NETGEAR AirCard 785 User Manual
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NETGEAR AirCard 785 User Manual

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AirCard 785 Mobile Hotspot
Us e r Manual
February 2015
202-11484-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR AirCard 785

  • Page 1 AirCard 785 Mobile Hotspot Us e r Manual February 2015 202-11484-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Hotspot Web Page........... 18 NETGEAR AirCard App for Smartphones and Tablets..... . 18 Security Credentials .
  • Page 4 AirCard 785 Mobile Hotspot SIM Not Installed..........43 SIM Error —...
  • Page 5 AirCard 785 Mobile Hotspot Chapter 5 Specifications Mechanical Specifications ..........67 Environmental Specifications.

  • Page 6: Chapter 1 Get Started

    Internet. The chapter covers the following topics: • Know Your Hotspot • Important Account Information • Set Up and Connect to the Internet • Manage Your Hotspot and Settings • Hotspot Web Page • NETGEAR AirCard App for Smartphones and Tablets • Security Credentials...

  • Page 7: Know Your Hotspot

    AirCard 785 Mobile Hotspot Know Your Hotspot Your hotspot enables you to create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your laptop and other WiFi-capable devices to your service provider’s mobile broadband network and connect to the Internet.

  • Page 8: Power And Navigation Buttons

    AirCard 785 Mobile Hotspot Navigation button Power button Figure 2. Hotspot hardware features Power and Navigation Buttons Use either the Power or Navigation buttons to wake the LCD screen and to power the hotspot on and off. Table 1. Power button usage...

  • Page 9: Status Led

    AirCard 785 Mobile Hotspot Status LED The status LED indicates the hotspot’s connection status. Table 2. LED indicator patterns Color LED pattern What the pattern means Blue Slow blink The data connection is ready for use. WiFi is on, WWAN is (every five seconds) connected, and WiFi devices are available.

  • Page 10: Accessories

    AirCard 785 Mobile Hotspot Table 3. LCD screen elements Icon Description 1 bar . The hotspot signal is weak. 5 bars . The hotspot signal is strong. Your service provider’s network is available. Note: Icon varies by service provider coverage.

  • Page 11: Power Sources

    Make sure you get a data-enabled SIM: • Some phone SIMs work, but not all. NETGEAR recommends that you use a hotspot or tablet SIM. Phone SIMs and hotspot and tablet SIMs look the same, but work differently on the network.

  • Page 12: Install The Micro-Sim Card

    AirCard 785 Mobile Hotspot Install the micro-SIM Card To install the micro-SIM card:  Remove the back cover by lifting at the notch on either corner of the hotspot. Remove the battery. Insert the micro SIM card. Replace the battery.
  • Page 13 AirCard 785 Mobile Hotspot Insert the battery as shown, ensuring that the gold contacts on the battery line up with the gold contacts on the hotspot. Battery Gold contacts Replace the back cover. Note: The battery comes partially charged and ready to use. When the...

  • Page 14: Connect To The Hotspot

    AirCard 785 Mobile Hotspot Connect to the Hotspot Your computer and other devices can connect to the hotspot wirelessly. You can also connect to the Internet with the hotspot tethered to a computer with the USB cable. See Tethered Mode on page 14.

  • Page 15: Configure Your Hotspot's Access Point Name

    AirCard 785 Mobile Hotspot To install drivers on a computer running Windows XP:  On the hotspot, press both the Power and Navigation buttons for five seconds. Press the Navigation button until Install Win XP drivers is highlighted. Press the Power button.
  • Page 16 AirCard 785 Mobile Hotspot If you’re unable to connect to the hotspot and you receive an error message, you must add a new APN to your hotspot. To add an APN for another network:  Launch a web browser from a computer or WiFi device that is connected to the network.
  • Page 17 AirCard 785 Mobile Hotspot • IPV4V6 Click the + symbol. The new APN is added. To select which APN to use:  Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1.

  • Page 18: Manage Your Hotspot And Settings

    Change security settings and router options NETGEAR AirCard App for Smartphones and Tablets Download and use the free NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard.

  • Page 19: Security Credentials

    AirCard 785 Mobile Hotspot Security Credentials Three passwords are associated with the hotspot: • WiFi password . Use this password to connect your computer or other WiFi device to your hotspot network. This character string is unique to your hotspot. It displays on the main hotspot LCD screen.

  • Page 20: Chapter 2 Use Your Hotspot

    Use Your Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • Monitor Data Usage • Manage WiFi • Set Mobile Broadband Auto Connect Options • View Messages • View Alerts • Extend Battery Life •...

  • Page 21: Monitor Data Usage

    AirCard 785 Mobile Hotspot Monitor Data Usage You can monitor data usage using either the LCD screen or the hotspot web page. Visit the hotspot web page to configure your data usage monthly usage. To view estimated data usage on the hotspot LCD screen: ...

  • Page 22: Manage Wifi

    AirCard 785 Mobile Hotspot Manage WiFi You can set up the WiFi radio of the hotspot to meet your WiFi needs by choosing a predefined WiFi profile or customizing your own. The WiFi profile determines how the hotspot’s WiFi features are used.
  • Page 23 AirCard 785 Mobile Hotspot Note: When you choose a new profile, the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the LCD screen.
  • Page 24 AirCard 785 Mobile Hotspot In the WiFi Profiles list, select a predefined profile or select Custom Setup to choose your own options. To modify the displayed profile (even if you selected a predefined profile), use the following options: Select Enable secondary WiFi network to use both WiFi bands (2.4 GHz and •...

  • Page 25: Add A Wifi Device To Your Wifi Network

    AirCard 785 Mobile Hotspot Add a WiFi Device to Your WiFi Network You can connect up to 15 WiFi devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main WiFi and guest WiFi networks, see...
  • Page 26 AirCard 785 Mobile Hotspot Within two minutes, press the WPS button on the WiFi device that you want to connect. Your hotspot and the WiFi device communicate and establish the connection. To add a WPS-enabled WiFi device from the hotspot web page: ...

  • Page 27: Set The Maximum Number Of Connected Devices

    AirCard 785 Mobile Hotspot • WPS button pairing. If the device you want to connect includes a WPS button, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS button. • Enter WPS PIN. If a WPS PIN is associated with the device you want to connect, click the Enter WPS PIN button and enter the device’s WPS PIN.

  • Page 28: View Or Block Connected Users

    AirCard 785 Mobile Hotspot Click the Submit button. The number of devices that are allowed to access your hotspot is set. View or Block Connected Users You can view a list of devices that are connected to your hotspot and block undesired users on the hotspot web page.
  • Page 29 AirCard 785 Mobile Hotspot To view a list of blocked devices:  Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.

  • Page 30: Set Mobile Broadband Auto Connect Options

    AirCard 785 Mobile Hotspot Set Mobile Broadband Auto Connect Options By default, the hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the hotspot automatically connects to another network when you are roaming or never auto connects.

  • Page 31: View Messages

    AirCard 785 Mobile Hotspot Note: If SIM PIN security is enabled, you must enter the SIM PIN before the hotspot can establish a connection. See Enable SIM Security page 49. To select a mobile network other than your network service provider when roaming, click the Scan button and select the network from the list that displays.

  • Page 32: View Alerts

    AirCard 785 Mobile Hotspot View Alerts Your hotspot displays alerts to advise you of hotspot status changes. A yellow triangle displays when you have system alerts. To view alerts on the LCD screen:  Press the Power button to wake the LCD screen.

  • Page 33: Extend Battery Life

    AirCard 785 Mobile Hotspot Follow the instructions in each alert to address the conditions that caused it to display. Extend Battery Life The hotspot, by default, is configured to optimize battery life. The following factors affect battery life: • Standby time •...

  • Page 34: Adjust Display Settings To Increase Battery Life

    AirCard 785 Mobile Hotspot The default password is password. The password is case-sensitive. Select Wi-Fi > Options. Adjust any of these settings in the WiFi Options supported section: • WiFi Info on Home: Show displays the WiFi network name and password on the LCD screen.
  • Page 35 AirCard 785 Mobile Hotspot To adjust display settings to increase battery life:  Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.

  • Page 36: Recharge The Battery

    AirCard 785 Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. Recharging from a wall socket is faster than recharging from a USB port.

  • Page 37: Establish Security

    AirCard 785 Mobile Hotspot The battery icon on the LCD screen indicates when the battery is fully charged ( and a notification displays. Establish Security The main and guest WiFi network names identify your WiFi networks and are visible to other WiFi-enabled devices.

  • Page 38: Change Hotspot Web Page Login Settings

    AirCard 785 Mobile Hotspot Change Hotspot Web Page Login Settings You can change the host name for the hotspot web page. You can also change the password to access the hotspot web page. To change the login settings for the hotspot web page: ...

  • Page 39: Change Device Encryption Security Settings

    AirCard 785 Mobile Hotspot The the Submit button displays after you make a selection. Click the Submit button. Your changes are saved. Change Device Encryption Security Settings To change the type of security used for main and secondary or guest WiFi: ...

  • Page 40: View Details About Your Hotspot

    AirCard 785 Mobile Hotspot From the Encryption list (for main WiFi) or Guest Encryption list (for guest WiFi), select a security option. Select from the following WiFi encryption options: • WPA2 Personal AES. Strong security supported by newer WiFi devices (default).

  • Page 41: Update Your Hotspot Software And Firmware

    AirCard 785 Mobile Hotspot Click the About link near the upper right corner of the screen. To save this information to a file, click the Save in File button. Update Your Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert.
  • Page 42 AirCard 785 Mobile Hotspot The Download Update Available screen displays. Click the Start Download button. When the download completes, the Software Update Available screen displays. Click the Start Update button. Your hotspot updates the software and reboots automatically to use the new software.

  • Page 43: Alerts

    AirCard 785 Mobile Hotspot Alerts Your hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro-SIM card is installed correctly. See Install the micro-SIM Card page 12. SIM Error — Check SIM Ensure that your network service provider’s micro-SIM card is inserted in the hotspot. If a problem still exists, contact customer service.

  • Page 44: Temperature-Related Alerts

    AirCard 785 Mobile Hotspot Click the Sign In button. Enter the MEP code when prompted. The SIM is unlocked. Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 67.) The hotspot shuts down automatically if it goes out of the supported temperature range.

  • Page 45: Chapter 3 Advanced Settings

    Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as WiFi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage WiFi Network Options •...

  • Page 46: Back Up And Restore Hotspot Settings

    AirCard 785 Mobile Hotspot Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one hotspot and you want the same settings on all of your hotspots. You can also save your settings before resetting to factory defaults or changing the settings.

  • Page 47: Manage Wifi Network Options

    AirCard 785 Mobile Hotspot The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > General > Software and Reset. In the Restore Settings section, click the Browse button. Navigate to the location where the export.cfg file is stored.
  • Page 48 AirCard 785 Mobile Hotspot Click the Sign In button. Select Wi-Fi > Options. Set the WiFi options: • Channel. The WiFi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference.

  • Page 49: Enable Sim Security

    AirCard 785 Mobile Hotspot The Submit button displays after you make a selection. Click the Submit button. Your changes are saved. Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WAN connection or view SMS messages.

  • Page 50: Configure Mobile Broadband

    AirCard 785 Mobile Hotspot Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network, connection status, signal strength. You can also adjust these settings to establish which users and applications can access your network.

  • Page 51: Enable Port Filtering

    AirCard 785 Mobile Hotspot Select Settings > Router > Port Forwarding. Select the Enable button. The Port Forwarding list displays. Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses. Note: Port forwarding creates a security risk. When not required, disable port forwarding.

  • Page 52: Enable Ip Pass-Through Mode

    AirCard 785 Mobile Hotspot From the Port Filtering list, select one of the following: • Black List. Specific applications are not allowed to access the Internet (block list). • White List. Specific applications are allowed to access the Internet (allow list).

  • Page 53: Enable Vpn Pass-Through

    AirCard 785 Mobile Hotspot Select Settings > Router > Basic. In the LAN section, select the IP Passthrough Mode Enabled radio button. The Submit button displays. Click the Submit button. Your changes are saved. Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (passthrough).

  • Page 54: Enable Dmz

    AirCard 785 Mobile Hotspot The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > Router > Basic. In the LAN section, click the VPN Passthrough Mode Enabled radio button. The Submit button displays after you make a selection.
  • Page 55 AirCard 785 Mobile Hotspot Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > Router > Basic.

  • Page 56: Set Lan Options

    AirCard 785 Mobile Hotspot Set LAN Options To set the hotspot’s LAN options:  Launch a web browser from a computer or WiFi device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.

  • Page 57: Chapter 4 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to possible questions about your hotspot. • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Hotspot Battery • Questions About the Hotspot Web Page • General Questions...

  • Page 58: Questions About Connecting And Disconnecting Devices And Accessing The Internet58

    • Check to see if you can access www.netgear.com. If you can access www.netgear.com but you cannot access other non-NETGEAR websites, you might need to top up or recharge your pre-paid SIM card. How do I disconnect from the mobile broadband network? To disconnect from the network: ...

  • Page 59: Why Doesn't The Connect Or Disconnect Button Appear On The Hotspot Web Page?59

    AirCard 785 Mobile Hotspot Click the Disconnect button (in the Connection Details section). Why doesn’t the Connect or Disconnect button appear on the hotspot web page? You can use the Connect or Disconnect button only when you are logged in as an administrator.

  • Page 60: Why Can't My Hotspot Connect To A Computer Running Windows Vista

    AirCard 785 Mobile Hotspot Why can’t my hotspot connect to a computer running Windows Vista? A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http://support.microsoft.com/kb/928233...

  • Page 61: Why Isn't My Battery Charging

    AirCard 785 Mobile Hotspot Why isn’t my battery charging? If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the battery cannot be charged due to safety limits with lithium-ion battery technology.

  • Page 62: General Questions

    AirCard 785 Mobile Hotspot General Questions Review these general questions the hotspot. Why is the signal indicator always low? If reception for your hotspot is poor, try moving the hotspot to a location with a clear view of the sky (for example, near a window).

  • Page 63: How Do I Find A Device's Mac Address

    AirCard 785 Mobile Hotspot The IP address might be listed under IPv4 Address or something similar. To find the IP address on a Windows 8 device:  In the Charms bar, click the Search icon. Select Command Prompt. At the command prompt, enter ipconfig and press the Enter key.

  • Page 64: What Do I Do If The Wifi Network Name Doesn't Appear In The List Of Networks?64

    AirCard 785 Mobile Hotspot To find the MAC address on a Windows 8 device:  In the Charms bar, select the Search icon. Select Command Prompt. At the command prompt, enter ipconfig /all and press Enter. Write down the physical address for the entry that relates to the WiFi network connection.

  • Page 65: Where Can I Find More Information

    • The Quick Start Guide that came with your hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following: Update the firmware on your device (if an update is available) View a tutorial •...
  • Page 66 Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands...

  • Page 67: Mechanical Specifications

    AirCard 785 Mobile Hotspot Mechanical Specifications Table 4. Physical dimensions Parameter Dimension Weight 127 g (4.5 oz) Length 109.9 mm (4.33 in.) Width 68.9 mm (2.7 in.) Thickness 14.6 mm (.57 in.) Environmental Specifications Table 5. Recommended operating and storage temperatures...

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