Technical Service - Custom Audio Electronics tg2480h User Manual

12 TECHNICAL SERVICE

In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 1.3)
2
TG2480H printer
PRINTER SETUP
PRINTER TYPE
BOOT LOADER
BCODE
SCODE
HEAD VOLTAGE [V]
HEAD TEMP. [°C]
CUT COUNTER
POWERON COUNTER
PAPER PRINT [cm]
PWM B. MARK AVG.
Print a Setup report (see paragraph 4.1)
The Setup report shows
the firmware release
Rx
FW
- rel 1.00
= TG2480H
= rel.1.00
= <code>
= <code>
= 23.57
= 24
= 0
= 100
= 160
= 50%
3
Customer Service Department:
support@custom.it
(worldwide)
support@customamerica.com
(specific for North/South American customers)
Send an e-mail to the Technical Service,
with the data collected
or
105