Calling Hp Technical Support - HP XP20000 User Manual

Possible Problems
Start gathering group data
Target = xxx, Total = yyy
End gathering group data
Syntax error: line
[login]version unmatched

Calling HP Technical Support

If you need to call HP technical support, provide as much information about the problem as possible,
including:
The circumstances surrounding the error or failure.
The exact content of any error messages displayed on the host systems.
The Volume Retention Manager (or other) error codes displayed by the Remote Web Console
computer.
The Remote Web Console configuration information saved on diskette using the FDCOPY function
(see the HP StorageWorks XP24000/XP20000 Remote Web Console User Guide).
The remote service information messages (R-SIMs) logged on the Remote Web Console computer
and the reference codes and severity levels of the recent R-SIMs.
For worldwide technical support information, see the HP support website:
166 Troubleshooting
Probable Causes and Recommended Action
The Export Tool starts collecting data specified by the group
command.
The number of targets is xxx and the total number is yyy (see Note
below).
The Export Tool ends collecting data.
NOTE:
For example, suppose that the storage system contains 100
parity groups and the command file contains the following
command line:
group PG 1-1:1-2
The Export Tool displays the message "Target=2, Total=100",
which means that the group command specifies two parity
groups and that the total number of parity groups in the
storage system is 100.
A syntax error is detected in a command line in your command
file. Check the command line for the syntax error and then correct
the script.
Note that some operands must be enclosed by double quotation
marks ("). Please check the command line to find whether double
quotation marks are missing.
The export tool version does not correspond to the SVP version.
Upgrade the export tool to match the export tool version with the
SVP version.
http://www.hp.com/support