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Troubleshooting
On the Homepage:
1. On the home page, click Settings > General > Software and Reset.
2. Click Reset.
3. Click Begin Reset.
4. After the device has reset, reconnect Wi-Fi devices.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See
Replace the SIM card
on page 43.
SIM Error — Check SIM
Ensure that you have your network service provider's SIM card inserted in the Hotspot.
If there is still a problem, contact customer service. (The SIM may be damaged and
need replacing.)
SIM Locked
1. Contact customer service for the PIN to unlock the SIM.
2. Go to the Homepage and log in as Administrator.
3. Enter the SIM PIN when prompted.
4. Click Save.
SIM MEP Locked
1. Contact customer service for the MEP unlock codes and tool to unlock your
Hotspot.
Temperature-related alerts
The Hotspot is designed to work over a wide temperature range. (See
Environmental
Specifications
on page 69 for details.) The mobile hotspot will shut down automatically
if it goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure the area is well-ventilated and air can circulate around
the device.
Note:
The battery may not recharge if the mobile hotspot is outside the operating temperature
range.
Rev 1 Oct.13
65
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