When An Error Code Appears - Canon MF247dw User Manual

When an Error Code Appears

If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that
error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check
the following to find out causes and solutions for each error code. For how to print an error report and information in
the report, see Printing Reports and Lists(P. 609) .
#001
A document jams in the feeder.
● Remove the jammed document.
Clearing Jams(P. 542)
#003
A fax could not be sent or received due to its large data size.
● When sending a fax: Reduce the resolution, and scan the document.
Adjusting Resolution(P. 134)
● When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the
resolution before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
● When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
Sending Faxes(P. 114)
#012
A fax could not be sent because the recipient's machine ran out of paper.
● Ask the recipient to reload the paper.
Troubleshooting
560
1469-09A