HP ProBook 430 G3 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ProBook 430 G3
  6. Maintenance and service manual

HP ProBook 430 G3 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

HP ProBook 430 G3 Notebook PC
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP ProBook 430 G3

Summary of Contents for HP ProBook 430 G3

  • Page 1 HP ProBook 430 G3 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader ..................12 Keys ..............................14 Bottom .................................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 32 Component replacement procedures ........................32 Battery ............................... 33 Service door ............................34 Hard drive ............................35 Memory modules ..........................37 WLAN/Bluetooth combo card ......................39 WWAN module ........................... 41 M.2 solid-state drive .........................
  • Page 9 Setting a MultiBoot Express prompt ................88 Entering MultiBoot Express preferences ................ 88 Using HP Sure Start (select models only) ......................89 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 90 Using Computer Setup ............................90 Starting Computer Setup ........................90 Navigating and selecting in Computer Setup ...................
  • Page 10 Downloading a BIOS update ......................97 11 HP PC Hardware Diagnostics (UEFI) ......................98 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............98 12 Backup and recovery in Windows 8.1 ......................100 Backing up your information ..........................100 Performing a system recovery ..........................
  • Page 11 17 Statement of memory volatility ........................ 122 Nonvolatile memory usage ..........................126 Questions and answers ............................. 128 Using HP Sure Start (select models only) ......................129 18 Power cord set requirements ........................130 Requirements for all countries and regions ...................... 130 Requirements for specific countries and regions .....................

  • Page 13: Product Description

    Product description Category Description Product Name HP ProBook 430 G3 Notebook PC Processors Intel® Core™ i7 processor, Dual Core, 6th generation (4-MB L3 cache, 15 W) 6500U, 2.6 GHz/3.1 GHz Single Core Turbo Intel® Core i5 processors, Dual Core, 6th generation (3-MB L3 cache, 15 W) 6300U, 2.4-GHz/3.0-GHz Single Core Turbo processor...
  • Page 14 Category Description Primary storage Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard: 1-TB, 5400-rpm ● ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm ● 500-GB, 5400-rpm, hybrid (8-GB SSD) MLC Mini card M.2 2280 SSD (NGFF), SATA-3 Supports the following drives: ●...
  • Page 15 Category Description Supports “no WWAN” option Supports the following WWAN modules: ● HP hs3110 HSPA+ Intel Mobile Broadband Module ● HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module External media card Digital Media Reader Slot Supports SD, SDHC, SDXC Ports Headphone/Microphone Combo Jack RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2)
  • Page 16 Category Description TPM SLB9670 (FW ver. 1.2) (Infineon; soldered down) TPM support Operating system Operating system version: Windows 7 Service Pack 1 Windows 8.1 Update Preinstalled: Windows 7 Professional 64 Windows 7 Professional 64 – CPPP Windows 7 Professional 64 – StF MSNA Windows 7 Professional 32 Windows 8.1 CH 64 –...
  • Page 17 Category Description FreeDOS 2.0 Restore Media (DRDVD/SRDVD): DRDVD Windows 10 DRDVD Windows 8.1 DRDVD Windows 7 SRDVD Ubuntu Linux Restore Media (OSDVD): Windows 7 Professional 32 Windows 7 Professional 64 Windows 8.1 (Update) Professional 64 Windows 8.1 (Update) Professional for Education 64 Windows 8.1 (Update) 64 Windows 8.1 (Update) Country Specific 64 Windows 8.1 (Update) Emerging Market 64...

  • Page 18: Components

    Components Right Component Description USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device.

  • Page 19: Left

    Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ●...
  • Page 20 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 21: Display

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > HP Webcam. Windows 8.1: Access HP Support Assistant from the Start screen by selecting the HP Support Assistant app. Display...

  • Page 22: Top

    Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 23: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 24: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 25 Component Description Speakers (2) Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 26: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the key. Windows key Windows 7: Displays the Windows Start menu. Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 27: Bottom

    Bottom Component Description Battery release latches (2) Release the battery. Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 28 To access Help and Support in Windows 7: Select Start > Help and Support. To access HP Support Assistant: in Windows 8.1: From the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 29: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 30: Inserting A Sim Card (Select Products Only)

    Replace the service door. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer. To remove a SIM card, rotate the SIM connector hinge upward, and then remove the SIM card from the connector.

  • Page 31: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Item Description Spare part number Display panel assembly, 33.8-cm (13.3-inch) NOTE: Touch displays are not spared an the subcomponent level – touch display are only spared as full hinge-ups. Non-touch displays are ONLY spared at the subcomponent level – non-touch displays are not spared as full-hinge-ups.
  • Page 33 806723-001 (17) Solid-state drive, M.2 256-GB, TLC 826393-001 128-GB, TLC 826392-001 (18) WWAN module (HP ProBook 450 G3 models only) HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module 812954-001 HP hs3110 HSPA+ Intel Mobile Broadband Module 793516-001 (19) Base enclosure 826370-001...

  • Page 34: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 826371-001 For use in models without a webcam 826372-001 Webcam module 826395-001 Microphone module 826385-001 Display panel (raw) 826377-001 Display Hinge Kit, includes: 826384-001 Left hinge Right hinge Chapter 3 Illustrated parts catalog...

  • Page 35: Cable Kit

    Item Description Spare part number Display/webcam cable assembly 826373-001 (Cable Kit) Included in Cable Kit, 826373-001 Display rear cover (includes wireless antennas) For use in models without WWAN 826369-001 For use in models with WWAN 828887-001 Cable Kit Item Description Spare part number Cable Kit 826373-001...

  • Page 36: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard Drive Hardware Kit, includes: 826382-001 Hard drive bracket Screws (not illustrated) Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 750 GB, 5400 rpm, 7 mm 752099-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001...

  • Page 37: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 826386-001 Service door Fingerprint reader insert (for use in models without a fingerprint reader) Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of 714657-001 China, and India) 45-W AC adapter, 4.5 mm barrel connector (for use in Japan)
  • Page 38 Description Spare part number For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom 490371-031 For use in the United States 490371-001 Power cords, 1.0 m, 3-pin: For use in Argentina 755530-D01 For use in Australia 755530-011...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 43: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 45: Battery

    Battery Description Spare part number 6-cell, 55 WHr, 2.8 Ah 811347-001 4-cell, 44 WHr, 3.0 Ah 805292-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Service Door

    Service door Description Spare part number Plastics Kit (includes service door) 826386-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 47: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 750 GB, 5400 rpm, 7 mm 752099-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 48 Remove the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 49: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 50 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 51: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide 792610-001 Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide 792611-001 Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001...
  • Page 52 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 53: Wwan Module

    WWAN module Description Spare part number HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module 812954-001 HP hs3110 HSPA+ Intel Mobile Broadband Module 793516-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 55: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 256-GB, TLC 826393-001 128-GB, TLC 826392-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 826367-xxx Keyboard, backlit 826368-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 57 Open the computer and position it on its side with the bottom toward you. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover. Component replacement procedures...
  • Page 58 Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector.
  • Page 59 There are markings, typically a thin white line across the breadth of the cable, that indicate where to bend the cable. On HP ProBook 430 G3 models, bend at the marking labeled S2 (1), and then fold the cable over (2). If installing a backlit keyboard, follow the same procedures for the backlight cable.
  • Page 60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 62 Remove the 2 large rubber screw covers on each side of the battery (1), 2 rubber screw covers near the middle sides (2), 3 small rubber screw covers from the bottom corners (3), and large screw cover near the bottom of the computer (4). Remove the 8 Torx T8M2.5×6.0 screws (1) and the broadhead Phillips PM2.5×2.5 screw (2) that secures the top cover to the computer.
  • Page 63 Remove the 5 Torx T8M2.5×6.0 screws from the top of the computer. Disconnect the following cables from the system board: (1): Fan cable ● ● (2): Function board cable (3): Card reader board cable ● ● (4): Fingerprint reader cable Component replacement procedures...
  • Page 64 Pry the top cover off the computer starting at the top (1), and then lift the top cover off the computer (2). NOTE: The top cover may be difficult to remove from the computer. Be careful not to damage the top cover when attempting to remove it.

  • Page 65: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable and bracket) 826380-001 Fingerprint reader insert (part of the Plastics Kit; for use in models without a fingerprint reader) 826386-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 66 Lift the fingerprint reader board to disengage the adhesive that secures it, and then remove the board and cable assembly from the top cover (3). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Power Button Board

    Power button board Description Spare part number Power button board assembly 826387-001 Power button board cable (included in Cable Kit) 826373-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the board from the top cover (3). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Function Board

    Function board Description Spare part number Function board 826381-001 Function board cable (included in Cable Kit) 826373-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the board from the top cover (3). Remove the function board from the top cover. Reverse this procedure to install the function board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Usb/Audio/Card Reader Board

    USB/audio/card reader board Description Spare part number USB/audio/card reader board 826374-001 USB/audio/card reader board cable (included in Cable Kit) 826373-001 Before removing the USB/audio/card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Lift the rear of the board and pull it away from side of the top cover (4). Reverse this procedure to install the USB/audio/card reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Fan

    Description Spare part number 826379-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 74 Lift the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Battery Connector Cable

    Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 826373-001. Before removing the battery connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number System board with processor: Intel Core i7-6500U processor;...
  • Page 77 Remove the system board: Position the computer upright with the front toward you. Disconnect the following cables from the system board: (1) Power connector cable (2) Display cable (3) Speaker cable (4) Battery connector cable Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Component replacement procedures...
  • Page 78 Lift the left side of the system board up at an angle, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Rtc Battery

    RTC battery Description Spare part number RTC battery 826388-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Speaker Assembly

    Reverse this procedure to install the RTC battery. Speaker assembly Description Spare part number Speaker assembly 826391-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Remove the speakers from the top cover (2). NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (3) are correctly in place. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 82: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink 826383-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Lift the heat sink from the system board (5). Lift the heat sink from the system board (5). NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 84: Display Assembly

    Display assembly Description Spare part number Display panel assembly, touch screen, one antenna 826375-001 Display panel assembly, touch screen, two antennas 826376-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×4.0 screws (2) from the bottom corners of the display bezel.
  • Page 86 Remove the display bezel (6). The display bezel is available using spare part number 826371-001 for models with a webcam and 826372-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 826389-001. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
  • Page 87 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×4.0 screws (1) that secure the panel to the display enclosure, and then rotate the top of the panel all the way over (2). The raw display panel is available using spare part number 826377-001.
  • Page 88 Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 826384-001. If it is necessary to replace the display/webcam cable, remove the cable from the clips on the display enclosure (1), and then lift the cable straight up and off the display panel (2).

  • Page 89: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 827039-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 90 Remove the cable from the clips around the fan (4), and then lift the power cable from the computer (5). Reverse this procedure to install the power cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 92: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 93: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 94: Choosing Multiboot Preferences

    optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.

  • Page 95: Setting A Multiboot Express Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 96: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 97: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 99: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 100: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 101: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 102: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 103: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 104: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 105: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 106: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 107: Computer Setup (Bios) In Ubuntu Linux

    10 Computer Setup (BIOS) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 108: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 109: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 110: Hp Pc Hardware Diagnostics (Uefi)

    11 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 111 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device...

  • Page 112: Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 113: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 114: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 115: Backup And Recovery In Windows 7

    13 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 116: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 117: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 118: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 119 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 120: Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 121: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 122: Restore And Recovery

    108. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP...

  • Page 123: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 124: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 125: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 126: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 127: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 128: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 129 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. Recover/Repair System—This option repairs a system that is not working properly and preserves user ●...

  • Page 130: Specifications

    16 Specifications Computer specifications Metric U.S. Dimensions Length 233.5 mm 9.19 in (Non-touch) 233.7 mm 9.20 in (Touch) Width 326.0 mm 12.83 in Height (front to rear) 19.9 to 20.9 mm 0.78 to 0.83 in (Non-touch) 21.4 to 22.4 mm 0.84 to 0.88 in (Touch) Weight...

  • Page 131: Cm (13.3-In) Display Specifications

    Metric U.S. Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms, half-sine...

  • Page 132: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 500-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 9.5 mm or 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 102 g 101 g or 95 g 95 g Interface type SATA...

  • Page 133: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 134: Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 135 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 136 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 137 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 138: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 139 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 127...

  • Page 140: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 141: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 142: Power Cord Set Requirements

    18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 143 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 144: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 145: Index

    Index display panel AC adapter, spare part numbers 25 Cable Kit product description 1 antennas contents 23 display rear cover disconnecting 39, 41 spare part number 23 spare part number 23 audio, product description 2 cables, service considerations 28 display specifications 119 audio-out (headphone)/audio-in caps lock light, identifying 11 Driver Recovery DVD,...
  • Page 146 USB 79, 84, 90, 95 HP PC Hardware Diagnostics (UEFI) original system recovery 110 lights using 98 battery 7 HP Recovery Disc Creator, using 103 caps lock 11 HP Recovery Manager packing guidelines 30 hard drive 8 correcting boot problems 112...
  • Page 147 TouchPad light, identifying 11 system 110 setup utility TouchPad zone USB flash drive 111 navigating and selecting 79, 84, identifying 10 using HP Recovery media 109 TPM settings 93 recovery media restoring factory settings 80, transporting guidelines 30 creating 108 85, 91...
  • Page 148 USB/audio/card reader board removal 59 spare part number 20, 59 vents, identifying 7, 15 webcam 9 product description 2 webcam light, identifying 9 webcam module removal 74 spare part number 22 webcam, identifying 9 Windows Refresh 102 Reset 102 system restore point 108, 109 Windows 7 operating system DVD creating 103 using for restore 106...

Table of Contents