HP Spectre x360 Maintenance And Service Manual
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Summary of Contents for HP Spectre x360
- Page 1 HP Spectre x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Intel and Core are trademarks of Intel bound by the terms of the HP End User License In accordance with Microsoft’s support policy, Corporation in the U.S. and other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Speakers ............................10 Special keys ............................ - Page 6 Downloading a BIOS update ......................54 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............55 8 Backing up, restoring, and recovering ......................57 Creating recovery media and backups ........................ 57 Creating HP Recovery media (select products only) .................
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Page 7: Product Description
Product description Category Description 15-bl100 – 15-bl000 – 15-bl199, 15-bl099, 15t-bl100 15t-bl000 Product HP Spectre x360 Convertible PC √ √ Name Model numbers: 15-bl100 – 15-bl199, 15t-bl100 √ Model numbers: 15-bl000 – 15-bl099, 15t-bl000 √ Processor 8th generation Intel™ Core® processor √... - Page 8 Supports HP Audio Boost √ √ Cortana Certification √ √ Webcam and HP TrueVision Full HD IR camera with activity light, (2) IR lights, USB 2.0, FHD, BSI √ √ microphone sensor 1080p by 30 frames per second √ √...
- Page 9 HDMI v2.0 output support up to 3840×2160 at 60 Hz with HDCP 2.2 √ √ Headphone output and microphone input combo jack (stereo) √ √ AC adapter through Type-C port √ √ All ports support HP USB Boost √ √ Keyboard/ Full-size, Dura Coat, backlight, island-style keyboard √ √ pointing Touchpad requirements √...
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Page 10: Getting To Know Your Computer
Multimedia Interface (HDMI) device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, supplying power to Thunderbolt port with HP Sleep and the computer and, if needed, charging the computer battery. Charge – and –... -
Page 11: Left Side
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select ▲ HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 12 Component Description To learn more about your power settings, see your power options: ▲ Right-click the Power icon , and then select Power Options. Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
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Page 13: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display... -
Page 14: Keyboard Area
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer... -
Page 15: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Keyboard area... -
Page 16: Speakers
Speakers Component Description Speakers (2) Produce sound. Chapter 2 Getting to know your computer... -
Page 17: Special Keys
Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 18: Bottom
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer... -
Page 19: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●... -
Page 20: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog... - Page 21 Item Component Spare part number Display assembly (full hinge-up) 911082-001 Top cover and keyboard (includes TouchPad, keyboard cable, keyboard backlight cable; top cover/keyboard spare part kits include replacement rubber feet) For use in Belgium 912995-A41 For use in Canada 912995-DB1 For use in Denmark, Finland, and Norway 912995-DH1 For use in France...
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Page 22: Miscellaneous Parts
Item Component Spare part number (15) System board (includes processor and replacement thermal material; system board spare part kits include replacement rubber feet) Intel Core i7-8550U processor, 2-GB of discrete graphics memory, and the Windows 10 operating system 941662-601 Intel Core i7-8550U processor, 2-GB of discrete graphics memory, and a non-Windows operating system 941662-001 Intel Core i7-7500U processor, 2-GB of discrete graphics memory, and the Windows 10 operating system 911083-601... -
Page 23: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 24: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 25: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... - Page 26 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 27: Removal And Replacement Procedures
Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. -
Page 28: Bottom Cover
Bottom cover NOTE: The bottom cover spare part kit includes rubber feet. Description Spare part number Bottom cover 912990-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 29: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. - Page 30 Remove the battery (3) from the computer. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...
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Page 31: Memory Modules
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 32 Pry around the edges of the memory cover, and then lift if off the system board (2). Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle.
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Page 33: Wlan Module
WLAN module WLAN module spare part kits include replacement rubber feet. Description Spare part number Intel Dual Band Wireless-AC 8265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 910264-856 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 34 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 35: Fans, Left And Right
Fans, left and right Fan spare part kits include replacement rubber feet. Description Spare part number Fan, left 912994-001 Fan, right 919437-001 Before removing the fans, follow fan these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 36 Remove the fan (4) from the computer. To remove the left fan: Remove the left speaker cable from the clips in the fan housing (1). Disconnect the fan cable from the system board (2). Remove the two Phillips PM2.0×3.5 screws (3) that secure the fan to the computer. Remove the fan (4) from the computer.
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Page 37: Heat Sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Heat sink spare part kits include replacement rubber feet. Description Spare part number Heat sink 911081-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 38 Remove the heat sink (2) from the system board. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the system board components (1)(3) and the heat sink (2)(4).
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Page 39: Speakers
Speakers Speaker spare part kits include replacement rubber feet. Description Spare part number Right Speaker Kit 913008-001 Left Speaker Kit 913009-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 40 Remove the right speaker from the computer (4). To remove the left speaker: Disconnect the speaker cable (1) from the system board. Remove the speaker cable from the clips on the fan housing (2). Remove the three Phillips M2.0×3.5 screws (3) that secure the speakers to the computer. Chapter 5 Removal and replacement procedures...
- Page 41 Remove the left speaker from the computer (4). Reverse this procedure to install the speakers. Speakers...
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Page 42: Usb/Audio/Power Connector Board
USB/audio/power connector board USB/audio/power connector board and cable spare part kits include replacement rubber feet. Description Spare part number USB/audio/power connector board 913006-001 USB/audio/power connector board cable 912993-001 Before removing the USB/audio/power connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 43 Remove the board (4) from the computer. To remove the USB/audio/power connector board: Lift the Mylar tape up from the board (1). Disconnect the ZIF connector from system board (2). Disconnect the ZIF connector from board (3). Remove the cable (4) from the computer. Reverse this procedure to install the USB/audio board.
- Page 44 When replacing the USB/audio board, replace the acetate tape over the light, as shown in the following image. Tape size for this location is 8 mm × 24 mm. IMPORTANT: The acetate tape is not spared and must be obtained locally. Chapter 5 Removal and replacement procedures...
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Page 45: Solid-State Drive
Solid-state drive Solid-state drive spare part kits include replacement rubber feet. Description Spare part number 2-TB, PCIe solid-state drive (for use in models with 8th generation Intel Core processors) 941661-001 1-TB, PCIe solid-state drive 913015-001 512-GB, PCIe solid-state drive 913014-001 360-GB, PCIe solid-state drive 920299-001 256-GB, PCIe solid-state drive... -
Page 46: Rtc Battery
RTC battery RTC battery spare part kits include replacement rubber feet. Description Spare part number RTC battery 913007-001 IMPORTANT: The RTC battery is located under the main system battery. Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 47: Touchpad
TouchPad TouchPad board and cable spare part kits include replacement rubber feet. Description Spare part number TouchPad 913004-001 TouchPad cable 912992-001 IMPORTANT: The TouchPad is located under the main system battery. Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 48 Remove the TouchPad from the computer (3). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures...
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Page 49: Volume Board
Volume board Volume board and cable spare part kits include replacement rubber feet. Description Spare part number Volume board 913634-001 Volume board cable 913633-001 IMPORTANT: You must remove the battery and right speaker to remove the volume board. The volume board cable routes under the right speaker. - Page 50 Remove the board (4) from the computer. Remove the volume board. Reverse this procedure to install the volume board. Chapter 5 Removal and replacement procedures...
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Page 51: Card Reader Board
Card reader board Card reader board and cable spare part kits include replacement rubber feet. Description Spare part number Card reader board 913005-001 Card reader board cable 912991-001 IMPORTANT: You must remove the battery and left speaker to remove the card reader board. Before removing the card reader board, follow these steps: Turn off the computer. - Page 52 Remove the card reader board (4) from the computer. Reverse this procedure to install the card reader board. Chapter 5 Removal and replacement procedures...
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Page 53: Display Assembly
Display assembly Description Spare part number Display assembly (full hinge-up) 911082-001 Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. - Page 54 Pull the display assembly away from the computer (6). Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...
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Page 55: System Board
System board NOTE: The system board spare part kit includes processor, a graphics subsystem with 2 GB of discrete graphics memory and replacement thermal material. System board spare part kits include replacement rubber feet. Description Spare part number System board equipped with an Intel Core i7-8550U processor, 2-GB of discrete graphics memory, 941662-601 and the Windows 10 operating system System board equipped with an Intel Core i7-8550U processor, 2-GB of discrete graphics memory, and a... - Page 56 (7) Keyboard cable (8) Keyboard backlight cable (9) Card reader board cable (10) Right speaker cable Lift the long Mylar strip from atop the system board (1). Remove the two Phillips M2.0×3.5 screws (2) and the two Phillips broadhead M2.0×2.0 screws (3) that secure the system board to the computer.
- Page 57 When replacing the system board, replace the acetate tape over the light, as shown in the following image. Tape size for this location is 5 mm × 12 mm. IMPORTANT: The acetate tape is not spared and must be obtained locally. System board...
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Page 58: Top Cover/Keyboard
Top cover/keyboard The top cover/keyboard spare part kit includes TouchPad, keyboard, keyboard cable, and keyboard backlight cable. Top cover/keyboard spare part kits include replacement rubber feet. For use in country or region Spare part number For use in country or region Spare part number For use in Belgium 912995-A41... -
Page 59: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 60: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 61: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 62 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...
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Page 63: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 64: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 65: Restore And Recovery
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... - Page 66 Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.
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Page 67: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 68: Specifications
Specifications Metric U.S. Dimensions Width 359.7 mm 14.16 in Depth 250.9 mm 9.88 in Height 17.9 mm 0.71 Weight (equipped with solid-state drive) 2136 g 4.7 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –... -
Page 69: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 70 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 71: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 72: Index
12 removal 31 identifying 4 display 7 spare part numbers 16, 31 AC adapter, spare part numbers 16 left side 5 HP PC Hardware Diagnostics (UEFI) action keys right side 4 using 55 identifying 11 computer HP Recovery Manager... - Page 73 HDMI 4 starting 60 special keys, using 11 product description 2 supported discs 58 supported discs, recovery 58 USB 3.x SuperSpeed port with HP system 59 system board Sleep and Charge 5 USB flash drive 60 removal 49 USB Type-C power connector and...
- Page 74 TouchPad zone, identifying 8 transporting guidelines 19 traveling with the computer 13 USB 3.x SuperSpeed port with HP Sleep and Charge, identifying 5 USB Type-C power connector and port with HP Sleep and Charge, identifying 5 USB Type-C power connector and...