Troubleshooting - Dimplex CAS500 User Manual

Troubleshooting

Symptom Cause
The flame effect will Mains plug is not plugged in.
not start.
Low water level.
Low voltage connector not connected prop-
erly. (See Fig.10)
The flame effect is too Flame effect control knob is set too low.
low.
The Disc in the transducer might be dirty
Unpleasant smell Dirty or stale water.
when unit is used.
Using unfiltered tap water.
The flame effect has Flame effect setting is too high.
too much smoke.
The product has This means that the product has run out of
stopped working and water
the LED's are blinking
twice
Product will not op- The product has no water
erate. LED's continu-
ously to blink twice
Product will not op- The product has an overflow of water
erate. LED's contin-
uously to blink once
every eight seconds
Product will not op- The product did not fill from minimum
erate. LED's contin- volume to maximum volume in the allotted
uously to blink four time. This is a safety precaution to alert the
times customer to a water supply fault
Corrective Action
Check plug is connected to wall socket cor-
rectly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted correct-
ly. (See Fig.10)
Increase level of flame by pressing
your remote or receiver
Clean the Disc with a soft brush. See 'Main-
tenance.' for a step by step procedure.
Clean the unit as described under mainte-
nance.
Use only filtered tap water.
Turn down the flame effect. Give the flame
generator some time to adjust to the new
setting.
Lift off the fuelbed and press the switch to the
off (0) position. Lift off the bottle, take it to a
tap and refill. Replace the bottle and press the
switch to the on (I) position. Press
the product back on.
For product that are connected to mains water
switch the product off. Check that there are no
leaks in the tubes check that the ball valve is
in the on position. Once the mains water has
been re-established turn back on the product
as mentioned above
Switch off the product. For products that use
the water bottle(s), refill the bottle(s). For
products connected to mains water check the
water supply at the inlet of the product
Switch off the product. For products that use
the water bottle(s), check the bottle lid and
ensure there is no damage to the spring or
seals. For products connected to mains wa-
ter, check all connections. If problem persists
turn the ball valve to the off position and con-
tact your Customer Support for assistance.
Switch off the product. For products that use
the water bottle(s), check the bottle lid and
ensure there is no damage to the spring or
seals. For products connected to mains wa-
ter, check all connections. Turn the ball valve
to the off position and check mesh filter,
located under the product at the water inlet,
by unscrewing the base of it to see that it is
not clogged with dirt and debris.
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to turn