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Troubleshooting
Most problems associated with the printer can be traced to improper setup, installation, or cabling. The following
table will assist you in identifying and correcting some of the more common problems. If you need additional help,
contact the store from which the unit was purchased or the Panasonic technical support number found on the
inside back cover of this manual.
Symptom
Possible Cause
Probable Solution
Ink smears
Head gap lever is notin
| Move the lever toward the front of the
proper position
printer until ink doesn't smear (rg P. 11)
Printout is faint
Head gap lever is notin
| Adjust the lever to the proper position
proper position
(ғғ P. 11)
Printhead moves but does not print | Ribbon is not installed
Re-insert ribbon
correctly
(sar P. 14—16)
Head gap lever is notin
| Adjust the lever to the proper position
proper position
(rg P. 11)
Paper out detector inoperative
Paper out detector is
Set PAPER OUT DETECT to ON
OFF
(сег P. 33, 34—40)
| Printer does not power ир
No AC power
Check power cord (rs P. 13)
Power is on but printer does not
Printer is not ON LINE
Press ON LINE switch
print
Interface cable is not
Secure connection (1 P. 12)
|
properly connected
|
Out of paper
| Install new paper (ts P. 19—25, 47)
|
Printhead has become
Allow the printhead some time to cool down
|
overheated
The printer will automatically resume printing |
Carriage stops moving, all
Path of printhead is
Clear the path, turn the power off, then
indicators start blinking
blocked
back on to resume printing
Paper wrinkles when using tractor
| No reverse tension on
Set paper supply lower than printer
feed
paper
Printer can't load single sheet in
CSF MODE is ON
Set CSF MODE to OFF when not using
Friction mode
Auto Cut Sheet Feeder option (KX-PT12)
(9 P. 33, 34—40, 48—49)
CSF MODE is OFF
Set CSF MODE to ON
(кё" Р. 33, 34—40, 48—49)
Auto Cut Sheet Feeder option
(KX-PT12) is installed but does
not work
. EMULATION is set
Check printer driver of your software
incorrectly
package and set EMULATION accordingly
Unexpected characters appear in
printing
|
(ar P. 31, 34—40, 48--49)
|
32K Buffer Chip option (КХ-Р44)
DOWNLOAD is OFF
Set DOWNLOAD to ON (mr P. 33, 34—40)
is installed but cannot download
Printout is double-spaced
AUTO LF is ON
Set AUTO LF to OFF (m Р. 33, 34—40,
48—49)
Keeps printing on the same line
Computer is not
Set AUTO LF to ON (mr P. 33, 34—40,
|
sending a LF command
| 48—49)
Wrong character set prints
Wrong character set is
| Set the character set as required
|
selected
(ar P. 32, 34—40)
(Continued)
55
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