Serial Port Problems; Software Problems - IBM X3610 Installation Manual

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
A serial device does not work.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
Action
1. Make sure that:
v Each port is assigned a unique address in the BIOS Setup Utility program
and none of the serial ports is disabled.
v The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter, if one is present.
3. Replace the serial port adapter, if one is present.
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "Rear view" on page
28).
2. Reseat the following components:
a. Serial cable
b. Failing serial device
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Serial cable
b. Failing serial device
c. (Trained service technician only) System board
Action
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Chapter 5. Solving problems
63