Warranty Statements - SENDO X Quick Start Manual

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Warranty Statements

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This chapter contains two warranty statements. The first is for all products purchased in North and South
America - this is called the Americas Warranty. The second is for products purchased anywhere else in the
world, excepting North and South America; this is called the Global Warranty.
Americas Warranty
Sendo America, Inc. ("SENDO") warrants, subject to the exclusions and limitations set forth below, that this
cellular phone ("Product") is free from defects in material and workmanship that result in Product failure
during normal usage, according to the following terms and conditions:
1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the purchase of the
Product or FIFTEEN (15) months from the date of its manufacture as determined by the date code in the
Product.
2. The limited warranty extends to the original purchaser of the Product ("Consumer") and is not assignable
or transferable to any subsequent purchaser or user.
3. The Limited warranty extends only to Consumers who purchase the Product in the market for its intended
sale.
4. During the limited warranty period, SENDO will repair, or replace, at SENDO's sole option, any defective
parts, or any parts that will not properly operate for their intended use with new or refurbished replacement
items if such repair or replacement is needed because of malfunction or failure of the Product during normal
usage. No charge will be made to the Consumer for any such parts. SENDO will also pay for the labor
charges incurred by SENDO in repairing or replacing the defective parts. The limited warranty does not
cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-
operative parts. This limited warranty does not apply to any damage or failure to operate caused by use of
the product other than in accordance with the instructions contained in the User Manual, or for periodic
maintenance or repair due to normal wear and tear. SENDO's limit of liability under the limited warranty shall
be the actual cash value of the Product at the time the Consumer returns the Product for repair, determined
by the price paid by the Consumer for the Product less a reasonable amount for usage. SENDO shall not be
liable for any other losses or damages. These remedies are the Consumer's exclusive remedies for breach
of warranty.
5. Upon request from SENDO, the Consumer must prove the date of the original purchase of the Product by
a dated bill of sale or dated itemized receipt.
6. The Consumer shall bear the cost of taking or shipping the Product to the place of purchase or the
Customer Service Department of SENDO. If the Product was taken to the place of purchase, the Consumer
shall bear the cost of retrieving the Product. If shipped to SENDO, SENDO shall bear the cost of shipping the
Product back to the Consumer after the completion of service under this limited warranty and provided that
repairs were required to be performed under this limited warranty.
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