How To View The Nonvolatile Counter For The User-File-Log; Generating A File For Technical Support - Cisco SCE 8000 Installation And Configuration Manual

Generating a File for Technical Support

How to Clear the User Log
You can clear the contents of the user log at any time. The user log contains important information about
the functioning of the system. It is recommended that a copy be made before the log is cleared.
Step 1 From the SCE8000# prompt, enter clear logger device user-file-log and press Enter.
Step 2 The system asks
Step 3 Enter y and press Enter.
How to View the User Log Counters
There are two types of log counters:
•
•
From the SCE8000> prompt, enter show logger device user-file-log counters and press Enter.

How to View the Nonvolatile Counter for the User-file-log

From the SCE8000> prompt, enter show logger device user-file-log nv-counters and press Enter.
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file for the
use of Cisco technical support staff.
From the SCE8000# prompt, enter logger get support-file filename and press Enter.
Step 1
The support information file is created using the specified filename. This operation may take some time.
To copy the support file to an external source, from the SCE8000# prompt, enter copy filename
Step 2
ftp://username:password@ipaddress/path and press Enter.
Cisco SCE8000 GBE Installation and Configuration Guide
8-14
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User log counters—Count the number of system events logged from the SCE platform last reboot.
Nonvolatile counters—These are not cleared during boot time.
Chapter 8 Troubleshooting