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6-30 Troubleshooting
SAVING DR. WATSON DIAGNOSTIC INFORMATION
Dr. Watson collects diagnostic information related to application errors. The location to save the
information can be specified.
MEMORY DUMP
If an error occurs, the memory dump file should be saved to acquire important diagnosis
information.
If you saved the dump to a DAT tape, write down that it is saved as "NTBackup" or "ARCServe"
on the label. You can specify the location to save the diagnostic information. For more
information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 4 for
detail)".
IMPORTANT:
Consult with your sales agent before dumping the memory. Dumping
!
the memory while the server is in operation may affect the system
operation.
Restarting the system due to an error displaying a message indicating
!
insufficient virtual memory may result in dumping improper data.
PREPARING FOR MEMORY DUMPING
Memory dumping using the DUMP switch may disable restart of the server. If this should
happen, you must force the server to shut down. This forced shutdown, however, is not available
if "Enable" is selected for "Power Switch Inhibit" on the Security menu of the BIOS setup utility.
This setting disables POWER switch operation.
Follow the procedure below to change the setting to enable the forced shutdown and restart of
the server.
1.
Power on the server and start the BIOS setup utility, SETUP.
2.
Select "Disable" for "Power Switch Inhibit" in the Security menu.
3.
Save the configuration data and exit the SETUP.
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Table of Contents
Troubleshooting
