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7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following
conditions are applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SENDO,
including damage caused by shipping.
b) Physical damage to the surface of the Product, including scratches or cracks in or to the outside casing
or LCD, or damages caused by dropping the Product.
c) The Product has been damaged from external causes such as liquid, water, collision with an object, or
from fire, flooding, sand, dirt, windstorm, lightening, earthquake or damage from exposure to weather
conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source,
damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage
caused by the connection to other products not recommended for interconnection by SENDO.
d) The Product has been altered or repaired by anyone other than an approved SENDO service center or if
it has been used with unapproved accessories or other ancillary items.
e) For adaptations or adjustments made to the Product to comply with local standards in any country other
than one for which the Product was designed and manufactured.
f) Loss or integrity of any user data stored in the Product or any storage device used in conjunction with the
Product at any time.
g) The Customer Service Department at SENDO was not advised by the Consumer in writing of the alleged
defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited
warranty period.
h) The Product serial number plate or the accessory data code has been removed, defaced or altered.
i) The defect or failure to operate was caused by defective function of the cellular system or by inadequate
signal reception.
8. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-
step procedure:
a) The Consumer shall return the Product to the place of purchase for repair or replacement processing.
Back up all data before returning the Product for repair. If the Consumer has sensitive information stored on
the Product, the Consumer must copy it to another device and delete it from the Product before repair.
b) If "a" is not convenient because of distance (more than 50 miles) or for other good cause, the Consumer
may contact the Customer Service Department at SENDO, at the phone number listed on the bottom of the
next page, for further instructions.
c) The Consumer shall ship the Product prepaid and insured. Expenses related to removing the Product from
an installation are not covered under this limited warranty.
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