Problems And Solutions; Installation - Olivetti JP 90 User Manual

Problems and Solutions

If you have problems while working with the printer, check
through the following list, to see if you can find the cause of
the problem.
If a printer malfunction other than those indicated below
occurs, or if, after executing the suggested corrective
action, the problem persists, call your retailer or the
Technical Assistance Service.

Installation

1. Missingordamagedparts.
•
Contact your retailer immediately.
2. ProblemsconnectingprintertoAC/DCadapterand/orto
electricalpowersupply.
IncompatibilitybetweenprintersocketandAC/DCadapter
jack and/or AC/DCadapter plug and power socket.
•
Contact your retailer immediately.
DO NOT attempt to change the AC/DC adapter jack and/or
plug yourself.
3. PrinterdoesnotswitchonafterpressingPOWERkey.
No power supply (thePOWERlight indicator is off).
•
Check that the AC/DC adapter is connected properly both
to the printer and to the power socket.
•
If you are using batteries or a battery pack, check that
they/it do not require replacing/recharging.
User Guide - Troubleshooting
4. Noinitialreset.
When POWER is pressed for the first time, the print
head carriagedoes not move.
•
Check that the carriage path is free of impediment.
•
Try switching the printer off and then on again.
•
If the POWER light indicator is flashing rapidly, there is a
failure on the mother board; call the technical assistance
service.
5. Demopage/Printtestdidnotrun.
•
Repeat the key sequence, as described.
•
If the carriage does not move, check that its path is not
obstructed.
•
If the FORM FEED light indicator flashes slowly: there is
no paper in the printer; load up to 15 sheets into the paper
input tray and press the FORM FEED key on the operator
panel.
6. Problemswithconnectiontohost.
•
Check that your interface cable is of the approved type.
•
Make sure you have fixed the interface connectors
properly both to the printer and to the host.
•
Check that you have configured your application correctly
(see the driver installation procedure and your application
manual).
27