Sun Microsystems Ultra 40 M2 Installation Manual page 30

TABLE 2-2
System Configuration Information Needed
Hardware configuration information, including the
following:
• Graphics cards installed
• PCI or PCI Express cards installed
• Amount of memory
• Processor speed
• Optical disk type
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Output of diagnostics test, if applicable
Other useful information
IP address
Workstation name (System host name)
Network or internet domain name
Proxy server configuration
Sun Web Sites and Telephone Numbers
TABLE 2-3
Workstation Documents and Support Resources
HTML and PDF files for all the current Sun
Ultra 40 M2 Workstation documentation.
Solaris™ and other software documents.
This web site has full search capabilities.
Discussion and troubleshooting forums.
Support, diagnostic tools, and alerts for all
Sun products.
Links to software patches some system
specifications, troubleshooting and
maintenance information, and other tools.
Service support phone numbers.
22 Sun Ultra 40 M2 Workstation Installation Guide • November 2006
System Information Required for Support (Continued)
URL or Telephone Number
http://www.sun.com/documentation/
http://docs.sun.com/documentation/
http://supportforum.sun.com/
http://www.sun.com/bigadmin/
http://www.sunsolve.sun.com/handbook_pub/
1-800-872-4786 (1-800-USA-4Sun) Select Option 1
Your information