Xerox WorkCentre Pro 412 Service Manual page 9

III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regu-
latory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
Examples of incidents include machine fires, smoke generation, physical injury to an operator or service repre-
sentative. Alleged events and product conditions are included in this definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to EH&S within 24
hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Inci-
dent Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North
and Latin American South):
Phone* EH&S at: 1-800-828-6571.
• Electronic mail EH&S at: Doris.Bush@usa.xerox.com.
• Fax EH&S at: 1-716-422-7734 [intelnet 8*222 7734].
• For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and Hong
Kong):
• Phone* EH&S at: +44 (0) 1707 35343.
• Electronic mail EH&S at: Elaine.Grange@GBR.xerox.com.
• Fax EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to
the indicated electronic mail address or fax number.
NOTE: If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equip-
ment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by EH&S and/or the Business Division.
c. Implement all safety retrofits.
3. EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available at the end of
this Service Manual.
WorkCentre Pro 412
Launch Issue
August 2001
Introduction
1-5