Disconnect Your Headset - Polycom VVX201 Owner's Manual

To enable electronic hookswitch on your phone:
1. Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on
for information on connecting a headset to your phone.
2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
3. Select one of the below modes for your specific headset:
ª Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
ª Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS
cable or adapter.
ª Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS
cable or adapter. If your phone does not have a menu selection for Sennheiser, select Jabra
instead.
ª Choose Regular Mode (default) if another headset is attached.
Change the Headset Mode
Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order
for you to control your phone using your headset, your headset must be in soft phone mode. If you
cannot operate the phone from your headset, it is possible your headset is in desk phone mode.
To change to headset mode:
• Press and hold the headset hookswitch until you hear a sound or message on the headset.
Using Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the
controls on your headset to answer, mute, and end calls. If supported on your headset, you can also
place calls on hold. See your headset's user documentation for information on controlling calls from
your headset.
When you are in an active call and you receive an incoming call, you cannot use the hookswitch control
on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch
control on the headset ends the active call and answers the incoming call. To place the existing call on
hold and answer the incoming call, answer the call on your phone.

Disconnect Your Headset

If you want to disconnect or change your headset, you need to properly detach your headset from your
phone.
To disconnect a headset:
Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
1.
Select Regular Mode.
2.
User Guide for Polycom VVX201
Polycom Voice Support
53