Troubleshooting; The Modem Is Not Functional; I Can't Connect To The Modem; The Leds Blink In A Sequential Pattern - Paradyne Hotwire 6211 User Manual

Hotwire 6210, 6211, and 6381 User's Guide
5

Troubleshooting

Below is a list of commonly asked questions. Before calling technical support, please look through these issues to see
if they help solve your problem.
5.1

The modem is not functional

1. Check to see that the power LED is green and than the network cables are installed correctly. Refer to
the quick start guide for more details.
2. Check to see that the LAN and WAN LEDs are green.
3. Check to see that the DSL LED is green.
4. Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.
5. Check the settings on your PC. Again, refer to the quick start guide for more details
6. Check the CPE's settings.
7. From your PC, can you ping the modem? Assuming that the modem has DHCP enabled and your PC is
on the same subnet as the modem, you should be able to ping the modem.
8. Can you ping the WAN? Your ISP should have provided the IP address of their server. If you can ping
the modem and your protocols are configured correctly, you should be able to ping the ISP's network. If
you cannot ping the ISP's network, make sure you are using the correct protocols with the correct
VPI/VCI values.
9. Make sure NAT is enabled if you are using private addresses on the LAN ports.
5.2

I can't connect to the modem.

1. Check to see that the power LED is green and that the network cables are installed correctly.
2. Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.
3. Make sure that your PC and the modem are on the same network segment. The modem's default IP
address is 192.168.1.1. If you are running a Windows-based PC, type ipconfig /all (or winipcfg /all on
Windows 95, 98, or ME) at a command prompt to determine the IP address of your network adapter.
Make sure that it is within the same 192.168.1.x subnet. Your PC's subnet mask must match the
modem's subnet mask. The modem has a default subnet mask of 255.255.255.0.
4. Make sure NAT is enabled if you are using private addresses on the LAN ports.
5.3

The LEDs blink in a sequential pattern.

This typically means that either the kernel or flash file system is corrupted. Notify your service representative.
5.4

The DSL Link LED continues to blink but does not go solid

This means that the DSL line is trying to train but for some reason it cannot establish a valid connection. The main
cause of this is that you are too far away from the central office. Contact your DSL service provider for further
assistance.
Common Problems and Solutions
44 April 2004 6210-A2-GB21-00