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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
10.0 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS
Under no circumstances the phone have to be disassembled to fix a defect detected during the test procedure on
except customization parts.
level 1
10.1
The phone does not switch on.
- Check the tactile feeling of the "ON/OFF" button.
- Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged.
- Clean the connectors or damaged and fix them if it is necessary.
- Plug the battery again, making sure that it is securely fitted. Charge the mobile until the icon has stopped
flashing. Then unplug from the charger and attempt to switch the mobile on.
If it still does not switch on, try to fix the mobile. If the failure can't be found out then swap the board.
10.2
Charge does not start or no detection of the charger. (refer to chapter 8.3)
- Check the charger contacts for dust or missing pins.
- Check the mobile connector.
- Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged and
fix them if it is necessary.
- Check the charger individually with a reference mobile. If the charger works properly try to charge the
customer mobile with a reference battery.
If neither of the battery and the charger can be incriminated, swap the board..
10.3
The display shows "No SIM card. Please insert your SIM card." or "SIM FAILURE"
-
If the SIM card cannot be inserted, check for any foreign part and try to remove it.
- Check the SIM Card connector. All the contacts must be at the same level. Make sure that there is no dust on
the connector contacts and the SIM card contacts. If the SIM Card connector is defective change it.
-
If the test SIM card can be detected but the message "SIM Failure" remains on the customer's card, his card
must be damaged. Ask him to contact his network operator.
Otherwise swap the board.
10.4
Display problems
Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys "5", "6" and "7" .
If everything works in test configuration that means that a phone setting is disabled or does not suit well. It can be
solved in the phone menu.
If LCD doesn't work yet, try to fix the mobile by Changing LCD Module, Otherwise, swap the board.
PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
COMPANY RESTRICTED
VY-V-640-620-3
Page : 60 of 63
Language : EN
Date : 11/02/03
VY-V-640-620-3
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