Sharp MX-C250F Technical Handy Manual
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Sharp MX-C250F Technical Handy Manual

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See also: Service Manual , Installation Manual
Technical Handy Guide
AUGUST 2015
5/08/2015
CONTENT
2
5
7
8
11
14
17
19
21
29
32
36
38
MX-C250F
MX-C300W
MX-C301W
40
42
43
45
47
48
54
57
59
60
63
64
65

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Summary of Contents for Sharp MX-C250F

  • Page 1: Table Of Contents

    MX-C250F MX-C300W MX-C301W Technical Handy Guide AUGUST 2015 CONTENT Product Specification Watermark Update Product Options EEPROM Handling Procedure Consumables HDD Replacement Procedure Initial Setup SD Card Replacement Procedure Colour Calibration Firmware & Print Driver Revision Maintenance Test Simulation Updated Operating System Support...

  • Page 2: Product Specification

    PRODUCT SPECIFICATION SHARP MX-C250F MX-C300W MX-C301W GENERAL SPECIFICATION: Type: Desktop Original Paper Size: Max. A4 Tray: A4R – A5R, 8.5 x 11R – 5.5 x 8.5R, Printed paper Size: Bypass: A4R – A6R, 8.5 x 14 – 5.5 x 8.5R, Envelope, Custom...
  • Page 3 PRODUCT SPECIFICATION SHARP MX-C250F MX-C300W MX-C301W DOCUMENT FILING: 20GB (Quick Folder) + Capacity: 100GB (Main/Custom Folder) Max. 10,000 pages or Quick Folder: 1000 files. Max. 20,000 pages or Main & Custom Folder: 3000 files 1000 User Registrations: Preview Thumbnails: Supported PRINTER SPECIFICATION: Print Speed (Max.):...
  • Page 4 PRODUCT SPECIFICATION SHARP MX-C250F MX-C300W MX-C301W WIRELESS LAN: Requirement: Compliant Regulation: IEEE802.11n/g/b Infrastructure mode, Access Mode: Software AP mode (Adhoc). Security: WEP, WPA Personal, WPA2 Personal IEEE802.11n max 150M bps Center frequency/ Channel: IEEE802.11 n/g/b: 2.4 GHz / 1-13ch IEEE802.11g max. 54M bps Transmission Rate: IEEE802.11b max 11 M bps...

  • Page 5: Product Options

    PRODUCT OPTIONS SHARP MX-PF10 MX-AMX1 Barcode Font Application Integration Module MX-PUX1 MX-AMX2 XPS Expansion Application Communication Module MX-FWX1 MX-AMX3 External Account Module Internet Fax Kit MX-C301W MX-C300W MX-C250F MX-CS11 Paper Feed Unit...
  • Page 6 Sharpdesk Additional license kit (10 licenses) MX-US50 Sharpdesk Additional license kit (50 licenses) MX-USA0 Sharpdesk Additional license kit (100 licenses) MX-UN01A Sharp OSA-Network Scanner Tool (1 license) MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses) MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) Requires MX-AMX2...

  • Page 7: Consumables

    Notes:  Toner starter pack is supplied with MX-C250F/300W/301W – Approx. CMYK life (A4 @ 5%) = 1k.  CMYK Developer Cartridge is also supplied/preinstalled with MX-C250F/300W/301W. * The consumable life is specified by 575K rotations therefore, the page count life indicated above is for...

  • Page 8: Initial Setup

    INITIAL SETUP SHARP TONER INSTALLATION & REPLENISHMENT Developer setup has been executed during machine production therefore, it is not necessary to execute Sim25-02 after unpacking the machine. Remove Protective Caps from Developer Units (x4). (Please retain the Caps as they are used for transporting).
  • Page 9 INITIAL SETUP SHARP HALF TONE COLOUR CALIBRATION Sim 46-24 Colour Balance Adjustment/Calibration [MX-C250/300 only]. Sim 46-74 Colour Balance Adjustment/Calibration [MX-C301W only]. COPY IMAGE QUALITY Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void. If NG, perform the following adjustments as required:- Sim 46-01 Copy Density Adjust.
  • Page 10 INITIAL SETUP SHARP MFP DATA BACKUP Sim 22-06 Data Simulation Print. Device Clone & Storage Backup. Sim 56-01 Backup EEPROM Data to HDD [MX-C301W only].

  • Page 11: Colour Calibration

    COLOUR CALIBRATION SHARP MX-C250F, MX-C300W Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality. Manual Colour Calibration [COPY MODE] HIGH DENSITY PROCESS CONTROL: [Execute] Sim 44-06...
  • Page 12 COLOUR CALIBRATION SHARP MX-C301W Automatic Colour Calibration - FACTORY MODE Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality. DEFAULT COLOUR BALANCE SETTING: Sim 63-11 [for Engine]...
  • Page 13 COLOUR CALIBRATION SHARP PRINTER DENSITY CHECK: Sim 64-05 [PCL Printer] Sim 64-06 [PS Printer] SERVICE COLOUR TARGET SETTING: Sim 63-07 [for Engine] Sim 67-27 [for Printer] Scan Test Pattern to Register Custom Service Target DEFAULT SETTING (Service Mode): To return machine to “Standard” setting:-...

  • Page 14: Maintenance

    Maintenance [All] & [Colour] Counters have reached the specified limits Starting Powder: The following starting powder should already be applied to the relevant consumable unit for maintenance:- Starting Powder OPC Drum Primary Transfer Belt MX-C250F UKOG-0312FCZZ CKOG-0345DS51 MX-C300W [Stearic Acid] [Yellow Toner] MX-C301W Note: The Yellow Toner used for Start Powder (Primary Transfer Belt only) is the same as MX-31GTYA.
  • Page 15 MAINTENANCE SHARP MAINTENANCE SCHEDULE MX-C250F Description MX-C300W MX-C301W Every Every Process Section – COLOUR: (When the Colour maintenance counter has reached the life specified). Replace Cyan, Magenta & Yellow Drum Cartridges (MX-C30DR x 3) Replace C, M, Y Developer Cartridges:- MX-C30GVC (Cyan), MX-C30GVM (Magenta), MX-C30GVY (Yellow) Check/Replace the Waste Toner Container (MX-C30HB).
  • Page 16 MAINTENANCE SHARP MX-C250F Description MX-C300W MX-C301W In addition to Total/Colour maintenance if indicated:- Paper Feed & Transport: Check/Clean Paper Dust Removal Unit. Check/Clean all Paper Path Sensors (including Duplex unit). Check/Clean/Replace ALL PF Rollers (check tray counter using Sim 22-09).
  • Page 17 OPERATING SYSTEM SUPPORT SHARP WINDOWS OS WINDOWS SERVER APPLE OSX MX-C250F 10.4 to 8, 8.1 7, Vista 2008(R2) 2012 2012R2 MX-C300W 10.10.x 10.9.x 32/64 32/64 32/64 32/64 PRINTER DRIVER: SPLC [GDI]         PCL6...

  • Page 18: Operating System Support 17 Updated

    OPERATING SYSTEM SUPPORT SHARP MX-C301W WINDOWS OS WINDOWS SERVER APPLE OSX MX-C301W 10.4 to 8, 8.1 7, Vista 2008(R2) 2012 2012R2 10.10.x 10.9.x 32/64 32/64 32/64 32/64 PRINTER DRIVER: SPLC [GDI]         PCL6...

  • Page 19: Electrical

    ELECTRICAL SHARP High Voltage Settings The adjustment value of each colour mode is specified on the information label attached to the High Voltage Power PWB. Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values specified, especially after U2 trouble:- DV BIAS VOLTAGE –...
  • Page 20 ELECTRICAL SHARP TRANSFER VOLTAGE – SIMULATION 08-06 Adjustment Default Item/Display Content range value T1 LO CL K Low speed mode 0 to 255 Middle speed T1 MI CL K 0 to 255 mode T1 LO CL CMY Low speed mode...

  • Page 21: Wireless Lan Setup 21 New

    WIRELESS LAN SETUP SHARP For MX-C300W & MX-C301W series only, two connection methods are available for the standard Wireless LAN:- Infrastructure Mode: Infrastructure mode allows for wireless communication between two client devices via a host (access point). The MFP connects to an access point to obtain an IP address.
  • Page 22 WIRELESS LAN SETUP SHARP MXC300W - Configuring Wireless LAN: Before configuring the MXC300W onto a customer network using Infrastructure Mode only, the following information from the customer’s network will be required:- SSID [Name of Wireless network]. Security Type [WEP, WPA, WPA2 etc].
  • Page 23 WIRELESS LAN SETUP SHARP 5. Under the connection type menu, select the preferred Wireless connection type (Wired, Wireless (Infrastructure Mode) or Wired+Wireless AP (Access Point). Network_______________________ Connection Type Wired Settings Wireless (Infrastructure) Wireless (Access Point) 6. When prompted, power cycle the MFP device:-...
  • Page 24 WIRELESS LAN SETUP SHARP MXC300W Wireless Settings:- Name Infrastructure Mode Setting Access Point (Ad-Hoc) Mode Setting Enter the SSID of the access point of Enter the SSID to connect from client devices. SSID: the MFP. Security Select the security type that is set for...
  • Page 25 WIRELESS LAN SETUP SHARP MXC301W - Configuring Wireless LAN: Before configuring the MFP device onto a customer network (using Infrastructure Mode), the following information from the customer’s network will be required:- SSID [Name of Wireless network]. Security Type [WEP, WPA, WPA2 etc].
  • Page 26 WIRELESS LAN SETUP SHARP 4. Reopen the Systems Settings menu and enter the Network Settings – Wireless Settings menu:- Note: Administrator login will be required. 5. The current Wireless Settings will be displayed – Scroll to the bottom of the Wireless Settings...
  • Page 27 WIRELESS LAN SETUP SHARP MX-C301W Wireless Settings:- Name Infrastructure Mode Setting Access Point (Ad-Hoc) Mode Setting Enter the SSID of the access point of the Enter the SSID to connect from client SSID: MFP. devices. Security Select the security type that is set for the...
  • Page 28 WIRELESS LAN SETUP SHARP 6. Once the Wireless LAN adaptor is configured and enabled, a Wireless LAN connection status icon will appear on the lower screen system bar (as shown):- Wireless LAN Status Indication:- Currently Access Point Access Point Connected...

  • Page 29: Mx-C250/300 Firmware Upgrade

    MX-C250F/300W FIRMWARE UPGRADE SHARP MX-C250F, MX-C300W ONLY [USB MEMORY DEVICE]: 1. Using a PC, copy the MX-C250/300 series firmware (*.sfu) onto the root directory of a USB memory device (as indicated below):- 2. Power ON the MX-C250/300 series machine. 3. Insert the USB memory device containing the firmware file into the front USB Port.
  • Page 30 MX-C250F/300W FIRMWARE UPGRADE SHARP 7. The machine will now restart automatically. Caution: DO NOT REMOVE THE USB MEMORY DEVICE. 8. Once the machine enters DOWNLOAD MODE, the display of the machine will change and a progress indication will then be displayed:-...
  • Page 31 MX-C250F/300W FIRMWARE UPGRADE SHARP 9. When Processing Finished is displayed on the operation panel, the firmware upgrade procedure is complete 10. Power OFF the MX-C250/300 series and remove the USB memory device from the machine, before powering back ON. Firmware update is complete.

  • Page 32: Mx-C301W Firmware Upgrade

    MX-C301W FIRMWARE UPGRADE SHARP MX-C301W ONLY [USB MEMORY DEVICE]: 1. Insert a USB memory device containing the firmware file into the main USB Port. 2. Enter Simulation 49-01. Note: “If no USB device is detected, an error message will be displayed.
  • Page 33 MX-C301W FIRMWARE UPGRADE SHARP 6. Firmware update progress (and remaining time) should now be displayed:- 7. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.
  • Page 34 MX-C301W FIRMWARE UPGRADE SHARP MX-C301W ONLY – NETWORK [WEB PAGE] 1. Open a web browser and enter the following URL :- http://ipaddress/service_login.html or http://ipaddress/service_account.html Example: http://192.168.0.131/service_login.html Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):- 2.
  • Page 35 MX-C301W FIRMWARE UPGRADE SHARP 4. Click Browse to navigate to the location of the updated firmware file and select Open:- 5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

  • Page 36: Mx-C301W Firmware Recovery

    MX-C301W FIRMWARE RECOVERY SHARP MX-C301W ONLY: In the event of a power failure during a firmware update, the device may fail to “reboot” because of corrupted firmware. Using the CN Update procedure described below, this function is used to update/recover the firmware by transferring data to the MFP PWB, SCU PWB, PCU PWB, FAX PWB, and various options by means of a USB memory.
  • Page 37 MX-C301W FIRMWARE RECOVERY SHARP 3. Install the USB Memory containing the required MX-C301W series firmware into the USB slot:- 4. Power ON the MFP device - the boot menu should appear after approx 10 seconds, followed by Version Check information:-.

  • Page 38: E-Manual Update

    E-MANUAL UPDATE SHARP MX-C301W ONLY: 1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown). Caution: When copying the E-Manual firmware/directories onto the USB drive, do not change the folder hierarchy or files.
  • Page 39 E-MANUAL UPDATE SHARP 4. The current and updated version should then be displayed:- 5. Press Execute to commence upgrade. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode:-...

  • Page 40: Watermark Update

    WATERMARK UPDATE SHARP MX-C301W ONLY: 1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:- Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files.
  • Page 41 WATERMARK UPDATE SHARP 5. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode. Watermark Update is complete.

  • Page 42: Eeprom Handling Procedure

    EEPROM HANDLING PROCEDURE SHARP WARNING: Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the following procedure:- 1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may become corrupted due to static charge.

  • Page 43: Hdd Replacement Procedure

    HDD REPLACEMENT PROCEDURE SHARP Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the replacement HDD.
  • Page 44 HDD REPLACEMENT PROCEDURE SHARP HDD Replacement Procedure 1. Back up the HDD storage data before replacement:-  Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.

  • Page 45: Sd Card Replacement Procedure

    SD CARD REPLACEMENT PROCEDURE SHARP Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to replacing).
  • Page 46 SD CARD REPLACEMENT PROCEDURE SHARP Replacement Procedure: When replacing the SD card, be sure to use the specified SD card supplied as a service part only. The firmware required for booting the MFP device must be included on the SD card that is used in this machine - Commercially available SD cards do not have this firmware data.

  • Page 47: Firmware & Print Driver Revision

    03.04.02.14 [WHQL] 03.04.02.14 [WHQL] 03.04.02.14 [WHQL] 03.04.02.14 [WHQL] 1.6.0.9 [WHQL] 1.6.0.9 [WHQL] 3.8.1.4 3.8.1.4 [MX-C250/300] [MX-C250/300] PC-Fax 3.8.8.16 3.8.8.16 [MX-C301W] [MX-C301W] TWAIN 1.02.003.000 [WHQL] 1.02.003.000 [WHQL] For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

  • Page 48: Test Simulation 48 Updated

    TEST SIMULATION SHARP The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-C250/300/301W series Service Manual. Entry Code: Scanner Self Test Clear / Cancel Scanner operation test Trouble cancel (excluding U2/PF trouble).
  • Page 49 TEST SIMULATION SHARP Data Counter & Clear Device Configuration Jam/trouble counter clear User data delete pop up display Paper feed counter clear enable/disable [MX-C301W] Document feed & output counter clear Sensor Operation & Test Maintenance counter clear Developer counter clear...
  • Page 50 TEST SIMULATION SHARP Copy & Image Density Adjustment Copy & Image Density Adjustment Colour copy density adjustment Colour correction table setting [MX-C301W] B/W copy density adjustment Engine colour balance adjustment [MX-C301W] Colour scanner density adjustment B/W scanner density adjustment Magnification & Motor Adjustment...
  • Page 51 TEST SIMULATION SHARP MFP Data Setting MFP Data Import & Export Scanner soft switch setting Transfer data execute (MFP/SD Card/SRAM Controller soft switch setting:- & EEPROM) [MX-C301W] SW1-5 Auto clear function before copy Export/Import EEPROM/SD Card/HDD data job execution:- Document filing backup to USB...
  • Page 52 DTFM signal to send to line (Max level) 00001011 DTFM signal to send to line (Soft Sw level) SW25, Signal Sending Out Level [MX-C301W] [MX-C250F/300W]:- 1 to 5 Print various registration information 0(0dBm) - 26(-26dBm). Set the sound volume of the handset SW27-4,5 V.34 mode function...
  • Page 53 TEST SIMULATION SHARP Printer Settings & Adjustments Printer calibration data clear Printer screen gamma adjust. (PCL/PS) Engine maximum adjustment mode for printer Adjust low density section Threshold value setting for printing judgement of the black colour in B/W printing or selected colour...

  • Page 54: Trouble Codes

    TROUBLE CODES SHARP PCU ROM abnormality LSU BD(MY) detection error / LSU LD [MX-C301W] SCU ROM abnormality deform error (Y) [MX-C301W] Colour profile error LSU - PCU communication error [MX-C301W] Incompatible DSK Boot and program LSU-ASIC frequency abnormality. firmware version...
  • Page 55 TROUBLE CODES SHARP LSU thermistor trouble Thermistor open trouble (TH_US). K drum phase sensor trouble Compensation Thermistor open trouble CL drum phase sensor trouble (TH_UM_AD1 or TH_UM_CS) Temperature/humidity sensor trouble Toner supply operation trouble (K) Toner supply operation trouble (C)
  • Page 56 TROUBLE CODES SHARP Full wave signal error Communication trouble between main unit and vendor control [MX-C301W] Vendor machine error [MX-C301W] Personal counter not installed Communication trouble between the controller and OPU [MX-C250/300] Battery trouble. OPU communication trouble (parity) [MX-C250/300] OPU communication trouble (overrun)

  • Page 57: Sensor Location

    SENSOR LOCATION SHARP MAIN UNIT: Signal Name Name Function/Operation POD1 Fusing paper exit detector Detects paper pass in the fusing section. TFD2 Paper exit full detector Detects paper full in the paper exit tray. MHPS Scanner home position sensor Detects the scanner home position.
  • Page 58 SENSOR LOCATION SHARP Signal Name Name Function/Operation Detects toner supply from the toner cartridge. TCS_K Toner sensor (K) Detects the toner density (K). DHPD_K OPC drum rotation sensor (K) Detects rotation and the phase of the OPC drum (K). DHPD_CL OPC drum rotation sensor (CL) Detects rotation and the phase of the OPC drum (CL).

  • Page 59: Jam Cause Codes

    JAM CAUSE CODES SHARP MAIN UNIT Code Description Code Description C2PPD remaining JAM PPD2 remaining JAM C2PPD_ST PPD2_SM (Cassette2 feed paper) (Manual feed tray feed paper) DRUM POD1_N Drum lock detection POD1 not-reached JAM POD1 not-reached JAM FUSER POD1_NA Fuser winding detection...

  • Page 60: Repair Hints

    Advice Is it possible setup Inbound Routing MX-C250/300 series only supports Network Folder using Email destination addresses? destinations when configuring Inbound Routing. MX-C250F Upgrade the MFP Firmware to Special ROM version MX-C300W 02.05.E1.f0 Can the Ethernet speed of the After reboot, Log in using Admin Mode via the Web page.
  • Page 61 FAX resolution setting to 200x200dpi, 400x400dpi or image and sending result is incorrect 600x600dpi. Upgrade the MFP firmware version to 02.05.E1.00 (or MX-C250F Unable to set A4/Letter Auto Change higher). Then via the webpage, go to Device Setup – MX-C300W Function Administrator Settings and enable A4/Letter Auto Change.
  • Page 62 Sharpdesk Mobile Hostname: m.outlook.com v2.0 Port Number: 993 SSL: ON Which additional options are required None. for full functionality when using For MX-C250F only, a wireless access point is required as Sharpdesk Mobile? only MX-C300W & MX-C301W have inbuilt WiFi.

  • Page 63: Technical Bulletin Index

    New part registration - Delivery auxiliary guide. MX-C250/300 COP2098 Open SSL vulnerability - Firmware release for field support MX-C250/300 COP2087 Sharp Remote Device Manager [SRDM] v1.4 MX-C250/300 COP2066 Fusing pressure release lever setup as a service part MX-C250/300 COP2065 Fax cannot be sent to some numbers due to incorrect busy tone MX-C250/300 detection.

  • Page 64: Document Reference

    Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices.

  • Page 65: Notes

    NOTES SHARP...

This manual is also suitable for:

Mx-c300wMx-c301w

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