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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
8.5
E-Mail Test Procedure
With regard to the mobile phones only two things can prevent the E-mail applications to operate properly :
•
A bad configuration
•
The mobile has a deficient Radio part.
So that's why to solve E-mail problems the following process must be observed.
½
Check with the customer that all the needed parameters are stored in the phone memory
½
Perform a functional and a radio test of the mobile phone.
The E-mail Test procedure as to be performed only if the customer complains about E-mail applications.
8.5.1
Functional and radio test
Before starting the E-mail procedure it must be assumed that the functional test and the radio test have been done
successfully.
(Refer to chapters 8.1 & 8.2)
8.5.2
E-mail parameters settings
•
First Press OK to access the menu and select E-mail icon.
•
Select a mailbox and press OK.
•
Press the Compass Key left or right to find Settings and press OK
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
(wrong E-mail parameters)
( a quick test has to be performed to check memory reliability)
(to be checked using the Operator Simcard)
COMPANY RESTRICTED
VY-V-640-620-3
Page : 44 of 63
Language : EN
Date : 11/02/03
VY-V-640-620-3
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