HP ProLiant DL560 Quickspecs page 10

QuickSpecs
Standard Features
Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio
for Servers and Storage for Servers and Storage for Servers and Storage for Servers and Storage
Custom Builder Custom Builder
Custom Builder Custom Builder
Service and Support Service and Support Service and Support Service and Support
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSA1000, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to http://www.hp.com/go/factory-express.
Please see the Enterprise Configurator for configuration assistance at:
http://www.hp.com/products/configurator.
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
NOTE: NOTE: Limited warranty includes 3 year parts, 3 year labor, 3-year on-site support. NOTE: NOTE:
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack Services include HP branded hardware options qualified for the server, purchased at the
same time or afterwards, internal to the enclosure, as well as 22" and smaller external monitors and
tower UPS options up to 3KVA. 22" and smaller external monitors will be covered at the same service
level and coverage period as the server. For servers or storage systems installed within a rack, service
also covers all HP qualified rack options installed within the same rack.
DA - 11595 Worldwide — Version 46 — December 16, 2005
HP ProLiant DL560 HP ProLiant DL560 HP ProLiant DL560 HP ProLiant DL560
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