NETGEAR AirCard 782S User Manual
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NETGEAR AirCard 782S User Manual

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AirCard
®
782S Mobile Hotspot
User Guide
2400352 Rev 1

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Summary of Contents for NETGEAR AirCard 782S

  • Page 1 AirCard ® 782S Mobile Hotspot User Guide 2400352 Rev 1...
  • Page 3 NETGEAR modem can transmit signals that could interfere with this equipment. Do not operate the NETGEAR modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the NETGEAR modem MUST BE POWERED OFF. When operating, the NETGEAR modem can transmit signals that could interfere with various onboard systems.
  • Page 4 AirCard 782S Mobile Hotspot User Guide Patents This product may contain technology developed by or for NETGEAR Inc. This product ® includes technology licensed from QUALCOMM Copyright © 2013 NETGEAR, Inc. All rights reserved. Trademarks NETGEAR, the NETGEAR logo, AirCard, and Watcher are trademarks of NETGEAR, Inc. in the United States and/or other countries.

  • Page 5: Table Of Contents

    Contents Get Started ............9 Know Your Device.
  • Page 6 AirCard 782S Mobile Hotspot User Guide Battery..............32 Battery life .
  • Page 7 Contents GPS ..............55 Enable / disable GPS .
  • Page 8 AirCard 782S Mobile Hotspot User Guide Unable to connect hotspot to your service provider’s mobile broadband network 64 Unable to connect to the Internet when tethered to a Windows XP system..64 Reset the Hotspot ............64 Alerts .

  • Page 9: Get Started

    1: Get Started ® This chapter provides an overview of AirCard 782S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere there is cellular network coverage.

  • Page 10: Manage Your Device And Settings

    AirCard 782S Mobile Hotspot User Guide Status LED Power key LCD touchscreen External antenna port #1 AC adapter/microUSB port SIM slot External antenna port #2 Manage your Device and Settings You can manage your device and change settings using: •...

  • Page 11: Status Led

    Get Started Status LED The LED indicates the device’s connection status: Table 1-2: LED indicator patterns Colour LED pattern What the pattern means Blue Single blink Data connection is ready for use (every 3 seconds) Amber Blink (every 3 seconds) Data connection is not ready (disconnected or no signal) Blue...

  • Page 12: Lcd Screen Elements

    AirCard 782S Mobile Hotspot User Guide LCD screen elements The LCD screen uses icons and other screen elements to indicate the hotspot’s status, configure Wi-Fi and device settings, view data usage details, and view system alerts. Homescreen Network name Network indicator...

  • Page 13: Accessories

    Depending on your service provider, the following accessories may also be included: • Charging cradle • Extended battery Information on accessories is available at: http://www.netgear.com/telstraaccessories Power sources You can power your hotspot from: • Rechargable battery included with the hotspot •...

  • Page 14: Set Up And Connect To The Internet

    AirCard 782S Mobile Hotspot User Guide Set up and connect to the Internet Install the battery 1. Remove the back cover by lifting at the notch above either external antenna port. 2. Insert the battery as shown. Ensure the gold contacts on the battery line up with the gold contacts on the device.

  • Page 15: Install The Sim

    Get Started Install the SIM Depending on your service provider, the microSIM card may already be inserted. If you need to insert it: 1. Remove the SIM slot cover. 2. Insert the microSIM card as shown. 3. Close the slot cover. Connect to the Internet To connect to the Internet: 1.

  • Page 16: Tethered Mode

    Tablets Download and use the complimentary AirCard Watcher™ app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. To manage all hotspot settings, go to the homepage http://m.home. 2400352...

  • Page 17: Hotspot Homepage

    Get Started Hotspot homepage Your hotspot comes configured and ready to use, and the touchscreen lets you manage many basic device and Wi-Fi settings. You can also go to your hotspot’s homepage to manage additional advanced settings. Note: The homepage URL (http://m.home) is shown on the LCD (Settings > About) and in the Quick Start Guide that came with your hotspot.
  • Page 18 AirCard 782S Mobile Hotspot User Guide displayed on the main hotspot LCD screen. If the screen is blank (a power-saving feature), press and quickly release the power button to view the information on the screen. The default Wi-Fi Password is also printed on a label under the battery.

  • Page 19: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter provides information on how to use your hotspot. Note: To change settings you need to be logged in as Administrator. See Hotspot homepage on page 17. View data usage You can view an estimate of your data usage (not accurate for billing purposes) on the homepage and on the LCD’s home screen.

  • Page 20: Manage Wi-Fi

    AirCard 782S Mobile Hotspot User Guide On the Homepage: The homepage shows the data usage for the current billing cycle (for monthly plans) or for the pre-paid plan, and for the current broadband session. 1. Go to the homepage. The data usage information appears for the Billing Cycle and for the current Session.

  • Page 21: Add A Wireless Device To Your Wi-Fi Network

    Use Your Mobile Hotspot 2. Select the profile you want to use. 3. When prompted, click Submit. Note: When you choose a new profile, the hotspot resets. Any devices connected to the hotspot will be disconnected when the hotspot resets. On the Homepage: Use the homepage to set up a profile that is more detailed than the basic profiles selected from the touchscreen.

  • Page 22: Add A Wps-Enabled Device

    AirCard 782S Mobile Hotspot User Guide 3. When prompted, enter the Wi-Fi password for your hotspot network. The Wi-Fi password is displayed on the hotspot LCD screen. (If the screen has turned off to save power, press and quickly release the power button to wake up the screen.)

  • Page 23: Set Maximum Number Of Connected Devices

    Use Your Mobile Hotspot 2. Click Wi-Fi. 3. In the Connect tab, click WPS for either the Main Wi-Fi or Guest Wi-Fi network (if available). 4. Choose the WPS method you want to use: · If the device you want to connect has a WPS button: Click WPS button pairing, and then within two minutes (120 seconds) press the device’s WPS button, or ·...
  • Page 24 AirCard 782S Mobile Hotspot User Guide 2. Tap Max Wi-Fi Devices. 3. If you want to change the total number of devices that will be allowed to access your hotspot: Select the number of devices that will be allowed to access your hotspot.

  • Page 25: View / Block Connected Users

    Use Your Mobile Hotspot 3. From the Max Wi-Fi drop-down box, select the number of devices that will be allowed to access your hotspot. 4. Click to adjust the number of connections available on each of the Wi-Fi networks (Main and Secondary). 5.
  • Page 26 AirCard 782S Mobile Hotspot User Guide If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a device: 1. Tap the device name. 2. Tap Block Device.
  • Page 27 Use Your Mobile Hotspot To unblock a device, giving it access to your network: 1. From the home screen, tap Wi-Fi > Block List. 2. Tap View Blocked Devices. A list of blocked devices appears. (Note: The View Blocked Devices button appears and is active only if the block list is turned on.) 3.
  • Page 28 AirCard 782S Mobile Hotspot User Guide On the Homepage: To view connected devices: 1. Log in as Administrator. A list of Devices Connected to the Main Wi-Fi and Guest Wi-Fi networks appears in the left column of the screen. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.

  • Page 29: Configure Mobile Broadband

    Use Your Mobile Hotspot Configure mobile broadband Set auto connect options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so the mobile hotspot automatically connects to another network when you are roaming, or to never auto connect. On the LCD touchscreen: 1.
  • Page 30 AirCard 782S Mobile Hotspot User Guide 3. Tap Network Mode and select the type of mobile broadband network that the device can connect to (for example, Auto, WCDMA Only, LTE only, etc.) Note: For most users, it’s best to leave the default setting (Auto). When this option is selected, your mobile hotspot connects to the fastest service available.

  • Page 31: Alerts

    Use Your Mobile Hotspot · Always — The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on. You may incur additional roaming charges if you are outside of your network provider’s coverage area. 4. From the Network Mode drop-down menu, select the type of mobile broadband network that the device can connect to (for example, Auto, WCDMA only, LTE only, etc.) Note:...

  • Page 32: Battery

    AirCard 782S Mobile Hotspot User Guide To view alerts: 1. Go to the homepage. Active alerts appear below the Sign In section. Note: Although you can read the alerts now, some alerts have actions that can only be taken if you are logged in.

  • Page 33: Adjust Wi-Fi Settings

    Use Your Mobile Hotspot · Set the standby timer to a shorter period — Reduce the amount of time to wait when no devices are connected to either Wi-Fi network before going into standby mode (Wi-Fi radio turns off). • Adjust display settings: ·...
  • Page 34 AirCard 782S Mobile Hotspot User Guide On the Homepage: 1. Log in as Administrator. 2. Click Wi-Fi > Options. 3. Adjust any of these settings in the Wi-Fi Options Supported section: · Wi-Fi Range — Select Standard (best battery life).

  • Page 35: Adjust Display Settings

    Use Your Mobile Hotspot Adjust display settings On the LCD screen: 1. On the home screen, tap Settings > Display. 2. Decrease the screen brightness — Tap Screen Brightness, then select Dim. 3. Turn off the status LED — Tap LED, then select Off. (The status LED will only light up when the device is downloading or installing a sofware update.) 4.

  • Page 36: Recharge The Battery

    AirCard 782S Mobile Hotspot User Guide Recharge the battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (Fastest option): 1.

  • Page 37: Jump Boost (Charge) Another Device

    Use Your Mobile Hotspot Jump Boost (Charge) another device You can give a boost to your tablet or smartphone if it is low or out of battery power by connecting it to the hotspot’s Jump Boost cable and starting boost from the LCD screen or the Homepage.

  • Page 38: Using The Lcd Keyboard

    AirCard 782S Mobile Hotspot User Guide On the LCD screen: 1. On the home screen, tap Wi-Fi. 2. Tap Main Wi-Fi or, for Guest Wi-Fi, tap Wi-Fi Profiles. Note: If you are using a custom Wi-Fi profile, you can only update the Guest Wi-Fi details from the Homepage.

  • Page 39: Change Homepage Login Settings

    Use Your Mobile Hotspot 1. Use the editing buttons to change the current value (shown at the top of the LCD screen): · Characters (letters, numbers, symbols) — Enter the selected character. · Backspace — Erase the last character. · Num/Sym —...

  • Page 40: Change Device Encryption Security Settings

    AirCard 782S Mobile Hotspot User Guide Change device encryption security settings You can change the type of security used for Main and Guest Wi-Fi from the Homepage: 1. On the Homepage, log in as Administrator. 2. Click Wi-Fi > Options.

  • Page 41: Update Mobile Hotspot Software And Firmware

    Use Your Mobile Hotspot On the LCD touchscreen: 1. From the home screen, click Settings > More > About. On the Homepage: 1. Log in as Administrator. 2. Click About. Update mobile hotspot software and firmware The hotspot checks automatically for new software or firmware updates once per week.
  • Page 42 AirCard 782S Mobile Hotspot User Guide 2. Go to the last page and tap Software Updates. 3. If the Check for updates now button is shown, tap it to check if a new update is available. 4. If an update is available, tap Start Download.

  • Page 43: Replace The Sim Card

    Use Your Mobile Hotspot 3. If the Check for updates now button is shown, click it to check if a new update is available. 4. If an update is available, click Start Download. 5. When the update has been downloaded, click Update now to install it. Replace the SIM card If you need to replace the SIM card: 1.
  • Page 44 AirCard 782S Mobile Hotspot User Guide 2400352...

  • Page 45: Advanced Settings

    3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Hotspot software Download (backup) and restore settings The mobile hotspot allows you to download (backup) and restore your hotspot (router) settings.

  • Page 46: Manage Wi-Fi

    AirCard 782S Mobile Hotspot User Guide Manage Wi-Fi Set Wi-Fi network options To set the Wi-Fi network options: 1. On the Unite Manager homepage, log in as Administrator. 2. Click Wi-Fi > Options. 3. Select the desired options: · Channel (Main Wi-Fi and Secondary Wi-Fi) — The Wi-Fi channel being used. The recommended value is Auto, which chooses the channel that will provide the least interference.

  • Page 47: Set Mac Filter Mode

    Advanced Settings · RTS Threshold — The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. The recommended value is 2347. If you are experiencing inconsistent data flow, you can make minor changes to this value to try to alleviate the problem.

  • Page 48: Allow List

    AirCard 782S Mobile Hotspot User Guide 4. Either: · Enter the MAC Address of the device and click , or · If the device is currently connected, click the device in the Devices Connected listing (on the left-side panel) and then click Block.
  • Page 49 Advanced Settings 3. Click Activate. 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your network provider to receive a PUK number to unlock the PIN.

  • Page 50: Configure Mobile Broadband

    AirCard 782S Mobile Hotspot User Guide Configure mobile broadband View WAN information To view network information, such as the active network, connection status, signal strength, etc.: 1. On the Homepage, click Settings > Network > Status Details. Enable port forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server.

  • Page 51: Enable Port Filtering

    Advanced Settings 3. Select Enable beside Port Forwarding. The Port Forwarding list will appear. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled.

  • Page 52: Enable Vpn Passthrough

    AirCard 782S Mobile Hotspot User Guide 4. Identify the ports to filter — enter a meaningful label that describes the service, and the port and communication protocol being used. 5. Once you have identified the desired applications, click Submit. (Submit button appears once you make a selection.)

  • Page 53: Enable Dmz

    Advanced Settings To add an APN for another network: 1. On the Homepage, log in as Administrator. 2. Click Settings > Network > APN. 3. In the blank line, enter the Name of the network service provider and the APN you obtained from them.

  • Page 54: Set Lan Options

    AirCard 782S Mobile Hotspot User Guide 4. In the DMZ Address field, enter the IP address of the computer you want to have in the DMZ. 5. Click Submit. (Submit button appears once you make a selection.) Set LAN options To set the hotspot’s LAN options:...

  • Page 55: Gps

    Advanced Settings 2. Click Settings > Router > Basic. 3. Enter the desired information in the LAN section. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. The DNS mode setting specifies how the DNS servers are obtained.

  • Page 56: Set The Gps Mode

    AirCard 782S Mobile Hotspot User Guide Set the GPS Mode The GPS mode indicates how frequently location fixes are done: • Once (“One-time”, which can prolong the battery life), or • Periodically (“Continuous”) You can set the GPS mode from the LCD screen or from the Homepage.

  • Page 57: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your Hotspot. (Also see Troubleshooting on page 63.) Why can’t I connect a device to the Hotspot? If you are having an issue connecting to the Hotspot, try the following suggestions: •...

  • Page 58: The Signal Indicator Is Always Low

    AirCard 782S Mobile Hotspot User Guide The signal indicator is always low Your Hotspot has poor reception. Try moving it to a location with a clear view of the sky (for example, near a window). The download or upload speeds are very slow The speed depends on signal strength.

  • Page 59: How Do I Disconnect From The Mobile Broadband Network

    Frequently Asked Questions How do I disconnect from the mobile broadband network? On the Homepage, click Disconnect (in the Connection Details section). The Connect / Disconnect button on the Homepage doesn’t work. The Connect / Disconnect button can be used only when you are logged in as Administrator.

  • Page 60: The Lcd Screen Is Not Lit. How Do I Know If The Hotspot Is Still Powered On

    AirCard 782S Mobile Hotspot User Guide The LCD screen is not lit. How do I know if the Hotspot is still powered on? The LCD screen dims to save energy. The LED continues to flash slowly to indicate that the mobile hotspot is still powered on. To wake up the LCD, press and quickly release the power button.

  • Page 61: Where Can I Find More Information

    Refer to the Quick Start that came with your mobile hotspot. • Visit support.netgear.com, click Support for Home Products, search for your network service provider, and select your Hotspot from the list of products to: · Update the firmware on your device (if an update is available) ·...
  • Page 62 AirCard 782S Mobile Hotspot User Guide 2400352...

  • Page 63: Troubleshooting

    5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The Wi-Fi network name does not appear in the list of networks. If you don’t see the Hotspot’s Wi-Fi network(s) from your Wi-Fi enabled device, try these suggestions: •...

  • Page 64: Unable To Connect Hotspot To Your Service Provider's Mobile Broadband Network

    AirCard 782S Mobile Hotspot User Guide Unable to connect hotspot to your service provider’s mobile broadband network If your Hotspot will not connect to you service provider’s network: • Make sure your SIM account is active. • If you use a pre-paid or pay-as-you-go SIM, make sure the account has a positive balance.

  • Page 65: Alerts

    Troubleshooting On the Homepage: 1. On the home page, click Settings > General > Software and Reset. 2. Click Reset. 3. Click Begin Reset. 4. After the device has reset, reconnect Wi-Fi devices. Alerts SIM not installed Ensure that the SIM card is installed correctly. See Replace the SIM card on page 43.

  • Page 66: Connection Alerts

    AirCard 782S Mobile Hotspot User Guide Connection alerts Some connection alerts include instructions for resolving them. For other connection alerts, including those in the following table, contact customer service for assistance. Table 5-1: Connection alerts Alert Description Operator Determined Barring...
  • Page 67 Troubleshooting Table 5-1: Connection alerts (Continued) Alert Description Conditional IE error Message not compatible with the protocol state Protocol error, unspecified Invalid Connection ID Invalid PRI NSAPI Invalid Field SNDCP Failure RAB Setup Failure No GPRS Context PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout PDP Inactivate Max Timeout...
  • Page 68 AirCard 782S Mobile Hotspot User Guide 2400352...

  • Page 69: Specifications

    6: Specifications Mechanical Specifications Weight 105 g (3.7 oz.) Length 109.9 mm (4.33 in.) Width 69.12 mm (2.72 in.) Thickness 15.5 mm (0.61 in.) Environmental Specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10°...
  • Page 70 AirCard 782S Mobile Hotspot User Guide 2400352...

  • Page 71: Regulatory And Safety Information

    (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the AirCard 782S Mobile Hotspot are used in a normal manner with a well- constructed network, the AirCard 782S Mobile Hotspot should not be...

  • Page 72: Proper Battery Use And Disposal

    Regulatory information for EU countries To ensure safe use, the modem must be 1 cm or more from users during operation. NETGEAR hereby declares that the NETGEAR USB wireless modem conforms to all the essential requirements of Directive 1999/5/EC: For the current EU Declaration of Conformity, visit http://www.netgear.com/about/regulatory/declarations-conformity/.

  • Page 73: Index

    Index About, details, 40 homepage, accessing, 17 accessories included, 13 add a wireless device, 21 Admin Login, 18 icons on the LCD, 12 change, 39 Internet, connect to, 15 forgot, 58 address, 60 Admin Password, forgot, 57 alerts, 31 troubleshooting, 65 view, 31 APN, configure, 52...
  • Page 74 AirCard 782S Mobile Hotspot User Guide safety information, 71 view connected devices, 25 security credentials, 17 passthrough, 50, 52 forgot, 58 settings, download and restore, 45 card, inserting, 43 WAN information, view, 50 security, enable, 48 Wi-Fi software update, 41...

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