Table of Contents
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Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Models: 7360, 7370
Product
Description
Troubleshooting
Illustrated
Parts Catalog
Removal &
Replacement
Procedures
Jumper &
Switch
Information
Specifications
See the
Notice
for copyright and trademark information, and the
Preface
for symbol
conventions and Technician Notes.
Click
to download ZIP file of complete MSG to hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
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Table of Contents
Troubleshooting
Related Manuals for Compaq Presario 7360
Summary of Contents for Compaq Presario 7360
- Page 1 Maintenance and Service Guide Compaq Presario 7300 Series Computers Models: 7360, 7370 Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the Notice for copyright and trademark information, and the Preface for symbol conventions and Technician Notes.
- Page 2 This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
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Page 3: Technician Notes
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario 7300 Series Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 7300 Series Personal Computers without notice. -
Page 4: Rear Connectors
Maintenance and Service Guide Compaq Presario 7300 Series Computers Illustrated Parts Product Description Troubleshooting Catalog Removal & Jumper & Switch Home Specifications Replacement Information PRODUCT DESCRIPTION - INDEX PAGE Model Specific Features Rear Connectors connector pin assignments CPU Controls and Lights... -
Page 5: Product Description
Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION Models and Features Compaq Presario 7300 Series Standard Configuration CPU controls and lights U.S. Model Processor Hard Drive CD-ROM Modem Keyboard 7360 K6-II 500 MHz 10.0-GB... - Page 6 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION CPU controls and lights CPU Controls and Lights Models and Features 1 CD Drive Tray...
- Page 7 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION CPU rear connectors CPU Rear Connectors Models and Features Mouse CPU controls and lights...
- Page 8 Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord Keyboard set requirements, contact your Compaq authorized dealer, reseller, or controls and service provider.
- Page 9 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING - INDEX PAGE Clearing CMOS Troubleshooting without Diagnostics Checklist for minor problems Hardware installation Power-On Self Test (POST)
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Page 10: Troubleshooting
Maintenance and Service Guide Compaq Presario 7300 Series Computers Illustrated Parts Product Description Troubleshooting Catalog Removal & Jumper & Switch Home Specifications Replacement Information TROUBLESHOOTING Clearing CMOS Clearing CMOS Power-On Self Test (POST) If the power-on password is unknown, clearing CMOS will disable the Configuration password and allow the computer to be operated. -
Page 11: Post Messages
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING Clearing CMOS Power-On Self Test (POST) Power-On Self Test (POST) Configuration POST is a series of diagnostic tests that run automatically when the system is turned on. After the... - Page 12 Verify configuration parameters in determining problems Set time and date Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears. A menu will appear on your screen. NOTE: The actual menu displayed on your computer may vary slightly, depending on your configuration.
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Page 13: Diagnostic Error Codes
Diagnostic Error Codes Power-On Self Test (POST) Configuration Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program. Diagnostic error These error codes help identify possibly defective subassemblies. codes Tables listed on this page give possible error codes, descriptions of each error condition, and actions required Troubleshooting to resolve the error condition. -
Page 14: Recommended Action
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING Clearing CMOS Diagnostic Error Codes (continued) Power-On Self Test (POST) Configuration Video error codes Diagnostic error... - Page 15 Maintenance and Service Guide Compaq Presario 7300 Series Computers MSG index Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING Clearing CMOS Diagnostic Error Codes (continued) Power-On Self Test (POST) Configuration Hard drive error codes...
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Page 16: Troubleshooting Without Diagnostics
The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards you wish to install for information on how to view and select their settings. -
Page 17: Hard Drive
Maintenance and Service Guide Compaq Presario 7300 Series Computers MSG index Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING Clearing CMOS Troubleshooting Without Diagnostics (continued) Power-On Self Test (POST) Configuration Hard drive... - Page 18 Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG - INDEX PAGE NOTE: The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts. Mass storage devices Keyboard Cables Miscellaneous parts Standard & Optional Boards...
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Page 19: Illustrated Parts Catalog
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG Mass storage devices Mass Storage Devices Cables Standard & Optional Boards Fax/modem Keyboard... -
Page 20: Miscellaneous Cables
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG Mass storage devices Miscellaneous Cables Cables Standard & Optional Boards Fax/modem Keyboard Miscellaneous... -
Page 21: Standard And Optional Boards
Maintenance and Service Guide Compaq Presario 7300 Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG Mass storage devices Standard and Optional Boards Cables Standard & optional boards Fax/modem Keyboard Miscellaneous... - Page 22 Maintenance and Service Guide Compaq Presario 7300 Series Computers Illustrated Parts Product Description Troubleshooting Catalog Removal & Jumper & Switch Home Specifications Replacement Information ILLUSTRATED PARTS CATALOG Mass storage devices Fax/ Modem Cables Standard & Optional Boards Fax/modem Keyboard Miscellaneous...
- Page 23 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG System unit Keyboard Mass storage devices Cables Standard & Optional Boards Fax/modem Keyboard Spare Part Description Spare Part No.
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Page 24: Miscellaneous Parts
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG Mass storage devices Miscellaneous Parts Cables Spare Part Description Spare Part Number Standard &... -
Page 25: Return Kit
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG Mass storage devices Return Kit Cables Spare Part Description Spare Part Number Standard &... - Page 26 ILLUSTRATED PARTS CATALOG System unit Documentation & Software Mass storage devices Description Spare Part Number Cables Compaq Presario 7300 Series - User's Guide Available online at Standard & www.Compaq.com/athome/ Optional Quick Restore CD, Model 7360, U.S. Boards (Windows 98) Fax/modem...
- Page 27 Replacement Information REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE This section provides general service information for Compaq 7300 Series Personal Computers. Adherence to the procedures and precautions described in this section is essential for safe and proper service. Electrostatic Discharge...
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Page 28: Service Considerations
The screws used in these products are not interchangeable. If an incorrect screw is used during the Fax-Modem reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws removed during the disassembly process be kept with the part that was removed, then returned to their proper locations. -
Page 29: Removal And Replacement
REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Serial Number Electrostatic Discharge The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts. The serial number is located Service on front (bottom of bezel) and rear of the computer. Considerations... - Page 30 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Chassis Cover Electrostatic Discharge Removal Service Considerations Perform the preparation procedures.
- Page 31 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Fax/modem Electrostatic Discharge Removal Service Considerations Perform preparation procedures. Preparation Remove the chassis cover.
- Page 32 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Mass Storage Devices - Index Page Electrostatic discharge CD Drive Service considerations 4.3-MB Hard Drive...
- Page 33 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE System Board and Components - Index Page Electrostatic Discharge System board...
- Page 34 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Power Supply Electrostatic Discharge Removal Service Considerations Perform preparation procedures. Preparation Remove the chassis cover.
- Page 35 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Power Supply Electrostatic Discharge Removal Service Considerations Pull up on the power supply, flip it up...
- Page 36 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Power Supply Electrostatic Discharge Removal Service Considerations Disconnect the power supply cable from the system board.
- Page 37 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT CD Drive Mass Storage Devices Hard Drive 3.5" Diskette CD Drive Drive NOTE:...
- Page 38 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT CD Drive Mass Storage Devices Hard Drive 3.5" Diskette CD Drive Drive Mass storage...
- Page 39 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Hard Drive Mass Storage Devices CD Drive 3.5" Diskette 4.3-GB Hard Drive Drive...
- Page 40 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Hard Drive Mass Storage Devices CD Drive 3.5" Diskette 4.3-GB Hard Drive Drive...
- Page 41 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Hard Drive Mass Storage Devices CD Drive 3.5" Diskette 4.3-GB Hard Drive Drive...
- Page 42 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT 3.5" Diskette Drive Mass Storage Devices Hard Drive Diskette Drive CD Drive Mass storage...
- Page 43 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Mass Storage Devices Diskette Drive, continued Remove two screws securing diskette/hard drive cage to the chassis and remove the drive cage.
- Page 44 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Mass Storage Devices Diskette Drive, continued Remove two screws from each side of the drive cage and remove the diskette drive from the cage.
- Page 45 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Chassis Cover Electrostatic Discharge Removal Service Considerations Grasp each side of the back of the...
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Page 46: Preparation For Disassembly
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Preparation for Disassembly Electrostatic Discharge To prepare the computer for removal and replacement procedures, complete the following steps:... - Page 47 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT CD Drive Service Considerations - Cable Positions Diskette Drive Hard Drive Button Board Button Board The cable routing for the Button Board to the system board.
- Page 48 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Hard Drive Service considerations - Cable positions Diskette Drive CD Drive 4.3-GB Hard Drive Button Board The cable routing for the 4.3-GB Hard Drive to the system board.
- Page 49 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Diskette Drive Service Considerations - Cable Positions CD Drive Hard Drive Diskette Drive Button Board The cable routing for the Diskette Drive to the system board.
- Page 50 Maintenance and Service Guide Compaq Presario 7300 Series Computers MSG index Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT CD Drive Service Considerations - Cable Positions Diskette Drive Hard Drive CD Drive The cable routing for the CD Drive to the system board.
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Page 51: Electrostatic Discharge
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Jumper & Switch Home Specifications Replacement Information REMOVAL & REPLACEMENT Electrostatic Discharge (Return to Service Considerations) A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. - Page 52 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION - INDEX PAGE System board CD drive Hard drive...
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Page 53: Jumper & Switch Information
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION System board Index System Board Index Hard drives System Board Connectors CD drive... -
Page 54: System Board Connectors
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION System board System Board Connectors Hard drives Models : 7360 and 7370... -
Page 55: Hard Drives
Hard Drives Hard drives CD drive Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1 implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible with one another. IMPORTANT: Seagate jumper settings are shown on top of the hard drive. - Page 56 System board Hard Drives Hard drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1 implementations. These are Conner mode and ATA-compatible mode. These two CD drive modes are incompatible with one another.
- Page 57 Maintenance and Service Guide Compaq Presario 7300 Series Computers Illustrated Parts Product Description Troubleshooting Catalog Removal & Jumper & Switch Home Specifications Replacement Information JUMPER & SWITCH INFORMATION System boards 32x CD Drive Hard drives Information not Available CD drive...
- Page 58 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications CPU Jumper Setting Table (Switch 1) JUMPER & SWITCH INFORMATION SDRAM 66.8 66.8 33.4 83.3 83.3 33.3...
- Page 59 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION CPU Jumper Setting Table (Switch 2) X1.5 X2.5 X3.5 X4.5 X5.5 CPU Jumper Setting Table (Switch 2) 1.3V...
- Page 60 Product Description Troubleshooting Catalog Removal & Jumper & Switch Home Specifications Replacement Information SPECIFICATIONS - INDEX PAGE This section provides physical, environmental, and performance specifications for Compaq 7300 Series Personal Computers. CD and Mouse DVD drive Power Diskette supply drive System...
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Page 61: Specifications
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System CD Drive Power supply Diskette Information for the 32x CD drive immediately follows. drive 32×... - Page 62 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System Power supply Diskette Mouse drive Dimensions U. S. Metric Hard drives Height 1.34 in...
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Page 63: System Specifications
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS Power supply System Specifications Diskette drive General system specifications Hard drives System interrupts System System I/O... -
Page 64: Power Supply
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System CD and DVD drive Power Supply Diskette drive U. S. Input Specifications Hard drives... -
Page 65: Diskette Drive
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System Power supply CD drive Diskette Drive Diskette Hard drives Size (in) 3.5 (8.89 cm) - Page 66 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System Click link for specifications on Seagate hard drive. Power supply Diskette drive Quantum Hard Drive CD drive 4.3-GB...
- Page 67 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS System Fax/Modem Power supply General Description Lucent Supports K56flex and/or ITU-T V.90 Diskette 14400bps send and receive fax modem with...
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Page 68: Product Description
Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION Keyboard controls and lights Keyboard Controls and Lights Models and Easy Access Internet Keyboard... - Page 69 Maintenance and Service Guide Compaq Presario 7300 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard (Back to Easy Access Internet Keyboard)