Table of Contents
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CDM4300R/CDM4900R/CDM5500R
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS16466/VS16467/VS16468
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Table of Contents
Troubleshooting
Related Manuals for ViewSonic CDM4300R
Summary of Contents for ViewSonic CDM4300R
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Page 1: User Guide
Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website. - Page 2 Thank you for choosing ViewSonic With over 25 years as a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
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Page 3: Compliance Information
Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. - Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
- Page 5 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.
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Page 6: Recommended Use
CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •... -
Page 7: Table Of Contents
3.1.1. Using HDMI video input ..9 3.2. Connecting a PC ......9 9. Technical Specifications ....35 3.2.1. Using VGA input ....9 9.1. CDM4300R ........35 3.2.2. Using DVI input ....10 9.2. CDM4900R ........37 3.2.3. Using HDMI input ....10 9.3. -
Page 8: Copyright Information
Serial Number: Purchase Date: Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/... -
Page 9: Unpacking And Installation
Unpacking and Installation 1.1. Unpacking • This product is packed in a carton, together with the standard accessories. • Any other optional accessories will be packed separately. • Due to the size and weight of this display it is recommended for two people to move it. •... -
Page 10: Installing And Removing Table Stands (Optional)
1.4. Installing and Removing Table Stands (optional) Step 1- Put on the table Lay a protective sheet on the table, whick was wrapped arround the display when it was packaged, beneach the screen surface so as not to scratch the screen face. Step 2- Fix the tube to the display (by using M6xL41 screws) Please refer to the following drawing to know the position of screws. -
Page 11: Mounting On A Wall
4. For the wall-mounting kit, use mounting screws and tighten them securely: Mounting Screws Model VESA Size (mm) (X=Thickness of wall-mount plate) CDM4300R 400 × 400 M6 × (10 + X) CDM4900R 400 × 400 M6 × (10 + X) CDM5500R 400 ×... -
Page 12: Mounting In Portrait Position
1.6. Mounting in Portrait Position This display can be installed in portrait position. 1. Remove the table stand, if attached. 2. Rotate 90 degrees clockwise. 1.7. Using of Remote sensor and power indicator 1. Push down the lens to have better remote control performance and easy to observe the light information of power status.. -
Page 13: Parts And Functions
Parts and Functions 2.1. Control Panel [ ] button [[MENU] button Use this button to turn the display on or put the Press to access the OSD menu. display to standby. Remote control sensor and power status [MUTE] button indicator Switch the audio mute ON/OFF. -
Page 14: Input/Output Terminals
2.2. Input/Output Terminals AC IN AUDIO OUT (3.5mm) AC power input. Audio signal output to connect your external AV device. MAIN POWER SWITCH USB-B Main power on/off switch. Service port. HDMI 1 IN / HDMI 2 IN USB PORT/USB power supply (5V2A) HDMI video/audio input. -
Page 15: Remote Control
2.3. Remote Control NOTE: This button is functional for VGA input only. [ ] button 2.3.1. General functions Press to move the se tion down in OSD menu. ] MUTE button Press to turn the mute function on/off. COLOR buttons Choose tasks or options.(for Media Input only). -
Page 16: Inserting Batteries In The Remote Control
2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment. -
Page 17: Connecting External Equipment
Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using HDMI video input DVD / VCR / VCD HDMI OUT [HDMI IN] 3.2. Connecting a PC 3.2.1. Using VGA input VGA OUT D-Sub 15 pin [DVI IN] AUDIO OUT [VGA AUDIO IN]... -
Page 18: Using Dvi Input
3.2.2. Using DVI input DVI OUT [DVI IN] AUDIO OUT [VGA AUDIO IN] 3.2.3. Using HDMI input HDMI OUT [HDMI IN]... -
Page 19: Using Displayport Input
3.2.4. Using DisplayPort input [DisplayPort IN] DisplayPort OUT 3.3. Connecting Audio Equipment 3.3.1. Connecting an external audio device AUDIO IN STEREO AMPLIFIER... -
Page 20: Connecting Multiple Displays In A Daisy-Chain Configuration
3.4. Connecting Multiple Displays in a Daisy-chain Configuration You can interconnect multiple displays to create a daisy-chain configuration for applications such as a video wall. 3.4.1. Display control connection Connect the [RS232C OUT] connector of DISPLAY 1 to the [RS232C IN] connector of DISPLAY 2. DISPLAY 1 DISPLAY 2 [RS-232C]... -
Page 21: Ir Connection
3.5. IR connection DISPLAY 1 DISPLAY 2 External IR Receiver [IR IN] [IR OUT] [IR IN] [IR OUT] NOTE: This display’s remote control sensor will stop working if the [IR IN] is connected. 3.6. IR Pass-through Connection [IR OUT] DISPLAY DVD / VCR / VCD [IR IN] (DVD / VCR / VCD) -
Page 22: Operation
Operation 4.3. Media Player You can publish videos, photos, music and widget NOTE: The control button described in this section to play from Signage Manager Software. is mainly on the remote control unless specified otherwise. 4.3.1. Base settings in Display 4.1. - Page 23 6. And then you can export to player or USB 3. Select Orientation, Empty templates and Pre- designed templates and press to next step. • Export to Player (Display) 4. Press {Edit schedule} button to add schedule • Select player and press OK schedule} button to set playlist 5.
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Page 24: Web Browser
4.4. Web Browser 2. Press “Option” then left side will pop up a list Import : Import url list file You can save the web link and easy to browse the Export : Export url list file web site. Delete all : Delete all url record on right side Browser page has one item: {Settings}. -
Page 25: Pdf Reader
4.5. PDF Reader B. Export You can play PDF file on your display from internal, USB or SD card. This page has three items: {Play}, {Compose} and {Settings}. • {Play} : select playlist to play. • {Compose}: edit playlist. • {Settings}: setting play properties. -
Page 26: Custom
A. If an empty playlist is chosen, the app will guide Select “Sort” in the slidebar, you can change the order of files one by one. you to select the media source. All media files should be placed in /viewsonic/ of root directory. For example, •... -
Page 27: Setting (Admin Mode)
3. Press Select App to show the APK list. 4.7. Setting (Admin mode) Press Menu 1 9 9 8 on remote control to enter admin mode. 4. Select Enplug Display and press Save. 4.7.1. Wi-Fi Via Enable/Disable to control Wi-Fi On/Off. After Enable, the screen will list all available WiFi AP. -
Page 28: Signage Display
Time Zone manually. Note: Add new NTP server to display current serverIP. 4.7.4. System Tools There are 3 functions: 1. Clear Storage: Clear all data in viewsonic folder. 2. Factory Reset: Reset all settings. 3. Import & Export: Import/Export PD settings. -
Page 29: Development Setting
OSD Menu 4.7.8. Development Setting The options are for Android development. An overall view of the On-Screen Display (OSD) structure is shown below. You can use it as a reference for further adjusting your display. 4.7.9. About This page will show 1. -
Page 30: Settings
5.1. Settings Overscan Change the display area of the image. 5.1.1. Picture menu ON: Set to display area about 95% OFF: Set to display area about 100% Picture Brightness Blue light filter Screen Contrast Audio Sharpness User can adjust the value from 100 to 0 when the Black level Color temperature value >... -
Page 31: Audio Menu
NOTE: Zoom mode setting is by input. If input in 5.1.3. Audio menu multi-windows, the setting will apply for windows with the same input. And the INFO OSD will show Picture Balance the latest setting. Screen Treble Audio Full Bass This mode restores the correct Volume proportions of pictures transmitted in 16:9... -
Page 32: Pip Menu
5.1.4. PIP menu HDMI1 HDMI2 DVI DisplayPort VGA MediaPlayer Browser Custom Player HDMI1 HDMI2 Picture Sub mode DisplayPort Screen PIP size Small Audio PIP position Bottom-Right Media Player PIP change Action Browser Configuration 1 PIP source PDF Player Custom PIP audio Main (O: PIP function available, X: PIP function PIP reset... -
Page 33: Config2 Menu
Boot on Source 5.1.6. Config2 menu Choose to select source when boot up. Input: select input source when bootup. Configuration 2 OSD turn off Advanced option OSD H-position Playlist: select playlist index for Media player, OSD V-position Browser, PDF player. OSD transparency 0: no play list. -
Page 34: Advanced Menu
VOL} - Lock the remote control function of QR Code this display. Display QR code of Viewsonic website for more NOTE: To unlock IR control, press and hold the information. [Info] button on the remote control for more 6 (six) Configuration2 reset seconds. - Page 35 Frame comp. - Yes Tiling H monitor V monitor Position Frame comp. Enable Switch on delay Example: 2 x 2 screen matrix (4 displays) H monitors = 2 displays Frame comp.
- Page 36 Date and time Adjust the current date and time for the display’s internal clock. Date and time Auto Sync Year 2016 Month Hour Minute Daylight saving time Current data time 2016.01.01 07:15:25 Press [OK] to set clock 1.
- Page 37 Schedule Today 2015.01.07 22:35:22 □1 □2 Input □3 __:__ □4 ○MON ○TUE □5 ○WED ○THU ○FRI □6 ○SAT ○SUN ○Every week □7 Playlist Clear all Power-on schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn on. Power-off schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn off.
- Page 38 HDMI with One Wire CEC control. • {Off} - Disable CEC. • {On} - Enable CEC. Auto signal detection Choose to let the display detect and display available signal sources automatically. • {Off} - Once a signal is connected, it can only be selected manually. No signal, set the display to display the image automatically according to the search order of each option.
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Page 39: Usb Device Compatibility
USB device compatibility Type File Type Codec Ability Photo JPG, JPEG JFIF file format 1.02 Decode: Resolution 48X48 to 8176X8176 (1) Not Support Non-interleaved Scan (2) Software support SRGB JPEG (3) Software support Adobe RGB JPEG Resolution No Restriction Resolution No Restriction Resolution No Restriction Video DAT, MPG, VOB, TS... -
Page 40: Input Mode
Input mode PC Resolution: Active Resolution Standard Refresh Rate Pixel Rate Aspect Ratio Stand for Mode Resolution H Pixels V Lines 60 Hz 25.175 MHz 72 Hz 31.5 MHz Video Graphic Array 75 Hz 31.5 MHz Wide Video Graphic WVGA 70 Hz 33.75 MHz 16:9... -
Page 41: Cleaning And Troubleshooting
Cleaning and Troubleshooting 8.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. -
Page 42: Troubleshooting
8.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on. -
Page 43: Technical Specifications
Technical Specifications 9.1. CDM4300R Display: Item Specifications Screen Size (Active Area) 42.51” LCD (107.987 cm) Aspect Ratio 16:9 Number of Pixels 1920 (H) × 1080 (V) Pixel Pitch 0.4902 (H) × 0.4902 (V) [mm] Displayable Colors 16.7 Million colors Brightness 450 cd/m²... - Page 44 Environmental Condition: Item Specifications Operational 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) Temperature Storage -20 ~ 60°C Operational 20~80% (without condensation) Storage 10~90% (without condensation) Humidity “90-3.5x(Temp-40[°C])” % regarding over 40 °C Operational 0 ~ 2,000 m Altitude Storage 0 ~ 5,000 m...
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Page 45: Cdm4900R
9.2. CDM4900R Display: Item Specifications Screen Size (Active Area) 48.5” LCD (123.2 cm) Aspect Ratio 16:9 Number of Pixels 1920 (H) × 1080 (V) Pixel Pitch 0.55926 (H) × 0.55926 (V) [mm] Displayable Colors 16.7 Million colors Brightness 450 cd/m² Contrast Ratio (Typical) 1100:1 Viewing Angle... - Page 46 Environmental Condition: Item Specifications Operational 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) Temperature Storage -20 ~ 60°C Operational 20~80% (without condensation) Storage 10~90% (without condensation) Humidity “90-3.5x(Temp-40[°C])” % regarding over 40 °C Operational 0 ~ 2,000 m Altitude Storage 0 ~ 5,000 m...
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Page 47: Cdm5500R
9.3. CDM5500R Display: Item Specifications Screen Size (Active Area) 54.64” LCD (139.7 cm) Aspect Ratio 16:9 Number of Pixels 1920 (H) × 1080 (V) Pixel Pitch 0.630 (H) × 0.630 (V) [mm] Displayable Colors 16.7 Million colors Brightness 450 cd/m² Contrast Ratio (Typical) 1100:1 Viewing Angle... - Page 48 Environmental Condition: Item Specifications Operational 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) Temperature Storage -20 ~ 60°C Operational 20~80% (without condensation) Storage 10~90% (without condensation) Humidity “90-3.5x(Temp-40[°C])” % regarding over 40 °C Operational 0 ~ 2,000 m Altitude Storage 0 ~ 5,000 m...
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Page 49: Rs232 Protocol
10. RS232 Protocol 10.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •... -
Page 50: Protocol
10.3. Protocol 10.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”. - Page 51 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...
- Page 52 Mute 000: OFF 001: ON (mute) Button Lock 000 : Unlock 001 : Lock Menu Lock > 000 : Unlock 001 : Lock Key Pad 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Disable: RCU has no...
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Page 53: Get-Function Listing
10.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”. - Page 54 Reply (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name...
- Page 55 Get function table: Get Function Length Command Command Value Range Comments Type Code (ASCII) Code (Hex) (Three ASCII bytes) Get-Contrast 000 ~ 100 Gets Contrast value Get-Brightness 000 ~ 100 Gets Brightness value Get-Sharpness 000 ~ 100 Gets Sharpness value Get-Color 000 ~ 100 Gets Color value...
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Page 56: Remote Control Pass-Through Mode
10.3.3. Remote Control Pass-through mode When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note, that in this mode the RCU shall have no effect on the TV/DS function. - Page 57 Code (HEX) RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT ■ (F1) GREEN ■...
- Page 58 NOTE: This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2.
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Page 59: Other Information
Latin America C= http://www.viewsonic.com/la/ www.viewsonic.com/la/ soporte@viewsonic.com (Mexico) soporte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Latin America C= http://www.viewsonic.com/la/ www.viewsonic.com/la/ soporte@viewsonic.com (Peru) soporte/servicio-tecnico Macau www.hk.viewsonic.com T= 853 2840 3687 service@hk.viewsonic.com... -
Page 60: Limited Warranty
If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components. - Page 61 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...
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Page 62: Mexico Limited Warranty
Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. - Page 63 Av Ferrocarril Sonora #3780 L-C 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Tel: 800-688-6688 (English); 866-323-8056 (Spanish); Col 20 de Noviembre Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...