bluetooth Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 95

    Make sure the Bluetooth antenna cable (brown) is firmly connected to the Bluetooth module. If the Bluetooth antenna cable is disconnected, connect it firmly and perform Procedure 1. If the Bluetooth function is still not functioning properly, PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL]...

  • Page 96

    If the Bluetooth is still not functioning properly, perform Check 4. Check 4 The System board may be defective or damaged. Replace the System board with a new one following the steps in Chapter 4, Replacement Procedures. 2-48 [CONFIDENTIAL] 2.12 Bluetooth Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 97: Lan Troubleshooting

    The LAN function is installed on the System board and the RJ45 jack and the controller is mounted on the System board. If the LAN malfunctions, the System board might be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the System board. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-49...

  • Page 98: Sound Troubleshooting

    Chapter 4. If there is still an error, go to Check 3. Check 3 The System board may be faulty. Replace it with a new one following the step in Chapter 4. 2-50 [CONFIDENTIAL] 2.14 Sound Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 99: Bridge Media Slot Troubleshooting

    Chapter 4 Replacement Procedures. If the problem continues, perform Check 3. Check 3 System Board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-51...

  • Page 100: Tablet Pen Troubleshooting

    The tablet pen might be defective. Replace the tablet pen with a new one and check if the tablet pen is working properly. If there is still an error, execute Procedure 3. 2-52 [CONFIDENTIAL] 2.16 Tablet Pen Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 101

    Check 2 The Digitizer or the System board may be defective. Replace it with a new one following the steps in Chapter 4. Then check the tablet pen is working properly. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-53...

  • Page 102: Wireless Lan Troubleshooting

    LAN. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. 2-54 [CONFIDENTIAL] 2.17 Wireless LAN Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 103

    If there is still an error go to Check 3. Check 3 The System board may be defective or damaged. Disassemble the computer following the steps described in Chapter 4 and replace the board with a new one. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-55...

  • Page 104: Fingerprint Sensor Troubleshooting

    3. Make sure the first joint of your finger is on the sensor. 4. Slide slowly your finger from the first joint to fingertip at constant speed. When not recognized, adjust the speed. 2-56 [CONFIDENTIAL] 2.18 Fingerprint sensor Troubleshooting Fingerprint sensor PORTEGE M400 Maintenance Manual (960-541) Fingerprint sensor...

  • Page 105

    4. Click “Create Account” button in the (default) condition that the “Computer administrator” is selected in [Pick an account type]. 5. Select the icon of Account (e.g. “TOSHIBA”) that has been made in item 2 to item 4 in [User Accounts] display.

  • Page 106

    4. After displaying [Enrollment Hints], check off in the box of [Run interactive tutorial] (when proceeding without seeing Tutorial). The display of “if you want really skip or not the Tutorial” appears, and then click [Skip Tutorial]. 2-58 [CONFIDENTIAL] 2.18 Fingerprint sensor Troubleshooting PORTEGE M400 Maintenance Manual (960-541)

  • Page 107

    5. After displaying [User’s Fingerprint], click the box of thumb of right hand. A small window of “Swipe finger” appears, then swipe three times. 6. The display becomes as follows when the fingerprint is registered correctly. Click [Next]. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-59...

  • Page 108

    7. After displaying [User Enrollment] dialog, you are asked if you want to register one more finger. Click [No] when you do not want to register one more. 8. When [Advanced Security] is displayed, click [Next]. 9. When [Finish] is displayed, click [Finish]. 2-60 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 109

    1. Turn on the computer. Windows starts up. 2. In the Windows Log-ON window, scan the fingerprint of registered finger. Make sure that a green check mark is displayed in the box (It means you have logged on). PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 2-61...

  • Page 110

    2 Troubleshooting 3. After starting Windows, make sure that the name of Account (e.g. “TOSHIBA”), which has been inputted in item 3 in Procedure 1 at the top of [Start]. Procedure 4 Connector Check and Replacement Check The connector CN9560 on the NF board is connected to the connector CN9540 on the system board.

  • Page 111

    The NF board may be faulty. Replace it with a new one. If the problem persists, perform Check 4. Check 4 The system board may be faulty. Replace it with a new one. PORTEGE M400 Maintenance Manual (960-541) 2 Troubleshooting [CONFIDENTIAL] 2-63...

  • Page 112

    2 Troubleshooting 2.18 Fingerprint sensor Troubleshooting 2-64 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 113

    Chapter 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 114

    3 Tests and Diagnostics 3-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 115

    Expansion Test... 3-40 3.18 CD-ROM/DVD-ROM Test ... 3-42 3.19 Error Code and Error Status Names ... 3-43 3.20 Hard Disk Test Detail Status ... 3-46 3.21 Only One Test ... 3-48 PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-iii...

  • Page 116

    Bluetooth test... 3-80 3.29.4 IEEE1394 test... 3-89 3.30 Sound Test Program... 3-90 3.30.1 Sound (Standard) ... 3-90 3.30.2 Sound (Legacy) ... 3-92 3.30.3 CD Sound (Standard) ... 3-93 3.30.4 CD Sound (Legacy) ... 3-95 3-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 117

    3.31 SETUP ... 3-96 3.31.1 Function Description ... 3-96 3.31.2 Accessing the SETUP Program... 3-98 PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 118

    Table 3-4 Error register contents... 3-47 Table 3-5 Error message... 3-82 Table 3-6 Error code for Bluetooth test (BD_ADDR) ... 3-83 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT)... 3-87 3-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 119: The Diagnostic Test

    EXIT TO MS-DOS The DIAGNOSTIC TEST MENU contains the following functional tests. SYSTEM TEST MEMORY TEST KEYBOARD TEST DISPLAY TEST FLOPPY DISK TEST PRINTER TEST ASYNC TEST HARD DISK TEST PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 120

    A cleaning kit to clean the floppy disk drive heads (Head Cleaning) An external CRT monitor supporting monitor ID (Expansion test) A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)

  • Page 121

    The Diagnostics Disk (Main T&D) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection. You will need the following equipment to perform this program. The Diagnostics Disk (Main T&D) PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 122: Executing The Diagnostic Test

    To start the Heatrun test, press 3 and Enter. NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 Initial configuration in 3.4 Setting of the hardware configuration. [CONFIDENTIAL] 3.2 Executing the Diagnostic Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 123

    3.2.1 Diagnostics menu (T&D) After pressing 1 and Enter in the startup menu, the following menu appears. TOSHIBA personal computer Common DIAGNOSTICS Version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...

  • Page 124

    Selecting NO returns the process to the subtest menu after the test is complete. [CONFIDENTIAL] 3.2 Executing the Diagnostic Test XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] ERROR COUNT : XXXXX READ DATA : XX STATUS : XXX PORTEGE M400 Maintenance Manual (960-541) : key stop...

  • Page 125

    3.2.3 Heatrun test program Heatrun test starts executing the same subtest as 3.24 Running Test. For more details on this test, refer to the section 3.5. PORTEGE M400 Maintenance Manual (960-541) [[ HALT OPERATION ]] 1: Test end 2: Continue...

  • Page 126: Check Of The Raid Configuration

    3 Tests and Diagnostics Check of the RAID configuration Following screen is displayed for checking the RAID configuration and specifying a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status...

  • Page 127

    Indicates critical condition that one HDD is failed in the RAID-0 that does not have redundancy. “OPTIMAL” is displayed in the case of (1) and “not OPTIMAL” is displayed in the case of (2) and (3). PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 128

    Contents of the screen displayed are shown below. 3.3.2.1 RAID-1 When the “RAID-1” is displayed in the is configured by two drives. TOSHIBA RAID / RAID Information Display Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status LD0 RAID-1 DEGRADE Write cache...

  • Page 129

    3.3 Check of the RAID configuration The RAID is not configured by two drives in the following display, because there are two LDs (LD0 and LD1). TOSHIBA RAID / RAID Information Display Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status LD0 RAID-0 OPTIMAL...

  • Page 130

    3 Tests and Diagnostics 3.3.3 Identifying the failed HDD Check the RAID configuration condition from the failed drive. TOSHIBA RAID / RAID Information Display Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status LD0 RAID-1 DEGRADE Write cache Degrade Bootup MBR Protection S.M.A.R.T...

  • Page 131

    RAID console and installed again. When the drive is unlocked, “ABSENT” is displayed. When the drive is locked, “OFFLINE” is displayed. Repair is not needed in this case. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level...

  • Page 132

    (2) When a new HDD is recognized, it is judged that the HDD removed is failed. Specify the reason by using the Independent Utility. TOSHIBA RAID / RAID Information Display Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status LD0 RAID-1...

  • Page 133

    One drive in the “RAID-1”is failed and degraded. This may look like failure by wrong operation. Specify the reason by using Independent Utility. TOSHIBA RAID / RAID Information Display Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status LD0 RAID-1...

  • Page 134: Setting Of The Hardware Configuration

    Flash ROM, press Y, and then Enter. 7. “Create DMIINFO TXT (Y/N) ?” is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc. 3-16 [CONFIDENTIAL] 3.4 Setting of the hardware configuration PORTEGE M400 Maintenance Manual (960-541)

  • Page 135

    This is one of tools to copy the DMI information to a new PCB after replacing. This subtest writes all the DMI data in the floppy disk into the new PCB. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 136

    For more details on the system configuration information, refer to 3.26 “System configuration”. Subtest 09 E2PROM test (MAC/GUID/DMI) It checks whether the MAC address, GUID of IEEE1394 and DMI information are written. 3-18 [CONFIDENTIAL] 3.4 Setting of the hardware configuration PORTEGE M400 Maintenance Manual (960-541)

  • Page 137: Heatrun Test

    NOTE: The test result (Errorlog.txt) is stored in the floppy disk. The result is displayed in the same way as 3.22 LOG UTILITIES. For more detail in the display, refer to LOG UTILITIES. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 138: Subtest Names

    Gradation for VGA Gradation for LCD Gradation & Mode test for VGA All dot on/off for LCD “H” pattern display LCD brightness Sequential read Sequential read/write Random address/data Write specified address Read specified address PORTEGE M400 Maintenance Manual (960-541) 3.6 Subtest Names...

  • Page 139

    [not supported] ASYNC [not supported] HARD DISK REAL TIMER EXPANSION CD-ROM /DVD-ROM PORTEGE M400 Maintenance Manual (960-541) Table 3-1 Subtest names (2/2) Subtest No. Subtest Name Ripple pattern Function Wraparound FIR/SIR point to point (send) FIR/SIR point to point (receive)

  • Page 140: System Test

    After a while, the fan rotating will stop. Subtest 03 Geyserville If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU operating clock speed can be changed. Subtest 04 Quick charge 3-22 [CONFIDENTIAL] 3.7 System Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 141

    Version Number Serial Number Model Number UUID Number Press [Enter] to EXIT To exit this subtest and return to the SYSTEM test menu, press Enter. PORTEGE M400 Maintenance Manual (960-541) : XXXXXXXXXXX : XXXXXXXXXXXX : XXXXXXXX : XXXXXX-XXXXX : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...

  • Page 142: Memory Test

    16KB read buffer and compared the data in the buffers. The read buffer starts from 0001 and the comparison is continued with the following read buffer addresses: 0001, 0003, 0005, 0007, 0009, 000b, 000d and 000f. 3-24 [CONFIDENTIAL] 3.8 Memory Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 143: Keyboard Test

    Appendix D. KEYBOARD TEST Scan code Character code Keytop Ins Lock Caps Lock Ctrl PRESS [Enter] KEY PORTEGE M400 Maintenance Manual (960-541) IN PROGRESS 302000 Num Lock Scroll Lock Left Shift Right Shift [CONFIDENTIAL] 3 Tests and Diagnostics...

  • Page 144: Display Test

    This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white, and semi-white. Each color displays for three seconds. 3-26 [CONFIDENTIAL] 3.10 Display Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 145

    All dot on/off for LCD This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu. PORTEGE M400 Maintenance Manual (960-541) 640*480 64K] 640*480 16M] 800*600 64K]...

  • Page 146

    The LCD brightness changes in the following order: Super-Bright —> Bright —> Semi-Bright —> Bright —> Super-Bright After displaying with Super-Bright of LCD brightness, return to the DISPLAY TEST menu. 3-28 [CONFIDENTIAL] 3.10 Display Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 147: Floppy Disk Test

    02 - Sequential read/write 03 - Random address/data 04 - Write specified address 05 - Read specified address 99 - Exit to DIAGNOSTIC TEST MENU PORTEGE M400 Maintenance Manual (960-541) (Enter:0/dd:00-79) ? XXXXXXX XXX DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : [Ctrl]+[C]...

  • Page 148

    DIAGNOSTIC TEST VX.XX XXXXXXX [Ctrl]+[Break] : [Ctrl]+[C] ERROR COUNT : XXXXX READ DATA : XX STATUS : XXX , track number and head number you want to test. PORTEGE M400 Maintenance Manual (960-541) 3.11 Floppy Disk Test test end key stop...

  • Page 149: Printer Test

    Subtest 01 Ripple Pattern This subtest prints characters for codes 20h through 7Eh line-by-line while shifting one character to the left at the beginning of each new line. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-31...

  • Page 150

    This subtest checks the output and bi-directional modes of the data control and status lines through the parallel port wraparound connector (34M741986G01). (Both output and bi-directional modes are tested.) 3-32 [CONFIDENTIAL] 3.12 Printer Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 151: Async Test

    NOTE: To execute this subtest, an RS-232C wraparound connector must be connected to the RS-232C port. This subtest checks the data send/receive function through the wraparound connector. PORTEGE M400 Maintenance Manual (960-541) Asynchronous 38400BPS 8 bits and one parity bit (EVEN)

  • Page 152: Hard Disk Test

    3. This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.20. Select 1 or 2. Detail status display 3-34 [CONFIDENTIAL] (1:HDD#1, 2:HDD#2, 0:HDD#1&2) ? (1:no, 2:yes) PORTEGE M400 Maintenance Manual (960-541) 3.14 Hard Disk Test...

  • Page 153

    Random address/data This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics XXX DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] :...

  • Page 154

    3-36 [CONFIDENTIAL] Cylinder 0 cylinder ‘4A5252’ 1 cylinder 2 cylinder ‘150449’ 3 cylinder ’63B63B’ 4 cylinder 5 cylinder 6 cylinder ‘D25044’ 7 cylinder PORTEGE M400 Maintenance Manual (960-541) 3.14 Hard Disk Test...

  • Page 155: Real Timer Test

    Writes 1-bit of “off” data (FEh through 7Fh) to address 0Eh through 7Fh Writes the data pattern AAh and 55h to the address 0Eh to 7Fh Then the subtest reads and compares this data with the original data. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 156

    The real time increments are automatically executed and the following is displayed: Current date : Current time : PRESS [Enter] KEY TO EXIT TEST To exit the test, press Enter. 3-38 [CONFIDENTIAL] 01-01-2000 00:00:00 PORTEGE M400 Maintenance Manual (960-541) 3.15 Real Timer Test...

  • Page 157: Ndp Test

    To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 This test checks the following functions of NDP: Control word Status word Addition Multiplication PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-39...

  • Page 158: Expansion Test

    [CONFIDENTIAL] Good Address line REG#, CE#1, CE#2 nn=A0, 90, 80, 00 Data line ww=write data, rr=read data –– –– Speaker line 40,80 Wait line (40<xx<80) Other lines (BSY#, BVD1) NN=21, 00 PORTEGE M400 Maintenance Manual (960-541) 3.17 Expansion Test Contents...

  • Page 159

    Therefore, make sure only the external display is selected when executing this subtest. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 160: Cd-rom/dvd-rom Test

    To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW media on the market.

  • Page 161: Error Code And Error Status Names

    Table 3-2 Error codes and error status names (1/3) Device name Common System Memory Keyboard Display PORTEGE M400 Maintenance Manual (960-541) Error code Error status name Data Compare Error ROM - CHECKSUM ERROR ROM - SERIAL ID WRITE ERROR ROM - NOT SUPPORTED PS-SYSTEM...

  • Page 162

    HDD - ADDRESS MARK NOT FOUND HDD - RECORD NOT FOUND ERROR HDD - ECC ERROR HDD - HDC ERROR HDD - SEEK ERROR HDD - TIME OUT ERROR HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY PORTEGE M400 Maintenance Manual (960-541)

  • Page 163

    Table 3-2 Error codes and error status names (3/3) Device name (HDD) EXPANSION CD-ROM /DVD-ROM PORTEGE M400 Maintenance Manual (960-541) Error code Error status name HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR...

  • Page 164: Hard Disk Test Detail Status

    “1” … Drive is ready for data transfer. “0” … Not used “1” … Correctable data error is corrected. “0” … Not used “1” … Index is sensed. “0” … Normal “1” … The previous command was terminated with an error. PORTEGE M400 Maintenance Manual (960-541)

  • Page 165

    (Identification) —— (Abort) (Track 0) —— PORTEGE M400 Maintenance Manual (960-541) Description “0” … Not used “1” … A bad block mark is detected. “0” … There is no uncorrectable data error. “1” … Uncorrectable data error has been detected.

  • Page 166: Only One Test

    Input the subtest number you want to test and press Enter. To return to the DIAGNOSTIC TEST menu, select 9 and press Enter. 3-48 [CONFIDENTIAL] Pressed Key Display Touch Pad/IPS Kill Switch Acceleration sensor Button Exit to Common Test PORTEGE M400 Maintenance Manual (960-541) 3.21 Only One Test #######...

  • Page 167

    Holding a key down enables the auto-repeat function which causes the key’s display character to blink. Press Del + Enter to end the test. IF TEST OK, Press [Dell][Enter]key PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-49...

  • Page 168

    <LAT> displays appear on the right side one by one. The parameters appear on the center of the display. To exit this subtest, press the four IPS switches at the same time. 3-50 [CONFIDENTIAL] 3.21 Only One Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 169

    Connect the USB test module and USB cable to the computer. Input the test port number and press Enter. OK message appears in the display if the test ends without an error. PORTEGE M400 Maintenance Manual (960-541) Port 0 (Back) Port 1 (Left side back)

  • Page 170

    Check if the each LED lights in the same color shown in the display (Message switches Green <-> Orange). Press Enter to return to the Only One Test menu. 3-52 [CONFIDENTIAL] 3.21 Only One Test (on/off) ] key ! ...Arrow (on/off) ] key ! ...Num (on/off) (on/off) PORTEGE M400 Maintenance Manual (960-541)

  • Page 171

    Flat desk The figure below shows the name and position of each side. Back Left side Figure 3-1 Name and positions of each side PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics Vertical plane (heaven surface) Right side Front...

  • Page 172

    When there is no defective during the all checks above, the following message appears in the display. Then press Enter and return to the Only One Test menu. 3-54 [CONFIDENTIAL] 3.21 Only One Test PORTEGE M400 Maintenance Manual (960-541)

  • Page 173

    Press [Cross Function Button] key Press Cross Function button. If the test ends successfully, the screen returns to the ONLY ONE TEST menu automatically. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics ESC/Rotation Button Windows Security Button [CONFIDENTIAL]...

  • Page 174: Head Cleaning

    2. Remove the Diagnostics Disk from the FDD, then insert the cleaning disk and press Enter. 3. When the “cleaning start” 4. The display automatically returns to the DIAGNOSTIC MENU when the program is completed. 3-56 [CONFIDENTIAL] message appears, the FDD head cleaning has begun. PORTEGE M400 Maintenance Manual (960-541) 3.22 Head Cleaning...

  • Page 175: Log Utilities

    6. Write data (WD) 7. Read data (RD) 8. HDC status (HSTS) 9. Error status name (ERROR STATUS NAME) If the power switch is turned off, the error information will be lost. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-57...

  • Page 176

    3-58 [CONFIDENTIAL] ADDR WD RD HSTS [ERROR STATUS NAME] 00001 00 00 0000 FDD-WRITE PROTECTED 00001 00 00 0000 FDD-TIME OUT ERROR Address HDC status Read data Write data PORTEGE M400 Maintenance Manual (960-541) 3.23 Log Utilities Error status name...

  • Page 177: Running Test

    3. After selecting the selectable tests, the running test starts automatically. To terminate the program, press Ctrl + Break. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 178: Floppy Disk Drive Utilities

    This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display. 4. HDD ID READ This program reads the hard disk ID and displays hard disk model number. 3-60 [CONFIDENTIAL] 3.25 Floppy Disk Drive Utilities PORTEGE M400 Maintenance Manual (960-541)

  • Page 179

    Format complete Another format (1:Yes/2:No) ? (e) Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics = XXX [[track, head = XXX X]]...

  • Page 180

    (g) To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU. 3-62 [CONFIDENTIAL] 3.25 Floppy Disk Drive Utilities = XXX = XX [[ track,head = XXX X ]] [[ track,head = XXX X ]] PORTEGE M400 Maintenance Manual (960-541)

  • Page 181

    LBA number ???????? (j) Set the LBA number you want to dump. The system will access the disk and dump a list. PORTEGE M400 Maintenance Manual (960-541) is selected, the display will go to step (h). If 2:HDD (1:A, 2:B) ?

  • Page 182

    Selecting HDD ID displays the following HDD ID configuration: [HDD ID Read (VX.XX)] [Drive #1] Model No. Press Enter to return to the FDD UTILITIES MENU. 3-64 [CONFIDENTIAL] 3.25 Floppy Disk Drive Utilities [Drive #2] = XXXXXXX = YYYYYYY PORTEGE M400 Maintenance Manual (960-541)

  • Page 183: System Configuration

    14. The number of ASYNC ports 15. Math co-processors 16. Floppy Disk Drive [Track/Head/Sector] 17. Hard Disk Drive [Sector/Drive size/Manufacture code] 18. Secondary Drive [Maker/Drive type/Manufacture code/Product code] 19. T&D total version 20. Date/Time PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-65...

  • Page 184

    Head = XX, Sector = XX #1 Sectors = XXXXXXXXXX (XXXGB) [XXXXXXXXXXXXXXXXX] #2 Sectors = XXXXXXXXXX (XXXGB) [XXXXXXXXXXXXXXXXX] = XXXX XXXXXXXX XXXXXXXXX [XXXXXXXXXXXX] = VX.XX PORTEGE M400 Maintenance Manual (960-541) 3.26 System Configuration L2 Cache = XXXXXKB LPT3 = XXXX COM3 = XXXX...

  • Page 185: Wireless Lan Test Program (intel-made B/g)

    PBA No. : C55369 ************************************************************* If a defective is found during the test, NG message will appear in the display. Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) : G36C0000X310 [CONFIDENTIAL] 3 Tests and Diagnostics...

  • Page 186

    When a defective is detected in the test, following typical cause is considered. • Connection of wireless LAN card • Defective wireless LAN card • Disappearance of MAC address data Checking the connection, execute the subtest again. 3-68 [CONFIDENTIAL] 3.27 Wireless LAN Test Program (Intel-made b/g) PORTEGE M400 Maintenance Manual (960-541)

  • Page 187

    Connection of wireless LAN antenna cable (Main/Aux) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. PORTEGE M400 Maintenance Manual (960-541) Main Antenna Test : NG !! [CONFIDENTIAL] 3 Tests and Diagnostics 3-69...

  • Page 188

    LAN antenna of Calexico 802.11b/g card. The test stops at when a defective is found. For more details, refer to each subtest. 3-70 [CONFIDENTIAL] 3.27 Wireless LAN Test Program (Intel-made b/g) 11g Communication Test : NG !! PORTEGE M400 Maintenance Manual (960-541)

  • Page 189: Wireless Lan Test Program (intel-made A/b/g)

    LAN card is described. ************************************************************* Module G-code PBA No. : C67287 ************************************************************* Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) : Intel Calexico 802.11a/g (MoW) : G36C00018510 [CONFIDENTIAL] 3 Tests and Diagnostics 3-71...

  • Page 190

    ERROR: MAC all F MAC = XXXXXXXXXXXX ************************************************************* ************************************************************* MAC Address Check : NG !! ************************************************************* Press any key and return to the test menu. 3-72 [CONFIDENTIAL] 3.28 Wireless LAN Test Program (Intel-made a/b/g) SKU NG !! PORTEGE M400 Maintenance Manual (960-541)

  • Page 191

    Press any key and following message will appear in the display. Check which antenna (Main/Aux) is defective. ************************************************************* Aux Antenna Test : NG !! ************************************************************* Press any key and return to the test menu. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-73...

  • Page 192

    Connection of wireless LAN antenna cable (Main) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. 3-74 [CONFIDENTIAL] 3.28 Wireless LAN Test Program (Intel-made a/b/g) PORTEGE M400 Maintenance Manual (960-541)

  • Page 193

    Calexico 802.11b card and communication test of Calexico 802.11a and Calexico 802.11g. The test stops at when a defective is found. For more details, refer to each subtest. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 194: Lan/modem/bluetooth/ieee1394 Test Program

    ICHx GbE (i82540) Diagnostics program #################################################################### 1 ... (i82562 + ICHx) 2 ... (GbE) ******************************************************************** ... Press test number[1-2] ? Press the number you want to test and press Enter. 3-76 [CONFIDENTIAL] 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M400 Maintenance Manual (960-541) #####...

  • Page 195

    NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics COMPLETED Repeat count =...

  • Page 196

    CE Test Complete NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. 3-78 [CONFIDENTIAL] 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M400 Maintenance Manual (960-541)

  • Page 197

    ...Press Key (Y = OK , N =NG) If the color in the LED of the connection checker is orange, press Y, otherwise, press N. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics :(Operator’s Check!!)

  • Page 198

    Press 1 or 3 key to perform the corresponding subtest. To quit the Bluetooth test program, eject the floppy disk and turn the computer off while the menu above is displayed. 3-80 [CONFIDENTIAL] 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M400 Maintenance Manual (960-541) ####...

  • Page 199

    1 to select the test and press Enter. The following message will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- Initializing … When the machine has passed the test, it displays BD_ADDR. If BD_ADDR has no problem, the following message is displayed.

  • Page 200

    3 Tests and Diagnostics If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- My BD_ADDR = XXXXXXXXXXXX [h] FFFFFF FFFFFF...

  • Page 201

    SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System for details. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics Meaning [CONFIDENTIAL] 3-83...

  • Page 202

    Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX ----------------------------------------------------------------------------- +----------------------+ +----------------------+ Ready>>>>>>>>>>>>>>>>>>>>>> 3-84 [CONFIDENTIAL] 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Meaning Copyright (C) by TOSHIBA Co. BD_ADDR of the DUT = XXXXXXXXXXXXX [h] <- Progress Bar [ESC] : Stop PORTEGE M400 Maintenance Manual (960-541)

  • Page 203

    +----------------------+ CCCC MM P O M M M M P CCCC A>_ PORTEGE M400 Maintenance Manual (960-541) Copyright (C) by TOSHIBA Co. [ESC]:Finish Tester [SPACE]:Start Is DUT ready? Copyright (C) by TOSHIBA Co. BD_ADDR of the DUT = XXXXXXXXXXXXX [h]...

  • Page 204

    Copyright (C) by TOSHIBA Co. BD_ADDR of the DUT = XXXXXXXXXXXXX [h] M PPPPPP EEEEEE TTTTTTT EEEEEEE MM P O M M M M P M PPPPPP EEEEEE LLLLLLL EEEEEE Testing is finished PORTEGE M400 Maintenance Manual (960-541) EEEEEEE EEEEEEE...

  • Page 205

    SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System in detail. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics Meaning [CONFIDENTIAL] 3-87...

  • Page 206

    0x2a Not Exist 0x2b Not Exist 0x2c Not Exist 0x2d Not Exist 0x2e Not Exist 0x2f Not Exist ** See the Specification of the Bluetooth System in detail. 3-88 [CONFIDENTIAL] 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Meaning PORTEGE M400 Maintenance Manual (960-541)

  • Page 207

    This program is executed in the responder machine to initialize the responder machine with the IEEE1394 cable connected to the target machine before executing subtest 01. Subtest03 1394 GUID Display This program checks the GUID of IEEE1394. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics ************** [CONFIDENTIAL] 3-89...

  • Page 208: Sound Test Program

    3 ... ( Line IN recording & play ) 9 ... Exit to Main **************************************************************** .. Press test number[1-3, 9] ? 3-90 [CONFIDENTIAL] Sound (Standard) Sound (Legacy) CD Sound (Standard) CD Sound (Legacy) PORTEGE M400 Maintenance Manual (960-541) 3.30 Sound Test program ###### ######...

  • Page 209

    Loading “mic.wav”. The message in the display might have slight difference from those above. NOTE: The display returns to the Sound (Standard) test menu after the test ends. PORTEGE M400 Maintenance Manual (960-541) ******* [CONFIDENTIAL] 3 Tests and Diagnostics 3-91...

  • Page 210

    The display returns to the Sound (Standard) test menu after the test ends. 3.30.2 Sound (Legacy) To execute the Sound (Legacy) test, select 2 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. 3-92 [CONFIDENTIAL] 3.30 Sound Test program PORTEGE M400 Maintenance Manual (960-541)

  • Page 211

    To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display.

  • Page 212

    This subtest plays sine wave while changing its table from 400Hz to 3KHz and also changing the channel from left speaker to right speaker. Return to the CD Sound (Standard) menu after the test ends. 3-94 [CONFIDENTIAL] 3.30 Sound Test program PORTEGE M400 Maintenance Manual (960-541)

  • Page 213

    3.30.4 CD Sound (Legacy) To execute the CD Sound (Legacy) test, select 4 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. PORTEGE M400 Maintenance Manual (960-541) xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C]...

  • Page 214: Setu .................................................................................................................... P

    (e) Auto Power On (f) Diagnostic Mode (g) Language During Bootup 8. Configuration 9. Drives I/O (a) Built-in HDD (b) Select Bay 10. PCI Bus 11. Security Controller (a) TPM (b) Clear TPM Owner 3-96 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 215

    (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation (c) USB Memory BIOS Support Type 15. PCI LAN 16. RAID ARRAY (a) Current State (b) Create State (c) Execute Creation PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL] 3-97...

  • Page 216

    3 Tests and Diagnostics 3.31 SETUP 3.31.2 Accessing the SETUP Program Selecting 0 from the DIAGNOSTICS MENU and pressing Enter displays the followings: 3-98 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 217

    3.31 SETUP 3 Tests and Diagnostics PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 3-99...

  • Page 218

    2. To accept the default settings, press End and then press Y. NOTE: When you execute the default setting, the following settings are not changed: Password, HDD Password, Core-Multi Processing and Security Controller. 3-100 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 219

    When you select the battery save mode, the followings will appear. Full Power The following shows full power settings. Low Power The following shows low power settings. PORTEGE M400 Maintenance Manual (960-541) Sets date. Sets time. [CONFIDENTIAL] 3 Tests and Diagnostics 3-101...

  • Page 220

    CPU operates at half processing speed. (Default in Low Power Mode) Enables sleep mode. (Default) Disables sleep mode. Full brightness for maximum visibility. Full brightness for high visibility. Less than full brightness for saving power. PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 221

    This option enables or disables the Enhanced C-States. Enabled Disabled Does not lower power consumption. PORTEGE M400 Maintenance Manual (960-541) If the CPU becomes too hot, the fan turns on automatically in a high speed to cool down the CPU.

  • Page 222

    The password is set to Built-in HDD. (This can be changed when HDD is installed in Select Bay. “Second HDD” is displayed.) Sets only User HDD Password (Default) Sets Master HDD Password and User HDD Password PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 223

    : The priority is set as Second HDD → Built-in HDD→ USB Built-in HDD →USB→ Second HDD : The priority is set as Built-in HDD → USB→ Second HDD PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics The computer looks for bootable files in...

  • Page 224

    ® Disables Intel Core Duo Processor or Intel Solo Processor featuring Intel SpeedStep technology and always runs the processor at its default speed. PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP ® Core ® Core ®...

  • Page 225

    For the Alarm Date Option, set the date to turn on the power automatically. When it is set to “Disabled”, the time to turn on automatically is not set. PORTEGE M400 Maintenance Manual (960-541) Make the Execute-Disable Bit Capability usable.

  • Page 226

    This option selects the language during bootup. This message appears only on the model for TCL (Canada). English French 3-108 [CONFIDENTIAL] The Diagnostic test is disabled. The Diagnostic test is enabled. The message is displayed in English. (Default) The message is displayed in French. PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 227

    When the cursor is on this item and the Space is pressed, message is displayed and the PC waits Y, E, S and Enter key inputs by the user. PORTEGE M400 Maintenance Manual (960-541) BIOS sets all devices. Initializes devices, which is needed to load an operating system.

  • Page 228

    Otherwise it selects the internal LCD. (Default) simultaneous display. Selects only internal LCD display even if the external monitor is connected. Enables the LCD display stretch feature. (Default) Disables the LCD display stretch feature. PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 229

    Options] item.) Sets the type of the USB memory to be equivalent to the FDD. (Based on the [HDD] order in the [Boot Priority Options] item.) PORTEGE M400 Maintenance Manual (960-541) Enables the touch pad. (Default) Disables the touch pad.

  • Page 230

    [CONFIDENTIAL] Displays RAID configuration level of the built-in HDD1. Displays RAID configuration level of the built-in HDD2. Sets RAID configuration level of the built-in HDD1. Sets RAID configuration level of the built-in HDD2. PORTEGE M400 Maintenance Manual (960-541) 3.31 SETUP...

  • Page 231

    Input 1234 (press 1, 2, 3, 4 key) and press Enter. The change of the RAID configuration will be reflected. PORTEGE M400 Maintenance Manual (960-541) 3 Tests and Diagnostics [CONFIDENTIAL]...

  • Page 232

    3 Tests and Diagnostics 3.31 SETUP 3-114 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 233

    Chapter 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 234

    4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 235

    Cover latch ... 4-45 4.15 Battery lock assembly/Pen holder assembly... 4-46 4.16 Microphone/Front panel... 4-47 4.17 Fan... 4-49 4.18 Heat sink/CPU ... 4-51 4.19 MDC ... 4-54 4.20 GPU heat sink ... 4-56 PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL] 4-iii...

  • Page 236

    Fingerprint sensor board (NF board) ... 4-75 4.28 Switch board (NW board)... 4-76 4.29 LCD latch assembly... 4-77 4.30 Hinge assembly... 4-78 4.31 Fluorescent Lamp... 4-80 4.31.1 Replacing the 12.1 Inch TMD fluorescent Lamp ... 4-81 4-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 237

    Figure 4-26 Removing the top cover assembly (5)... 4-40 Figure 4-27 Removing the system board/RTC battery ... 4-42 Figure 4-28 Removing the Cover latch... 4-45 Figure 4-29 Removing the battery lock assembly/pen holder assembly ... 4-46 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 238

    Figure 4-50 Removing the LCD latch assembly... 4-77 Figure 4-51 Removing the hinge assembly (1)... 4-78 Figure 4-52 Removing the hinge assembly (2)... 4-79 Figure 4-53 to 4-64 Replacing 12.1 inch TMD fluorescent lamp (1) to (12) ...4-82 to 4-93 4-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 239: Overview

    • Removing the Top cover assembly All FRUs down to the “4.2 Battery pack” to “4.11 Touch pad” above a 4.12 Top cover assembly must be removed PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 240

    Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.

  • Page 241

    Screw sizes are noted in the text and figures. As all parts have sharp edges and corners, take care not to cut yourself. After replacing an FRU, check that the computer and replaced part operate correctly. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 242

    Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector [CONFIDENTIAL] Spring connector Back flip connector PORTEGE M400 Maintenance Manual (960-541) 4.1 Overview...

  • Page 243

    • An ESD wrist strap and heel grounder • Anti-static carpet or flooring • A pair of needle-nose pliers • Air-ionizers in highly static sensitive areas • Antenna coaxial cable disconnector PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 244

    Press along the axis of the screwdriver while turning the screw. This is because the contact area between the screw and driver is less than for a pan head screw (standard pan-shaped screw head). [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 4.1 Overview...

  • Page 245

    B: Bind screw F: Flat head screw S: Super thin head screw T: Tapping screw U: Other screws (Unique screws: pan head, stud, etc.) Example: B6 ... 6mm BIND screw PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures Grip area [CONFIDENTIAL]...

  • Page 246: Battery Pack

    5. Pull out the battery pack while sliding the battery latch toward the arrow pointing. Battery latch Figure 4-1 Removing the battery pack NOTE: Dispose of the used battery pack in accordance with the laws and ordinances of your local authority. [CONFIDENTIAL] 4.2 Battery pack Battery pack Battery lock PORTEGE M400 Maintenance Manual (960-541)

  • Page 247

    Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority. Use only the batteries approved by Toshiba. NOTE: Check visually the battery terminals and clean off any dirt with a dry cloth.

  • Page 248: Pc Card/bridge Media

    The following describes the procedure for installing the PC card. (See Figure 4-2.) 1. Make sure the eject button does not stick out. 2. Insert the PC card carefully and make sure a firm connection. 4-10 [CONFIDENTIAL] 4.3 PC card/Bridge media PC card PORTEGE M400 Maintenance Manual (960-541)

  • Page 249

    Installing the Bridge media The following describes the procedure for installing the Bridge media. (See Figure 4-3.) 1. Insert the Bridge media and press it until it securely connected. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures Bridge media (SD card)

  • Page 250: Touch Pen Case

    The following describes the procedure for installing the touch pen case. (See Figure 4-4.) 1. Seat the touch pen case to the slot and slide it until it locks. 4-12 [CONFIDENTIAL] Touch pen case PORTEGE M400 Maintenance Manual (960-541) 4.4 Touch pen case...

  • Page 251

    2. Loosen two screws (with e-ring) fixing the HDD slot cover and remove the HDD slot cover. HDD slot cover Figure 4-5 Removing the HDD slot cover PORTEGE M400 Maintenance Manual (960-541) Screw (with e-ring) Screw (with e-ring) [CONFIDENTIAL] 4 Replacement Procedures...

  • Page 252

    NOTE: When removing the HDD assembly, be careful not to tear the tab. If the tab is torn, replace the HDD holder with a new one. HDD assembly HDD cable Figure 4-6 Removing the HDD assembly 4-14 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 253

    FLAT HEAD screw 5. Detach the HDD holder and HDD. HDD holder (HDD frame and tab) M3.0x4.0S FLAT HEAD M3.0x4.0S FLAT HEAD PORTEGE M400 Maintenance Manual (960-541) M3.0x4.0S FLAT HEAD Figure 4-7 Removing the HDD [CONFIDENTIAL] 4 Replacement Procedures ×4 4-15...

  • Page 254

    Press the HDD assembly to ensure a firm connection. 3. Set the HDD assembly into the slot. 4. Seat the HDD cover and secure it with two screws (with e-ring). 4-16 [CONFIDENTIAL] ×4 PORTEGE M400 Maintenance Manual (960-541) 4.5 HDD...

  • Page 255: Slim Select Bay Module

    2. While sliding the latch toward the arrow direction in the Figure 4-8, pull out the slim select bay module to disconnect it from the system board. Slim select bay module Figure 4-8 Removing the slim select bay module PORTEGE M400 Maintenance Manual (960-541) BIND screw M2.0×4.0B BIND Latch...

  • Page 256

    Figure 4-9 Detaching the optical drive assembly 4-18 [CONFIDENTIAL] ×2 BIND screw ×1 S-THIN HEAD screw ×1 BIND screw ×1 BIND screw Connector base Connector cover PORTEGE M400 Maintenance Manual (960-541) 4.6 Slim select bay module Connector M2.0×6.0S BIND M2.0×6.0S BIND...

  • Page 257

    Press to ensure a firm connection. 5. Remove the following screw from the screw hole. Then secure the latch with the removed screw. (The slim select bay is locked.) • M2.0×4.0B PORTEGE M400 Maintenance Manual (960-541) ×1 BIND screw ×1 BIND screw ×1...

  • Page 258

    2. Open the display and make it flat. 3. Insert your fingers into the slot on both sides and lift up the keyboard holder to remove. Figure 4-10 Removing the keyboard holder 4-20 [CONFIDENTIAL] Keyboard holder PORTEGE M400 Maintenance Manual (960-541) 4.7 Keyboard...

  • Page 259

    BIND screw 5. Lift the top edge of the keyboard while releasing two latches and turn it face down on the palm rest. Latch M2.0x3.0S BIND PORTEGE M400 Maintenance Manual (960-541) ×2 Keyboard Figure 4-11 Removing the screw [CONFIDENTIAL] 4 Replacement Procedures M2.0x3.0S BIND...

  • Page 260

    7. Disconnect the keyboard flexible cable from the connector CN3230 on the system board and remove the keyboard. CN3230 Figure 4-13 Removing the keyboard 4-22 [CONFIDENTIAL] ×1 M2.5x3.0S S-THIN HEAD Keyboard cover Keyboard flexible cable PORTEGE M400 Maintenance Manual (960-541) 4.7 Keyboard...

  • Page 261

    5. Secure the keyboard with the following screws. • M2.0×3.0S BIND screw 6. Install the keyboard holder while engaging the latches. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures ×1 ×2 [CONFIDENTIAL]...

  • Page 262: Memory Module

    Then perform the following procedure. (See Figure 4-14 and 4-15.) 1. Remove the following screws and memory slot cover. • M2.5×3.0S Figure 4-14 Removing the memory slot cover 4-24 [CONFIDENTIAL] ×2 S-THIN HEAD screw M2.5x3.0S S-THIN HEAD Memory slot cover PORTEGE M400 Maintenance Manual (960-541) 4.8 Memory module...

  • Page 263

    4.8 Memory module 4 Replacement Procedures 2. Open the left and right latches and remove the memory module(s). Memory module Slot A Latch Latch Slot B Figure 4-15 Removing the memory module PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-25...

  • Page 264

    After installing the memory module, confirm that the memory module is fixed with the left and right latches. 2. Install the memory slot cover and secure it with the following screws. • M2.5×3.0S 4-26 [CONFIDENTIAL] ×2 S-THIN HEAD screw PORTEGE M400 Maintenance Manual (960-541) 4.8 Memory module...

  • Page 265: Bluetooth Module

    4. Remove the Bluetooth module from the slot and disconnect the Bluetooth cable from the connector on the Bluetooth module. Spacer Bluetooth antenna cable Bluetooth module Figure4-16 Removing the Bluetooth module PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures Insulator Bluetooth cable CN4400 [CONFIDENTIAL]...

  • Page 266

    Bluetooth module to the slot in place. 3. Connect the Bluetooth antenna cable to the connector on the Bluetooth module. 4. Stick the spacer in place referring Figure 4-16. 5. Stick the glass tape. 4-28 [CONFIDENTIAL] 4.9 Bluetooth module PORTEGE M400 Maintenance Manual (960-541)

  • Page 267: Wireless Lan Card

    (on the back of the insulator) Wireless LAN card M2.0×4.0B BIND Wireless LAN antenna cable (black) Figure 4-17 Removing the Wireless LAN card PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures ×1 Insulator M2.0×4.0B BIND or M2.0×4.0B TORX Metal plate Wireless LAN antenna...

  • Page 268

    CAUTION: 1. When replacing with a new insulator, a new spacer should be stuck to the back of the insulator. 2. When keyboard supports (for the model of no wireless LAN) are stuck, the spacer is not necessary. 4-30 [CONFIDENTIAL] 4.10 Wireless LAN card ×1 PORTEGE M400 Maintenance Manual (960-541)

  • Page 269: Touch Pad

    The following describes the procedure for removing the touch pad. (See Figure 4-18 to 4-21.) 1. Turn over the computer and remove the following screw. • M2.5×10.0B ×1 FLAT HEAD screw M2.5×10.0B FLAT HEAD Figure 4-18 Removing the screw PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-31...

  • Page 270

    4.11 Touch pad 2. Turn the computer face up and open the display. 3. Remove the touch pad cover while releasing the latches. Touch pad cover Figure 4-19 Removing the touch pad cover 4-32 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 271

    S-THIN HEAD screw 6. Remove the touch pad assembly while peeling the adhered portion. M2.0×3.0S S-THIN HEAD Touch pad cable Figure 4-20 Removing the touch pad assembly PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures ×2 M2.0×3.0S S-THIN HEAD Touch pad assembly...

  • Page 272

    4.11 Touch pad 7. Peel off the glass tape and disconnect the touch pad cable from the connector on the touch pad. Glass tape Touch pad cable Touch pad Figure 4-21 Removing the touch pad 4-34 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 273

    4. Install the touch pad cover while engaging latches. 5. Close the display and turn over the computer. 6. Secure the following screw to fix the touch pad. • M2.5×10.0B PORTEGE M400 Maintenance Manual (960-541) ×2 S-THIN HEAD screw ×1...

  • Page 274: Top Cover Assembly

    • M2.5×10.0B • M2.5×6.0B Figure 4-22 Removing the top cover assembly (1) 4-36 [CONFIDENTIAL] FLAT HEAD screw FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) 4.12 Top cover assembly ×2 (“10” in the figure below) ×8 (“6” in the figure below)

  • Page 275

    3. Turn the computer face up. 4. Open the display and make it flat. 5. Remove the following screws. • M2.0×4.0B M2.0×4.0B BIND Figure 4-23 Removing the top cover assembly (2) PORTEGE M400 Maintenance Manual (960-541) ×2 BIND screw [CONFIDENTIAL] 4 Replacement Procedures 4-37...

  • Page 276

    LCD cable (connected to CN5500) Digitizer cable (connected to CN9540) Figure 4-24 Removing the top cover assembly (3) 4-38 [CONFIDENTIAL] NP board cable (connected to CN9500) Speaker cable (connected to CN6170) PORTEGE M400 Maintenance Manual (960-541) 4.12 Top cover assembly...

  • Page 277

    9. Turn the display 90 degrees and remove the following screws. • M2.5×6.0B M2.5×6.0B FLAT HEAD Hinge rear cover Figure 4-25 Removing the top cover assembly (4) PORTEGE M400 Maintenance Manual (960-541) ×1 FLAT HEAD screw ×2 FLAT HEAD screw M2.5×10.0B FLAT HEAD...

  • Page 278

    4 Replacement Procedures 4.12 Top cover assembly 10. Lift up the top cover assembly from the base assembly. Top cover assembly Figure 4-26 Removing the top cover assembly (5) 4-40 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 279

    • M2.0×4.0B 9. Close the display and turn over the computer. 10. Secure the following screws to fix the top cover assembly. • M2.5×10.0B • M2.5×6.0B PORTEGE M400 Maintenance Manual (960-541) ×2 FLAT HEAD screw ×1 FLAT HEAD screw ×2 BIND screw ×2...

  • Page 280: System Board/rtc Battery

    RTC battery. M2.5x6.0B FLAT HEAD CN9300 RTC battery cable Figure 4-27 Removing the system board/RTC battery 4-42 [CONFIDENTIAL] 4.13 System board/RTC battery ×3 FLAT HEAD screw M2.5x6.0B FLAT HEAD PORTEGE M400 Maintenance Manual (960-541) System board RTC battery Insulator...

  • Page 281

    2. Install the system board to the base assembly and secure it with the following screws. • M2.5×6.0B NOTE: Make sure the system board is on the front panel. Front panel PORTEGE M400 Maintenance Manual (960-541) ×3 FLAT HEAD screw System board...

  • Page 282

    3. Install the RTC battery to the slot and wrap it with the insulator. CAUTION: When installing new system board, stick new keyboard supports on the system board. Keyboard support 4-44 [CONFIDENTIAL] 4.13 System board/RTC battery Keyboard support (For the model of no wireless LAN) PORTEGE M400 Maintenance Manual (960-541)

  • Page 283: Cover Latch

    1. Install the cover latch and stick the insulator to the plates outside the spring. (The insulator prevents the spring of cover latch from removing.) 2. Push the cover cap from the bottom. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures Insulator...

  • Page 284: Battery Lock Assembly/pen Holder Assembly

    The following describes the procedure for installing battery lock assembly/pen holder assembly (See Figure 4-29). 1. Install the battery lock assembly to the slot. 2. Install the pen holder assembly to the slot 4-46 [CONFIDENTIAL] 4.15 Battery lock assembly/Pen holder assembly Pen holder assembly PORTEGE M400 Maintenance Manual (960-541)

  • Page 285: Microphone/front Panel

    Front panel Microphone Microphone hold plate Microphone cable (to CN6061) Figure 4-30 Removing the microphone/front panel PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures Insulator Glass tape Microphone Microphone hold plate Microphone cable (to CN6060)

  • Page 286

    3. Install the front panel to the system board in place. 4. Connect two microphone cables (left and right) to the connector CN6060 and CN6061 on the system board. 5. Stick the glass tape and insulator in place. 4-48 [CONFIDENTIAL] 4.16 Microphone/Front panel PORTEGE M400 Maintenance Manual (960-541)

  • Page 287

    3. Turn the system board face up. 4. Remove the following screws and fan. • M2.5×4.0B Fan cable CN8781 PORTEGE M400 Maintenance Manual (960-541) FLAT HEAD screw Glass tape Figure 4-31 Removing the fan [CONFIDENTIAL] 4 Replacement Procedures ×2...

  • Page 288

    1. Install the fan and secure it with the following screws. • M2.5×4.0B 2. Turn over the system board. 3. Connect the fan cable to the connector CN8781 on the system board and stick the glass tape. 4-50 [CONFIDENTIAL] ×2 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) 4.17 Fan...

  • Page 289: Heat Sink/cpu

    CAUTION: Remove the screws in the order of mark “3”, “2” and “1” on the CPU holder. M2.0x4.0B BIND Heat sink Figure 4-32 Removing the heat sink PORTEGE M400 Maintenance Manual (960-541) ×3 BIND screw M2.0x4.0B BIND CPU hold plate...

  • Page 290

    4. Remove the CPU. CAUTION: When removing the CPU, lift it up right above. Otherwise, pins of CPU may be damaged. 4-52 [CONFIDENTIAL] Figure 4-33 Replacing the CPU PORTEGE M400 Maintenance Manual (960-541) 4.18 Heat sink/CPU...

  • Page 291

    6. Install the CPU hold plate and secure it with the following screws in the order of the number on the CPU hold plate. • M2.0×4.0B CAUTION: Tighten the screws in the order of mark “1”, “2” and “3” on the CPU holder. PORTEGE M400 Maintenance Manual (960-541) ×3 BIND screw [CONFIDENTIAL] 4 Replacement Procedures...

  • Page 292

    2. Remove the MDC from the connector CN3010 on the system board. 3. Disconnect the MDC cable from the connector on the MDC. MDC cable 4-54 [CONFIDENTIAL] ×2 BIND screw M2.0x4.0B BIND CN3010 Figure 4-35 Removing the MDC PORTEGE M400 Maintenance Manual (960-541) 4.19 MDC M2.0x4.0B BIND...

  • Page 293

    2. Connect the MDC cable to the connector on the MDC. 3. Install the MDC to the connector CN3010 on the system board and secure it with the following screws. • M2.0×4.0B PORTEGE M400 Maintenance Manual (960-541) MDC cable CN4100 ×2...

  • Page 294: Gpu Heat Sink

    NOTE: For details on applying the silicon grease, refer to Installing the CPU. 2. Install the GPU heat sink and secure it with the following screws. • M2.0×3.0S S-THIN HEAD screw 4-56 [CONFIDENTIAL] 4.20 GPU heat sink ×2 GPU heat sink ×2 PORTEGE M400 Maintenance Manual (960-541)

  • Page 295: Hdd Cable

    The following describes the procedure for installing the HDD cable. (See Figure 4-38.) 1. Install the HDD cable to the slot. 2. Connect the HDD cable to the connector CN1850 on the system board and stick the insulator. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures HDD cable CN1850...

  • Page 296: Sensor Board

    The following describes the procedure for installing the sensor board. (See Figure 4-39.) 1. Connect the sensor cable to the connector on the sensor board. 2. Install the sensor board to the slot. 4-58 [CONFIDENTIAL] 4.22 Sensor board Sensor board Sensor cable PORTEGE M400 Maintenance Manual (960-541)

  • Page 297: Speaker

    2. Remove the following screws. • M2.5×6.0B 3. Peel off two insulators and one acetate tape. Acetate tape Insulator Figure 4-40 Removing the harness box cover PORTEGE M400 Maintenance Manual (960-541) ×2 FLAT HEAD screw M2.5x6.0B FLAT HEAD [CONFIDENTIAL] 4 Replacement Procedures...

  • Page 298

    5. Peel off the insulator and two acetate tapes and take the speakers out of the speaker slots. Speaker Insulator Figure 4-41 Removing the speaker 6. Remove the middle frame. 4-60 [CONFIDENTIAL] Speaker cover Acetate tape PORTEGE M400 Maintenance Manual (960-541) 4.23 Speaker Speaker cover Speaker...

  • Page 299

    6. Secure the following screws to fix the middle frame and top cover. • M2.5×6.0B 7. Install the harness box cover and stick the insulator in place. PORTEGE M400 Maintenance Manual (960-541) ×2 FLAT HEAD screw [CONFIDENTIAL] 4 Replacement Procedures...

  • Page 300: Hinge Spacer

    1. Install the hinge spacer to the slot and secure it with the following screws. • M2.5×6.0B 4-62 [CONFIDENTIAL] ×2 FLAT HEAD screw M2.5x6.0B FLAT HEAD ×2 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) 4.24 Hinge spacer Hinge spacer...

  • Page 301: Lcd Unit/fl Inverter

    3. Insert your fingers into the slot on both sides and remove the LCD mask while releasing latches. M2.0x6.0S BIND (with mask seal) M2.5x6.0B FLAT HEAD (with mask seal) Figure 4-43 Removing the LCD mask PORTEGE M400 Maintenance Manual (960-541) ×6 FLAT HEAD screw ×1 BIND screw M2.5x6.0B FLAT HEAD (with mask seal)

  • Page 302

    5. Remove the FL inverter from the slot while peeling the adhered portion. 6. Disconnect two cables from the connector of the FL inverter. Figure 4-44 Removing the FL inverter 4-64 [CONFIDENTIAL] FL inverter Insulator PORTEGE M400 Maintenance Manual (960-541) 4.25 LCD unit/FL inverter Insulator Cable...

  • Page 303

    NOTE: When putting the LCD unit on the display cover, lay a mat or something under the LCD unit to protect the computer and the LCD from a scratch or breakage. M2.0x4.0B BIND M2.0x4.0B BIND LCD unit Figure 4-45 Removing the LCD unit (1) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] 4-65...

  • Page 304

    CAUTION: When removing the cables, be careful not to damage the connectors. 10. Remove the LCD unit from the display cover. Glass tape Digitizer cable Figure 4-46 Removing the LCD unit (2) 4-66 [CONFIDENTIAL] Glass tape LCD cable PORTEGE M400 Maintenance Manual (960-541) 4.25 LCD unit/FL inverter...

  • Page 305

    LCD mask clean with an ionizer. 8. Secure the LCD mask with the following screws and stick the mask seals (7 points). • M2.5×6.0B • M2.0×6.0S PORTEGE M400 Maintenance Manual (960-541) ×4 BIND screw ×6 FLAT HEAD screw ×1...

  • Page 306: Digitizer

    There is a portion where the bezel is sticking out because of the digitizer guide. Do not press and rub the portion with bare hands or it may result cut your finger. 4-68 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 4.26 Digitizer...

  • Page 307

    Make sure that three latches fit the digitizer securely. If the latches are not locked securely, it may result to move the digitizer and give stress on the TAB or PCB and cause the display function failure. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 308

    Do not put any instrument on the LCD module because it may result to make scratch on the cell, polarization sheet or B/L and break the TAB and may cause the display function failure. 4-70 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541) 4.26 Digitizer...

  • Page 309

    Make sure to put the LCD module on the flat place. If the LCD module is put on the uneven place, it may result to break the TAB, make scratch on the B/L or polarization sheet and cause the display function failure. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures [CONFIDENTIAL]...

  • Page 310

    4 Replacement Procedures 4.26 Digitizer 4-72 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 311

    • M2.0×4.0B 2. Peel off two glass tapes. 3. Slide out the digitizer toward the arrow pointing. Glass tape Digitizer Figure 4-47 Removing the digitizer PORTEGE M400 Maintenance Manual (960-541) ×2 BIND screw M2.0x4.0B BIND [CONFIDENTIAL] 4 Replacement Procedures M2.0x4.0B BIND...

  • Page 312

    CAUTION: When replacing the digitizer, fit the digitizer into the back of the LCD toward the arrow pointing. 2. Stick two glass tapes. 3. Secure the digitizer with the following screws. • M2.0×4.0B 4-74 [CONFIDENTIAL] ×2 BIND screw PORTEGE M400 Maintenance Manual (960-541) 4.26 Digitizer...

  • Page 313: Finger Print Sensor Board (nf Board)

    1. Connect the fingerprint sensor cable to the connector CN9560 on the finger print sensor board. 2. Install the fingerprint sensor board and secure it with the following screw. • M2.5×4.0B PORTEGE M400 Maintenance Manual (960-541) ×1 FLAT HEAD screw M2.5x4.0B FLAT HEAD CN9560 ×1...

  • Page 314: Switch Board (nw Board)

    2. Install the switch board and secure it with the following screw. • M2.5×4.0B 4-76 [CONFIDENTIAL] 4.28 Switch board (NW board) ×1 FLAT HEAD screw M2.5x4.0B FLAT HEAD Switch board CN9550 ×1 FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541)

  • Page 315: Lcd Latch Assembly

    Installing the LCD latch assembly The following describes the procedure for installing the LCD latch assembly. (See Figure 4- 50.) 1. Install the LCD latch assembly to the slot. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedures LCD latch assembly [CONFIDENTIAL]...

  • Page 316: Ssembly

    Figure 4-51 Removing the hinge assembly (1) 4-78 [CONFIDENTIAL] ×1 FLAT HEAD screw ×1 FLAT HEAD screw ×1 S-THIN HEAD screw M2.5×6.0B FLAT HEAD M2.5×6.0B FLAT HEAD PORTEGE M400 Maintenance Manual (960-541) 4.30 Hinge assembly Harness holder M2.5×6.0B FLAT HEAD LCD harness earth spring Hinge assembly...

  • Page 317

    • M2.5×6.0B FLAT HEAD screw 6. Install the Harness holder and secure with the following screw. • M2.5×6.0B FLAT HEAD screw PORTEGE M400 Maintenance Manual (960-541) ×1 Acetate tape ×1 ×1 ×1 ×1...

  • Page 318: Fluorescent Lamp

    - Be careful not to soil or deform the lamp reflector. - Make sure that the power of the LCD module is turned off before connecting or disconnecting cables and connectors. 4-80 [CONFIDENTIAL] Part No. Supplier PORTEGE M400 Maintenance Manual (960-541) 4.31 Fluorescent lamp Section 4.31.1 4.31.1...

  • Page 319

    CAUTION: 1. Be careful not to damage the FPC, PCB, B/L reflection sheet. 2. Do not remove the insulation sheet to reuse it. 3. Do not damage the TAB and PCB when removing the double –sided tape of the insulation sheet. PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL] 4-81...

  • Page 320

    4 Replacement Procedure 4.31 Fluorescent lamp Figure 4-53 Replacing 12.1 Inch TMD fluorescent lamp (1) 4-82 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 321

    4.31 Fluorescent lamp Removing the screws 1. Remove the bezel tape 2 and bezel tape 1. 2. Spread the insulation sheet. Figure 4-54 Replacing 12.1 Inch TMD fluorescent lamp (2) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL] 4-83...

  • Page 322

    4 Replacement Procedure 4.31 Fluorescent lamp 3. Remove one screw. CAUTION: To unfasten the screws, use an insert bit of point size 0 for Philips screwdrivers. Figure 4-55 Replacing 12.1 Inch TMD fluorescent lamp (3) 4-84 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 323

    2. When removing the bezel, be careful not to deform the bezel. Release the three latches on the top to remove the bezel from the cell. Figure 4-56 Replacing 12.1 Inch TMD fluorescent lamp (4) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL]...

  • Page 324

    4 Replacement Procedure 4.31 Fluorescent lamp Opening the PCB 1. Spread out the PCB horizontally. CAUTION: Be careful not to damage the FPC. Figure 4-57 Replacing 12.1 Inch TMD fluorescent lamp (5) 4-86 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 325

    2. Do not remove the ray-shield tape on the upper, lower, right and left of face and back of cell. 3. Be careful not to damage the FPC. Figure 4-58 Replacing 12.1 Inch TMD fluorescent lamp (6) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL] 4-87...

  • Page 326

    4 Replacement Procedure 4.31 Fluorescent lamp Assembling Fluorescent lamp Check of the backlight replaced 1. Check the following items. Figure 4-59 Replacing 12.1 Inch TMD fluorescent lamp (7) 4-88 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 327

    CAUTION: 1. Align the top left corner of the cell with the corresponding corner of the backlight unit. 2. Be careful not to damage the TAB. Figure 4- 60 Replacing 12.1 Inch TMD fluorescent lamp (8) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL] 4-89...

  • Page 328

    Folding the FPC/PCB 1. Fold down the FPC (PCB) toward the reverse side of the backlight unit. CAUTION: Be careful not to damage the TAB. Figure 4-61 Replacing 12.1 Inch TMD fluorescent lamp (9) 4-90 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 329

    3. Set the latches on the bottom side. ((3) in the bellow figure) CAUTION: Be careful not to damage the cell, FPC and B/L. Figure 4-62 Replacing 12.1 Inch TMD fluorescent lamp (10) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL]...

  • Page 330

    CAUTION: 1. The tightening torque must be 0.147 m (1.5kgf cm) for all the screws. 2. Use an insert bit of point size 0 for the Philips screwdrivers. Figure 4-63 Replacing 12.1 Inch TMD fluorescent lamp (11) 4-92 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 331

    2. Attach two bezel tapes (3). CAUTION: When attaching tape and insulation sheet, be careful not to damage the PCB, cell and B/L. Figure 4-64 Replacing 12.1 Inch TMD fluorescent lamp (12) PORTEGE M400 Maintenance Manual (960-541) 4 Replacement Procedure [CONFIDENTIAL] 4-93...

  • Page 332

    4 Replacement Procedure 4.31 Fluorescent lamp 4-94 [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 333

    Appendices [CONFIDENTIAL]...

  • Page 334

    Appendices App-ii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 335: Handling The Lcd Module, Board Layout, Pin Assignment

    CN3400 Debugging connector (4-pin) ... C-16 C.14 J4100 Network I/F connector (14-pin) ... C-16 C.15 CN4200 IEEE1394 connector (4-pin) ... C-17 C.16 CN4400 Bluetooth connector (20-pin) ... C-17 C.17 CN4610 USB connector (Port 6) (4-pin) ... C-17 PORTEGE M400 Maintenance Manual (960-541) Appendices [CONFIDENTIAL] App-iii...

  • Page 336

    NF board (FAPNF*) C.34 CN9560 System board I/F connector (6-pin)... C-24 NP board (FAPNP*) C.35 CN9510 System board I/F connector (3-pin)... C-25 NW board (FAPNW*) C.36 CN9550 System board I/F connector (15-pin)... C-26 App-iv [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 337: Keyboard Scan/character Codes, Key Layout, Bios Rewrite Procedures, Ec/kbc Rewrite Procedures, Maintenance Of Toshiba Raid

    Appendix H EC/KBC Rewrite Procedures ... H-1 Appendix I Reliability...I-1 Appendix J Maintenance of TOSHIBA RAID... J-1 Outline of Maintenance (Repair) of TOSHIBA RAID...J-1 Analysis and handling by Drive Log ...J-2 Operation of Independent utility...J-8 PORTEGE M400 Maintenance Manual (960-541) Appendices...

  • Page 338

    NP board connector...B-5 Table B-4 NW board connector ...B-6 Table B-5 NF board connector...B-7 System board (FAPNS*) Table C-1 Memory B connector (200-pin) ... C-1 Table C-2 Memory A connector (200-pin) ... C-4 App-vi [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 339

    Table C-30 Fan connector (4-pin)... C-22 Table C-31 PN Board I/F connector (3-pin) ... C-22 Table C-32 NU Board I/F connector (10-pin) ... C-22 Table C-33 Digitizer switch I/F connector (41-pin) ... C-23 PORTEGE M400 Maintenance Manual (960-541) Appendices [CONFIDENTIAL] App-vii...

  • Page 340

    Table J-8 Function of option and key ...J-24 Table J-9 Content of Drive Log display ...J-26 Table J-10 Content of View Drive Log menu ...J-27 Table J-11 Function of key in View Drive Log...J-27 App-viii [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 341

    LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] Appendices...

  • Page 342

    4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid. [CONFIDENTIAL] Appendix A Handling the LCD Module PORTEGE M400 Maintenance Manual (960-541)

  • Page 343

    6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] Appendices...

  • Page 344

    8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. [CONFIDENTIAL] Appendix A Handling the LCD Module PORTEGE M400 Maintenance Manual (960-541)

  • Page 345

    10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panel’s polarization. PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] Appendices...

  • Page 346

    Appendices Appendix A Handling the LCD Module [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 347

    Appendix B Board Layout Appendices Appendix B Appendix B Board Layout System Board Front View Figure B-1 System board layout (front) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 348

    Speaker connector Digitizer I/F connector LCD I/F connector Keyboard connector Touch pad connector Card controller PC card I/F connector EC/KBC ICH7-M Internal Microphone I/F connector (Left) Internal Microphone I/F connector (Right) PORTEGE M400 Maintenance Manual (960-541) Appendix B Board Layout...

  • Page 349

    Appendix B Board Layout Appendices System board Back View Figure B-2 System board layout (back) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 350

    ODD connector Battery connector AlvisioPM Port replicator I/F connector MDC connector Sound volume Headphone jack External microphone jack Modem relay connector 1394 connector USB port 4 USB port 6 HDD I/F connector Fan connector Network jack PORTEGE M400 Maintenance Manual (960-541)

  • Page 351

    Appendix B Board Layout Appendices NP Board Front and Back View <Front layout> <Back layout> Figure B-3 NP board layout Table B-3 NP board connector Number Name CN9510 System board I/F connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 352

    Appendices Appendix B Board Layout NW Board Front and Back View <Front layout> <Back layout> Figure B-4 NW board layout Table B-4 NW board connector Number Name CN9550 Digitizer connector I/F connector [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 353

    Appendix B Board Layout Appendices NF Board Front and Back View <Front layout> <Back layout> Figure B-5 NF board layout Table B-5 NF board connector Number Name CN9560 Digitizer connector I/F connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 354

    Appendices Appendix B Board Layout [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 355

    BDQ07-B1P BDQ06-B1P BDQS0-B1N BDQS0-B1P BDQ03-B1P BDQ02-B1P BDQ11-B1P BDQ08-B1P BDQS1-B1N BDQS1-B1P BDQ09-B1P BDQ14-B1P BDQ16-B1P BDQ18-B1P BDQS2-B1N BDQS2-B1P BDQ23-B1P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name BDQ05-B1P BDQ04-B1P BDM0-B1P BDQ01-B1P BDQ00-B1P BDQ12-B1P BDQ13-B1P BDM0-B1P MCK3-B1P MCK3-B1N BDQ15-B1P BDQ10-B1P BDQ21-B1P BDQ17-B1P N.C.

  • Page 356

    Appendix. C Pin Assignment Pin No. Signal Name BDQ20-B1P BDQ24-B1P BDQ25-B1P BDQS3-B1N BDQS3-B1P BDQ29-B1P BDQ31-B1P MCKE3-B1P 1R8-B1V 1R8-B1V BMA11-B1P BMA07-B1P BMA06-B1P 1R8-B1V BMA04-B1P BMA02-B1P BMA00-B1P 1R8-B1V BBS1-B1P BRAS-B1N MCS2-B1N 1R8-B1V MODT2-B1P BMA13-B1P 1R8-B1V BDQ36-B1P BDQ37-B1P PORTEGE M400 Maintenance Manual (960-541)

  • Page 357

    BMD5-B1P BDQ43-B1P BDQ42-B1P BDQ48-B1P BDQ54-B1P N.C. BDQS6-B1N BDQS6-B1P BDQ51-B1P BDQ55-B1P BDQ57-B1P BDQ60-B1P BDM7-B1P BDQ58-B1P BDQ59-B1P SMBDAT-P3P SMBCLK-P3P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name BDM4-B1P BDQ38-B1P BDQ39-B1P BDQ44-B1P BDQ45-B1P BDQS5-B1N BDQS5-B1P BDQ46-B1P BDQ47-B1P BDQ52-B1N BDQ53-B1N MCK4-B1P MCK4-B1N BDM6-B1P...

  • Page 358

    ADQ23-B1P ADQ22-B1P ADQ24-B1P ADQ25-B1P BDM3-B1P [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name ADQ04-B1P ADQ05-B1P ADM0-B1P ADQ02-B1P ADQ07-B1P ADQ12-B1P ADQ13-B1P ADM0-B1P MCK0-B1P MCK0-B1N ADQ10-B1P ADQ11-B1P ADQ20-B1P ADQ21-B1P N.C. ADM2-B1P ADQ19-B1P ADQ18-B1P ADQ29-B1P ADQ28-B1P ADQS3-B1N PORTEGE M400 Maintenance Manual (960-541)

  • Page 359

    AMA03-B1P AMA01-B1P 1R8-B1V AMA10-B1P ABS0-B1P AWE-B1N 1R8-B1V ACAS-B1N MCS1-B1N 1R8-B1V MODT1-B1P ADQ32-B1P ADQ33-B1P ADQS4-B1N ADQS4-B1P ADQ34-B1P ADQ39-B1P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name ADQS3-B1P ADQ30-B1P ADQ31-B1P MCKE1-B1P 1R8-B1V 1R8-B1V AMA11-B1P AMA07-B1P AMA06-B1P 1R8-B1V AMA04-B1P AMA02-B1P AMA00-B1P 1R8-B1V...

  • Page 360

    ADQ51-B1P ADQ56-B1P ADQ57-B1P ADM7-B1P ADQ58-B1P ADQ59-B1P SMBDAT-P3P SMBCLK-P3P [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name ADQ44-B1P ADQS5-B1N ADQS5-B1P ADQ46-B1P ADQ47-B1P ADQ52-B1N ADQ53-B1N MCK1-B1P MCK1-B1N BDM6-B1P ADQ54-B1P ADQ50-B1P ADQ60-B1P ADQ61-B1P ADQS7-B1N ADQS7-B1P ADQ62-B1P ADQ63-B1P PORTEGE M400 Maintenance Manual (960-541)

  • Page 361

    PDD10-P3P PDD04-P3P PDD08-P3P PDD03-P3P PDD11-P3P PDD02-P3P PDD12-P3P PDD13-P3P PDD01-P3P PDD14-P3P PDD00-P3P PDD15-P3P PDIOW-P3N PDDREQ-P3P PIORDY-P3P PDIOR-P3N IDEIRQ-P3P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name PDDACK PDA1-P3P PDA2-P3P PDA0-P3P PDCS3-P3N PDCS1-P3N ZSATT2-P1P ZSATT2-P1N ZSATR2-P1N ZSATR2-P1P MBSTS2-S3N MBSTS1-S3N MBSTS0-S3N SB-P3V...

  • Page 362

    ACAD24-PYP ACAD26-PYP ACAD29-PYP ACCLKR-PYN [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name ZSATT0-P3N ZSATR0-P3N Pin No. Signal Name ACAD00-EYP ACAD03-PYP ACAD07-PYP ACAD09-PYP ACAD12-PYP ACCBE1-PYN ACPERR-PYN ACINT-PYN MCVPPA-PYV ACIRDY-PYN ACAD18-PYP ACAD21-PYP ACAD23-PYP ACAD25-PYP ACAD27-PYP ACD02-PYP PORTEGE M400 Maintenance Manual (960-541)

  • Page 363

    Signal Name ACAD02-PYP ACAD06-PYP ACAD08-PYP ACVS1-P3P ACAD15-PYP ACA18-PYP ACSTOP-PYN MCVCCA-PYV ACTRDY-PYN ACAD17-PYP ACVS2-P3P ACSERR-PYN ACCBE3-PYN ACSTSC-PYP ACAD30-PYP ACCD2-P3N PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name ACCD1-P3N ACAD04-PYP ACD14-PYP ACAD10-PYP ACAD13-PYP ACAD16-PYP ACLOCK-PYN ACDEVS-PYN MCVPPA-PYV ACFRAM-PYN ACAD19-PYP ACRST-PYN ACREQ-PYN ACAUDI-PYP...

  • Page 364

    SDAT1-P3P MSDAT3-P3P MSDAT1-P3P XDWE-P3N SMCLE-P3P XDRE-P3N MXDCD-P3N C-10 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name MSDAT3-P3P FM-P3V MSDAT3-P3P MSDAT2-P3P MSDAT1-P3P MSCLK-P3P MSSDIO-P3P SM-P3V SDAT2-P3P SDAT0-P3P MSDAT2-P3P MSSDIO-P3P MSCLK-P3P SDCMD-P3P XDCE-P3N SMRDY-P3P SDCD-P3N SDWP-P3P PORTEGE M400 Maintenance Manual (960-541)

  • Page 365

    DOCDT1-S3N BT2VD PSCL-S5P ZUSBDC-E3N ZDVTX2-P3N ZDVTX1-P3N VOID VOID VOID VOID DCOUT BTMP2 CDCHG2-S5P DPCONF-S5P ZDVTX0-P3N DVISDA-P5P EJCTRQ-S3N PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name PVBAT2 DCOUT BT2VD PSDA-S5P ZUSBDC-E3P ZDVTX2-P3P ZDVTX1-P3P DVIDET-S3N VOID VOID VOID DCOUT DBT20V-S5N XDVCLK-P3N...

  • Page 366

    DOCDT2-S3N VOID VOID VOID C-12 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name VOID ZBIDON-EXN ZBIDCP-EXP DCOUT DDCON-P5P DBLUE-PXP DRED-PXP IDSCL-P3P ACT-E3N VOID ZBIDBN-EXN ZBIDAN-EXN DCOUT EJCTRQ-S3N DVSYNC-P3P DGREEN-PXP DSSCL-S5P VOID VOID VOID VOID PORTEGE M400 Maintenance Manual (960-541)

  • Page 367

    Table C-8 PCI-Express mini card (WLAN) I/F connector (52-pin) Pin No. Signal Name PEWAKE-E3N WCHDAT-P3P WCHCLK-P3P MPEXRQ-P3N XPEWL-P3N XPEWL-P3P ZPERWL-P1N ZPERWL-P1P ZPETWL-P1N ZPETWL-P1P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name 1R5-P1V (WLRFON- S3N) PLTRS1-E3N 1R5-P1V SMBCK0-P3P SMBDA0-P3P 1R5-P1V [CONFIDENTIAL] Appendices...

  • Page 368

    Table C-9 PCI-Express mini card (3G) I/F connector (52-pin) Pin No. Signal Name PEWAKE-E3N UIM-GND C-14 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name 1R5-P1V UIMPWR-P3V UIMDAT-P3P UIMCLK-P3P UIMRST-P3P (3GRFON- S3N) PLTRS1-E3N 1R5-P1V SMBCK0-P3P SMBDA0-P3P ZUSB3G-E3N ZUSB3G-E3P 1R5-P1V PORTEGE M400 Maintenance Manual (960-541)

  • Page 369

    Pin No. Signal Name KBSC15-S3N KBRT07-S3N KBSC13-S3N KBRT05-S3N KBSC11-S3N KBRT03-S3N KBRT01-S3N KBSC08-S3N KBRT00-S3N KBSC05-S3N KBSC03-S3N KBSC01-S3N ARWLED-P5N PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name XAZBC1-P3P Pin No. Signal Name KBSC14-S3N KBRT06-S3N KBSC12-S3N KBRT04-S3N KBSC10-S3N KBRT02-S3N KBSC09-S3N KBSC07-S3N KBSC06-S3N...

  • Page 370

    Signal Name ZBIDAP-EXP ZBIDBP-EXP ZBIDCN-EXP ZBIDDP-EXP LNK-E3N ACT-E3N MDMTIP-P3P C-16 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name IPDDAT-P5P Pin No. Signal Name DBGRX-P3P Pin No. Signal Name ZBIDAN-EXN ZBIDCP-EXP ZBIDBN-EXN ZBIDDN-EXN (LAN-E3V) (LAN-E3V) MDMRNG-B3P PORTEGE M400 Maintenance Manual (960-541)

  • Page 371

    ZUSBBT-E3P WCHCLK-P3P BTRST-S3N C.17 CN4610 USB connector (Port 6) (4-pin) Table C-17 USB connector (Port 6) (4-pin) Pin No. Signal Name USB0PS-E5V ZUSBP6-E3P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name ZTPB0-P3P ZTPA0-P3P Pin No. Signal Name ZUSBBT-E3N (GND) GND.

  • Page 372

    C.19 CN4612 USB connector (Port 0) (6-pin) Table C-19 USB connector (Port 0) (6-pin) Pin No. Signal Name USB1PS-E5V ZUSBP0-E3P C-18 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name ZUSBP4-E3N Pin No. Signal Name USBPEN-E3N +ZUSBP0-E3N PORTEGE M400 Maintenance Manual (960-541)

  • Page 373

    ZTXDA1-PYP ZTXDA2-PYN XTXCKA-PYP C.21 CN5080 RGB connector (15-pin) Table C-21 RGB connector (15-pin) Pin No. Signal Name MRED-PXP MBLUE-PXP DDC-P5V MHSYNC-P5P CRTSCL-P5P PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name (FL-P5V) FL-P5V FL-P5V PNL0-P3V PNL0-P3P ZTXDB0-PYP ZTXDB1-PYN ZTXDB2-PYP ZTXDB3-PYN...

  • Page 374

    Pin No. Signal Name SPOTR-PXN SPOTL-PXP C-20 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name A-GND Pin No. Signal Name A-GND Pin No. Signal Name A-GND (A4R7-P4V) (MICBIS-P2V) Pin No. Signal Name SPOTR-PXP SPOTL-PXN PORTEGE M400 Maintenance Manual (960-541)

  • Page 375

    Signal Name (PVBL1) (DCHG) PSCL-S5P C.29 CN9300 RTC battery connector (3-pin) Table C-29 RTC battery connector (3-pin) Pin No. Signal Name (R3V) PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name HEADL-PXP (A4R7-P4V) N.C. Pin No. Signal Name (GND) (GND) battery connector (10-pin) Pin No.

  • Page 376

    Table C-32 NU board I/F connector (10-pin) Pin No. Signal Name UIMPWR-P3V UIMRST-P3V UIMDAT-P3P C-22 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name FANG-P3P (FPWM-S3P) Pin No. Signal Name TPLOFF-S3V Pin No. Signal Name UIMCLK-P3P UIM-GND PORTEGE M400 Maintenance Manual (960-541)

  • Page 377

    Table C-33 Digitizer switch I/F connector (41-pin) Pin No. Signal Name FGSPON-S3N ZUSBFS-E3N ZUSBFS-E3N DGDTR-P3N DGRTS-P3N DGRXD-P3P DGTXD-P3P (GRD) DBGEN-P3N + PLTRS1-E3N PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name GPBTNA-S3N GPBTNB-S3N PWRSW-S3N KBRT00-S3N KBRT01-S3N KBRT02-S3N KBRT03-S3N KBRT04-S3N KBRT05-S3N KBRT06-S3N...

  • Page 378

    NF board (FAPNF*) C.34 CN9560 System board I/F connector (6-pin) Table C-34 System board I/F connector (6-pin) Pin No. Signal Name Power P3V ZUSBFS-E3P C-24 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name FGSPON-S3N ZUSBFS-E3N PORTEGE M400 Maintenance Manual (960-541)

  • Page 379

    Appendix. C Pin Assignment NP board (FAPNP*) C.35 CN9510 System board I/F connector (3-pin) Table C-35 System board I/F connector (3-pin) Pin No. Signal Name PNLOFF-S3N PORTEGE M400 Maintenance Manual (960-541) Pin No. Signal Name TPLOFF-S3V [CONFIDENTIAL] Appendices C-25...

  • Page 380

    C.36 CN9550 System board I/F connector (15-pin) Table C-36 System board I/F connector (15-pin) Pin No. Signal Name GPBTNB-S3N KBRT01-S3N KBRT03-S3N KBRT05-S3N C-26 [CONFIDENTIAL] Appendix. C Pin Assignment Pin No. Signal Name GPBTNA-S3N PWRSW-S3N KBRT00-S3N KBRT02-S3N KBRT04-S3N KBRT06-S3N KBSC16-S3N PORTEGE M400 Maintenance Manual (960-541)

  • Page 381

    Keyboard Scan/Character Codes Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Keytop Make ‘ ~ 7 & BkSp PORTEGE M400 Maintenance Manual (960-541) Code set 2 Break Make Break [CONFIDENTIAL] Appendices Note...

  • Page 382

    Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Keytop Make Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] Appendix D Keyboard Scan/Character Codes Code set 2 Break Make Break PORTEGE M400 Maintenance Manual (960-541) Note...

  • Page 383

    Table D-1 Scan codes (set 1 and set 2) (3/4) Keytop Make Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn → PORTEGE M400 Maintenance Manual (960-541) Code set 1 Code set 2 Break Make [CONFIDENTIAL] Appendices Note Break *1 *3 *1 *3...

  • Page 384

    5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. [CONFIDENTIAL] Appendix D Keyboard Scan/Character Codes Code set 1 Code set 2 Break Make — — — PORTEGE M400 Maintenance Manual (960-541) Note Break...

  • Page 385

    Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 PORTEGE M400 Maintenance Manual (960-541) Break Make With right Shift [CONFIDENTIAL] Appendices Code set 2...

  • Page 386

    Break Make Table D-4 Scan codes with Fn key Code set 1 Break Make E1 14 77 E1 F0 14 F0 77 E0 7E E0 F0 7E PORTEGE M400 Maintenance Manual (960-541) Code set 2 Break Code set 2 Break...

  • Page 387

    1. * Combination with Shift key makes different codes. Shift Code set 1 Make Prt Sc Common Ctrl + Shift + Alt + PORTEGE M400 Maintenance Manual (960-541) Code set 1 Break Make Table D-6 No.124 key scan code Break Make [CONFIDENTIAL] Appendices...

  • Page 388

    Appendices Appendix D Keyboard Scan/Character Codes [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 389

    Appendix. E Key Layout Appendices Appendix. E Key Layout Appendix E Key Layout Figure E-1 Key layout (UK) Figure E-2 Key layout (US) PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 390

    Appendices Appendix. E Key Layout Figure E-3 Key layout (KO) Figure E-4 Key layout (TC) [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 391

    Appendix F Wiring Diagrams Appendices Appendix F Appendix F Wiring Diagrams F.1 RGB Monitor Wraparound connector Figure F-1 RGB Monitor Wraparound connector F.2 LAN Loopback Connector Figure F-2 LAN loopback Connector PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 392

    Appendices Appendix F Wiring Diagrams [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 393

    5. Turn on the power while holding down the beep sounds. The BIOS rewriting will start. 6. When the process is completed, eject the BIOS rewriting disk and the system is reset. PORTEGE M400 Maintenance Manual (960-541) Appendices key (US) or key (UK) until a...

  • Page 394

    Appendices Appendix G BIOS Rewrite Procedures [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 395

    5. Turn on the power while holding down the Tab key until a beep sounds. The EC/KBC rewriting will start. 6. When the EC/KBC rewrite is completed, the system is automatically turned off. PORTEGE M400 Maintenance Manual (960-541) Appendices [CONFIDENTIAL]...

  • Page 396

    Appendices Appendix H EC/KBC Rewrite Procedures [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 397

    Appendix I Reliability Appendices Appendix I Appendix I Reliability The following table shows MTBF (Mean Time between Failures). Table I-1 MTBF MTBF Time (hours) System 5,862 PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL]...

  • Page 398

    Appendices Appendix I Reliability [CONFIDENTIAL] PORTEGE M400 Maintenance Manual (960-541)

  • Page 399

    Appendix J Maintenance of TOSHIBA RAID Appendices Appendix J Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID Follow the below procedures to repair TOSHIBA RAID Reception Is the RAID configured by two HDD?(*1) Identify the failed HDD (*2)

  • Page 400

    Replace the built-in HDD with the second HDD removed. Figure J-2 Flowchart of Analysis and handling by Drive Log [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Port 1 (3) Does operation miss cause it? (4) Change the status of the failed HDD to “OFFLINE”.

  • Page 401

    Appendix J Maintenance of TOSHIBA RAID How to identify the cause of failure (1) When “Fail” or “NODRIVE” is displayed. According to “Operation of Independent utility”, boot the independent utility to display the Drive Log. To identify the failure cause of Port 0, analyze the Drive Log of [REDUNDANT] side of Port 1.

  • Page 402

    Error (OUT)” (for example, “DMA Error (IN)”, “DMA Error (OUT)”) right before the log of “Fail this drive” message and identify the cause. DMA Error (IN) DMA Error (OUT) [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI PORTEGE M400 Maintenance Manual (960-541)

  • Page 403

    Appendix J Maintenance of TOSHIBA RAID Command:Indicates Command code caused an error. The following list indicates the command Table J-1 List of Command (1/2) Protocol Command CFA REQUEST EXTENDED ERROR DEVICE RESET READ SECTOR(S) READ SECTOR(S) EXT READ DMA EXT...

  • Page 404

    Indicates that a CRC error occurs on the transmission bus (SATA) between Host and HDD. Bit6:UNC Indicates that an uncorrectable (media) error occurs. Bit2:ABRT Indicate that the command aborts. [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Devices not Devices implementing implementing the PACKET the PACKET...

  • Page 405

    PgDn key. 2. If no message of “Fail this drive” message, it is judged that the second HDD is removed without the operation of removal by TOSHIBA RAID console and installed again. (3) How to change the status to OFF LINE Release the status of “Fail”, using the menu of [Force OFFLINE].

  • Page 406

    TOSHIBA RAID make Drive Log redundant and store it. The drive has own log and other drive’s log. In TOSHIBA RAID, the log of own drive is called “Own Log” and the redundant log of other drive’s drive is called “Redundant Log”. Each port has “Own Log” and “Redundant Log”.

  • Page 407

    Appendix J Maintenance of TOSHIBA RAID J.3.2 How to operate the Independent Utility (1) Booting PC Connected the USB FDD to the PC to be repaired. Insert the FD storing the program of the Independent Utility in the FDD and boot the PC from the FD. The following display appears.

  • Page 408

    Displays the date when checking of media or rebuilding of array executed last. It displays “00/00/00” right after making new array or when the rebuild limit is changed. J-10 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Explanation PORTEGE M400 Maintenance Manual (960-541)

  • Page 409

    Appendix J Maintenance of TOSHIBA RAID Physical Drive In Physical Drive, the condition of RAID array is displayed by array. The following items are displayed. Table J-3 Items displayed in Physical Drive Port Displays the port number of Serial ATA connected to the drive.

  • Page 410

    Do not use for maintenance. [Delete Array] This changes the current RAID configuration or information, and delete user’s data. Do not use for maintenance. J-12 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Explanation PORTEGE M400 Maintenance Manual (960-541)

  • Page 411

    Appendix J Maintenance of TOSHIBA RAID Appendices The tree of Independent Menu is as follows. Figure J-4 Tree of menu of Independent Utility PORTEGE M400 Maintenance Manual (960-541) [CONFIDENTIAL] J-13...

  • Page 412

    “Initialize” and press Enter key. Put the cursor on the “Yes” and press Enter key. If the array is initialized, date of array is lost. Selecting “No” dose not initialize. J-14 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Table J-5 Item of parameter set Explanation PORTEGE M400 Maintenance Manual (960-541)

  • Page 413

    Appendix J Maintenance of TOSHIBA RAID 6. Put the cursor on the “DONE” and press Enter key. Pressing “OK” in [Confirmation] store the change. CAUTION: When the array is initialized, the data of drive is lost. Start Rebuild Selecting of this option starts rebuilding. [Start Rebuild] is displayed only in the RAID- 1 condition of with “OFFLINE”...

  • Page 414

    Rebuild Limit. When [Finish] is selected and “OK” is selected in [Confirmation], the rebuilding is completed at the time. When OS is booted after exceeding the Rebuild Limit, the rebuild is completed. J-16 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI PORTEGE M400 Maintenance Manual (960-541)

  • Page 415

    Appendix J Maintenance of TOSHIBA RAID 8. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. Resume Rebuild During being suspended,[Resume Rebuild] is displayed in [Main Menu]. To start rebuilding suspended, follow the procedure below.

  • Page 416

    OS is booted after exceeding the Rebuild Limit, the rebuild is completed. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. J-18 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI PORTEGE M400 Maintenance Manual (960-541)

  • Page 417

    Appendix J Maintenance of TOSHIBA RAID Check Media This option can check if there is an error in the HDD of array. The Check Media can be done only in RAID-1. To execute Check Media, follow the procedure below. 1. Put the cursor to the [Check Media] in [Main Menu] and press Enter key.

  • Page 418

    The default is “Disable”. S.M.A.R.T. Displays the setting of failure prediction function of drive. “Enable” or “Disable” is displayed. The default is “Enable”. J-20 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Table J-6 Item of array Explanation PORTEGE M400 Maintenance Manual (960-541)

  • Page 419

    Appendix J Maintenance of TOSHIBA RAID Change RAID Level To change RAID level, select [Modify Array] menu. When changing RAID-1 (Mirroring) to RAID-0 (Striping), refer “Changing RAID-1 to RAID-0”. When changing RAID-0 to RAID-1, refer “Changing RAID-0 to RAID-1”. Changing RAID-1 to RAID-0 working by one drive When changing RAID-1 array working by two drives to RAID-0 working by one drive, follow the procedure below.

  • Page 420

    Selects [Delete Array] of Setup Utility and delete array. Put the cursor on the array you want to delete and press Enter key. When [Confirmation] is displayed, select “OK” to store the setting. J-22 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI PORTEGE M400 Maintenance Manual (960-541)

  • Page 421

    Appendix J Maintenance of TOSHIBA RAID Physical Drive Select [Physical Drive] in Setup Utility to set physical drive. View Drive Info. Select this option in [Physical Drive] to display information of physical drive. Select the drive that you want to display in [Physical Drive] at the lower of display and press Enter key.

  • Page 422

    Jumps to the oldest log that is older than 7,168 logs and the [Ctrl]+[Home] identification ID is recorded. [Tab] Switches [OWN] window and [REDUNDANT] window. J-24 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Explanation Function PORTEGE M400 Maintenance Manual (960-541)

  • Page 423

    Appendix J Maintenance of TOSHIBA RAID Execute the following procedures to see the drive log in the independent utility. 1. Put on the cursor on [Physical Drive] in [Main Menu] and press Enter key. 2. Put on the cursor on [View Drive Log] and press Enter key.

  • Page 424

    Range of log Log number Detail J-26 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI Explanation Displays the port number of log displayed. Displays if the displayed log is a log of own port (Own) or a copy of other port log (Redundant).

  • Page 425

    Appendix J Maintenance of TOSHIBA RAID [View Drive Log] menu is as follows Table J-10 Content of View Drive Log menu Option Change Port Changes the display of the own log and redundant log. At the beginning, the Port-0’s own log and the redundant log are displayed.

  • Page 426

    Appendices Exit When this option is selected, the utility is finished. When [Confirmation] is displayed, select “OK”. J-28 [CONFIDENTIAL] Appendix J Maintenance of TOSHIBA RAI PORTEGE M400 Maintenance Manual (960-541)

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