HP ProBook 430 G1 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ProBook 430 G1
  6. Maintenance and service manual

HP ProBook 430 G1 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

HP ProBook 430 G1 Notebook PC
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP ProBook 430 G1

Summary of Contents for HP ProBook 430 G1

  • Page 1 HP ProBook 430 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Display - Windows models ......................6 Display - SLED models ......................8 Top ............................9 TouchPad ......................... 9 Lights (select models only) ..................10 Buttons and fingerprint reader (select models only) ............11 Keys ........................
  • Page 8 Drive handling ......................31 Grounding guidelines ......................32 Electrostatic discharge damage ................. 32 Packaging and transporting guidelines ............33 Workstation guidelines ................33 Equipment guidelines ................34 5 Removal and replacement procedures for Customer Self-Repair parts ......35 Component replacement procedures ..................35 Battery ........................
  • Page 9 BIOS management using system diagnostics ......... 78 Using f10 setup to update the BIOS ..........79 Determining the BIOS version ............. 79 Downloading a BIOS update ............80 BIOS Setup Menu ..................80 Main menu ................81 Security menu ................81 Diagnostics menu ..............
  • Page 10 9 Backup and recovery in Windows 7 ................98 Creating recovery media with HP Recovery Disc Creator ............99 Creating recovery media ..................99 Backing up your information ....................99 Performing a system recovery ....................100 Using the Windows recovery tools ................100 Using f11 recovery tools ..................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook 430 G1 Notebook PC Processors All processors soldered onto system board. Intel® Core™ i7-4500U, 1.80-GHz/3.0-GHz core turbo, 4-MB L3 cache/Intel HD Graphics 4400 Intel Core i5-4250U, 1.30-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 5000 Intel Core i5-4200U, 1.60-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD...
  • Page 12 Category Description Hard drives Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following hard drives: 500-GB, 7200-rpm ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm ● Supports the following solid-state drives (SSDs): 128-GB, SATA III ●...
  • Page 13 Category Description Supports “no WWAN” option Supports the following WWAN modules: HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module ● Integrated personal area network (PAN) options by way of WLAN/ Bluetooth® combo card: Bluetooth 4.0 only supported by combo card...
  • Page 14 Category Description Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 Windows 8 Professional 64-bit Windows 8 Multi-language (ML) 64-bit Windows 8 Emerging Markets (EM) 64-bit Windows 8 Chinese Markets (CH) 64-bit Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available with WWAN) FreeDOS Windows 8 Professional 64-bit with Office 2010 Professional Restore Media:...
  • Page 15 Category Description WLAN module WWAN module, SIM Keyboard...

  • Page 16: External Component Identification

    External component identification Display - Windows models Component Description WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
  • Page 17 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 18: Display - Sled Models

    Display - SLED models Component Description WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on.

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights (Select Models Only)

    Lights (select models only) Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows 8) ● or Suspend state (SLED). NOTE: The elapsed time between blinks is longer than on previous models. Off: The computer is off (Windows 8) or in Hibernation ●...

  • Page 21: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on the ● computer. (Windows 8) When the computer is in the Sleep state, ● press the button briefly to exit Sleep. (SLED) When the computer is in the Suspend state, press ●...

  • Page 22: Keys

    Component Description Wireless button (select models only) Turns the wireless feature on or off but does not establish a wireless connection. NOTE: (SLED) A wireless connection may be established if one has been previously configured. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.

  • Page 23: Front

    Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. Media Card Reader Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital (SD).

  • Page 24: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 26: Bottom

    HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. SIM slot (Windows 8 models only) Supports a wireless subscriber identity module (SIM).

  • Page 27: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Warranty period (1). This number describes the duration (in years) of the warranty period for the ●...

  • Page 28: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Chapter 2 External component identification...

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 30 Item Description Spare part number Display panel, 33.8-cm (13.3-inch) HD, anti-glare For use in models without WWAN 727758-001 For use in models with WWAN 731997-001 Keyboard (includes cable) 727765-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Hard drive 500-GB, 5400-rpm...
  • Page 31 8-GB 693374-001 4-GB 691740-001 2-GB 691739-001 (15) WWAN modules HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 (16) WLAN module Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0...

  • Page 32: Display Components

    Display components Item Description Spare part number Display bezel 731994-001 Webcam module 721543-001 Display Hinge Kit (includes left and right hinges) 731996-001 Display rear cover (includes WLAN and WWAN antennas and transceivers) 731995-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 727757-001 Display (LVDS) cable Audio board cable RJ-45 network cable Power connector cable (DC-in) Cable Kit...

  • Page 34: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 500-GB, 5400-rpm 683802-001 500-GB, 7200-rpm 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.2) 731998-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; bracket illustrated) 727763-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description Spare part number Plastics/Rubber Kit (includes card reader insert, display bezel screw covers, and bottom screw 727762-001 covers) Cases HP Essential Top Load Case 679921-001 Professional slim, top load case 703888-001 HP Business Top Load Case 718550-001 Mice...

  • Page 36: Sequential Part Number Listing

    Power cord for use in India 674318-001 Mouse, HP USB laser 675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 679921-001 HP Essential Top Load Case 683802-001 500-GB, 5400-rpm hard drive, 7 mm 684248-001 RTC battery 690019-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter...
  • Page 37 45-W AC adapter 703267-001 320-GB, 7200-rpm hard drive, 7 mm 703888-001 Professional slim, top load case 704031-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 708459-001 4-cell, 44WHr, 3.0 Ah Li-ion battery 709848-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 710418-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter WLAN card 717381-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0...
  • Page 38 Spare part Description number flag 727765-071 Keyboard for use in Spain 727765-081 Keyboard for use in Denmark 727765-091 Keyboard for use in Norway 727765-131 Keyboard for use in Portugal 727765-141 Keyboard for use in Turkey 727765-151 Keyboard for use in Greece 727765-161 Keyboard for use in Latin America 727765-171...
  • Page 39 Spare part Description number flag 727769-001 System board for use in models without Windows 8 and an Intel Core i3-4010U processor (includes replacement thermal material) 727769-501 System board for use in models with Windows 8 Standard and an Intel Core i3-4010U processor (includes replacement thermal material) 727769-601 System board for use in models with Windows 8 Professional and an Intel Core i3-4010U processor...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...
  • Page 46 Remove the battery: Position the computer upside-down on a flat surface. Slide the battery release latches (1) at the same time to release the battery. Remove the battery (2) from the computer. Install the battery by inserting it into the battery bay until you hear a click. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 727765-xx1 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 With the keyboard toward you, press down on the keyboard while sliding the keyboard toward the palm rest releasing it from the retention clips. Lift the top of the keyboard at an angle, and then pull the keyboard up to remove it from the palm rest.
  • Page 49 Disconnect the keyboard cable by pulling the ribbon cable (2) out of the ZIF connector and then lift the keyboard (3) up and out of the computer. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 50: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 500-GB, 5400-rpm hard drive 683802-001 500-GB, 7200-rpm hard drive 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.2) 731998-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 727763-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 51 Loosen and remove the 4 Phillips PM2.5×6.0 hard drive retaining plate screws. Lift the top edge of the hard drive retaining plate (1) up, and then pull the retaining plate (2) up at an angle to remove it from the computer. Pull the hard drive tab (1) toward the edge of the computer to disconnect the hard drive.
  • Page 52 Lift the hard drive (2) up at an angle, and then pull the hard drive (3) out of the hard drive bay. If you need to remove the hard drive cover from the hard drive, remove the 4 Phillips PM2.5×4.0 screws (1) that secure the cover to the hard drive, and the lift the hard drive from the cover (2).

  • Page 53: Service Door

    Service door Description Spare part number Service door 727756-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 54: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled.

  • Page 55: Memory Modules

    Memory modules Description Spare part number 2-GB memory module (PC3L-12800, 1600-MHz, DDR3) 691739-001 4-GB memory module (PC3L-12800, 1600-MHz, DDR3) 691740-001 8-GB memory module (PC3L-12800, 1600-MHz, DDR3) 693374-001 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Wwan Module

    M.2 SSD and WWAN devices share the same connector; therefore, you cannot install both devices at the same time. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 57 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Figure 5-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001...
  • Page 59 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 61 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 35). Remove the following components: Service door (see Service door on page 43).
  • Page 62 Remove the 10 Torx T8M2.5×5.0 screws that secure the top cover to the computer. Disconnect the audio board cable from the system board. Position the computer upright with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Remove the 7 Torx T8M2.5×5.0 screws that secure the top cover to the computer. Disconnect the following cables from the system board: (1) Power button cable (2) Touchpad board cable (3) Function board cable Component replacement procedures...
  • Page 64 Pry up on the top of the top cover (start near the hard drive) to disengage it from the computer, and then remove the top cover from the computer. Reverse this procedure to install the top cover. Use the following illustration to determine proper routing of top cover cables. (1): Function board cable (2): Fingerprint reader board cable (3): Touchpad board cable...

  • Page 65: Rtc Battery

    RTC battery Description Spare part number RTC battery 684248-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Fingerprint Reader Board

    Fingerprint reader board NOTE: All fingerprint reader assembly spare part kits include cable, bracket, grommet, and screw) Description Spare part number Fingerprint reader board (includes cable, bracket, grommet, and screw) 727764-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer.
  • Page 67 Remove the reader board and cable assembly from the top cover (5). Reverse this procedure to install the fingerprint reader board. Component replacement procedures...

  • Page 68: Audio Board

    Audio board Description Spare part number Audio board 727759-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Function Board

    Function board Description Spare part number Function board 727768-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 727760-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Lift the side of board up at an angle (3), slide the board out from under the tab, and remove the board from the top cover (4). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 72: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 727761-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Lift up the right side of each speaker (3), and then pull the speakers toward the right (4) to remove the speaker tab out from under the holder in the enclosure to remove the speakers from the computer. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 74: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables. Description Spare part number Display assembly for use in models without WWAN 727758-001 Display assembly for use in models with WWAN 731997-001 Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 75 Remove the WLAN and WWAN antennas (1) from the routing path (2) on the bottom of the computer. Pull the antennas through the hole that leads to the top of the computer. Position the computer upright and open the computer as far as possible. Disconnect the display cable (1) from the system board and remove the cable from the routing path in the base enclosure (2).
  • Page 76 Lift the bracket (2) up and out of the base enclosure. Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the display to the computer. Lift the display assembly straight up and remove it (2). CAUTION: When reinstalling the display assembly, be sure that the wireless antenna cables are routed and arranged properly.
  • Page 77 Flex the top (4) of the bezel, the inside edges of the left and right sides (5), and then the bottom (6) of the bezel until it disengages from the display enclosure. Remove the display bezel (7). The bezel is available using spare part number 731994-001. Screw covers are available in the Rubber/Plastics Kit, spare part number 727762-001.
  • Page 78 If you need to remove the display panel, remove the 6 Phillips PM1.5×3.0 screws (1) that secure the display panel to the display enclosure, and then rotate the top of the panel up to remove it (2). If you need to remove the display panel/webcam cable, disconnect the cable by lifting the tape (1) that covers the connector, lifting the cable lock (2), and then disconnecting the cable from the panel (3).
  • Page 79 If it is necessary to replace the display hinges, remove the 6 Phillips PM2.5×3.0 screws (1) that secure the display hinges to the display enclosure, and then lift the hinges from the enclosure (2). Display hinges are available using spare part number 731996-001. The display rear cover kit, spare part number 731995-001, includes WLAN and WWAN antennas and transceivers.

  • Page 80: Power Connector Cable

    Power connector cable The power connector cable is included in the Cable Kit, spare part number 727757-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in models with Intel Core i7 4500u processors: Non-Windows 8 models 727772-001 Windows 8 Standard models 727772-501 Windows 8 Professional models 727772-601 System board for use in models with Intel Core i5 4250u processors: Non-Windows 8 models...
  • Page 82 When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: SIM card (see SIM on page ● Memory module (see Memory modules on page ● WLAN module (see WLAN/Bluetooth combo card on page ●...
  • Page 83 Lift the right side of the system board up at an angle (2), and then lift the system board up and to the right to remove it (3). If you need to remove the security bracket from the computer, remove the Phillips PM2.0×3.0 screw (1) that secures the brakcet to the base enclosure, and then lift the bracket straight up and off the computer (2).

  • Page 84: Heat Sink

    Heat sink NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits contain replacement thermal material. Description Spare part number Heat sink 727766-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Lift the heat sink off the system board (6). NOTE: Thoroughly clean thermal material from the surface of the system board (1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 86: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 87: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the key and the keyboard arrow keys and then ●...

  • Page 88: Updating The Bios

    SoftPaqs Downloading to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: Download the SoftPaq from the HP website. Click Run, and then follow the on-screen instructions to update the BIOS.

  • Page 89: Using F10 Setup To Update The Bios

    Using f10 setup to update the BIOS Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive). Click Run, and then click Cancel at the Update/USB bootable dialog box.

  • Page 90: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 91: Main Menu

    Main menu Select To do this System information View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, ● memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility.
  • Page 92 Memory test—This test analyzes the physical condition of the memory modules. If it reports an ● error, replace the memory modules immediately. Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact support to report the issue and purchase a replacement battery. You can view system information and error logs in the Advanced System Diagnostics window.

  • Page 93: Windows 8 – Computer Setup (Bios) And Advanced System Diagnostics

    Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Chapter 7 Computer Setup (BIOS) and Advanced System Diagnostics...

  • Page 95: Determining The Bios Version

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 96: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type e, and then click File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 97: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 98: Entering Multiboot Express Preferences

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...
  • Page 99 before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu. You can view system information and error logs or select languages in the System Diagnostics window. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 100: Sled – Computer Setup (Bios) And Advanced System Diagnostics

    SLED – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 101: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. SLED – Computer Setup (BIOS) and Advanced System Diagnostics...

  • Page 102: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 103: Using Advanced System Diagnostics

    Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 104: Computer Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 23.4 cm 9.19 in Width 32.6 cm 12.83 in Height 2.1 cm 0.83 in Weight (equipped with 1 SODIMM, SSD, WLAN module, 4- 1.5 kg 3.01 lbs cell battery, webcam) Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 105: Cm (13.3-In), Hd Display Specifications

    Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 106: Hard Drive Specifications

    Hard drive specifications 320-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm Width 70 mm 70 mm Weight 92 g 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms 3 ms Average 13 ms...

  • Page 107: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer.

  • Page 108: Backup And Recovery In Windows 7

    ● NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 109: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 110: Performing A System Recovery

    Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ● of your settings. The screen shot can be a time-saver if you have to reset your preferences. When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ●...

  • Page 111: Using F11 Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 102. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 112: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 113: Backup And Recovery In Windows 8

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 114: Performing A System Recovery

    106. Using the Windows recovery tools To recover information you previously backed up: Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP ▲ Support Assistant app. To recover your information using Automatic Repair, follow these steps:...

  • Page 115: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 116: Using Windows 8 Operating System Media (Purchased Separately)

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 117: Remove Everything And Reinstall Windows

    To start Refresh: From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Scroll the right-side choices down to display Refresh your PC without affecting your files.

  • Page 118: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 119: Backup And Recovery In Sled

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 120: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 121: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 122: Remove Everything And Reinstall Sled

    Once the system has booted, the Boot Options menu should appear. Using the arrow keys, select USB Disk On Key and press enter. NOTE: The description may vary from one USB key to another. Any entry other than Optical Disk Drive, Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key. Once the USB Recovery Disk On Key has been selected, press enter.

  • Page 123: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 124 Fingerprint Sensor; press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 125: Non-Volatile Memory Usage

    Code is updated when the writing data to this accessible) (keyboard, system BIOS is updated. memory and is available mouse, & on the HP website. battery Writing data to this management). ROM in an inappropriate manner can render the PC non- functional.
  • Page 126 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 127: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 128: Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 129: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 130 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 131: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 132 NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
  • Page 133 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 134 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 135 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 136 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 137: Index

    Index right TouchPad 9 display assembly AC adapter, spare part numbers Windows button 12 removal 64 25, 27 spare part numbers 64 AC adapter/battery light 15 display bezel cables, service considerations 31 advanced system diagnostics 81 removal 66 caps lock light, identifying 10 antennas spare part number 22, 29 case, basic carrying 25, 26...
  • Page 138 fn key, identifying 12 removal 37 num lock light 10 function board spare part numbers 20, 27, removal 59 operating system, product spare part number 20, 28, 59 keypad description 3 function keys, identifying 12 embedded numeric 13 optical drive keys precautions 31 esc 12...
  • Page 139 keyboard 3 serviceability, product description memory module 1 USB legacy support 76, 83, 90 microphone 2 setup utility USB ports, identifying 14, 15 mini 2 navigating and selecting 77, operating system 3 vents, identifying 14, 16 pointing devices 3 restoring factory settings 77, ports 3 power requirements 3 SUSE Linux 90...

Table of Contents