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SIM Error — Check SIM
Ensure that your network service provider's micro SIM card is inserted in the hotspot. If a
problem still exists, contact customer service. The micro SIM card might be damaged and
need replacing.
SIM Locked
To unlock the micro SIM card from the hotspot web page:
1.
Contact your Internet service provider customer service for the PIN to unlock the micro
SIM card.
2.
From a computer or WiFi device that is connected to your network, launch an Internet
browser.
3.
Enter http://netgear.aircard or http://192.168.1.1.
Your device might use a different web page address. To get the web page address for
your device, tap Settings > More > Device Information > AC790 Manager or look at the
label underneath the device battery.
A login window opens.
4.
Enter the administrator login password.
The default password is password. The password is case-sensitive.
The home page displays.
5.
Enter the micro SIM PIN when prompted.
6.
Click the Save button.
Your micro SIM card is unlocked.
Temperature-Related Alerts
The hotspot is designed to work over a wide temperature range. (For information, see
Environmental Specifications
goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile hotspot
is too warm, make sure that the area is well ventilated and air can circulate around the
device.
Note:
The battery might not recharge if the mobile hotspot is outside the
operating temperature range.
AirCard 790 Mobile Hotspot
on page 109.) The mobile hotspot shuts down automatically if it
Troubleshooting
105
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