Troubleshooting - Panasonic KX-P1121E Operating Instructions Manual

Troubleshooting

Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table will assist the user in identifying and correcting some of the more common problems. If you
need additional help, contact the store from which the unit was purchased.
Symptom
Ink smears.
Printout is faint.
Head moves but does not print.
Printer does not power up.
Power is on but printer does not
print.
Carriage stops moving, all
indicators start blinking.
Paper wrinkles when using
tractor feed.
Unexpected characters appear
in printing.
"£" is printed instead of "#", or
"#" is printed instead of "£".
Possible Cause
Head gap lever is not in the
proper position.
Head gap lever is not in the
proper position.
Ribbon cassette is not installed
correctly.
Head gap lever is not in proper
position.
No AC power.
Printer is not ON LINE.
Interface cable is not properly
connected.
Out of paper.
Printhead has become
overheated.
Path of printhead is blocked.
No reverse tension on paper.
Emulation is set incorrectly.
Wrong international character
selected.
Maintenance & Troubleshooting
Probable Solution
Move the lever toward the lower
position (+) until ink does not
smear. (Page 13)
Set the lever to the proper position.
(Page 13)
Re-insert ribbon cassette.
(Page 18)
Set the lever to the proper position.
(Page 13)
Check power cord.
(Page 17)
Press ON LINE switch.
Secure connection.
(Page 17)
Install new paper. (Page 20)
Allow the printhead some time to
cool down. The printer will
automatically resume printing.
Clear the path, turn the power off,
then back on to resume printing.
Set paper supply lower than
printer.
Check printer driver of your
software package and set
emulation accordingly.
(Page 25, Page 27)
1.
Turn the power on while
holding down the LF/FF and
TEAR OFF buttons to switch
this setting.
2.
If the left FONT LED blinks,
"#" is set to print. If the right
FONT LED blinks, "£" is set to
print.
Operating Instructions 33