Troubleshooting; Wireless Connection Problems; Cannot Connect To A Wlan; Cannot Connect To A Preferred Network - HP Sprout User Manual

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Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:
Wireless device is not turned on.
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Wireless device is not installed correctly or has been disabled.
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Wireless device encountered interference from other devices.
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Wireless device or router hardware has failed.
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Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and
properly installed on your Sprout.
1. Be sure that the wireless device is turned on.
2. Then try connecting to the WLAN again.
If you are still unable to connect, follow the steps below.
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select System and Security, select System, and then select Device Manager.
3. Select the arrow next to Network adapters to expand the list and show all adapters.
4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the
term wireless, wireless LAN, WLAN, or 802.11.
If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for
the WLAN device is not properly installed.
For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have
the security code to connect to this type of WLAN. See the next section for additional information.
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times,
Windows can automatically repair a corrupted WLAN connection.
If there is a network status icon at the far right of the taskbar, right-click the icon, and then select
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Troubleshoot problems.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
If there is no network status icon at the far right of the taskbar, follow these steps:
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Wireless connection problems 33