Client Assistance; Resolving Problems; Reporting Errors; Acura Client Relations Contact Information - Acura ILX 2013 Owner's Manual

Client Assistance

Resolving Problems

If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting
P. 194
There are also FAQs available online at
www.acuranavi.ca.
• For questions regarding Bluetooth®
HandsFreeLink®:
2 Bluetooth® HandsFreeLink®
• For reporting issues with the database
or places/landmarks:

2 Reporting Errors

P. 210
• Call Acura Client Relations.
2 Acura Client Relations Contact
P. 210
Information
210
Index
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
• Report errors in highways and main
"verified" roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
• Please do not report errors in purple
"unverified" roads. Maps for these
P. 162 areas are provided for reference only.
2 Unverified Area Routing
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update Data
P. 211
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting
2 System Limitations
Table of contents
Acura Client Relations
Contact Information
Acura Navi
Acura Client Relations
Honda Canada Inc.
Telephone: (888) 9-ACURA-9
8:00 am to 7:30 pm Monday to Friday
(Eastern time)
180 Honda Boulevard Markham, ON
L6C 0H9
P. 50
E-Mail: acura_cr@ch.honda.com

Visiting a Dealer

If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it's cold) so
that the service technician can refer the
issue to the factory so that a solution can
P. 194
be found. Be patient, the service technician
P. 208
may be unfamiliar with your specific issue.